ESBD_538982_1784223782552_582-27-16892 Attachment A Specifications.pdf

Solicitation Number: 582-27-16892

Solicitation Name: LIMS Annual Maintenance

Attachment A Specifications

I. FACTS/PURPOSE

A. Overview & Purpose:

The TCEQ has a need to contract for maintenance and support services for the Thermo Fisher Scientific SampleManager LIMS™ that has been customized and configured to meet the needs of TCEQ Air Laboratory and federal and state monitoring programs.

II. VENDOR RESPONSIBILITIES

A. Maintenance and Support Services Maintenance and Support services must cover the items listed in Table 1. Support services must be provided to field customer support requests related to day-to-day usage of the LIMS, as well as diagnosis and repair of LIMS defects, i.e., failures of the LIMS to operate in substantial conformance with the user documentation and/or contract specifications. “Maintenance and Support Services” also includes obligations to provide to TCEQ all future updates to the LIMS code, regardless of whether such update or enhancement has been released generally to other licensees of the LIMS. The vendor must work with the Air Laboratory, and the Agency’s Information Resources (IR) sections to acquire authorized remote access to perform routine system maintenance and administration services on an as-needed or as-requested basis.

Table 1

Type of Maintenance Quantity

SampleManager (SM) User Licenses

SampleManager (SM) External Data User Read-Only Licenses

Integration Manager Base License (supports 3 instruments)

Instrument Connection License (allows up to 5 Instruments)

Sample Manager SQC Module - Instance License 1

Data Manager 1 Concurrent (CC) User License 1

a. Annual Maintenance and Support Plan Complete, on-going support and maintenance services for the LIMS must be provided for a term of one year, unless agreed to otherwise in writing. The Annual Maintenance and Support Plan services for items listed in Table 1 will be charged at the fixed yearly rate(s) listed in the Price Form.

b. Maintenance of the database server and client installations.

A schedule of activities designed to maintain system wellness and maximize performance must be provided. The schedule must identify all recommended preventative maintenance tasks related to file system management, hard disk optimization, system backup/restore, database tuning, diagnostics, and the recommended frequency intervals for each task.

Written procedures for carrying out each task on the schedule must be provided. Scripts to automate tasks amenable to automation (such as tape backups) should be developed.

The content, purpose, and location of scripts running on the system must be provided in hard and soft copy form, and detailed installation instructions must be provided.

The following must also be provided:

i. Support of reporting tools.

ii. Maintenance and troubleshooting of the SQL database, configuration to the installed base software, programming, and customization of components to the base software.

iii. Detailed documentation for all LIMS deliverables and administrative services provided under this Maintenance and Support Service Agreement.

c. Software Subscription Patches, updates, enhancements, and upgrades to the LIMS application software and middleware must be delivered upon release, at no additional charge to TCEQ. If patches, updates, enhancements, and upgrades are capable of being installed by TCEQ personnel, sufficient documentation enabling TCEQ personnel to accomplish installation must be provided; if patches, updates, enhancements, and upgrades are not capable of being installed by TCEQ, installation services must be provided at no charge to TCEQ.

d. Technical Support Full service Technical Support must be provided so long as users telephone and e-mail technical support for all aspects of the LIMS system, including reporting of software defects and issue tracking, software customization, trouble-shooting, and other activities to implement commercial technologies and otherwise assist end users. Help desk service must be available in real time (voicemail is not acceptable) during normal business hours (8:00 am to 5:00 pm Central Standard Time), excluding federal holidays. Extended hours must be available for severity 1 support requests at no additional charge. File Transfer Protocol (FTP) support must be available. Our e-mail system limits file sizes; large files must be sent by FTP.

B. Vendor must provide all computer hardware and software needed to perform this service.

C. Vendor must provide any additional equipment necessary for performing this service.

D. Vendor must provide software support to include any software upgrades and updates.

E. Vendor must have complete knowledge of the TCEQ Server and SampleManger™ System

Requirements:

1. Current Support Platform must be Microsoft SQL Server 2008 R2 operating system.

2. Upgraded Support Platform must be Microsoft SQL Server 2012 R2 operating system.

3. Desktop Client must be Microsoft Windows 10 Enterprise 64-bit operating system.

4. Current software version must be SampleManager™ version 11.2 service pack 2.

F. Vendor must be able to perform or assist the Air Laboratory LIMS administrator in the migration of SampleManager LIMS™ to an upgraded support platform server cited in SOW, Article II., Section F., Sub-Section 2 above.

G. Vendor must be authorized to issue the following licenses associated with SampleManager

LIMS™:

1. SampleManager (SM) User Licenses

2. SampleManager (SM) Read Only Licenses

3. Instrument Connection License (allows up to 5 instruments)

H. Vendor must use TCEQ employees to augment work performed under this Contract to the maximum extent possible and minimize overall cost.

III. TCEQ RESPONSIBILITIES/DESIGNATION OF STAFF

A. Will provide staff to communicate with the vendor to repair the LIMS.

B. Will maintain ownership of all equipment, software and hardware associated with LIMS.

Solicitation Number: 582-27-16892

Solicitation Name: LIMS Annual Maintenance

IV. ACCEPTANCE CRITERIA

Any maintenance and support services performed must be verified to include complete sequential testing of all modules and subsystems of the LIMS.

Applications, modules, and/or system enhancements developed for TCEQ are deemed accepted when:

1. All deliverables required in the Work Order are completed.

2. The LIMS is fully operational at TCEQ Austin Laboratory, and all integrated subsystems are functioning as designed.

3. All associated documentation is provided to TCEQ.

4. All LIMS interfaces with external systems function as designed and without system conflicts.

5. Training for the TCEQ personnel regarding the application, module, and/or system enhancement must be completed, and training documentation must be provided to TCEQ LIMS administrator; and

6. All problems discovered during the test process have been corrected to the satisfaction of

TCEQ.