ESBD_538011_1784048619996_Exhibit 2 Warranty Resolution Form.docx
DOCX document 31 KB Posted
- Solicitation number
- HHS0017656
- Issued by
- Texas
About this file
This is a Warranty and Complaint Resolution Form for the Texas Health and Human Services Commission's procurement of candy and beverages for Big Spring State Hospital under Invitation for Bid (IFB) HHS0017656. The contract runs from the date of award through August 31, 2027. The form establishes the contractor's obligations regarding product warranty, complaint resolution procedures, and associated costs. Contractors must certify that products comply with all contractual requirements and commit to resolving complaints within 90 days of receipt. The complaint resolution process requires the contractor to provide a point of contact, conduct cause and effect analysis, implement corrective and preventive actions, and offer reimbursement or product replacement as agreed by HHSC.
The form specifies that contractors must respond to problem notifications within 72 hours and are responsible for all associated investigation costs, including storage fees beginning on the tenth day after vendor notification, HHSC employee hours at $20 per hour beginning 30 days after notification, sample or case costs, shipping, warehouse expenses, and third-party laboratory testing at FSIS-approved facilities. If delivered products are found to be non-specification, the entire shipment will be reimbursed or replaced by the vendor regardless of production run dates. Failure to provide acceptable responses, meet resolution requirements, or adhere to specified timeframes will result in vendor tracking reports and discontinuation of HHSC food awards to both the vendor and manufacturer. All bids must include a signed version of this form executed by a company officer with authority to bind the organization legally and fiscally.
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Text version
PCS.114
05/10/19
WARRANTY AND COMPLAINT RESOLUTION FORM
Exhibit # 2 Texas Health and Human Services Commission For Procurement of FY27 Candy and Beverages for Big Spring State Hospital
IFB: HHS0017656
Date of Award through August 31, 2027
This signed agreement must be submitted with bid.
I certify the following:
This date Contractor’s Name
1. Warranty- On [________________], [_______________________________] guarantees that the product complies with all contractual requirements.
This date Contractor’s Name
2. Complaint Resolution- On [_________________], [___________________________] guarantees to resolve complaints received on Local Groceries in a timely manner (within 90 days). As part of complaint resolution the contractor will provide: point of contact, cause and effect analysis, corrective and preventive actions taken, reimbursement (or product replacement if agreeable to HHSC). Contactor will pay associated costs of complaint investigation.
3. Associated costs include: 1) Storage Costs- starting 10th day after vendor notification. 2) HHSC employee cost; hours seeking resolution- $20/hr beginning 30 days after vendor notification until completion. 3) Costs of samples or cases, shipping cost and associated warehouse costs. 4) Lab testing at third party AMS, FSIS approved & accredited laboratory (all tests required to accurately & completely measure issue of concern as recommended/approved by laboratory, including physical testing).
4. If delivered product is found to be non-specification in part, entire shipment will be reimbursed/replaced (HHSC agreed) by vendor without consideration for production run dates.
5. Unacceptable response, resolution and/or not meeting required resolution time frames will result in: 1) Vendor Tracking report 2) Discontinuation of HHSC food awards to vendor and manufacturer.
6. Vendor response to problem is required within 72 hours of notification by HHSC.
Date: _____________________________________
Signature: ________________________________________________ (This document must be signed by an officer of the company with authority to act on behalf of the company to enter fiscally and legally binding contracts)
Title: _______________________________________________
File details come from the government source that posted it. Updated .