ESBD_534719_1783365912042_RFP 2607-001 Exhibit A-2 Questionnaire.xlsx
XLSX spreadsheet 18 KB Posted
- Attached to
- RFP 2607-001 Caregiver Services
- Solicitation number
- 2607001
- Issued by
- Travis County, Austin City, Texas
About this file
This is an exhibit questionnaire for RFP 2607-001, a caregiver services contract opportunity with Central Health in Texas. The RFP seeks a comprehensive caregiver services vendor to provide support across multiple categories including childcare, eldercare, special needs care, pet care, home services, tutoring, and resources for new parents and expecting parents. The vendor must deliver annual renewal by April 1, provide a one-year initial term with options to extend up to four additional years (totaling five years maximum), and implement services by January 1, 2027. The contract requires 120 days written notice for termination, and proposers must submit multi-year rate guarantees with three years preferred. Central Health requires weekly electronic eligibility file feeds, integration with UKG benefits administration and the Personify App, and participants must have multiple registration options including non-internet alternatives.
The incumbent vendor is Bright Horizon, currently providing 100% employer-paid caregiver contributions with no commissions. Proposers must submit net commission pricing on Exhibit B and provide multi-year quotes. The vendor must demonstrate financial stability with documented ratings, maintain liability insurance with specified dollar limits, hold appropriate certifications and licensures, conduct background checks on caregivers, and operate a care provider network with self-serve capabilities. Key requirements include multi-lingual communication capabilities, 24/7 or extended customer service availability, the ability to send segmented email and text communications to employee populations, GeoAccess reporting for network provider access analysis, performance guarantees on a pass/fail basis with fee attachment options, and benchmarking data comparing Central Health's program against similar organizations. Implementation must include an assigned Implementation Manager, educational support during open enrollment, and service metrics reporting with defined methodologies and utilization reports.
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Text version
General
| Requirements | Confirm / Not Confirmed | Additional Remarks |
| The System finalizes their budget in June. Will you be able to deliver the renewal annually by April 1, provided all necessary data is submitted and approved? | ||
| Company must provide 120 days written contract termination notification. | ||
| If subcontractors are used, the proposal must include the subcontractor's name and identification of functions to be performed | ||
| Proposals must be for a one year term, with the right to extend the contract additional years (up to a total of 4 years) at the discretion of the district. Please indicate if you are providing multi-year rate guarantees (three years is preferred). | ||
| All "actively at work" provisions must be waived. | ||
| Questions/Requests | Confirmed / Not Confirmed | Additional Remarks |
| Name of firm (legal name and d.b.a., if any) | ||
| Financial rating for each proposed entity and provide source | ||
| Provide an overview of the account management team to be assigned to Central Health, including a description of their responsibilities. | ||
| Indicate the hours of operation (CST) for the Customer Service office that will service this account. | ||
| Detail your open enrollment support (i.e. promotional materials, onsite and virtual presentations). | ||
| Please provide an implementation plan/timeline of the services proposed assigning accountability and indicating the anticipated time frame for completion for timely implementation by January 1, 2027. Please note that open enrollment starts in October of each year. | ||
| Central Health will require the vendor to take an electronic eligibility file feed on a weekly basis. Please confirm you can accept an electronic file and any cost associated are included in your administrative fee. The benefits administration vendor is UKG. | ||
| How does your firm measure its performance in areas such as implementation, customer service responsiveness, access to care? | ||
| Would your firm be willing to guarantee Central Health's satisfaction regarding these subjective areas on a “pass/fail” basis? If so, how much of the fees/premiums would your firm be willing to attach to each area of service? | ||
| Are you able to accommodate integration with Central Health's Personify App. If so, is there a fee associated? |
Caregiver
| General Information | ||
| Carrier History | Current: Bright Horizon | |
| Contributions | 100% Employer Paid | |
| Commissions | None | |
| Current Pricing: PEPM | Total Premium | Employee Monthly Premiums |
| Employee Only | ||
| Employee + Spouse | ||
| Employee + Child(ren) | ||
| Employee + Family |
| Accreditations | Confirmed / Not Confirmed | Additional Remarks |
| What certifications and licensures does your company currently hold to permit the activities associated with your services? Are there any geographic limitations to this? | ||
| What liability insurance coverage do you carry and what are the dollar limits per occurrence and aggregate? | ||
| Please provide a copy of your Caregiver contract. | ||
| What is the medical background (if any) of your current staff? | ||
| What certifications does your staff hold? | ||
| Do you have a Board of Directors? | ||
| Do you run background checks on the caregivers in your network? Please provide details of your process. | ||
| What is the average tenure of your caregivers? | ||
| Describe your ratio of care giving recipients to clinical staff. | ||
| Questions/Requests | Confirmed / Not Confirmed | Additional Remarks |
| Provide a short summary of the caregiving services you provide | ||
| What groups do you provide caregiving support and resources to? (Childcare, Special Needs, Eldercare, Pet Care, Home Services (cleaning), Tutoring, Return to Work for new Parents, New Parent Resources, Resources for Parents of Teens and Young Adults, Resources for Expecting Parents, Resources for Pregnancy Loss, Other) | ||
| Do you offer In-Home care giving services for children, elderly loved ones, and pets? | ||
| Do you build and manage onsite or near site daycares? | ||
| Do you provide back-up care? If yes, what type of back-up care do you provide? | ||
| Do you have a care provider network? (website with self-serve capabilities to search for a caregiver) | ||
| Do you provide care navigation or concierge? (to help individuals navigate care needs) | ||
| Do you allow employers to provide caregiving subsidies, stipends, or fully paid days? If so, please provide additional details on how employers can fund those subsidies (i.e. certain amount of funds allocated to each team member, certain number of back-up care days allocated, etc.) |
| Please provide a copy of your Caregiver contract. | ||
| Participant Registration | Confirmed / Not Confirmed | Additional Remarks |
| List the options you provide a participant to register for a program. | ||
| What options do you provide for participants that don’t have internet access? | ||
| How do you handle eligibility management? | ||
| Participant Experience | Confirmed / Not Confirmed | Additional Remarks |
| Describe your multi-lingual capabilities for online and print communication. | ||
| What type of customer support is available to participants? | ||
| At what hours is customer service available? | ||
| Can email communications be pushed out to the entire team member population? | ||
| Can email communications be pushed out to subsets (by service, location, gender, etc) of the team member population? | ||
| Can text message communications be pushed out to the entire team member population? | ||
| Can text message communications be pushed out to subsets (by service, location, gender, etc) of the team member population? | ||
| Please detail how you manage to ensure availability and access to members seeking back-up emergency care. | ||
| Please provide a list of your locations in the Austin, TX area. | ||
| Please provide GeoAccess reporting. |
(GeoAccess report allows an employer to see if their team members have good access to the network of providers. The report takes the zip codes of where the team members live and measures how far they will have to drive to get to a hospital or a physician that’s in the network.)
| Implementation Plan and Schedule | Confirmed / Not Confirmed | Additional Remarks |
| Provide an overview of your Implementation Plan that includes step-by-step your approach to ensure a smooth transition and caregiver coverage rollout. | ||
| What are the anticipated timelines and any related fees? | ||
| Will there be an assigned Implementation Manager? | ||
| Identify any other key contacts responsible for implementation. | ||
| How do you plan to assist Central Health in educating team members about the caregiver program? During Open Enrollment and throughout the year? | ||
| Underwriting and Renewal Process | Confirmed / Not Confirmed | Additional Remarks |
| Describe your data requirements for renewal underwriting, and the methodology used to determine renewal rates. | ||
| What is your capability of providing benchmarking data or insights to Central Health, comparing their caregiver program and costs against similar organizations in the marketplace? | ||
| Service Metrics and Performance Guarantees | Confirmed / Not Confirmed | Additional Remarks |
| How is service metrics reported to the client? Define methodologies utilized and variations available. | ||
| Do you report productivity metrics as a result of utilization? If yes, describe your process. | ||
| Do you offer performance guarantees related to your caregiver program? If yes, describe your performance guarantees. | ||
| Please provide a sample of your utilization reports. | ||
| Additional Programs/ Features | Confirmed / Not Confirmed | Additional Remarks |
| Please outline additional programs or features that differentiate your solution from others in the market. | ||
| Do you offer programs facilitating tuition reimbursement? If so, what funding options do you provide for employers to choose from (i.e. annual maximum, lifetime maximum, by number of certificates/courses, etc.) Please outline any additional fees associated with managing this program. | ||
| Quoting Options | Confirmed / Not Confirmed | Additional Remarks |
| Please provide a multi-year quote | ||
| Please confirm that your proposal is net commissions. | ||
| Please complete Exhibit B - Pricing Sheet | ||
| Please specify how much your company is willing to provide in credits/funds/subsidies for the following | ||
| Technology / Communication | ||
| Costs associated with open enrollment updates, new product builds, file feed set ups, etc. | ||
| Other |
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