ESBD_529840_1782145020103_Exhibit 2 Warranty Resolution Form.pdf
PDF 104 KB Posted
- Attached to
- FY27 Dairy Products, Juices, Statewide
- Solicitation number
- HHS0017418
- Issued by
- Texas
About this file
This is a Warranty and Complaint Resolution Form submitted by the Texas Health and Human Services Commission (HHSC) for the procurement of FY27 Dairy Products and Juices under a statewide Invitation for Bid (IFB: HHS0017418). The contract award period runs through August 31, 2027, with renewal options available. The form serves as a binding agreement that vendors must sign and submit with their bids, requiring certification by a company officer with authority to enter into fiscally and legally binding contracts. Contractors must guarantee that all delivered products comply with contractual requirements and commit to resolving any complaints received within 90 days of notification.
The warranty and complaint resolution terms establish vendor accountability through specific operational requirements and financial obligations. Upon delivery of non-specification products, vendors must reimburse or replace the entire shipment without consideration for production run dates. Associated investigation costs borne by vendors include storage costs beginning on the tenth day after notification, HHSC employee time at $20 per hour beginning 30 days after notification, sample and shipping costs, and third-party laboratory testing through AMS and FSIS-approved accredited facilities. Vendors must respond to problem notifications within 72 hours. Failure to provide acceptable resolution or meet required timeframes results in vendor tracking reports and potential discontinuation of all HHSC food awards to both the vendor and manufacturer.
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Text version
PCS.114
05/10/19
WARRANTY AND COMPLAINT RESOLUTION FORM
Exhibit # 2
Texas Health and Human Services Commission For Procurement of FY27 Dairy Products, Juices, Statewide
IFB: HHS0017418
Date of Award through August 31, 2027, plus Renewals.
This signed agreement must be submitted with bid.
I certify the following:
This date Contractor’s Name
1. Warranty- On [________________], [_______________________________] guarantees that the product complies with all contractual requirements.
This date Contractor’s Name
2. Complaint Resolution- On [_________________], [___________________________] guarantees to resolve complaints received on Local Groceries in a timely manner (within 90 days). As part of complaint resolution the contractor will provide: point of contact, cause and effect analysis, corrective and preventive actions taken, reimbursement (or product replacement if agreeable to HHSC). Contactor will pay associated costs of complaint investigation.
3. Associated costs include: 1) Storage Costs- starting 10th day after vendor notification. 2) HHSC employee cost; hours seeking resolution- $20/hr beginning 30 days after vendor notification until completion. 3) Costs of samples or cases, shipping cost and associated warehouse costs. 4) Lab testing at third party AMS, FSIS approved & accredited laboratory (all tests required to accurately & completely measure issue of concern as recommended/approved by laboratory, including physical testing).
4. If delivered product is found to be non-specification in part, entire shipment will be reimbursed/replaced (HHSC agreed) by vendor without consideration for production run dates.
5. Unacceptable response, resolution and/or not meeting required resolution time frames will result in: 1) Vendor Tracking report 2) Discontinuation of HHSC food awards to vendor and manufacturer.
6. Vendor response to problem is required within 72 hours of notification by HHSC.
Date: _____________________________________
Signature: ________________________________________________ (This document must be signed by an officer of the company with authority to act on behalf of the company to enter fiscally and legally binding contracts)
Title: _______________________________________________
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