ESBD_526053_1781187092383_Attachment A - Questionnaire.pdf
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- Solicitation number
- RFP2026-P16
- Issued by
- Hidalgo County, Texas
About this file
This is a questionnaire attachment to RFP 2026-P16 issued by a Texas Tax Assessor-Collector for credit card processing services. The procurement seeks a single vendor to provide comprehensive payment processing solutions on an all-or-nothing basis with no subcontracting permitted. The vendor must accept multiple payment types with card validation capabilities, maintain current or achieve certification with the TxDMV RTS system within 90 days of award, and provide customer service support with documented resolution timeframes. The solution must support in-person payments at multiple branch locations with point-of-sale systems capable of multilingual support beyond English. The vendor must demonstrate capability to handle chargebacks and disputes, process daily and end-of-month reconciliations online, provide custom reporting accessible to both the Tax Assessor-Collector and County Auditor, and accommodate convenience fees in accordance with Texas Statute and TxDMV regulations.
Security and operational requirements include full PCI compliance for protecting personal account numbers and personally identifiable information, documented security measures for data transmission, and demonstrated protection against unauthorized system access. Vendors must disclose any prior security breaches and provide customer notification procedures for potential incidents. The system must include redundant processing and back-up capabilities, with specified fund deposit procedures to the County account. Vendors must submit detailed implementation and training schedules, financial condition statements, and documentation of close-of-business procedures for each terminal location. Month-end statements and screenshots demonstrating online reconciliation and transaction research capabilities are required as part of the submission.
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RFP 2026-P16 Tax Assessor-Collector Credit Card Processing Services Attachment A: Questionnaire
Vendors are required to satisfy all requirements of this RFP since award will be on an all or nothing basis to a single vendor. Subcontracting is not permitted except as may be stated herein.
As a minimum, please answer each of the following in detail:
1. What types of payments do you accept? Explain how the card being used is validated by your system.
2. Are you integrated with the TxDMV RTS system? Vendors must currently be certified to share date through TxDMV or achieve certification within 90 days of award of this contract.
3. Explain how your organization handles customer service calls and the estimated resolution timeframe.
4. Explain in detail the way the customer will make a payment in person and the steps required. Please provide screen shots of your point-of-sale system. Does your system offer support in languages other than English? Please specify the languages available and how the customer would access service in one of those languages.
5. Explain in detail how charge backs and disputes are handled.
6. The Tax Assessor-Collector charges each transaction a convenience fee according to Texas Statute and TxDMV rules. Fully explain our options with your system.
7. Provide examples of the reports your system provides. Can the Tax Assessor-Collector custom design a report? If yes, please explain. Can the Auditor have access to all detail reports?
8. Describe close of business day processing and closing procedures for each Tax Assessor- Collector branch location and each terminal.
9. Tax Assessor-Collector requires the ability to perform secure daily and end-of-month on-line reconciliations and the ability to research individual transactions. Provide a copy of your month end statement and screen prints of on-line capabilities.
10. Describe your Payment Card Industry Standards Council (PCICo) requirements for securing Personal Account Numbers and Personally Identifiable Information?
11. Outline security measures that are in place for the protection of data transmitted.
Describe the security measures used to prevent unauthorized user access to your system or data. Indicate if there has been a compromise to any credit card systems or application through a security breach of your system. In the event of a security breach, what is your customer notification procedure?
12. Explain your system-wide back-up capabilities and other redundant processing capabilities?
13. How and when are funds deposited to the County? Are deposits made to the bank account individually or in a lump sum?
14. Describe your proposed implementation and training schedule.
15. Describe your financial condition.
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