ESBD_521962_1780349172552_EXHIBIT F VENDOR REFERENCE QUESTIONNAIRE.pdf

EXHIBIT G VENDOR REFERENCE QUESTIONNAIRE

Multifamily Management System

Request for Proposals 332-RFO26-1007

DEADLINE to TDHCA: June 29, 2026 02:00 PM (CT)

The Texas Department of Housing and Community Affairs office (TDHCA) requests your assistance in providing a Vendor reference for a Request for Proposals (RFP) that has been issued. The Vendor that is responding to this RFP is providing this document for you to fill out and return directly to TDHCA at the following email address: Suzanne.Saucedo@tdhca.texas.gov.

This portion to be completed by the Vendor requesting reference information:

Respondent Name (the “vendor”)

Company to be contacted as a reference

Type of Product/Service Provided

Application, Infrastructure, Hosting, Data Hosting and Cloud Computing Services (332-RFO26-1007)

Dates of Performance for Listed Customer

Starting Date:

Ending Date:

Total Estimated Contract Dollar Amount $

This portion to be completed by the Customer providing reference and returned to TDHCA at:

Suzanne.Saucedo@tdhca.texas.gov.

Rating: (0) Unsatisfactory; (1) Marginally Satisfactory; (2) Satisfactory; (3) Exceeds Expectations; or N/A (Not Applicable) Definitions for each rating category are contained on the following page.

Please provide your opinion by rating the following:

Quality of Actuarial Services

1. Have you purchased any Application, Infrastructure, Hosting, Data Hosting and Cloud Computing Services from this

Vendor in the past 2 years? Yes___ No____

2. Vendor’s ability to provide the services in a timely manner? 0.___ 1.___ 2.___ 3.___ N/A____

3. Vendor’s knowledge of and ability to answer questions regarding the services provided? 0.___ 1.___ 2.___ 3.___ N/A____

4. Vendor’s ability to resolve problems? 0.___ 1.___ 2.___ 3.___ N/A____

Cost

5. Timely, current, accurate & complete invoices 0.___ 1.___ 2.___ 3.___ N/A____

Timeliness of Performance

6. Adherence to delivery schedule (major tasks, milestones) 0.___ 1.___ 2.___ 3.___ N/A____

Business Relations & Customer Satisfaction

7. Effectively communicated with customer management & staff 0.___ 1.___ 2.___ 3.___ N/A____

8. Vendor personnel (professional, cooperative & flexible) 0.___ 1.___ 2.___ 3.___ N/A____

9. Vendor’s attitude toward customer service 0.___ 1.___ 2.___ 3.___ N/A____

10. Overall Satisfaction with Vendor 0.___ 1.___ 2.___ 3.___ N/A____

Comments: (Please use additional page if necessary)

In your opinion, would you use this Vendor again for Actuarial Services? Yes_____ No _____ In your opinion, should this Vendor be recommended to others? Yes_____ No _____

Name: _________________________________________________ Date:_____________ Organization:__________________________________Title:______________________________ Phone Number: __________________ Fax Number:_______________ Email address:______________________

Vendor Reference Scoring

Excellent (3) There are no quality problems. There are no cost issues. There are no delays. Responses to inquiries, technical, service, and administrative issues are effective and responsive.

Satisfactory (2) Nonconformances do not impact achievement of contract requirements.

Cost issues do not impact achievement of contract requirements.

Delays do not impact achievement of contract requirements.

Response to inquiries, technical, service, and administrative issues is usually effective and responsive.

Marginal (1) Nonconformances require minor Agency resources to ensure achievement of contract requirements.

Cost issues require minor Agency resources to ensure achievement of contract requirements.

Delays require minor Agency resources to ensure achievement of contract requirements.

Response to inquiries, technical, service, and administrative issues is somewhat effective and responsive.

Unsatisfactory (0) Nonconformances are compromising the achievement of contract requirements.

Cost issues are compromising performance of contract requirements.

Delays are compromising the achievement of contract requirements.

Response to inquiries, technical, service, and administrative issues is not effective and responsive.