ESBD_486651_1770072948179_Rider 102- Fee Schedule.pdf

Rider 102 Price Schedule

1. Hourly Rates for Service Contractor will charge MD Anderson for its performance of the Work set forth in this Agreement at a rate (the "Hourly Rate") outlined below:

Year 1 $_____ an hour per bus in operation Year 2 $_____ an hour per bus in operation Year 3 $_____ an hour per bus in operation Year 4 $_____ an hour per bus in operation Year 5 $_____ an hour per bus in operation

Contractor shall be paid for the hourly rate for each hour of service, within the approved schedule.

GPS reports will verify service hours to be paid to contractor. Each hour of Work performed by Contractor, and supported by the GPS reports, under this Agreement is referred to as a "Service Hour''.

Fuel will be billed per actual use as a separate invoice which will include supporting documents (receipts) each month. Any fuel charges not supported by a receipt will not be reimbursed.

The above may be revised to address any other charges that Contractor will make upon MD Anderson's prior written approval by the Director of Campus Services; as well as to any adjustments that MD Anderson may be entitled to make as set forth in Section 2.0.

1.0 Adjustments for Performance

1.1 Contractor shall strive to maintain on-time performance and every reasonable effort is expected to be made by the Contractor to operate all Service on schedule. Operational difficulties that result in missed trips or vehicles not operating as required by the Scope of Work must be reported immediately to MD Anderson’s Parking Manager or designee

Contractor shall strictly adhere to the requirements of this Agreement in rendering transportation services. Contractor's failure (i) to make a service run, (ii) to provide the required services, or (ii) to operate in accordance with the set schedule, will result in adjustments to payment as set forth in Section 2.0. The interruption of a service run due to equipment failure or for any other reason within the control of Contractor will also result in adjustments to payment as set forth in Section 2.0.

1.2 In the event the Contractor fails to comply with the minimum performance standards, adjustments in payment to the Contractor will be made as set forth in Section 2.0

1.3 Adjustments for performance shall be assessed based upon compliance with the performance standards reported by: the Contractor, by a passenger, by a Global Positioning System (GPS) and verified by the Contractor and/or Institution by a representative of MD Anderson.

1.4 Adjustments for failure to comply with performance standards shall be deducted from monies due, or which may thereafter become due, to the Contractor under this Agreement.

1.5 If non-compliance with performance standards is determined by MD Anderson to have been caused by conditions not within the control of the Contractor, assessments may be waived by MD Anderson.

1. 6 MD Anderson will report a driver to Contractor for any of the following issues, and upon receiving such written report Contractor will act immediately to rectify the issue and ensure that Contractor's performance of the Work is unaffected:

• Reckless driving,

• Dispute with an employee or passenger,

• Being rude to riders,

• Other issues deemed by MD Anderson to require action in its sole discretion

2.0 Types of Adjustments

2.1 Spacing/Headways

Contractor is required to provide proper spacing of buses, as not to affect the reliability of the service and avoid congestion. Contractor shall maintain 15-minute headways. Monthly peak time averages per route below 95% compliance shall result in an adjustment of $200 per month.

Contractor is to communicate with MD Anderson about any major accidents, road closures, detours or severe weather emergencies that can affect the headways.

2.2 Schedule

All shuttle buses on each route are expected to be at their first stop by the start time of said route schedule and operate continuously until the end of the scheduled route. Shuttle buses are expected to remain on route until the end of the scheduled operating time and return to base after all passengers are off board. Any time for instances of deviation from the schedule and requirements will be deducted from the billable hours each month.

2.3 Equipment and HVAC Failure

If a bus fails to substantially complete a trip due to equipment failure or for any other reason within the control of Contractor, the Contractor will not receive payment for that trip and will be assessed an amount equal to the Hourly Rate multiplied by the number of hours that the bus is out of service.

If a vehicle is reported to operate without heating or air conditioning or is otherwise in violation of the heating and air conditioning standards, an adjustment of one hundred dollars ($100) will be assessed per incident.

2.4 No-Show

If a bus fails to show up for a route, the Contractor will not receive payment for the entire time period that the bus fails to show up and will be assessed an amount equal to the Hourly Rate multiplied by the number of hours that the bus fails to show up. Contractor will not be paid off of a set schedule.

All buses will be reviewed by the GPS system as to ensure all hours billed are service hours.

2.5 Spare Vehicle

If Contractor does not place a spare vehicle into service within one hour of the time that any vehicle is removed from service for any reason , then Contractor will be assessed an amount equal to the Hourly Rate multiplied by each hour of delay in excess of that one hour response time requirement.

2.6 Environmental Requirements

Failure to comply with any federal, state, or local environmental requirements, storm water permit obligations and failure by Contractor to correct any violations identified within the time specified by the investigating agency shall result in a deduction of two hundred dollars ($200) per occurrence.

2.7 Wheelchair Lifts

The Contractor shall ensure that all vehicles in service have operating wheelchair lifts to safely load and unload passengers that need it and that staff are trained to properly use it. Failure to do either shall result in a deduction of one hundred dollars ($100) per occurrence.

2.8 Personnel

If Contractor fails to provide a replacement for the manager position within thirty (30) days, a deduction of $100 per day for each day that the position remains unfilled will be assessed.

2.9 Preventive Maintenance

Preventive maintenance shall be performed according to Contractor’s preventive maintenance program. Failure to complete preventive maintenance in the approved intervals per the Contractor’s program will result in a deduction of $200 per occurrence per month the maintenance is due.

2.10 Other Damages

Contractor will be subject to additional adjustments in the event that Contractor has three (3) or more Customer Service complaints, at fault Accidents or occurrences of any kind in the same month resulting in an adjustment to performance under Section 2.0. Customer Service performance will be monitored through complaint tracking, mystery rider evaluations, field observations, and passenger feedback surveys.

Such adjustments shall be applied as shown below:

• 3rd Occurrence; loss of hourly rate for that hour,

• 4th thru 6th Occurrence; loss of hourly rate for that hour and additional $100 assessed per occurrence,

• 7th thru 9th Occurrence; loss of hourly rate for that hour and additional $200 assessed per occurrence,

• 10th Occurrence and more; loss of hourly rate for that hour and additional $500 assessed per occurrence.

2. Special Assignment Shuttle Hourly Rates Contractor shall provide shuttle bus services for Special Assignment requests made by MD Anderson departments, based on staffing and shuttle bus availability.

Contractor will provide Special Assignment Shuttle Service at the hourly rates outlined below:

Year 1 $_____ an hour with a minimum of _____ hours per special assignment Year 2 $_____ an hour with a minimum of _____ hours per special assignment Year 3 $_____ an hour with a minimum of _____ hours per special assignment Year 4 $_____ an hour with a minimum of _____ hours per special assignment Year 5 $_____ an hour with a minimum of _____ hours per special assignment