ESBD_459043_1759418360658_582-26-11551 Attachment A.pdf

Solicitation Number: 582-26-11551

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ATTACHMENT A

SCOPE OF WORK

I. Facts/Purpose

Provide support for proper operations and support of TCEQ owned Waters Corporation Instrumentation to include: Ultra Performance Liquid Chromatography (UPLC) QDA detector, UPLC Binary Solvent Manager, UPLC System Sample manager, UPLC System Photodiode Array Detector, and UPLC column high temperature heater.

This equipment is in the Air Laboratory of the Texas Commission on Environmental Quality, located at 12100 Park 35 Circle, Bldg. B, Room #229, Austin, TX 78753.

II. TCEQ Responsibilities/Designation of Staff

TCEQ staff will be responsible for contacting contractor via phone or E-mail when the service is needed.

III. CONTRACTOR RESPONSIBILITIES

A. The contractor must provide competent personnel to troubleshoot any instrument malfunctions with the TCEQ personnel and to coordinate and provide repair and maintenance on the TCEQ Acquity Ultra Performance Liquid Chromatograph System/Photodiode Array Detector instrument.

B. The contractor personnel must have:

1. A thorough understanding of the instruments cited above in section I.

2. A minimum of one year of direct experience with the Liquid Chromatograph instrument cited above in section I.

C. The contractor must provide all computer hardware and software needed to perform this service.

D. The contractor must provide any additional equipment necessary for performing this service.

E. The contractor must provide replacement parts covered under the extended warranty.

1. Overnight shipping of replacement parts to the site at the Contractor’s expense.

2. This service is not intended to cover the standard maintenance items other than what is included in the recommended annual maintenance, (e.g. seals)

F. The contractor’s invoice must include a list or narrative of the work performed.

G. The contractor must use a real-time remote troubleshooting and diagnostics tool. This tool is used to provide notification when the instrument requires attention. Its purpose is to help prevent downtime and to remotely diagnose problems which help the speed of repairs.

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1. The remote service diagnostic tool must collect only instrument status and usage information, error codes, and log files in order to monitor system performance.

2. The remote service diagnostic tool must be VeriSign Security certified. This technology must allow point-to-point communication through the Agencies’ existing firewall without requiring any changes to the security infrastructure.

3. The remote service diagnostic tool must be structurally validated on Empower™ software. Empower™ software controls the Waters instrument.

4. The remote service diagnostic tool must operate independently of the laboratory’s current data system.

5. The remote service diagnostic tool must collect instrument diagnostic information only directly from the laboratory instrument.

6. The remote service diagnostic tool must not impact the performance of the laboratory instrument or the Agency network.

7. The remote service diagnostic tool must use an extremely efficient protocol that ensures little impact on the laboratory instrument or Agency network performance.

8. The remote service diagnostic tool transmission range must be from 0.5 to 3 kilobytes of information.

9. The remote service diagnostic tool must work with the Agency’s Information Resources department to ensure that the remote service diagnostic tool is integrated into the network security that the Agency has in place.

10. The remote service diagnostic tool must enable the laboratory user to view audit logs of all activities.

11. The remote service diagnostic tool must communicate via transmissions that require certificate authentication to validate the identity of systems exchanging information with the server. The remote service diagnostic tool must transmit encrypted information using the 128-bit Security Sockets Layer (SSL) protocol.

12. The remote service diagnostic tool must require only Hypertext Transfer Protocol port 443 to be open. This port must not allow web browsing.

Communication through that port must be directed to the manufacturer’s server located at a single Uniform Resource Locator. The manufacturer must be able to provide that URL to the laboratory for security so that the Agency Information Resources department can limit outgoing communication to only that Uniform Resource Locator.

13. The remote service diagnostic tool must protect the laboratory data with the highest level of security, privacy, and control.

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14. The remote service diagnostic tool must not be set up with Virtual Private Networks (VPN). The remote service diagnostic tool must only require an internet connection.

15. The remote service diagnostic tool software must be able to be installed in a proxy environment.

H. The contractor must use the manufacturer’s factory-recommended upgrades and service notes.

I. The contractor must use the manufacturer’s certified replacement parts for repair.

IV. ACCEPTANCE CRITERIA

A. The contractor must provide factory-certified repair of the equipment listed in section I.

B. The contractor’s service must be initiated within 24 hours from time of the service call and completed within 3 working days.

V. Special Terms and Conditions

A. Contract Period. This Contract Agreement shall commence when fully executed, or on October 15, 2025, whichever is later, and shall terminate on full performance, which is due on August 31, 2026, unless terminated early or renewed in accordance with the terms of the Contract.

B. Pricing. Pricing must remain firm for the initial term of the Contract.

C. Like Items/Services. TCEQ reserves the option to add or subtract like items or services, including additional site locations during the term of the Contract including any renewals and/or extensions.

D. Performing Party must exercise reasonable and prudent care for TCEQ equipment. Performing Party may be required to replace or reimburse TCEQ for equipment lost or damaged due to its acts or omissions.