ESBD_456628_1758724343622_SOL_EXH_F.9_Statement of Work.pdf

SECTION C – SPECIFICATIONS/SCOPE OF WORK

C.1 INTRODUCTION

The Texas Department of Public Safety, Crime Lab Division (CLD), seeks a maintenance and on-site repair Service Contract for the DNA Analysis Robotics Workstations.

Complete on-site maintenance, repair, and coverage of all unscheduled service interventions by a Tecan-certified service engineer. All function checks and error analysis, calibration, and installation of essential updates, to include preventative maintenance (parts, labor, travel).

C.2 REQUIRED SPECIFICATIONS/Scope of Work

C.2.1 Requirements and Deliverables

DPS reserves the right to add or remove workstation systems throughout the contract term.

DPS will not assess travel costs. Pricing provided must be inclusive of all costs.

1. One scheduled Preventative Maintenance visit per year, including:

i. Cleaning and greasing of the entire unit

ii. Replacement of wear & tear parts (these typically include, but are not limited to, valves, syringes, tips, tip assemblies, and tubing)

iii. Adjustments

iv. Instrument-specific tests as outlined in the Service Manual

v. Labor

vi. Service Report

2. On-site repairs in case of instrument failure, including:

i. Replacement parts (as required) priced at cost plus % markup, if applicable.

ii. Labor

iii. Service Report

Contractor must supply with the bid a flat rate percentage markup from the cost for all parts. The Contractor must provide any and all supporting documentation to DPS’s satisfaction for the items and how costs are calculated. Markup percentage must remain constant throughout the contract term.

3. Update installations must be performed as released at the time of scheduled Preventive

Maintenance visits. Updates must be installed on the instrument to maintain reliability, usability, and/or safety.

i. Essential Hardware, Firmware, or Software updates

4. Must include:

i. Hotline support - Monday through Friday between 8:00 AM and 6:00 PM, CT, excluding statutory holidays

ii. General response time of 48 hours

iii. All services must be performed by a Tecan-Certified Field Service Engineer, a Technical Support Engineer, or an Application Scientist. Relevant certifications and licenses must be included with the bid response.

Contractor must provide maintenance and corrective services as described in this solicitation for the DNA analysis robotic workstations listed in Section B.4 – Mandatory Pricing Schedule. The services must be provided Monday-Friday between 08:00 AM and 06:00 PM CST, excluding statutory holidays ("the Maintenance Period").

Contractor must obtain a valid and acceptable driving record of personnel who are required to provide services under this contract and will be driving on the Agency campus. This information should be provided to DPS upon request, and the driver's license checks must be completed at no expense to DPS.

C.2.2 Address of Delivery or Performance

Department of Public Safety – Crime Lab CODIS 5800 Guadalupe St., Bldg. Q Austin, TX 78752