ESBD_456113_1758635143289_HHS0016720 Exhibit_2 Warranty_Resolution.pdf
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- Attached to
- HHS0016720 Groceries Waco Center for Youth
- Solicitation number
- HHS0016720
- Issued by
- Texas
About this file
The document is a Warranty and Complaint Resolution Form (Exhibit #2) for the Texas Health and Human Services Commission (HHSC), specifically for the Procurement of Groceries at the Waco Center for Youth, under Invitation for Bid (IFB) 529-HHS0016720. The contract is awarded through August 31, 2026, with potential renewals, and requires vendors to submit this signed agreement with their bid proposal.
The form outlines comprehensive warranty and complaint resolution requirements for local grocery vendors, including guarantees of product compliance with contractual requirements and a commitment to resolving complaints within 90 days. Vendors must provide a point of contact, conduct cause and effect analysis, implement corrective actions, and potentially reimburse or replace non-compliant products. The document specifies associated investigation costs, including storage fees, employee time ($20/hr), sample testing, and shipping expenses. Failure to meet resolution timelines or provide acceptable responses may result in vendor tracking reports and potential discontinuation of HHSC food awards to the vendor and manufacturer.
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Text version
PCS.114
05/10/19
WARRANTY AND COMPLAINT RESOLUTION FORM
Exhibit # 2
Texas Health and Human Services Commission For Procurement of Groceries, Waco Center for Youth
IFB: 529- HHS0016720
Date of Award, through August 31, 2026, plus Renewals if applicable.
This signed agreement must be submitted with bid.
I certify the following:
This date Contractor’s Name
1. Warranty- On [________________], [_______________________________] guarantees that the product complies with all contractual requirements.
This date Contractor’s Name
2. Complaint Resolution- On [_________________], [___________________________] guarantees to resolve complaints received on Local Groceries in a timely manner (within 90 days). As part of complaint resolution the contractor will provide: point of contact, cause and effect analysis, corrective and preventive actions taken, reimbursement (or product replacement if agreeable to HHSC). Contactor will pay associated costs of complaint investigation.
3. Associated costs include: 1) Storage Costs- starting 10th day after vendor notification. 2) HHSC employee cost; hours seeking resolution- $20/hr beginning 30 days after vendor notification until completion. 3) Costs of samples or cases, shipping cost and associated warehouse costs. 4) Lab testing at third party AMS, FSIS approved & accredited laboratory (all tests required to accurately & completely measure issue of concern as recommended/approved by laboratory, including physical testing).
4. If delivered product is found to be non-specification in part, entire shipment will be reimbursed/replaced (HHSC agreed) by vendor without consideration for production run dates.
5. Unacceptable response, resolution and/or not meeting required resolution time frames will result in: 1) Vendor Tracking report 2) Discontinuation of HHSC food awards to vendor and manufacturer.
6. Vendor response to problem is required within 72 hours of notification by HHSC.
Date: _____________________________________
Signature: ________________________________________________ (This document must be signed by an officer of the company with authority to act on behalf of the company to enter fiscally and legally binding contracts)
Title: _______________________________________________
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