ESBD_438135_1753205500330_HHS0016521 Exhibit_2 Warranty_Resolution.pdf
PDF 104 KB Posted
- Attached to
- HHS0016521 Frozen food Rusk State Hospital
- Solicitation number
- HHS0016521
- Issued by
- Texas
About this file
This document is a Warranty and Complaint Resolution Form for the Texas Health and Human Services Commission (HHSC) related to the procurement of frozen food products for the Rusk State Home (SH). The invitation for bid (IFB) is numbered 529-HHS0016521, covering the contract period from September 1, 2025, through August 31, 2026. The form requires vendors to certify their commitment to product quality, complaint resolution, and compliance with contractual requirements.
The form outlines detailed provisions for product warranty, complaint resolution, and potential consequences for non-compliance. Key requirements include resolving complaints within 90 days, providing a point of contact, conducting cause and effect analysis, and implementing corrective actions. The vendor must cover associated investigation costs, including storage, employee time, shipping, and laboratory testing. Unacceptable responses or failure to meet resolution timeframes may result in a vendor tracking report and discontinuation of food awards to the vendor and manufacturer.
View the file
Other files
On GovTribe
Work with this file
- Download the original file
- Contacts named in this file
- Similar government files
- Ask GovTribe AI about this file
Text version
PCS.114
05/10/19
WARRANTY AND COMPLAINT RESOLUTION FORM
Exhibit # 2
Texas Health and Human Services Commission For Procurement of Frozen Food Products, Rusk SH
IFB: 529- HHS0016521
September 1, 2025, through August 31, 2026
This signed agreement must be submitted with bid.
I certify the following:
This date Contractor’s Name
1. Warranty- On [________________], [_______________________________] guarantees that the product complies with all contractual requirements.
This date Contractor’s Name
2. Complaint Resolution- On [_________________], [___________________________] guarantees to resolve complaints received on Local Groceries in a timely manner (within 90 days). As part of complaint resolution the contractor will provide: point of contact, cause and effect analysis, corrective and preventive actions taken, reimbursement (or product replacement if agreeable to HHSC). Contactor will pay associated costs of complaint investigation.
3. Associated costs include: 1) Storage Costs- starting 10th day after vendor notification. 2) HHSC employee cost; hours seeking resolution- $20/hr beginning 30 days after vendor notification until completion. 3) Costs of samples or cases, shipping cost and associated warehouse costs. 4) Lab testing at third party AMS, FSIS approved & accredited laboratory (all tests required to accurately & completely measure issue of concern as recommended/approved by laboratory, including physical testing).
4. If delivered product is found to be non-specification in part, entire shipment will be reimbursed/replaced (HHSC agreed) by vendor without consideration for production run dates.
5. Unacceptable response, resolution and/or not meeting required resolution time frames will result in: 1) Vendor Tracking report 2) Discontinuation of HHSC food awards to vendor and manufacturer.
6. Vendor response to problem is required within 72 hours of notification by HHSC.
Date: _____________________________________
Signature: ________________________________________________ (This document must be signed by an officer of the company with authority to act on behalf of the company to enter fiscally and legally binding contracts)
Title: _______________________________________________
File details come from the government source that posted it. Updated .