ESBD_434206_1752241958243_4_Attachment F 715M2 Library Publications.pdf

RFP No. 304T-26-715M2

Publications, Audiovisual Materials, Books, Textbooks And Ancillary Services

Attachment F – Evaluation Criteria

The following sections will serve as an outline for Respondent proposals. Respondents shall answer all sections on a separate document, maximum 25 pages, one-sided, and submit to CPA with Response on or before the Response due date and time.

A. Ordering Process / Order History (20 points)

1. Indicate availability of online ordering. Is there is a fee for the service?

2. Indicate if able to provide the following functionalities including but not limited to:

a. Real-time inventory counts

b. Customer alerts for possible duplicate orders

c. Capability for Customer to see the status of backorders

d. Capability for Customer to set custom retention periods for backorders

e. Ability to build, manage, edit and archive selection lists or Book Carts and to export these lists to an Excel or CSV format

3. Searching capabilities by:

a. Title

b. Author

c. Dewey

d. BISAC

e. ISBN/ISSN

f. Publisher

g. Series

h. Keyword

i. Duplicate Check

j. Subject

k. Category

4. Description of publication availability

a. Backordered (BO)

b. Not Yet Published (NYP)

c. Out of Print (OP)

d. Out of Stock (OS)

5. Does Respondent offer Customer the ability to view purchasing histories/invoices through an online portal? If not, how would Customer access the information? And is there a fee for this service?

6. The capacity for Customer to export lists of ordered materials in MARC format and import into local system.

RFP No. 304T-26-715M2

Publications, Audiovisual Materials, Books, Textbooks And Ancillary Services

Attachment F – Evaluation Criteria

B. Financial Performance (20 points)

Proposal shall provide documentation to demonstrate Respondent has the capability to meet or exceed the needs of the state of Texas, including but not limited to:

1. Documentation detailing the number of sales meeting or exceeding the scope of this RFP that Respondent sold to public entities within the last year.

a. Proof of sales may be a summary of the total sales reported, to include the total amount of sales to public entities and the date of each sale.

b. CPA reserves the right to request copies of purchase orders and invoices for verification or clarification.

2. Brief description of the size and scope of Respondent’s operations, including number of employees, list of customers relative to the size of the state of Texas, and years in business.

3. Any other information pertinent to demonstrate Respondent's financial capability, financial solvency, and capacity to meet or exceed the requirements of this RFP.

C. Customer Assistance (20 points)

1. Provide process to assist Customer with collection development. Is there is a fee for the service?

2. Describe system for Customer to register for notifications to alert Customer of the availability of new titles and automated purchases (i.e., standing orders) of selected items.

Examples may include but are not limited to:

a. Non-Customized List (preset by Respondent)

b. Coming Soon Titles

c. Author-Specific List

d. Custom Quote (created and tailored for Customer)

e. Opening Day Collections (e.g., Respondent selects titles for a new library)

3. Provide standard customer service response time. To include service provided before, during and after the purchase