ESBD_431251_1750947408806_HHS0016357 Exhibit_2 Warranty_Resolution.pdf
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- Attached to
- HHS0016357 Snacks Rusk State Hospital
- Solicitation number
- HHS0016357
- Issued by
- Texas
About this file
This document is a Warranty and Complaint Resolution Form for the Texas Health and Human Services Commission (HHSC), specifically for the procurement of snack products at the Rusk State Hospital (SH). The solicitation is identified as IFB: 529-HHS0016357 and covers the contract period from September 1, 2025, through August 31, 2026, with potential renewals. The form is designated as Exhibit #2 and requires vendors to submit a signed agreement with their bid, detailing their commitment to product compliance and complaint resolution.
The form outlines specific requirements for product warranty, complaint resolution, and associated costs. Vendors must guarantee product compliance with contractual requirements and resolve any complaints within 90 days, providing a point of contact, conducting cause and effect analysis, and implementing corrective actions. The document specifies potential penalties for unacceptable responses, including vendor tracking reports and discontinuation of food awards. Associated costs for complaint investigation can include storage costs, employee time spent resolving issues, shipping and sample costs, and third-party laboratory testing. If a delivered product is found to be non-specification, the entire shipment will be reimbursed or replaced at the vendor's expense.
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Text version
PCS.114
05/10/19
WARRANTY AND COMPLAINT RESOLUTION FORM
Exhibit # 2
Texas Health and Human Services Commission For Procurement of Snack Products, Rusk SH
IFB: 529- HHS0016357
September 1, 2025, through August 31, 2026, plus Renewals if applicable.
This signed agreement must be submitted with bid.
I certify the following:
This date Contractor’s Name
1. Warranty- On [________________], [_______________________________] guarantees that the product complies with all contractual requirements.
This date Contractor’s Name
2. Complaint Resolution- On [_________________], [___________________________] guarantees to resolve complaints received on Local Groceries in a timely manner (within 90 days). As part of complaint resolution the contractor will provide: point of contact, cause and effect analysis, corrective and preventive actions taken, reimbursement (or product replacement if agreeable to HHSC). Contactor will pay associated costs of complaint investigation.
3. Associated costs include: 1) Storage Costs- starting 10th day after vendor notification. 2) HHSC employee cost; hours seeking resolution- $20/hr beginning 30 days after vendor notification until completion. 3) Costs of samples or cases, shipping cost and associated warehouse costs. 4) Lab testing at third party AMS, FSIS approved & accredited laboratory (all tests required to accurately & completely measure issue of concern as recommended/approved by laboratory, including physical testing).
4. If delivered product is found to be non-specification in part, entire shipment will be reimbursed/replaced (HHSC agreed) by vendor without consideration for production run dates.
5. Unacceptable response, resolution and/or not meeting required resolution time frames will result in: 1) Vendor Tracking report 2) Discontinuation of HHSC food awards to vendor and manufacturer.
6. Vendor response to problem is required within 72 hours of notification by HHSC.
Date: _____________________________________
Signature: ________________________________________________ (This document must be signed by an officer of the company with authority to act on behalf of the company to enter fiscally and legally binding contracts)
Title: _______________________________________________
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