ESBD_416862_1746734716936_Exhibit_F_SOW.pdf

Armed Security Guard Services

NIGP Class/Item No: 990-46 Guard and Security Services

Initial Contract Term:

Any contract resulting from this IFB will begin May 2025 or upon award and expire August 31, 2025.

Renewal Option(s)

No renewal option.

HHSC PCS is seeking competitive bids to establish contract(s) for scheduled armed security guard services for El Paso Psychiatric Center EPPC.

Scope of Work (SOW)

Scope of Services to be Performed The required services to be provided scheduled armed security guard services for El Paso Psychiatric Center.

Services and frequencies are subject to change per Agency discretion.

- Contractor security guards shall protect the HHS Agency and individuals from, at minimum, physical harm to person and body, verbal abuse and harassment, threats and acts of violence, fire, theft, vandalism and intentional damage and trespassing.

- Contractor shall be available twenty-four (24) hours per day, seven (7) days per week, including holidays.

- Contractor shall have a dispatch center twenty-four (24) hours, seven (7) days per week, including holidays.

- Contractor shall be familiar with and knowledgeable of HHS parking security procedures.

- Contractor shall have and utilize as needed all emergency phone numbers of local first responders including, at minimum, peace officers, paramedics, firefighters, detention officers, county jailers, or emergency medical service employees.

- Contractor shall provide and maintain a daily activity report. Report shall include, at minimum, all routine and non-routine security checks and all activity that is considered unusual or disruptive.

- When requested by the HHS Agency, Contractor shall provide additional security guards when HHS Agency requires more than one (1) security guard per service location in order to guarantee uninterrupted coverage at HHS facility.

- If one (1) on-duty security guard is required at a service location and must leave his/her post for any reason, the Contractor shall provide a replacement security guard on-site within two (2) hours.

- Contractor security guards shall remain alert and aware of surroundings and activity at all times.

- Contractor security guard shall make eye contact and acknowledge HHS Agency staff and visitors to demonstrate presence and awareness.

- Contractor security guard shall not visit or socialize with HHS Agency staff and visitors or allow any unnecessary distractions that may prevent the guard’s full attention to the assigned duties.

- Contractor security guard shall refer all visitor inquiries to the HHS Agency receptionist or front desk personnel.

- Contractor security guard shall remain within proximity of the security station, except when performing routine site monitoring duties.

- Contractor security guard shall notify HHS Agency designee prior to leaving security station and provide purpose of departure. All departures from security station shall be recorded on daily activity report including, at minimum, time, and purpose for departure.

- Upon HHS Agency request, Contractor security guard may be asked to perform additional security duties as mutually agreed upon by the Contractor and HHS Agency on an as needed basis, such as escorting HHS Agency staff to their vehicles.

- Contractor security guard shall prevent unauthorized individuals from entering restricted areas.

- Contractor shall work closely with local law enforcement authorities and agencies.

Contractor security guard shall be authorized and expected to call 911 for emergency assistance when imminent risk is present to any persons, or when the Contractor security guard is unable to gain control of a situation quickly and safely. Contractor security guard shall assist, as requested by HHS Agency staff, if any persons are disruptive while on HHS designated parking lot.

- Should a conflict occur between HHS Agency staff and any individual, the Contractor security guard shall make his/her presence known and visible to diffuse the situation. If further action is required, Contractor security guard shall escort and remove unauthorized and disruptive individual from the building and prevent reentry to building. Contractor security guard shall call 911 as warranted by each situation.

- If 911 is called, the Contractor security guard shall no fy the HHS emergency contacts as soon as the situa on permits. Contractor security guard shall document all incidents, in detail, in the daily ac vity report as soon as it is reasonably possible and submit to HHS within twenty-four (24) hours. Emergency HHS contacts shall be provided to the awarded Contractor a er the contract has been awarded.

- Contractor shall consider all matters pertaining to services performed for or at service locations confidential. Violation of confidentiality may result in contract termination.

- Contractor security guard shall not discuss or divulge HHS Agency policy or procedure to any visitors on HHS Agency site, unauthorized Contractor personnel or any person outside the HHS Agency.

- Contractor security guard shall not discuss, divulge, or share security incidents that occurred at any HHS Agency location with unauthorized persons.

- Contractor security guard use of HHS Agency technological equipment, e.g., telephones, computers, multifunction printers, and other State-owned equipment, shall be prohibited unless authorized by HHS Agency designee prior to use. Misuse of equipment may lead to contract termination.

- HHS Agency permission shall be granted for emergency and HHS business-related calls only. If Contractor security guard is permitted to use the HHS Agency telephone, only local calls shall be permitted; long distance calls and collect calls are prohibited.

- Contractor security guard shall carry a fully charged and working cell phone, provided by Contractor, while on duty at HHS Agency location.

- While on duty at HHS service location, Contractor security guard shall not perform any work that is outside the scope of the awarded contract.