ESBD_401270_1741611348650_HHS0015915_Exhibit_F_Scope_of_Work_DS-FY26.pdf
PDF 118 KB Posted
- Attached to
- Service Agreement for Artel Liquid Han
- Solicitation number
- HHS0015915
- Issued by
- Travis County, Austin City, Texas
About this file
This document is an Exhibit F Scope of Work for HHS0015915, involving the Texas Department of State Health Services Laboratory located in Austin, TX. The contract is for an Annual Preventative Maintenance & Repair Service Contract covering liquid handling and pipette calibration equipment, specifically three Artel systems: two Artel PCS Pipette Calibration Systems and one Artel MVS Multichannel Verification System. The contract term spans multiple fiscal years from 9/1/25 to 8/31/30, with annual service requirements including one preventative maintenance visit per year, recalibration services, and recertification of instruments with ISO 17025 calibration certificates.
The service agreement includes comprehensive maintenance provisions such as unlimited online/telephone technical support during business hours, extended warranty coverage, remote troubleshooting, hardware repairs using OEM certified parts, and software updates within 60 days of release. Critical specifications require service engineers to be trained and certified, with direct performance mandated and no subcontracting allowed due to the equipment's public health significance. The primary objectives are to ensure continued patient testing capabilities, prevent equipment downtime, validate laboratory equipment per CLIA and CAP requirements, and reduce potential expensive service calls through proactive maintenance.
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Text version
HHS0015915 Exhibit F - Scope of Work
Scope: Annual Preventative Maintenance & Repair Service Contract on liquid handling and pipette calibration equipment.
Background: Purchase is requested to ensure continued service maintenance of existing equipment necessary to ensure continued patient testing and peak performance by preventing any unnecessary downtime of equipment due to faulty maintenance. This purchase is also necessary to avoid useless spending of government funds by reducing the chances of expensive service calls. Furthermore, this contract is required to validate and maintain equipment per CLIA (Clinical Laboratory Improvement Amendments of 1988) and CAP (College of American Pathologists) requirements.
On-site Service Location: Texas Department of State Health Services Laboratory, 1100 W. 49th St, Austin, TX 78756
Covered equipment:
1. Artel PCS Pipette Calibration System, SN # 20709
2. Artel MVS Multichannel Verification System, SN # 24012608, including:
a. Artel MVS Calibrator Plate, SN # 2312
3. Artel PCS Pipette Calibration System, SN # 20427
The Annual Preventative Maintenance & Repair Service Contract must include:
• Service and preventative maintenance for the FY26 timeframe of: 9/1/25-8/31/26 for Equipment lines 2 and 3 above.
o 09/01/2026 to 08/31/2027 (Equipment lines 1-3), and o 09/01/2027 to 08/31/2028 (Equipment lines 1-3), and o 09/01/2028 to 08/31/2029 (Equipment lines 1-3), and o 09/01/2029 to 08/31/2030 (Equipment lines 1-3)
• Unlimited online/telephone technical support, 9:00am – 5:00pm Central time or normal business hours - excluding weekends and holidays.
Service agreement price must include:
• Scheduled On-Site Preventative Maintenance of one (1) visit per year for Artel MVS Multichannel Verification System (SN # 24012608)
• Scheduled Recalibration Service of one (1) per year for the Artel MVS Multichannel Verification System calibrator plate (SN # 2312). Includes return shipping costs and provision of a loaner calibration plate during recalibration.
• Scheduled Recertification of one (1) per year, per instrument for Artel PCS Pipette Calibration System (SN # 20709) and Artel PCS Pipette Calibration System (SN # 20427) to include ISO 17025 (International Organization of Standardization) calibration certificate for all equipment. Includes return shipping costs and provision of loaner instruments during Preventative Maintenance.
• Extended Warranty for the Artel MVS Multichannel Verification System, which includes 1-year protection against unanticipated expenses associated with instrument repairs and insurance/shipping of a loaner instrument.
• Remote assistance including troubleshooting.
• Hardware Repairs must be with Original Equipment Manufacturer (OEM) certified parts.
• All travel, labor, and materials expenses for on-site service.
• Software updates to the most current version available must be installed within 60 days of release.
• This plan includes the number of preventive maintenance visit per year listed above for each piece of equipment and all repair or replacement of parts and module failures.
• Service engineers must be trained and certified to service and repair equipment that is specified above. At the time a bid is submitted, respondents must provide training certificates and summaries of experience for individuals who will be performing service/maintenance on equipment.
• Vendor must directly perform service/maintenance. Due to the critical public health nature of this equipment, subcontracting is not allowed.
File details come from the government source that posted it. Updated .