ESBD_374289_1724350042691_CRD202408130827 Multimodal Biometric Identification System (MBIS).pdf

RFI #CRD202408130827 Page 1 of 7

TEXAS DEPARTMENT OF PUBLIC SAFETY

Request for Information

RFI # CRD202408130827

TITLE: Multimodal Biometric Identification System (MBIS)

RFI #CRD202408130827 Page 2 of 7

1. INTRODUCTION/OBJECTIVE/PURPOSE

The Texas Department of Public Safety (TXDPS) has released this Request for Information (RFI) to seek information related to Multimodal Biometric Identification Systems (MBISs) for law enforcement, criminal justice, and public safety users. TXDPS may use the collected data to determine functionality offerings and build requirements around the needed functions.

1.2 Agency Liability and Confidential Information

This RFI is only a request for information and no contractual obligation on behalf of the TXDPS whatsoever shall arise from the RFI process. It does not constitute a Request for Proposal (RFP), Request for Offer (RFO), Invitation for Bid (IFB), or other solicitation, nor does it constitute the commitment to issue any solicitation in the future. Therefore, those choosing to respond to this RFI will, merely by virtue of submitting such a response, NOT be deemed to be “bidders” in any sense, and no such respondent will have any preference, special designation, advantage or disadvantage whatsoever in any subsequent procurement process related to this

RFI.

This RFI does not commit the TXDPS to pay costs incurred in the preparation or submission of any response to the RFI. It is the responsibility of the potential respondent to monitor the Electronic State Business Daily (ESBD) for additional information pertaining to this RFI.

Pursuant to §552.301 (c) of the Public Information Act (PIA), and the following email address has designated for public information requests: OGC.Webmaster@dps.texas.gov Respondents are advised that materials contained in their response are subject to the aforementioned section of the PIA. Note: A request emailed to any other TXDPS Department email address does not trigger the requirements of the PIA.

If Respondent asserts that any material in the response is confidential or proprietary information, Respondent must clearly mark the applicable pages of respondent’s submission in boldface type to indicate each claim of confidentiality and include the words “confidential” at the top of the page. Additionally, Respondent must include statement on company letterhead identifying all Response section(s) and specific pages(s) that have been marked as confidential and explain why the information is marked as confidential and excepted from public disclosure under the provisions of the Texas Public Information Act (the Act). Merely making a blanket claim that the entire Response is protected from disclosure because it contains some proprietary information is not acceptable, and will make the entire Response subject to release under the Act.

1.3 BACKGROUND INFORMATION/HISTORY

TXDPS uses a biometric identification solution that matches friction ridge images and employs technology to automate the processing, matching, and storage of criminal and non-criminal fingerprint submissions. The solution provides TXDPS and its users with an effective identification and investigation tool. The solution interfaces and interoperates with several other mailto:OGC.Webmaster@dps.texas.gov

RFI #CRD202408130827 Page 3 of 7 internal systems, such as the state computerized criminal history system, store and forward, and an archive system.

TXDPS’s latent functionality is extended to local public safety agencies by a network of remote devices placed at various medical examiner’s offices, police departments, and sheriff’s offices throughout Texas.

TXDPS seeks information on potential MBIS technical specifications as part of a best-in-class vendor-hosted cloud solution configured to meet the needs of the State of Texas. This solution should feature modern and responsive environments, database software, and open-standards application software interfaces. It must be based on current industry software design principles and architecture with active support mechanisms that are not at or near the end-of-life.

Additionally, the solution must be flexible enough to accommodate growth expectations and the complexity of the processes. TXDPS is interested in learning about the unique qualities or benefits of a respondent’s technologies and solutions. Responses will be reviewed with the goal of developing a solicitation for eventual award by TXDPS.

TXDPS is committed to enhancing its mission-critical biometric operating performance levels to include enrollment, comparison, matching, and storage of fingerprints, palm prints, facial images, scars/marks/tattoos (SMT), and irises, continuing to serve the needs of both criminal justice and non-criminal justice communities.

2. SCHEDULE OF EVENTS AND TIMELINES

RFI issue date: 08/22/2024 Deadline for questions/clarifications to the RFI (Close of Business)

09/19/2024

Deadline for responses to questions/clarifications (Close of Business)

09/27/2024

Deadline for submission of RFI: 10/11/2024

To maintain the integrity of the RFI process, all communications with respondents pertaining to this RFI must be referred to and/or coordinated with the TXDPS point of contact referenced below. Communicating with any other TXDPS personnel may result in disqualification of the respondent’s response.

Instructions to Recipients

1. You are requested to complete the enclosed questionnaire and return by 10/11/2024, by

5:00 P.M.

2. All respondents responding to this RFI may be required to make a demonstration/presentation of products/services following the deadline for submission upon request by TXDPS. TXDPS shall not be responsible for expenses incurred by a respondent in the preparation and submission of Information. This provision also includes any costs involved in providing an oral presentation/demonstration of products/services.

3. Please list the question (included in the enclosed questionnaire) before each response.

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4. All questions/clarifications must be submitted on or before 09/19/2024.

Electronic transmission via email to Harry Gammad is required for both question/clarifications.

Relationship Manager: Harry Gammad, CTCD, CTCM Email: Harry.Gammad@dps.texas.gov

Phone: (512)486-6455

3. GENERAL REQUIREMENTS

TXDPS requests narrative and visual responses, as appropriate, to explain how the vendor solution addresses the high-level requirements listed in the table below:

# Feature Description

1 Modalities Will implement at least fingerprints, palm prints, SMT, iris, and face matching. Respondents are encouraged to identify other matching modalities available in their solution.

2 Security Compliance with FBI’s Criminal Justice Information Services (CJIS) Security Policy and TXDPS Information Technology and Cybersecurity contract requirements.

3 Environment Located and operated in a Federal Risk and Authorization Management Program (FedRAMP) Gov/High and/or TXDPS Cyber Security approved cloud environment.

4 Ingestion Quality Biometrics must meet National Institute of Standards and Technology (NIST) standards.

5 Availability 24x7x365 continuous availability including business continuity and disaster recovery with minimal failover time.

6 Auditability Indelible audit logs that track all user activity in compliance with state and federal requirements. Logs must be viewable and searchable by DPS system administrators.

7 Work Queues Links to transactions that require human intervention for quality checks, errors in processing, etc. TXDPS will determine the appropriate number and types of queues.

8 Reporting Provide transactional, statistical, and ad hoc reports defined by

TXDPS.

9 Scalability Roadmap sized for planned growth and approach for managing planned and unplanned growth.

10 Interfaces Securely receive and send NIST quality and non-NIST quality images and data to and from other sources as directed by TXDPS.

11 Connections Establish, allow, and maintain connectivity to and from internal and external systems.

12 Monitoring Continuously monitor the system and alert TXDPS system administrators, and all system users as appropriate, of system or program errors, failures, or performance issues.

13 Notifications System notifications and banners.

mailto:Harry.Gammad@dps.texas.gov

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# Feature Description

14 Role-based Security Solution users will require customized access based on user need and role.

15 Emerging Technology

Respondent's emerging technologies and/or services not mentioned in this RFI that enhance the functionality of a biometrics solution.

16 Training Training materials, online training, and other training options for all biometric modalities.

17 Dashboards System performance and submission tracking to include transaction lifecycle.

2.1 ADDITIONAL INFORMATION

TXDPS seeks responses to the following. Additional explanation and/or capabilities can also be provided.

1. What is your approach to managing complex bisynchronous interfaces?

2. Please explain and/or provide examples of your product implementation in other states or on the federal level, including the implementation timeline.

3. Describe how your company will ensure compliance with the CJIS security policy and align with industry best practices.

4. What options can you provide for data encryption and system multi-factor authentication capabilities?

5. What hardware requirements does your solution have for capture devices submitting biometrics for ingestion into the system?

6. Describe your experience, including a high-level description of your data migration process, for all modalities.

7. How are cloud consumption fees managed (e.g., who is financially responsible)?

8. Describe any additional hardware, software, licensing, or peripherals that may need to be purchased outside of a primary contract to take advantage of the full functionality of your proposed solution.

9. What are your options for providing an “evergreen” solution that entitles the customer to application functionality upgrades, algorithm upgrades, third-party software upgrades, and cloud consumption increases tied to sizing and throughput?

10. Please describe the high-level solution topology, including the physical and logical components of the overall MBIS solution.

11. Please describe how your system is made accessible to internal and external users.

12. What rankings have your biometrics matching algorithms received? How often are your rankings and algorithms updated? Where are these rankings posted? Please include rankings for the following modalities: fingerprints, palm prints, facial images, SMT, and irises.

13. Which biometric modalities are available for lights out processing?

14. What is your recommended approach for initial and ongoing training plans for all biometric modalities?

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15. Describe your approach to and experience implementing and maintaining a complete, end-to-end disaster recovery (active/active) system and maintaining business continuity in a critical high-availability environment.

16. Describe any limitations or assumptions of your proposed MBIS solution.

17. What innovations are on the five-year roadmap for your proposed MBIS solution?

18. Does your base offered solution include enhanced search capabilities through video?

19. Does your face recognition matcher include SMT?

20. Describe your solution’s investigative support capabilities and features such as the ability to generate line-ups, a deconfliction process, a watchlist feature, and known to unknown matching (1:1 matching, N: N matching, and 1: N matching).

21. What approach does your solution use for ingesting and storing up to 75 million alternate biometric images for use as enrolled data in multiple galleries?

22. Describe how your iris matcher functions. Describe your solution’s identification support capabilities and features such as lights out processing.

23. What differentiates your company’s solution from other biometrics solutions on the market?

24. Is there any other additional information you would like to provide relevant to the implementation of your proposed MBIS solution?

4. TIME TABLE

The respondent’s response shall include a timetable that will include product configuration deployment, testing, and acceptance.

5. LIMITATIONS

Changes may occur between the publishing of this RFI and any subsequent RFIs. There also may be differences between this RFI and other relevant documents.

Respondent’s staff must be able to pass requisite background checks in order to gain access to:

DPS Data for either server or cloud-based installation and maintenance.

6. INDUSTRY DISCUSSIONS

TXDPS representatives may or may not choose to meet with potential respondents. Such discussions would only be intended to get further clarification of potential capability to meet the requirements, especially any development and certification risks. Oral presentations and product demonstrations may be requested from the Respondents.

7. SUMMARY

THIS IS AN REQUEST FOR INFORMATION (RFI) ONLY to identify sources that can provide a solution for biometrics matching. The information provided in this RFI is subject to change and is not binding by the TXDPS. The TXDPS has not made a commitment to procure any of the items discussed, and release of this RFI should not be construed as such a commitment or as authorization to incur cost for which reimbursement would be required or sought. All submissions become TXDPS property and will not be returned.

8. RESPONDENT INFORMATION

Respondents must provide the following:

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Company Name:

Street Address:

City/State/Zip:

RFI Point of Contact:

Title:

Phone:

Email:

Company Web Page Address:

NOTE: The respondent acknowledges that they have read all instructions carefully. Failure to complete all requirements as outlined in this RFI, sign and submit in accordance with Section 2 Schedule of Events and Timelines may result in disqualification of the respondent’s response.

RESPONDENT SIGNATURE(S)

Signature of Authorized Representative Name - Printed Date