ESBD_373952_1724185640716_HHS0015371_Exhibit_2 Warranty_Resolution_.docx
DOCX document 32 KB Posted
- Attached to
- HHS0015371 Consumables and food item
- Solicitation number
- HHS0015371
- Issued by
- Angelina County, Texas
About this file
This document is a Warranty and Complaint Resolution Form for a contract between the Texas Health and Human Services Commission (HHSC) and a Contractor for the procurement of Food Products for the Lufkin State Supported Living Center (SSLC). The contract term is from September 1, 2024 through August 31, 2025, with potential renewals. The Contractor guarantees that the products comply with all contractual requirements and commits to resolving any complaints received on the Local Groceries in a timely manner, within 90 days. The Contractor agrees to cover associated costs, including storage, HHSC employee time, samples/testing, and shipping. If a product is found to be non-specification, the entire shipment will be reimbursed or replaced. Unacceptable response or resolution will result in vendor tracking and discontinuation of HHSC food awards.
The Contractor must respond to any problem within 72 hours of notification by HHSC. This document must be signed by an authorized officer of the Contractor's company to enter into legally binding contracts.
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Text version
PCS.114
05/10/19
WARRANTY AND COMPLAINT RESOLUTION FORM
Exhibit # 2 Texas Health and Human Services Commission For Procurement of Food Products, Lufkin SSLC
IFB: 529-HHS0015371
September 01, 2024 through August 31, 2025, plus Renewals if applicable.
This signed agreement must be submitted with bid.
I certify the following:
This date Contractor’s Name
1. Warranty- On [________________], [_______________________________] guarantees that the product complies with all contractual requirements.
This date Contractor’s Name
2. Complaint Resolution- On [_________________], [___________________________] guarantees to resolve complaints received on Local Groceries in a timely manner (within 90 days). As part of complaint resolution the contractor will provide: point of contact, cause and effect analysis, corrective and preventive actions taken, reimbursement (or product replacement if agreeable to HHSC). Contactor will pay associated costs of complaint investigation.
3. Associated costs include: 1) Storage Costs- starting 10th day after vendor notification. 2) HHSC employee cost; hours seeking resolution- $20/hr beginning 30 days after vendor notification until completion. 3) Costs of samples or cases, shipping cost and associated warehouse costs. 4) Lab testing at third party AMS, FSIS approved & accredited laboratory (all tests required to accurately & completely measure issue of concern as recommended/approved by laboratory, including physical testing).
4. If delivered product is found to be non-specification in part, entire shipment will be reimbursed/replaced (HHSC agreed) by vendor without consideration for production run dates.
5. Unacceptable response, resolution and/or not meeting required resolution time frames will result in: 1) Vendor Tracking report 2) Discontinuation of HHSC food awards to vendor and manufacturer.
6. Vendor response to problem is required within 72 hours of notification by HHSC.
Date: _____________________________________
Signature: ________________________________________________ (This document must be signed by an officer of the company with authority to act on behalf of the company to enter fiscally and legally binding contracts)
Title: _______________________________________________
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