Draft Performmance Requirements Worksheet.xlsx
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- Enterprise Program Support Services
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This document is a draft Performance Requirements Worksheet related to a federal contract opportunity for Enterprise Program Support Services (EPSS). The Worksheet outlines the performance tasks the contractor would be required to complete, which include stakeholder engagement, communications, data analytics, program management, performance management, engineering, business and investment analysis, and administrative support. Key requirements involve developing engagement plans, supporting communications and social media efforts, enhancing data pipelines and visualization, providing program/project management services, establishing a performance management framework, conducting technical analyses, and supporting investment planning activities. The related federal contract opportunity is a pre-solicitation for EPSS services, with responses requested by May 15, 2024. The work will be performed for the Department of Commerce's National Telecommunications and Information Administration.
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| Enterprise Program Support Services RFI.docx | DOCX document | |
| Enterprise Program Support Services RFI.docx | DOCX document |
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Task 1_Stakeholder Engagement
| PERFORMANCE TASK STATEMENT |
| 1) The Contractor shall develop an engagement plan to prepare for public safety stakeholder engagements. |
2) The Contractor shall maintain the engagement plan for public safety stakeholder engagements.
| • | contractor should attend weekly meeting. | |
| 3) The Contractor shall develop draft meeting materials for public safety stakeholder engagements. |
4) The Contractor shall facilitate public safety stakeholder engagements.
5) The Contractor shall provide technical support for virtual public safety stakeholder engagements with up to 500 participants.
6) The Contractor shall document draft meeting summaries after each public safety stakeholder engagement.
7) The Contractor shall develop and disseminate surveys to collect feedback from public safety stakeholders.
8) The Contractor shall analyze data sets and develop draft reports that summarize FirstNet’s engagement and findings with public safety stakeholders.
9) The Contractor shall revise and maintain a manual and templates for the Network Experience Engagement Program (NEEP) program.
10) The Contractor shall develop draft documentation to guide NEEP engagements.
11) The Contractor shall develop draft curriculum that can be used in a Learning Management System (LMS) environment to educate public safety stakeholders on FirstNet.
12) The Contractor shall design and configure the FirstNet Customer Relationship Management (CRM) tool to capture data on FirstNet public safety stakeholder engagement. Integrate CRM tool with other necessary programs to support CRM operations.
13) The Contractor shall train FirstNet staff on use of the CRM tool.
14) The Contractor shall translate engagement materials and correspondence from Spanish to English and from English to Spanish.
Task 2_Comms
| PERFORMANCE TASK STATEMENT |
| 1) The Contractor shall support internal communications for FirstNet. |
| • | Historically, internal communications content includes two weekly e-newsletters and regularly scheduled leadership messages. | ||
| • | In FY23, FirstNet produced ~102 internal newsletters and ~40 regularly scheduled leadership messages | ||
| • | Work may also include scheduling and executing organizational meetings, such as All Hands and internal events. Historically, there are ~2 internal events per week. | ||
| 2) The Contractor shall support external communications to relay information about FirstNet and the FirstNet network. |
| • | Historically, external communications content includes blogs, articles, op-eds, newsletters, fact sheets, talking points and speechwriting, website content, brochures/pamphlets, email marketing campaigns, and other messaging products. | ||
| • | Historically, work includes assisting in the collection of network use cases and responder testimonials for communications products, conducting background research, drafting interview questions, drafting content, making revisions as necessary, designing emails within templates, and supporting the development of web forms and supporting materials to accompany final publication of the content. | ||
| • | In FY23, FirstNet produced 216 external products, including 63 blogs, 12 articles, 20 newsletters, and 14 fact sheets. | ||
| 3) The Contractor shall support social media content planning, delivery and implementation, monitoring, and analysis. |
| • | Historically, this support has included drafting daily content, visual graphics, and multimedia content for multiple social platforms to educate and engage external stakeholders. | ||
| • | Work also includes monthly content planning and research, development and implementation of targeted social campaigns, daily scheduling of posts in a social media scheduling tool, photo editing, drafting alt-text, monitoring of FirstNet on social media platforms, and monthly collection and analysis of metrics. | ||
| • | In FY23, the Contractor produced 2-3 social media posts per day, 6-8 new social graphics per week, 1-2 pieces of multimedia content monthly, and 8-10 targeted social campaigns during the year. | ||
| 4) The Contractor shall maintain source files and final communications products on FirstNet’s designated records management/sharing site(s). |
5) The Contractor shall support website content management efforts.
| • | Historically, this work includes supporting website planning efforts, working on a development site writing basic HTML for specialty projects (periodically throughout the year), updating content using the government's chosen CMS to a production website, assisting during quality assurance checks, providing research and advice for website design and development. | |
| 6) The Contractor shall provide graphics and layout support for communications products and ensure all final delivered graphics products are 508 compliant and include relevant alt-text. |
| • | Historically, graphics work included social media graphics, web headers, podcast supporting imagery, thumbnails, presentations, reports, fact sheets, slides, and other communications products. | ||
| • | In FY23, layout was required for up to 10 products (reports, fact sheets, etc.). | ||
| • | In FY23, the Contractor developed 6-8 new social tiles and/or motion/animated graphics for social media weekly. | ||
| 7) The Contractor shall support the FirstNet podcast series. |
| • | Historically, work has included editing podcast audio and developing supporting materials include interview questions, transcripts, graphics, title recommendations, summary descriptions, and multimedia products related to the podcast. | ||
| • | In FY23, the Contractor supported the production of 8 podcasts. | ||
| 8) The Contractor shall support the production of FirstNet's video products and supporting materials. |
| • | Historically, efforts have included developing short social videos, preparing captions for videos, developing thumbnails, drafting video summaries, and uploading draft content to YouTube and other social platforms. | ||
| • | In FY23, FirstNet released 35 video products. | ||
| 9) The Contractor shall support weekly content planning for internal and external communications products, as well as strategic communications planning for campaigns (e.g., first responder recognition weeks, 9/11 memorial). |
• As part of this work, the Contractor shall participate in weekly planning meetings to discuss content planning, share status updates, and receive taskings.
• There are roughly 25-30 campaigns per year.
10) The Contractor shall support media efforts led by the FirstNet team.
| • | Historically, this support includes assembling a daily collection of news clips to distribute to FirstNet's staff, developing and maintaining press lists, maintaining data on a media analysis platform (e.g., applying sentiment categorizations to media), researching publications, and developing pitch calendars and article pitches. | ||
| • | When necessary, the Contractor shall participate in training sessions and/or troubleshooting conversations to support work on the media analysis platform. | ||
| 11) The Contractor shall support communications planning for FirstNet hosted events. |
| • | FirstNet hosted events include but are not limited to the annual 5x5 summit. | ||
| • | Work may include developing supporting communications products, email marketing campaigns, and website content. |
Task 3_Data Analytics
| PERFORMANCE TASK STATEMENT |
| 1) The Contractor shall support activities to mature the data governance framework for the organization to guide data management and analytics functions. |
2) The Contractor shall develop scripts to curate select datasets for integration into business intelligence data products.
3) The Contractor shall enhance existing data pipelines developed to restructure, clean, and transform required datasets for integration into the enterprise data warehouse.
4) The Contractor shall enhance and develop new business intelligence data visualizations to provide the right information at the right time for leadership to make informed decisions.
5) The Contractor shall develop areas within the current data management and exploratory analyses efforts where AI/ML will expand capabilities and deliver performance enhancements.
6) The Contractor shall deliver spatial data science solutions to extract deeper insights to uncover hidden patterns and improve predictive modeling.
Task 4_Program Management
| PERFORMANCE TASK STATEMENT |
| 1) The Contractor shall implement all project management life cycle phases which shall include drafting and finalizing a program/project plan, providing updates, and incorporating feedback from Government personnel. |
2) The Contractor shall develop the project schedule, including the identification/definition/sequencing of activities, estimation of activity durations, identification of milestones, and the aggregation of activities into project/program timelines.
| • | The Contractor shall maintain and monitor project schedules on a weekly basis and incorporate revisions and updates as necessary. | ||
| • | The schedule is to have sufficient detail to capture milestones, tasks, and related activities necessary for project success. | ||
| • | The schedule shall include identification of activity status, adjustments to durations, updating of timelines, and the identification of activities at risk. | ||
| 3) The Contractor shall provide a detailed integrated master schedule (IMicrosoft) for assigned projects or task orders using Microsoft Project or similar software. |
| • | The IMicrosoft it to be developed upon project initiation and updated monthly, or more frequently based on project activities. | ||
| • | The Contractor will work collaboratively with the FirstNet program manager to ensure alignment on IMicrosoft content. | ||
| 4) The Contractor shall develop program management communication plans to inform stakeholders of project changes, capture issues affecting the execution of deliverables, and communicate expectations for completing each task. |
| • | The Contractor is to prepare the project/task order communication plan using Microsoft Office's available tools or other tools as provided by the Government. The Contractor shall update the communications plan on a quarterly basis. | ||
| • | The Contractor shall communicate program/project progress and status to both the team as well as the project stakeholders (interested parties within FirstNet Authority) on the priorities of tasks and deliverables. | ||
| • | The Contractor shall obtain feedback on a monthly basis as the project progresses. | ||
| 5) The Contractor shall maintain and execute a program management communication plan to deliver customized content per stakeholder on a frequency determined via stakeholder assessment. |
| • | Contractor is to communicate through Microsoft suite documents or other tools provided by the Government on a frequency determined by team, appropriate to the phase of the project. | ||
| • | Communications shall be of sufficient detail and customized to target stakeholder audience. | ||
| • | The Contractor shall report program/project progress and status to both the team as well as the project stakeholders on the priorities of tasks and deliverables. | ||
| 6) The Contractor shall establish and maintain an action item register to ensure completion of action items, issues, tasks, and milestones. |
| •The action item register should provide sufficient detail to both ensure comprehensive understanding and to facilitate action item progression and is to be updated and published on a weekly basis, or more frequently as program timelines dictate. | |
| 7) The Contractor shall prepare and maintain a project/task order organizational documents to include Roles and Responsibilities matrices (RACI) and functional organizational charts for working groups where required. |
| • | The RACI and organizational charts are to be of sufficient detail to communicate project scope, with the RACI to be of sufficient detail to clearly define activity and task ownership. | |
| 8) On an as-needed basis upon request, the Contractor shall provide topic-specific comments, summaries, and analysis to support project/program communication and success. | ||
| • | The Contractor shall review and provide summary analyses of deliverable or other assignments, as required, within five (5) working days of assignment, or as required, with no more than one (1) request for change. | |
| 9) On an as-needed basis upon request, the Contractor shall provide topic-specific comments, summaries, and analysis to support project/program communication and success. |
| • | The Contractor shall create, update, and maintain program/documents as well as document management processes and procedures according to established protocols and industry standards. | ||
| • | The Contractor shall implement and maintain a common project/task order document repository, as required and provide meeting minutes, as required, within five (5) working days of the meeting with no more than one (1) request for change. | ||
| • | The Contractor shall provide weekly updates to document repositories in the event of additions or modifications as well as implement and maintain a common project/task order document repository, as required. | ||
| 10) The Contractor shall create program schedules and milestones to ensure that accurate and timely information is collected and monthly reporting on program portfolio progress/status. |
11) The Contractor shall prepare meeting materials and documentation (e.g., agendas, slides) for program/project management reviews and related meeting, faclitate meetings as requested and develop formal meeting minutes, actions, and outcomes.
12) The Contractor shall develop a monthly status report to include: task/order-level action items to document and monitor and mitigate issues and risks to overall program success.
Task 5_Performance Mgmt
| PERFORMANCE TASK STATEMENT |
| 1) The Contractor shall establish a baseline assessment of organizational performance management processes in place at FirstNet to support process improvement and unification. |
2) The Contractor shall create a comprehensive performance management framework to unify analysis, measurement, and improvement of operational and strategic performance.
3) The Contractor shall provide all documents, artifacts, and templates necessary to execute the performance management framework so that FirtNet can take ownership and maintenance of the processes.
4) The Contractor shall establish a tracking methodology to measure and report on operational and strategic performance.
5) The Contractor shall create reports displaying the various performance metrics’ status and progress to inform leadership.
6) The Contractor shall define and track performance metrics that align with the strategic objectives and goals.
Task 6_Engineering
| PERFORMANCE TASK STATEMENT |
| 1) The Contractor shall develop white papers, research-based reports, and other technical analyses addressing various complex and/or technical issues. |
These documents shall be developed on an as-need basis and shall address telecommunications and network-related topics as identified by FirstNet.
2) The Contractor shall review mobile telecommunication coverage maps and other related documentation/statistics provided by FirstNet or its vendor to determine accuracy of coverage provided. FirstNet may provide requested analysis support on a routine (monthly or quarterly) or as-need basis.
| • | The Contractor shall provide summarized results of the analyses and develop of reports to summarize data, as required. | ||
| • | The Contractor shall provide, and maintain, a detailed documentation of analyses and process steps for audit purposes. | ||
| • | The Contractor shall develop coverage maps leveraging Planet (or other relevant software) and other software tools provided by FirstNet. | ||
| • | The Contractor shall develop reports and analyses in Microsoft Excel and PowerPoint for ease of distribution and review by FirstNet personnel. | ||
| 3) The Contractor shall review wireless technology and network metrics data provided by FirstNet or its vendor and provide recommendations for project and program improvement. Reviews and recommendations are to be conducted on request from FirstNet and provide clear direction for distinct improvements based on data analysis. |
4) The Contractor shall analyze and provide feedback on industry standard software and systems to include, but not limited to: InfoVista’s Planet tool, MapInfo, ESRI Arc-GIS, Tableau, Microsoft Power BI and telecommunication drive test postprocessing tools such as Accuver’s XCAL, and Rohde and Schwarz tools.
| • | The Contractor shall perform various types of technical analyses for 3GPP 4G LTE, 5G, and future industry standard networks including analysis on network deployment, performance, and usage data. The analyses and related results shall be on request of FirstNet and shall leverage industry tools to enable assessment of network deployment and performance status against target objectives . | |
| 5) The Contractor shall identify any problems, issues, risks or delays to their assigned work efforts and make recommendations as to their resolution, and any corrective action that was taken to correct identified problems and update the risk matrix monthly to include summaries of risk management activities completed during the month. A risk assessment matrix is to be produced, inclusive of risk characterization, risk ranking, risk owners, risk mitigation, and risk response strategies and corrective action. The risk assessment is limited to the data review and analysis based on data provided by FirstNet and its vendor. |
6) The Contractor shall have 7-10 years of experience in implementing all project management life cycle phases including initiation, planning, execution, monitoring, and closure. Key activities included establishing project and program plan and goals and objectives based on a thorough understanding of program management principles & techniques.
7) The Contractor shall develop the project schedule, including the identification/definition/sequencing of activities, estimation of activity durations, identification of milestones, and the aggregation of activities into project and program timelines.
8) The Contractor shall maintain and monitor project schedules, including identification of activity status, adjustments to durations, updating of timelines, and the identification of activities at risk.
9) The Contractor shall provide a detailed IMS for assigned projects or task orders using Microsoft Project or similar software.
10) The Contractor shall develop program management communication plans to inform stakeholders of project changes, capture issues affecting the execution of deliverables, and communicate expectations for completing each task.
11) The Contractor shall maintain and execute program management communication strategies to deliver customized content per stakeholder on a frequency determined via stakeholder assessment.
12) The Contractor shall report project progress and status to the FirstNet team and project Stakeholders regarding priorities of tasks and deliverables.
13) Contractor shall support program management communication plans to obtain feedback as the project progresses to ensure Stakeholder satisfaction.
14) The Contractor shall establish and maintain an action item registry to ensure completion of action items, issues, tasks, and milestones.
15) The Contractor shall prepare and maintain a project and task order charter to include RACI for working groups where required.
16) The Contractor shall develop metrics and KPIs addressing key areas of the program, incorporating guidance provided.
17) The Contractor shall review, measure, and track approved program and project metrics for success.
18) The Contractor shall leverage PowerBI and other analytical tools to convey status via dashboards and other visual reporting mechanisms.
19) The Contractor shall provide topic-specific comments, summaries, and analysis to support project and program communication and success.
20) The Contractor shall provide documentation support to include meeting minutes, deliverable management as needed, and other ad hoc documentation support.
21) The Contractor shall create, update, and maintain program documents as well as document management processes and procedures according to established protocols and industry standards.
22) The Contractor shall develop project and program schedules to ensure that information is collected and reported regularly on project and program progress and status using Project Management Institute (PMI) industry standards.
23) The Contractor shall develop, communicate, and refine project and program meeting agendas.
24) The Contractor shall develop action items from various sources, to include but not limited to, monitoring and tracking program plans, actions, risk matrix, conducting reviews and managing the items.
25) The Contractor shall document and track metrics which have historically included key performance indicators (KPI).
26 ) The Contractor shall create white papers and technical papers to support informed decision making that results in the advancement of the FirstNet mission.
27) The Contractor shall review and comment on program documents to support informed decision making that results in the advancement of the FirstNet mission.
28) The Contractor shall provide expert evaluation of project and program portfolio progress and status.
29) The Contractor shall engage, at the direction of FirstNet, with stakeholders at all levels across the organization which has historically included subject matter experts, business partners, vendors, and task managers.
30) The Contractor shall review the Nationwide Public Safety Broadband Network (NPSBN) data to identify trends within the NPSBN's various ecosystems.
31) The Contractor shall develop, maintain program and project documents.
32) The Contractor shall coordinate projects within the program and their interdependencies.
33) The Contractor shall provide day-to-day support of the teams including scheduling meetings, taking notes, coordinating efforts across the organization, etc.
34) The Contractor shall review and summarize project and program data.
35) The Contractor shall be an expert in telecommunication field. Historically, this has included intimate knowledge of project management best practices and current understanding of the build, operations, and management of an interoperable nationwide wireless network. This includes knowledge of 4G and 5G Radio Access Network (RAN) as well as understanding of coverage and capacity planning for a wireless network. Circuit Card (UICC) management, and Operational Support System (OSS)/Business Support System (BSS).
36) The Contractor shall identify any problems, issues, risks or delays to their assigned work efforts and make recommendations as to their resolution, and any corrective action that was taken to correct identified problems.
38) The Contractor shall review NPSBN cellular data coverage maps and report findings to the FirstNet Subject Matter Expert (SME).
39) The Contractor shall aid in the development of reports to summarize data.
40) The Contractor shall review product integration and service activation test data and make recommendations for project and program and process improvements.
41) The Contractor shall conduct various types of analyses on 4G LTE and 5G data including analyses on network deployment, performance, and usage data. The Contractor shall utilize and leverage industry standard software and systems which have historically included InfoVista’s Planet tool, MapInfo, ESRI Arc-GIS, Tableau, Microsoft Power BI and drive test postprocessing tools such as Accuver’s XCAL, and Rohde and Schwarz tools.
42) The Contractor shall be an expert in telecommunication field which historically included a detailed understanding of project management best practices and current understanding of the build, operations, and management of an interoperable nationwide wireless network. This includes knowledge of 4G and 5G Radio Access Network (RAN) as well as understanding of coverage and capacity planning for a wireless network. Circuit Card (UICC) management, and Operational Support System (OSS)/Business Support System (BSS).
43) The Contractor shall identify any problems, issues, risks or delays to their assigned work efforts and make recommendations as to their resolution, and any corrective action that was taken to correct identified problems.
Task 7_Business & Investment
| PERFORMANCE TASK STATEMENT |
| 1) The Contractor shall analyze and update the Capital Allocation Model (CAM) based on changes to the FirstNet budget that depicts financial resources anticipated to be available for reinvestment over the lifetime of the NPSBN. |
| • | The CAM provides a decision support mechanism for the overall anticipated investment funding profile for FirstNet and is built leveraging FirstNet's business plan, financial models and risk posture to optimize the NPSBN’s financial sustainability. | ||
| • | The CAM is maintained in an excel spreadsheet and reflected in a PowerBI dashboard. | ||
| 2) The Contractor shall conduct and document economic and financial research on behalf of IMD to support the development of the investment portfolio to include the following: |
| • | Draft mission needs statements, | ||
| • | Draft analysis of alternatives, and | ||
| • | Draft business cases for investments into the NPSBN. |
This is conducted as required basis for each investment opportunity. A portfolio including these documents is required for each investment which occur on an as-needed basis depending upon the investment pipeline.
3) The Contractor shall conduct and document economic and financial research to support the development of investment support materials needed to support the Roadmap Alignment Process (RAP) which could include documents such as need statements, analysis of alternatives, and business cases. This would occur annually within the RAP.
4) The Contractor shall develop assessment reports on the communications marketplace to include the evolution of technology, wireless spectrum developments, impact of industry mergers and acquisitions, strategic partnerships and how it can impact the FirstNet network and provide written with supporting analysis which will require use of publicly available information and access to industry data. These reports will be requested on an as-needed basis to include a minimum of one a year.
5) The Contractor shall support the developments of internal Independent Government Cost Estimates (IGCE) by conducting research and analysis and document that analysis for independent cost assessments of programs and analysis of the marketplace.
6) The Contractor shall support the development and implementation of advanced cost estimating and analysis tools and models necessary to meet FirstNet investment requirements. These will be required on an as-needed basis depending upon investments, one cost model per IGCE.
7) The Contractor shall update and maintain cost estimates based on an agreed-to schedule depending on the investment. This will occur no more than once a week.
8) The Contractor shall prepare draft briefings on cost estimates and attend necessary cost estimation meetings as needed, to include a briefing to the Cost Estimating Team leadership, the Senior Management Council, NTIA and DOC and the Board.
9) The Contractor shall provide reports that synthesize the state of the mobile broadband industry and public safety communications marketplace to highlight critical mission needs for FirstNet’s development, evaluation, and execution of the investments. This is to be conducted on an as needed basis.
10) The Contractor shall contribute to the FirstNet Roadmap by 1) gathering and analyzing information from public safety (operational needs), industry (technologies), and government, 2) Providing written updates to Roadmap documents and 3) obtaining and incorporating feedback from across FirstNet.
11) The Contractor shall conduct research and analysis regarding technical advances and industry trends related to public safety operations and public safety communications so that NPSBN investments maximize impact over the life of the NPSBN and incorporates the most promising advancements in technology in wireless broadband communications. These will be required on an as needed basis to include up to two (2) reports annually.
12) The Contractor shall translate and summarize the research and analysis reports for various decision makers within FirstNet and provide written assessments of the technical advances and trends within the wireless marketplace and in public safety operations and how those advances can be translated into the Roadmap and potential investments into the NPSBN.
Task 8_Administration
| PERFORMANCE TASK STATEMENT | |||
| 1) SharePoint Pages and PowerApps Remediation: The Contractor shall conduct an assessment in coordination with the Government team on the existing team webpages and PowerApps and provide detailed documentation that provides the following in Microsoft Visio, or other equivalent software: | |||
| • | Existing webpage layouts and associations to other webpages including PowerApps. | ||
| • | Current PowerApps process’ and procedures. | ||
| 2) The Contractor shall make recommendations to the Government team that incorporate items such as but not limited to the below: | |||
| • | Standardized templates creating easy-to-follow page layouts that fall within the confines of FirstNet’s SharePoint design, technical, and security requirements, to reinforce consistent branding across FirstNet’s SharePoint pages. | ||
| • | Avoid duplication of information and provide a streamlined process to migrate data, access webpages and applications. | ||
| • | Incorporate standardized user roles and access controls for (a) external, (b) internal, and (c) team users utilizing role-based permission levels. | ||
| • | A governance structure for information management to facilitate standard expectations for content management in coordination with FirstNet. | ||
| • | Merge functionality with graphical design when building templates. | ||
| • | Ensure search engine optimization when building websites. | ||
| • | Website testing for browser compatibility, functional operation, and accuracy. | ||
| • | Ensure all development and scalability shall support the current and future needs of FirstNet. | ||
| • | Develop a detailed project implementation plan in coordination with the Government Team. | ||
| • | Implementation should incorporate “out of the box” MS functionality and limit any specialized code unless approved by COR. | ||
| 3) The Contractor shall implement recommendations in coordination with the Government team. Prior to content and or website publication the following shall be completed: | |||
| • | Test draft pages and dynamic web-parts for compatibility with available browsers, such as, but not limited to, MS Edge and Google Chrome. | ||
| • | Validate hyperlinks and dynamic web-parts function per customer's expectations. | ||
| • | Deliver and/or demonstrate draft test sites as required to customers for review and approval. | ||
| • | Provide a staging environment for review by the Government team. Prior to any approved content and/or webpages. The Government team will provide approval prior to publishing or launching webpages or data. Provide follow-on technical support during the cutover window. | ||
| • | Final layout and training documentation as described within this document. | ||
| 4) Development of Artifact Tracking System: The Contractor shall provide Power Platform development services which will involve working closely with all elements of the team to assist in the development of the Artifact Tracking System utilizing SharePoint and PowerApps. | |||
| • | The development and support duties include, but are not limited to, building a Deliverable KPI Tracking System given the requirements included in this document to include training identified within this document. |
| 5) The Contractor shall aid in COR Contract File Content Development and Data Migration which includes the following: | |||
| • | Meet and collaborate with the Government team, to identify content for publication and determine the appropriate format to communicate the information, per the approved governance document. | ||
| • | Migrate existing information and facilitate development and design of new content to include identification of any duplicate information to the Government team for remediation. | ||
| • | Review and support reorganization of existing information published on current websites. | ||
| • | Support development of new requirements as identified by the Government team as required. | ||
| • | Draft websites with migrated information for the Government team review/feedback. | ||
| • | Publish websites with migrated information upon approval from Government team. | ||
| • | Develop a standard operating procedure to encompass multiple SharePoint permissions for both webpages and documents. | ||
| 6) The Contractor shall conduct SharePoint User and Content Manager Training to include the following: | |||
| • | Develop easy-to-follow job aids, finalize system site maps, and other documentation to support content managers' ongoing maintenance of section, unit, and team websites. | ||
| • | Develop training materials and provide one (1) virtual classroom training sessions for approximately 10 standard users and one (1) virtual classroom training sessions for five (5) content managers. Additional ad hoc training sessions may be required and requested by the COR. | ||
| 7) The Contractor shall design and develop professional, branded, curated websites for FirstNet and any associated webpages. | |||
| • | The contractor shall utilize the Agile framework throughout the project lifecycle to identify, write, and manage a backlog of users’ stories from FirstNet. | ||
| • | The contractor shall coordinate with FirstNet to develop an integrated Agile team to facilitate and plan the successful implementation and delivery of prioritized user stories within releases and sprints. Utilizing the Agile framework, the contractor shall conduct workshops with the product and business owners, write and point user stories, and plan a fully resourced Agile plan. | ||
| • | The contractor shall work with FirstNet to identify, write, plan, and implement user stories to support the design, development, and training of published FirstNet SharePoint websites. Requirements for this task include, but are not limited to: | ||
| - | Document and assess current state of FirstNet webpages and Teams Channels | ||
| - | In coordination with the FirstNet, document via website diagrams the current state of all FirstNet SharePoint webpages, Teams Channels, and PowerApps. Current state assessment at a minimum shall include the following areas: | ||
| - | Current FirstNet SharePoint webpage layouts and their relationships to other webpages and utilization of any related PowerApps; structure and modernization potential for the FirstNet Advanced Acquisition Plan (AAP) to include the utilization of the Microsoft Power Platform; structure, use, presentation and integration of SharePoint lists and forms; and PowerApps process and procedures, to include maintenance job aides. | ||
| 8) The Contractor shall develop recommendations for improvements to FirstNet's SharePoint sites and Teams Channels that improves the FirstNet SharePoint and Teams Channels functionalities, UI/UX designs, and integrates the Microsoft Power Platform. Utilizing the Agile methodology, a pointed sprint plan must be provided to allow the FirstNet to approve/reject recommendations. Items for consideration contain but are not limited to: | |||
| • | Standardized templates creating easy-to-follow page layouts that fall within the confines of FirstNet's SharePoint design, technical, and security requirements, to reinforce consistent branding across websites. | ||
| • | Incorporation of the Power Platform to automate SharePoint sites and channels. | ||
| • | Elimination of duplication of data and information, and provide a streamlined process to migrate data, access webpages and applications. | ||
| • | Incorporate standardized user roles and access controls for external, internal, and team users utilizing role-based permission levels. | ||
| • | A governance structure for information management to facilitate standard expectations for content management in coordination with FirstNet. | ||
| • | Merge functionality with graphical design when building templates. | ||
| • | Ensure search engine optimization when building websites. | ||
| • | Website testing for browser compatibility, functional operation, and accuracy. • | Ensure all development and scalability shall support the current and future needs of the FirstNet Authority. | |
| 9) In coordination with the FirstNet, the contractor shall implement approved recommendations. Prior to content and or website publication the following shall be completed: | |||
| • | Test draft pages and dynamic web-parts for compatibility with available browsers, such as, but not limited to, Microsoft Edge and Google Chrome. | ||
| • | Validate hyperlinks and dynamic web-parts function per documented acceptance criteria and FirstNet’s expectations. | ||
| • | Deliver and or demonstrate draft test sites as required to FirstNet for review and approval. | ||
| • | Provide a staging environment for review by the FirstNet team prior to any approved content and or webpages. The FirstNet team will provide approval prior to publishing or launching webpages or data. | ||
| • | Provide follow-on technical support during the cutover window. | ||
| • | Finalize training and maintenance layout and documentation with the Product Owner at the delivery of every Epic. | ||
| 10) The Contractor shall work with the FirstNet to transform its current SharePoint Enterprise Content Management (ECM) to rely on metadata rather than folders to define the content hierarchy. | |||
| 11) The Contractor shall assess the FirstNet SharePoint ECM | |||
| • | Review and determine the current state of the FirstNet SharePoint ECM and identify methods to utilize a content type hub while eliminating content duplication and streamlining document searching. | ||
| 12) The Contractor shall recommend a modernized FirstNet ECM. | |||
| • | Develop a mapping of the future state of the FirstNet SharePoint ECM and share for review and approval with the Product Owners. Future state review will include a schedule transformation plan, which must be vetted prior to execution. | ||
| 13) The Contractor shall implement FirstNet’s ECM Structure. | |||
| • | Support FirstNet with the transformation and migration of the FirstNet ECM into a content type hub, complete with metadata tags and full document search functionalities. | ||
| 14) The Contractor shall provide SharePoint User Training. | |||
| • | Develop easy-to-follow job aids, finalize system site maps, and other documentation for standard users to utilize newly created features and functionality. | ||
| • | Provide two (2) virtual classroom training sessions for approximately fifteen (15) users to include any other associated training defined. | ||
| 15) The Contractor shall provide SharePoint Content Manager Training. | |||
| • | Develop easy-to-follow job aids, finalize site maps, finalize information/website governance document, and other materials to facilitate content managers' self-service for website management. | ||
| • | Develop a standard operating procedure to encompass multiple SharePoint permissions for both webpages and documents. | ||
| • | Develop training materials and provide two (2) virtual classroom training sessions for approximately fifteen (15) users. | ||
| 16) The Contractor shall provide a robust records management capability to allow for data standardization of all existing Task Orders. For example, move existing Access TO3 database or SQL front end PowerBI front end with report generation capability. | |||
| • | Move away from spreadsheets for TOs | ||
| • | Import TOs into Access Database | ||
| • | Find a server support through software license | ||
| • | Maintenance completed by FirstNet | ||
| 17) The Contractor shall provide release to Manufacture (RTM) Database Installation. | |||
| • | Direct access provided by the PowerApps workflow. | ||
| • | Permissions will need be set and periodically changed when necessary. | ||
| • | No longer will the user need anything stored on local machine. | ||
| 18) The Contractor shall procive data transition | |||
| • | Data architecture | ||
| • | All data is stored on SQL server | ||
| • | Microsoft Access front-end would be replaced with a Power Apps front-end. | ||
| • | Current FirstNet Authority Tool – Widely Used | ||
| • | Connects Directly to SQL Server Without Use of ODBC Drivers | ||
| • | Web Interface – No Additional User Software to be Installed | ||
| • | Opportunity to Introduce Workflow Management Tools | ||
| • | Higher Levels of Security than Exists in Access Front End | ||
| • | Uses Existing SQL Database – Will Not Rely on Excel | ||
| • | Permits Continuation of Existing Power BI Reporting Without Modification | ||
| • | Power Apps is low code with Power Automate no code solutions | ||
| 19) The Contractor shall provide permissions and access support. | |||
| • | Will be determined by the COR and PM assigned to the Task Order. The overall RTM PowerApps Owner will be determined otherwise by FirstNet. | ||
| • | FirstNet will maintain the server. | ||
| • | FirstNet will be data owners. | ||
| 20) The Contractor shall provide SharePoint User and Content Manager Training. | |||
| • | Develop easy-to-follow job aids, finalize system site maps, and other documentation to support content managers' ongoing maintenance of section, unit, and team websites. | ||
| • | Develop training materials and provide one (1) virtual classroom training sessions for approximately ten (10) standard users and one (1) virtual classroom training sessions for five (5) content managers. Additional ad hoc training sessions may be required and requested by the COR. |
Task 9_Business Mgmt
| PERFORMANCE TASK STATEMENT |
| 1) The Contractor shall develop, maintain, and update program and project management plans, including detailed milestones and deliverables. |
2) The Contractor shall support development and implementation of strategic and operational plans.
3) The Contractor shall support identification and development of resource plans.
4) The Contractor shall support planning and coordination and execution for meetings within FirstNet, the Department of Commerce (DoC), the National Telecommunications and Information Network (NTIA), AT&T, the FirstNet Board and other stakeholders to include meeting design, agenda creation, materials development, facilitation, and detailed meeting summary development.
5) The Contractor shall provide day-to-day support of the teams including scheduling meetings, taking notes, coordinating efforts across the organization, etc.
6) The Contractor shall develop presentations, communications materials, and written reports.
7) The Contractor shall develop and edit technical and comprehensive informational materials and reports.
8) The Contractor shall develop slides and talking points for FirstNet leadership presentations and other Stakeholder presentations on an as needed basis.
9) The Contractor shall support the strategy objective measures including data identification, collection, analysis, and reporting.
10) The Contractor shall support data collection and analysis activities within FirstNet that support strategic, operational and project level activity reporting.
11) The Contractor shall utilize various statistical and analytical approaches to review, analyze, and trend various datasets.
12) The Contractor shall recommend statistical methods based on a wide variety of possible approaches, and a range of established methods.
13) The Contractor shall recommend and manage analytical tools that capture and analyze data, to track performance and assess trends.
14) The Contractor shall prepare reports on operational priorities, milestones, and overall progress toward the strategic plan goals and objectives of FirstNet's efforts as the NPSBN evolves. FirstNet currently leverages a number of tools within the Microsoft ecosystem for data management and analysis.
15) The Contractor shall advise FirstNet senior leadership regarding FirstNet’s strategic focus on wireless telecommunications and business expertise to ensure its forward-thinking and driving FirstNet's evolution to become a catalyst for the public safety community.
16) The Contractor shall provide input, develop and update content based on expertise for strategic documents within FirstNet, including but not limited to: FirstNet's Strategic Plan, Ecosystem Strategy, Market Strategy, Partnership Strategy, and Government Policy Strategy.
17) The Contractor shall support the development and update of the enterprise strategic plan that reflects the organization’s direction to meet its mission to include planning templates, obtaining input from across the organization.
18) The Contractor shall support the release, messaging, and implementation of strategic plan updates.
19) The Contractor shall support the collection of information and updates from across the organization to assist in the build of FirstNet’s Annual Plan/Performance Report to the DoC.
20) The Contractor shall develop presentations, talking points, content summaries, and reports, to communicate enterprise strategic efforts including strategic progress and performance, intended for diverse audiences.
21) The Contractor shall support the development of organizational roles and responsibilities (i.e., Responsible, Accountable, Consulted and Informed) and corresponding functions necessary to implement the Strategic Plan.
File details come from the government source that posted it. Updated .