Enterprise Program Support Services RFI.docx

Request for Information (RFI)

Subject: Enterprise Program Support Services

THIS IS A RFI ANNOUNCEMENT ONLY. This RFI is hereby issued for information and planning purposes and does not constitute a solicitation. Responses to this notice are not offers and cannot be accepted by the Government to form a binding contract. No funds are available to pay for the preparation of responses to this announcement and any information submitted by respondents is strictly voluntary. The primary purpose of this RFI is to obtain industry feedback regarding the draft performance requirements.

The First Responder Network Authority (FirstNet), Contracting Office anticipates issuing a fair opportunity solicitation in 2024 to satisfy the requirement for professional services in support of FirstNet’s various Mission Units. The current contract for these services is a time and material (T&M) type contract. However, FirstNet anticipates some combination of T&M and firm-fixed-price (FFP) or solely FFP moving forward. The current contract’s total contract value is $37M. When considering the current requirements and the addition of new requirements moving forward, FirstNet anticipates a rough order of magnitude (ROM) in the range of $55-$60M regarding any subsequent contract. This ROM does not represent a firm estimate since unknown factors may influence the estimated magnitude, such as responses to this RFI. This ROM is provided so that industry may gauge the potential magnitude of the requirement.

Each respondent is asked to provide, at a minimum, the information outlined below:

GENERAL QUESTIONS

1) Name of organization; Commercial and Government Entity (CAGE) Code; Data Universal Numbering System (DUNS) Number; Unique Entity Identification Number (UEI); business size status (under NAICS 541611); socio-economic status; are you a U.S. Company; telephone number; address; and email address for the primary point of contact.

1) Identify any existing government-wide contract vehicles that your organization currently holds that could support the draft performance requirements (e.g., 8(a) STARS; Alliant 2; Army CHESS; EIS; GSA MAS (any); HCATs; HCATs 8(a); HCATs SB; NASA SEWP; NITAAC CIO-SP3 SB; NITAAC CIO-SP4 SB; NITAAC CIO-SP4 Unrestricted; OASIS 8(a); OASIS SB; OASIS Unrestricted, etc.). NOTE: This information is for market research purposes only and does not preclude your company from responding to this notice nor does it formalize any future acquisition strategy.

2) A capabilities statement inclusive of brief descriptions of recent contracts of similar scope and magnitude that your organization has performed specific to the tasks included in the draft performance requirements. Please include contract numbers and a reference point of contact, if possible, and indicate if the services are performed in the commercial market or for the Government/noncommercial entities.

3) Recommendations on contract vehicle type (e.g., Blanket Purchase Agreement, Indefinite Delivery/ Indefinite Quantity Contract) and whether you believe the NAICS code (5411611) to be an accurate representation of the draft performance requirements.

4) Would your organization subcontract any of this work? If yes, then what section(s) of the draft performance requirements would your organization subcontract?

5) If the Government were to proceed with a solicitation, what targeted evaluation factors should the Government consider to identify the most qualified contractors to deliver the objectives in the draft performance requirements?

6) Any concerns, suggestions, or general feedback regarding the draft performance requirements? For instance, if any language is not clear in the draft performance requirements, please identify it in your response.

7) Based on the draft performance requirements, what labor categories would you recommend for each of the seven tasks. Please provide an estimate of rates for on-site (government property) and off-site support. This information is for market research purposes only and will be safeguarded as acquisition sensitive information.

TECHNICAL QUESTIONS

1) In reference to the draft performance requirements worksheet, Task 1 Stakeholder Engagement:

· Please describe public safety communications projects that you've completed (including objectives and actual work conducted), who the customer was, and how satisfied the customer was with the result.

· Please describe any studies that you've conducted related to public safety, including the objectives, methodology, findings, and recommendations and how you presented those recommendations.

· Please describe your level of expertise and approach in developing content and materials for stakeholder engagements (e.g., training curriculum, PowerPoint slides, slick sheets, best practices guides), and whether any of those products were specific to public safety audiences.

· Please describe your approach to planning and executing meetings, capturing notes and feedback from external stakeholders, reporting action items, and concluding post-meeting closeout activities.

· Please describe any experience you have working with Customer Relationship Management (CRM) tools.

· Please describe your experience designing and executing surveys and communicating survey results across diverse audiences.

2) In reference to the draft performance requirements worksheet, Task 2_Comms:

Are you able to perform all objectives and tasks as described in Task 2 Comms? Please describe your experience and include the following details:

· Have you developed communications products for both internal and external audiences?

· Describe how your team approaches social media management for a client. What platforms have you operated on, what tools do you use, and how do you stay current with social trends?

· Does your staff have experience producing graphics and multimedia products? Please elaborate on what types of products you can develop and support.

· Describe your team’s experience with website development and production.

3) In reference to the draft performance requirements worksheet, Task 4_Program Management:

· What tools and/or strategies have you found to be most helpful in helping clients to manage programs and projects?

· What best practices have you found in establishing a program management office?

Questions that arise during your review of the draft performance requirements: PLEASE NOTE: Questions will not be answered but will be considered in future drafts of the performance requirements.

Responses shall be submitted electronically using Microsoft Word, Excel, or Adobe format, 11-pt. font minimum. Respondents are advised that FirstNet may be unable to receive other types of electronic files (e.g., *.zip) or files more than thirty (30) megabytes. Responses are limited to fifteen (15) pages including graphics, not including the cover page.

RESPONDENTS WHO WISH TO REPLY TO THIS RFI SHOULD SEND RESPONSES VIA EMAIL NLT May 15, 2024, 12:00 PM EST TO alejandra.loyet@firstnet.gov.

Proprietary information and trade secrets, if any, must be clearly marked on all materials. All information received that is marked Proprietary will be handled accordingly. Please be advised that all submissions become Government property and will not be returned. All government and contractor personnel reviewing RFI responses will have signed non-disclosure agreements and understand their responsibility for proper use and protection from unauthorized disclosure of proprietary information as described 41 USC 423. The Government shall not be held liable for any damage incurred if proprietary information is not properly identified by the respondent.

Attachments

1) Draft Performance Requirements Worksheet