EOED MDI Consultants RFR~1.docx

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EOED MDI Consultant RFR
Solicitation number
BD-25-1100-EED01-EED01-110907
Issued by
Suffolk County, Massachusetts

About this file

This is a Request for Response (RFR) issued by the Executive Office of Economic Development (EOED) in Massachusetts seeking a consultant to develop a collaborative strategy between three state programs: MA Downtown Initiative Program (MDI), MA Cultural Council's Cultural Districts Initiative (CDI), and MassDevelopment's Transformative Development Initiative (TDI). The project requires the consultant to create a strategic plan to enhance collaboration and efficiencies between these entities to benefit Massachusetts downtowns and town centers. The work is divided into three phases: Discovery, Inventorying, and Strategic Action Plan development. The RFR was issued on December 20, 2024, with responses due by January 17, 2025. The initial contract duration is 6 months with two one-year renewal options, for a maximum contract duration of 30 months.

The estimated value of the procurement is $50,000, with potential additional phases totaling up to $150,000. The RFR is subject to the Small Business Purchasing Program (SBPP) and includes a Supplier Diversity Plan requirement with a minimum 1% commitment. Bidders must be state-approved consultants listed on PFR76 and demonstrate experience with state agencies in collaborative strategic planning. The evaluation criteria weights knowledge of the three programs (25 points), supplier diversity plan (25 points), strength of narrative (20 points), similar work experience (15 points), staff qualifications (10 points), and company information (5 points).

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REQUEST FOR RESPONSE

EOED MDI Consultant RFR Bid# BD-25-1100-EED01-EED01-108361

ISSUE DATE: 12/20/2024

Purchasing Department
Executive Office of Economic Development
Address
One Ashburton Place, Room 2101
City, State Zip Code
Boston, MA 02108
Procurement Contact Person
Daniel Billings
Telephone Number
857-283-6311
Fax Number
N/A
E-Mail Address
daniel.w.billings@mass.gov
RFR Name/Title
EOED MDI Consultant RFR
RFR Number
BD-25-1100-EED01-EED01-110907
COMMBUYS Bid Number
BD-25-1100-EED01-EED01-110907

Attachment A – COMMBUYS Instructions Attachment B – SBPP and SDP Plan Attachment C – Bidder’s Response Form

1. Description or Purpose of Procurement:

The Executive Office of Economic Development (EOED), MA Downtown Initiative Program (MDI), in collaboration with MA Cultural Council’s (MCC), Cultural Districts Initiative (CDI) and MassDevelopment’s Transformative Development Initiative (TDI), effectively work to improve downtown areas' vibrancy and economic stability through a blend of technical support, economic development, cultural support, and place-based initiatives. This RFR seeks the services of a consultant listed to develop a strategy to enhance the collaboration and efficiencies where the three entities can work collaboratively to benefit downtowns/town centers of the Commonwealth.

The three programs share a common theme of assisting Commonwealth communities with downtown/town center revitalization through proven economic development tools. Each program brings unique strengths and perspectives to the table:

MA Downtown Initiative - provides a holistic approach and a blueprint for downtown revitalization through technical assistance support.

The primary mission of the MDI is to make downtown revitalization an integral part of community development in cities and towns across the Commonwealth. MDI's guiding principles are that the most effective approach to downtown revitalization is holistic, addresses economic and community development needs, and provides a framework of interrelated activities that promote positive change in downtown to keep it healthy and prosperous.

MA Cultural Districts - leverages arts and culture to drive economic growth and community enrichment.

Launched in 2011 by an act of the state legislature, Cultural Districts attract artists and cultural enterprises to a community, establish tourist destinations, preserve and reuse historic buildings, drive economic growth, strengthen our distinctive local character, and improve the quality of life of families across Massachusetts. By supporting arts, humanities, and science organizations, Cultural Districts attract tourists and entrepreneurs, which in turn help communities foster their cultural sector and expand their tax base.

Transformative Development Initiative - building local capacity, leadership, partnership development and strategic investments in Gateway Cities.

Established by the Legislature in 2014, TDI builds economic development ecosystems in Gateway Cities by innovating and cultivating relationship-based networks among businesses, public and private sector institutions, and residents. Through three years, TDI deploys dedicated economic development organizers, the TDI Fellows, and provides strategic guidance and resource allocation that accelerates the transformation of both the human and physical fabric at the neighborhood level. This approach enhances local economies, making them more resilient and competitive, thereby attracting increased investment opportunities.

Scope of Work:

Phase 1 - Discovery: Initial meeting to discuss scope and deliverables and adjust if needed to meet the goal of a strategic plan that brings all three entities into a partnership that will support the economic initiatives based on the communities they represent. The consultant will be responsible for familiarizing themselves with the programmatic approach of all three entities.

This will entail:

· interviews with key personnel of each program

· understand each programmatic approach and solutions

· review of current and past program methods for best practices

Deliverable 1: The preliminary report and documentation will be reviewed to ensure the consultant(s) understand each organization and that the initial strategy for collaboration and engagement is aligned.

Phase 2 – Inventorying: Additional components of the scope of work

· Compile a list of district designation distinctions in MA (i.e. BID, Cultural District, TDI, Historic District, TIF, DIF, Parking Benefits District, Vacant Storefront District, Destination Marketing District, etc.) and a brief overview of each. The data ideally could be collected in a format where all the district designations could be mapped to see overlaps across the programs.

· Identify potential regional and statewide agencies, and their programs (i.e. MAPC, the BARR Foundation, and Community Foundations), offering targeted support to downtowns and district entities that could provide greater assistance to this collaboration.

· Identify potential partnerships and programs between state agencies that have a natural or potential connection to or interest in downtowns.

Phase 3 – Strategic Action Plan:

Deliverable 2: A strategic plan that consists of recommendations detailing how the three organizations can collaborate to support each other’s efforts, and to further the efforts of communities and municipalities throughout the Commonwealth.

· This will include but not be limited to a draft Action Plan and roadmap between the collaborators, a listing of roles and responsibilities, and examples of institutionalizing implementation going forward.

· General State Policy Recommendations on the successful growth of this partnership collaboration. Recommendations on core competencies or staffing needed to execute the growth of this partnership.

2. Eligible Bidders:

Vendors will be considered eligible if they possess the following minimum qualifications:

· Demonstrated knowledge of the unifying program elements of MA Downtown Initiative/Executive Office of Economic Development, MA Cultural Districts/MA Cultural Council and Transformative Development Initiative/MassDevelopment.

· Past experience working with MA communities on economic development issues related to strengthening downtown/town centers

· The ability to successfully conduct quantitative research projects and have experience collecting data using a variety of techniques.

· Commitment to completing the final scope of work within 6 months of start of contract

· At least two (2) public sector client references for the types of services solicited. Commonwealth of Massachusetts agency references are preferred.

· Subcontractors: Description of any services that will be subcontracted and details of proposed subcontractor(s), if any

· Bidder Demonstrations: If chosen as a finalist, an interview with the awarded candidate is required.

3. Applicable Procurement Law

Check Appropriate Box (“X”):
Type of Purchase
Applicable Laws

Executive Branch Goods and Services

☒Goods and Services
MGL c. 7, § 22; c. 30, § 51, § 52; 801 CMR 21.00
|_|
Human and Social Services
MGL c. 7, § 22, § 22N; c. 30, § 51, § 52; 801 CMR 21.00; 808 CMR 1.00
|_|
Legal Services
MGL c. 30, § 51, § 52 and § 65; c. 7, § 22; and 801 CMR 21.01(2) (b)
|_|
Grants
MGL c. 7A, § 7; St. 1986 c. 206, § 17; 815 CMR 2.00

4. Acquisition Method:

Check All Applicable (“X”):
Category
☒
Fee-For-Service
|_|
Outright Purchase
|_|
Rental (not to exceed 6 months)
|_|
Term Lease
|_|
License
|_|
Other:

5. Whether Single or Multiple Contractors are Required for Contract:

Check One (“X”):

☒
Single Contractor
|_|
Multiple Contractors

a. Estimated Number of Awards The target maximum number of Contractors is 1; the Purchasing Department may award more or fewer contracts, if it is in the best interests of the Commonwealth to do so.

b. Adding Contractors after initial Contract Award If, over the life of the contract, the Purchasing Department determines that additional Contractors may be added, these may be drawn from qualified companies that responded to this Solicitation and not awarded Contracts. If necessary to meet the requirements of the Commonwealth, the Solicitation may be reopened to obtain additional Bids.

6. Entities Eligible to Use the Resulting Contract

Check One (“X”):
Eligible Entities
|_|
Limited User Contract – Restricted to Use by Defined Entities Only. Any Contract(s) resulting from this Bid will be open for use by the issuing Purchasing Department and the following other entities:

☒ Limited User Contract – Restricted to Use by Issuing Entity Only.

7. Expected Duration of Contract (Initial Duration and any Options to Renew):

Contract Duration
Number of Options
Number of Years/Months

Initial Duration

6 months

Renewal Options
2
1 year

Total Maximum Contract Duration

30 months maximum

8. Anticipated Expenditures, Funding, or Compensation:

Estimated Value of Procurement: $50,000 There could be additional phases of this RFR with a maximum amount totaling $150,000.

There is no guaranteed minimum and EOED makes no guarantee that any services will be requested from any Bidder as a result of this RFR. EOED reserves the right to negotiate final compensation, scopes of work, deliverables, and payment schedules with qualified bidders. The amounts indicated are only estimates. Contract amounts during the period of any contract are subject to a selected bidder's response, and may increase or decrease based upon contract negotiation, performance selected, appropriation, or availability of funds.

The compensation structure will be according to the project as described in response to this bid and agreed upon in the Statement of Work and contractual scope of services. Awarded vendors are required to provide specific and transparent prices in all responses to bid quotation requests.

Costs must be determined through project-based compensation. The vendor response must include an up-to ceiling rate for each job classification under the contract (see classifications in the table above). The vendor response must also state if the duties of any of the job classifications will be performed by subcontractors. Vendors are expected to be competitive with the project and provide a detailed transparent budget related to the scope of the services to complete.

9. Small Business Purchasing Program Program Background The Massachusetts Small Business Purchasing Program (SBPP) was established pursuant to Executive Order 599to increase state contracting opportunities with small businesses having their principal place of business within the Commonwealth of Massachusetts. Pursuant to the SBPP, it is the intention of the issuing department to award this Small Procurement to one or more SBPP participating business(es) as described below.

SBPP Award Preference While all businesses, no matter the size or principal place of business, may submit responses to this solicitation, should an SBPP participant respond and meet the best value criteria as described in this solicitation, the SBPP participant shall be awarded the contract. The Strategic Sourcing Services Team (SSST) will not evaluate submissions from non-SBPP participants unless no SBPP Bidder meets the SSST’s best value evaluation criteria.

SBPP Participation Eligibility To be eligible to participate in this procurement as an SBPP participant, an entity must meet the following criteria, and be marked as an SBPP-registered business in COMMBUYS:

1. Have its principal place of business in the Commonwealth of Massachusetts;

2. Been in business for at least one year;

3. Employ a combined total of 50 or fewer full-time equivalent employees in all locations, or employees work less than a combined total of 26,000 hours per quarter; and

4. Have gross revenues, as reported on appropriate tax forms, of $15 million or less, based on a three-year average.

Non-profit firms also must be registered as a non-profit or charitable organization with the MA Attorney General’s Office and be up to date with all filings required by that office and be tax exempt under Section 501(c) of the Internal Revenue Code.

SBPP Compliance Requirements It is the responsibility of the Bidder to ensure that their SBPP status is current at the time of submitting a response and throughout the life of any resulting contract. Misrepresentation of SBPP status will result in disqualification from consideration, and may result in debarment, contract termination, and other actions. To learn more about the SBPP, including how to apply, visit the SBPP Webpage.

Program Resources and Assistance Bidders and Contractors seeking assistance regarding SBPP may visit the SBPP webpage, http://www.mass.gov/sbpp, or contact the SBPP Help Desk at sbpp@mass.gov.

10. Environmentally Preferable Products Products and services purchased by state agencies must be in compliance with Executive Order 515, issued October 27, 2009. Under this Executive Order, Executive Departments are required to reduce their impact on the environment and enhance public health by procuring environmentally preferable products and services (EPPs) whenever such products and services perform to satisfactory standards and represent best value, consistent with 801 CMR 21.00. In line with this directive, all Contracts, whether departmental or statewide, must comply with the specifications and guidelines established by OSD and the EPP Program. EPPs are products and services that help to conserve natural resources, reduce waste, protect public health and the environment, and promote the use of clean technologies, recycled materials, and less toxic products. Bid responses must identify how a contractor meets these goals.

11. Contract Performance and Business Specifications:

This RFR seeks the services of a state-approved consultant listed on PFR76 to develop a strategy to enhance the collaboration and efficiencies where the three entities (Executive Office of Economic Development (EOED), MA Downtown Initiative Program (MDI), MA Cultural Council’s (MCC), Cultural Districts Initiative (CDI) and MassDevelopment’s Transformative Development Initiative (TDI) ) can work collaboratively to benefit downtowns/town centers of the Commonwealth.

1. Additional Services - Performance Monitoring & Account Management The successful vendor shall provide account management with in-depth attention to organizing, planning, supervising, and reviewing the project and budget in progress at any time if requested by EOED and subject to EOED oversight and final approval. The vendor shall commit to a level of service (number and experience of employees and corresponding number of full-time equivalents) as determined in the response to this RFR and shall maintain that level of service throughout the term of the contract. Additionally:

· Vendor will meet all deliverables in work plan.

· Staff with an appropriate range of skills will be available for the project.

· The successful vendor is responsible for the satisfactory performance and adequate oversight of any subcontractors. Any provisions contained in any subcontract agreement do not bind EOED. Subcontracting should appear seamless to EOED and back-up documents shall be included with regular invoicing.

12. Evaluation Criteria The responses to this RFR will be evaluated based on the criteria listed below. The Strategic Sourcing Team (SST) may remove from further consideration non-responsive bids and bids that do not include all required items listed in Section 7 (Bidder Responses). Prior to such an exclusion, the Purchasing Entity may request one or more clarification(s) from Bidders. A Bidder’s response may be excluded for failure to meet the Purchasing Entity’s budgetary thresholds.

Should this RFR result in a contract with an annual spend amount of less than $250,000, bids from certified small businesses are highly desired, in accordance with ReOrg Plan S.2937 “An Act to Elevate the Supplier Diversity Office to Ensure Equal Opportunity in State Contracting,” the Agency will follow guidance provided by the Supplier Diversity Office in evaluating Bidder responses.

Any remaining responses will be evaluated based upon:

· Strength of narrative related to addressing scope of service = 25 points

· Submission of similar work product or narrative related to working with state agencies in a collaborative strategic plan = 20 points

· Demonstrates a base knowledge of EOED/ MDI, MCC/CDI, and MassDevelopment/TDI = 20 points

· Staff Qualifications related to working on the scope of work = 5 points

· Company information = 5 points

· general overview

· years in business

· number of full- and part-time employees and consultants/contract employees by functional area

· Contact person for this RFR

· Supplier Diversity Plan = 25 points The only change I would make is the scoring:

Any remaining responses will be evaluated based upon:

· Strength of narrative related to addressing scope of service = 20points

· Submission of similar work product or narrative related to working with state agencies in a collaborative strategic plan = 15 points

· Demonstrates a base knowledge of EOED/ MDI, MCC/CDI, and MassDevelopment/TDI = 25 points

· Staff Qualifications related to working on the scope of work = 10 points

· Company information = 5 points

· general overview

· years in business

· number of full- and part-time employees and consultants/contract employees by functional area

· Contact person for this RFR

· Supplier Diversity Plan = 25 points

EOED reserves the right to consider any previous experience the Bidder has had with any State agency, including, but not limited to, performance problems and compliance with applicable laws and contract provisions. Preference will be given to vendors with a physical office located in Massachusetts, minority- and women-owned businesses, and labor surplus area firms.

13. Instructions for Submission of Responses:

Only electronic quotes submitted via COMMBUYS will be accepted in response to this RFR. Responses must be sent via the “Create Quote” functionality in COMMBUYS. For instructions concerning how to submit a Quote, please see Appendix A.

Any submission that fails to meet the submission requirements of the RFR will be found non-responsive without further evaluation unless the evaluation team, at its discretion, determines that the non-compliance is insubstantial and may be corrected. In these cases, the evaluation team may allow the vendor to make minor corrections to the submission.

14. Bidder Responses:

All Bidder responses must be submitted via COMMBUYS and must include the components described herein.

By submitting their response, the Bidder agrees to the terms of the RFR. In addition, by submitting their response, the Bidder affirms that there is no pending litigation involving the Bidder or the services provided in the response that may impair or interfere with EOED’s right to use the services.

All materials submitted to EOED during this RFR process become the property of EOED upon their receipt and will not be returned. Except as provided in the Massachusetts Public Records Law, all materials submitted to EOED may be subject to release as public records. In no event shall EOED, or any of their agents, representatives, consultants, directors, officers, or employees, be liable to a Bidder for the disclosure of all or a portion of a response or related information submitted during this RFR.

Responses must at a minimum, use the required bidders’ response form, which is saved

15. Estimated Procurement Calendar:

Procurement Activity
Date
Time
Bid Release Date
December 19, 2024
Deadline for Submission of Questions through COMMBUYS “Bid Q&A”
January 3, 2024
5:30pm EST
Official Answers for Bid Q&A published (Estimated)
January 10, 2024
5:30pm EST
Deadline for Quotes/Bid Responses (“Bid Opening Date/Time” in COMMBUYS)
January 17, 2025
5:30pm EST
Notification of Apparent Successful Bidder(s) (Estimated)
January 24, 2025
Estimated Contract Start Date
February 3, 2025

DEADLINE FOR RESPONSES:

Deadline Date: January 24, 2025 Deadline Time: 5:30 p.m. EST Bidders are required to monitor COMMBUYS for changes to the procurement calendar for this Bid.

16. Online Questions (Bid Q&A):

Written Questions must be entered using the “Bid Q&A” tab for the Bid in COMMBUYS no later than the “Online Questions Due” date and time indicated in the Estimated Procurement Calendar (above). The issuing department reserves the right to not respond to questions submitted after this date. It is the Bidder’s responsibility to verify receipt of questions.

It is the responsibility of the prospective Bidder and awarded Contractor to maintain an active registration in COMMBUYS and to keep current the email address of the Bidder’s contact person and prospective contract manager, if awarded a contract, and to monitor that email inbox for communications from the Purchasing Department, including requests for clarification. The Purchasing Department and the Commonwealth assume no responsibility if a prospective Bidder’s/awarded Contractor’s designated email address is not current, or if technical problems, including those with the prospective Bidder’s/awarded Contractor’s computer, network, or internet service provider (ISP) cause email communications sent to/from the prospective Bidder/Awarded contractor and the Purchasing Department to be lost or rejected by any means including email or spam filtering.

17. Required Bidder Qualifications:

Expressed experience in one or more of the following areas may be for any period in time but must also include related work within the past one (1) year:

· Project coordination

· Quality improvement activities

· Dashboard development

· Database maintenance, enhancement and stability

18. Required Forms:

Responses to this RFR must contain the following documents

Check if applicable (“X”)
Form/Document
Notes/Instructions (If any)
|_|
Commonwealth Terms and Conditions/Commonwealth IT Terms and Conditions
|_|
Request for Taxpayer Identification Number & Certification (Massachusetts Substitute W-9 Form)
|_|
Standard Contract Form and Instructions
|X|
Contractor Authorized Signatory Listing
|_|
Authorization for Electronic Funds Transfer
Electronic Submission
|_|
Additional Environmentally Preferable Products/Practices
Electronic Submission
X|X|
Supplier Diversity Plan Form (SDP Plan Commitment)
Electronic Submission
X|X|
Prompt Payment Discount Form
Electronic Submission
|X|
Business Reference Form
Electronic Submission

The above attachments are available as part of the Bid record on COMMBUYS (WWW.COMMBUYS.COM).

19. Additional Requirements:

a. Contract Negotiations and Amendments:

The Purchasing Entity may negotiate changes to the original performance measures, quantities, Term length, and requirements identified in this RFR at any time, provided that such changes are consistent with the scope of this RFR. The Purchasing Entity may negotiate and execute contract amendments with the awarded Bidder(s) which the Purchasing Entity reasonably determines are within the scope of this RFR and necessary to result in best value to the Commonwealth.

b. Promotional Materials:

Bidder must not reference the Purchasing Entity or the Commonwealth in any promotional or marketing materials, including but not limited to use of the Purchasing Entity’s or the Commonwealth’s name or logo, without first obtaining the Purchasing Entity’s prior written approval for such use. Bidder must not use the Commonwealth’s seal in any promotional or marketing materials.

Bidders are discouraged from including extraneous promotional or marketing materials in their responses and excessive promotional or marketing materials may detract from the Bidders’ overall score.

c. Pending Litigation:

Bidder must affirm that there is no pending litigation involving the Bidder, Provider, or the services provided in the response that may impair or interfere with the Purchasing Entity’s right to use the services. Bidder must warrant that there are no actual or threatened actions arising from or alleged under any intellectual property rights of any third party.

d. Oral Presentations and Demonstrations:

In its discretion, the Purchasing Entity may invite one or more Bidders whose responses have been judged competitive and responsive in the course of the evaluation to participate in a facilitated oral presentation, including a demonstration of the proposed services. The Purchasing Entity may use these demonstrations and oral presentations to clarify aspects of the Bidder’s response or to inquire as to the Bidder’s approach, recommendations, and experience. The Purchasing Entity may adjust its scoring of a prospective Bidder based on the Bidder’s performance during production demonstration and/or oral presentation.

The Purchasing Entity reserves the right to apply restrictions to the structure and content of Bidder’s product demonstrations and oral presentations. Demonstrations and oral presentations shall not be open to the public nor to any competitors. The schedule of the demonstrations and oral presentations will be arranged directly with the Bidders selected by the Purchasing Entity. Failure of a Bidder to agree to a date and time may result in rejection of the Bidder’s response.

e. Review Rights:

Responses to this RFR may be reviewed and evaluated by any person(s) at the discretion of the Purchasing Entity, including non-allied and independent consultants retained by the Purchasing Entity for the sole purpose of evaluating and analyzing responses.

f. Permitted Copies:

If applicable, Bidders must authorize the Purchasing Entity to make, and retain reasonable number of machine-readable copies of all licensed, core software components included in the deliverables for testing, backup, or archival purposes (the “Permitted Copies”). Such authorization shall be provided to the Purchasing Entity at no additional cost.

g. Warranties:

The Bidder must agree to provide the following warranties. Additional warranties may be agreed to in the contract resulting from this RFR.

I. Bidder must provide all warranties.

II. Bidder and its subcontractors will be sufficiently staffed and equipped to fulfill Bidder’s obligations under any SOW or engagement resulting from this RFR. Bidder warrants that it shall be responsible for the actions and omissions of all subcontractors and shall ensure that all subcontractors comply with the terms of an agreement resulting from this RFR.

III. Bidder’s services will be performed: (i) by appropriately qualified and trained personnel; (ii) with due care and diligence and to a high standard of quality as is customary in the industry; (iii) in compliance with the Milestone Schedule and the terms and conditions of this RFR and any contract hereunder; and (iv) in accordance with all applicable professional standards for the field of expertise.

IV. The Deliverables will substantially conform with the Deliverable descriptions set forth in any SOW or engagement resulting from this RFR.

V. Bidder will obtain all rights, grants, assignments, conveyances, licenses, permissions, and authorizations necessary or incidental to any materials owned by third parties supplied or specified by the Bidder for incorporation in the Deliverables to be developed.

20. Elements Of Proposal:

Vendors wishing to respond to this RFR must submit the following elements as part of the initial proposal. Please use the required “Bidders Response Form” which is included within this RFR. EOED reserves the right to request additional information.

· Company Information:

· General overview

· Years in business

· Number of full- and part-time employees and consultants/contract employees by functional area

· List of current travel-related clients, indicating each client’s tenure

· Contact person for this RFR

· Proposed team:

· Names, credentials, and length of employment.

· Clearly identify the person who will have primary responsibility.

· Pricing proposal:

· Please provide pricing details in the RFR response form and via an official quote from the bidder.

· Subcontractors:

· Description of any services that will be subcontracted and details of proposed subcontractor(s), if any.

ATTACHMENT A – COMMBUYS Instructions Interested Bidders must submit their response using COMMBUYS.

Useful links:

1. Job aid on how to submit a quote: https://www.mass.gov/doc/how-to-create-a-quote-in-commbuys/download

2. Webcast: How to Locate and Respond to a Bid in CommBuys, which will familiarize bidders with CommBuys terminology, basic navigation, and provide guidance for locating bid opportunities in CommBuys and submitting an online quote.

3. Bidders MUST have their complete bid fully loaded and submitted prior to the time and date listed in the calendar. COMMBUYS will not allow for bids to be submitted after the posted time.

Bidder may contact the OSD Help Desk at osdhelpdesk@mass.gov or call during normal business hours (8AM – 5PM, Monday – Friday) at 1-888-627-8283 or 617-720-3197.

Written questions via the Bid Q&A on COMMBUYS The “Bid Q&A” provides the opportunity for Bidders to ask written questions and receive written answers from the SST regarding this Bid. All Bidders’ questions must be submitted through the Bid Q&A tab in COMMBUYS (see below for instructions). Questions may be asked prior to the Deadline for Submission of Questions stated in the Procurement Calendar. The Purchasing Entity reserves the right not to respond to questions submitted after this date. It is the Bidder’s responsibility to verify receipt of questions.

Please note that questions submitted to the SST using another medium (including those sent by mail, fax, email, or voicemail, etc.) will not be answered. To reduce the number of redundant or duplicate questions, Bidders are asked to review all questions previously submitted to determine whether the Bidder’s question has been posted.

Bidders are responsible for entering content suitable for public viewing, since all the questions are accessible to the public. Bidders must not include information that could be considered personal, security sensitive, inflammatory, incorrect, collusory, or otherwise objectionable, including information about the Bidder’s company or other companies. The SST reserves the right to edit or delete any submitted questions that raise these issues or that are not in the best interest of the Commonwealth or this Bid.

All answers are final when posted. Subsequent revisions to previously provided answers will be dated.

It is the responsibility of the prospective Bidder and awarded Bidder to maintain an active registration in COMMBUYS and to keep current the email address of the Bidder’s contact person and prospective contract manager, if awarded a contract, and to monitor that email inbox for communications from the Purchasing Entity, including requests for clarification. The Purchasing Entity and the Commonwealth assume no responsibility if a prospective Bidder’s/awarded Bidder’s designated email address is not current or if technical problems, including those with the prospective Bidder’s/awarded Bidder’s computer, network, or internet service provider (ISP), cause email communications sent to/from the prospective Bidder/Awarded Bidder and the Purchasing Entity to be lost or rejected by any means, including email or spam filtering.

Locating Bid Q&A Log into COMMBUYS, locate the Bid, acknowledge receipt of the Bid, and scroll down to the bottom of the Bid Header page. The “Bid Q&A” button allows Bidders access to the Bid Q&A page.

ATTACHMENT B: SBPP and SDP Plan Small Business Purchasing Program (“SBPP”) Instructions Bids of less than $250,000 are subject to the Small Business Purchasing Program.

Program Background The Massachusetts Small Business Purchasing Program (SBPP) was established pursuant to Executive Order 599 to increase state contracting opportunities with small businesses having their principal place of business within the Commonwealth of Massachusetts. Pursuant to the SBPP, it is the intention of the Purchasing Entity to award this Small Procurement to one or more SBPP participating business(es) as described below.

SBPP Award Preference While all businesses, no matter the size or principal place of business, may submit responses to this solicitation, should an SBPP participant respond and meet the best value criteria as described in this solicitation, the SBPP participant shall be awarded the contract. The Strategic Sourcing Team (SST) will not evaluate submissions from non-SBPP participants unless no SBPP Bidder meets the SST’s best value evaluation criteria.

SBPP Participation Eligibility To be eligible to participate in this procurement as an SBPP participant, an entity must meet the following criteria, and be marked as an SBPP-registered business in COMMBUYS:

1. Have its principal place of business in the Commonwealth of Massachusetts;

2. Been in business for at least one year;

3. Employ a combined total of 50 or fewer full-time equivalent employees in all locations, or employees work less than a combined total of 26,000 hours per quarter; and

4. Have gross revenues, as reported on appropriate tax forms, of $15 million or less, based on a three-year average.

Non-profit firms also must be registered as a non-profit or charitable organization with the MA Attorney General’s Office and be up to date with all filings required by that office and be tax exempt under Section 501(c) of the Internal Revenue Code.

SBPP Compliance Requirements It is the responsibility of the Bidder to ensure that their SBPP status is current at the time of submitting a response and throughout the life of any resulting contract. Misrepresentation of SBPP status will result in disqualification from consideration, and may result in debarment, contract termination, and other actions. To learn more about the SBPP, including how to apply, visit the SBPP Webpage.

Program Resources and Assistance Bidders and Contractors seeking assistance regarding SBPP may visit the SBPP webpage, http://www.mass.gov/sbpp, or contact the SBPP Help Desk at sbpp@mass.gov.

Supplier Diversity Plan (“SDP”) Plan Instructions Required for bids over $250,000.

Program Background Pursuant to Executive Order 599, the Commonwealth’s Supplier Diversity Program (SDP) promotes business-to-business relationships between awarded Contractors and diverse businesses and non-profit organizations (“SDP Partners”) certified or recognized (see below for more information) by the Supplier Diversity Office (SDO).

Financial Commitment Requirements All Bidders responding to this solicitation are required to make a significant financial commitment (“SDP Commitment”) to partnering with one or more SDO-certified or recognized diverse business enterprise(s) or non-profit organization(s). This SDP Commitment must be expressed as a percentage of contract sales resulting from this solicitation that would be spent with the SDP Partner(s).

After contract award (if any), the Total SDP Commitment shall become a contractual requirement to be met annually on a Massachusetts fiscal year basis (July 1 – June 30) for the duration of the contract. The minimum acceptable Total SDP Commitment in response to this solicitation shall be 1%. Bidders shall be awarded additional evaluation points for higher SDP Commitments.

No contract shall be awarded to a Bidder without an SDP Commitment that meets the requirements stated herein. This requirement extends to all Bidders regardless of their own supplier diversity certification.

Eligible SDP Partner Certification Categories SDP Partners must be business enterprises and/or non-profit organizations certified or recognized by the SDO in one or more of the following certification categories:

· Minority-Owned Business Enterprise (MBE)

· Minority Non-Profit Organization (M/NPO)

· Women-Owned Business Enterprise (WBE)

· Women Non-Profit Organization (W/NPO)

· Veteran-Owned Business Enterprise (VBE)

· Service-Disabled Veteran-Owned Business Enterprise (SDVOBE)

· Disability-Owned Business Enterprise (DOBE)

· Lesbian, Gay, Bisexual, and Transgender Business Enterprise (LBGTBE)

Eligible Types of Business-to-Business Relationships Bidders and Contractors may engage SDP Partners as follows:

· Subcontracting, defined as a partnership in which the SDP partner is involved in the provision of products and/or services to the Commonwealth.

· Ancillary Products and Services, defined as a business relationship in which the SDP partner provides products or services that are not directly related to the Contractor’s contract with the Commonwealth but may be related to the Contractor’s own operational needs.

Other types of business-to-business relationships are not acceptable under this contract. All provisions of this RFR applicable to subcontracting shall apply equally to the engagement of SDP Partners as subcontractors.

Program Flexibility The SDP encompasses the following provisions to support Bidders in establishing and maintaining sustainable business-to-business relationships meeting their needs:

· SDP Partners are not required to be subcontractors.

· SDP Partners are not required to be Massachusetts-based businesses.

· SDP Partners may be changed or added during the term of the contract, provided the Contractor continues to meet its SDP Commitment.

SDP Plan Form Requirements All Bidders must complete the SDP Plan Form included in this solicitation and attach it to their bid response. In addition to proposing an SDP Commitment, each Bidder must propose one or more SDP Partner(s) to utilize to meet its SDP Commitment. Certified diverse Bidders may not list their own companies, or their subsidiaries or affiliates, as SDP Partners and may not meet their SDP Commitment by spending funds internally or with their own subsidiaries or affiliates.

Bidders may propose SDP Partners that are:

· Certified or recognized by the SDO: Such partners appear in the SDO Directory of Certified Businesses or in the U.S. Dept of Veterans Affairs VetBiz Vendor Information Pages directory. After contract award (if any), spending with such partners will contribute to meeting the Contractor’s SDP Commitment.

· Not yet certified or recognized by the SDO: Such partners must be certified in eligible categories by a third-party certification body, such as another city or state supplier diversity certification office, the National Minority Supplier Development Council, the Women Business Enterprise National Council, Disability: IN, or the National LGBT Chamber of Commerce (NGLCC), but are not listed in the above-mentioned directories. Self-certification is not acceptable. While Bidders may list such proposed SDP Partners on their SDP Plans, spending with such partners will not contribute to meeting the Contractor’s SDP Commitment unless they apply for and are granted SDO supplier diversity certification or recognition. If proposed SDP Partners do not receive SDO supplier diversity certification or recognition, the Contractor must find alternative SDP Partners to meet the SDP Commitment.

It is the responsibility of the Contractor to ensure that their proposed SDP Partners obtain such certification or recognition by the SDO after contract award (if any). The Purchasing Entity and the SDO will not conduct outreach to proposed SDP Partners to ensure their certification. Furthermore, no guarantee may be made that a proposed SDP Partner will be certified, or regarding the time it may take to process a proposed SDP Partner certification. Contractors may direct partners to the SDO’s homepage, www.mass.gov/sdo and the Certification Self-Assessment Tool for guidance on applying for certification.

It is desirable for Bidders to provide an SDP Focus Statement that describes the Bidder’s overall approach to increasing the participation of diverse businesses in the provision of products and services under this proposal/contract (subcontracting) and in the Bidder’s general business operations (ancillary products and services). Such a description may include but not be limited to:

· A clearly stated purpose or goal.

· Specific types of diverse and small businesses targeted.

· Which departments/units within the business are responsible for implementing supplier diversity.

· Types of opportunities for which diverse and small businesses are considered.

· Specific measures/methods of engagement of diverse and small businesses.

· An existing internal supplier diversity policy.

· Public availability of the Bidder’s supplier diversity policy.

It also is desirable for Bidders to use the SDP Plan Form to describe additional creative initiatives (if any) related to engaging, buying from, and/or collaborating with diverse businesses. Such initiatives may include but not be limited to:

· Serving as a mentor in a mentor-protégé relationship.

· Technical and financial assistance provided to diverse businesses.

· Participation in joint ventures between nondiverse and diverse businesses.

· Voluntary assistance programs by which nondiverse business employees are loaned to diverse businesses or by which diverse business employees are taken into viable business ventures to acquire training and experience in managing business affairs.

Evaluation of SDP Forms To encourage Bidders to develop substantial supplier diversity initiatives and commitments as measures valuable to the Commonwealth, at least 25% of the total available evaluation points for this bid solicitation shall be allocated to the evaluation of the SDP Plan submissions. Because the purpose of the SDP is to promote business-to-business partnerships, the Bidders’ workforce diversity initiatives will not be considered in the evaluation.

SDP Spending Reports and Compliance After contract award, Contractors shall be required to provide reports demonstrating compliance with the agreed-upon SDP Commitment as directed by the department, which in no case shall be less than annually.

Spending with SDP Partners that appear in the SDO Directory of Certified Businesses or in the U.S. Dept of Veterans Affairs VetBiz Vendor Information Pages directory shall be counted toward a Contractor’s compliance with their SDP Commitment. Spending with SDP Partners that do not appear in the directories above shall not be counted toward meeting a Contractor’s SDP Commitment.

It is the responsibility of the Contractor to ensure they meet their SDP Commitment. The SDO and the issuing department assume no responsibility for any Contractor’s failure to meet its SDP Commitment.

SDP Spending Verification The SDO and the contracting department reserve the right to contact SDP Partners at any time to request that they attest to the amounts reported to have been paid to them by the Contractor.

Program Resources and Assistance Contractors seeking assistance in the development of their SDP Plans or identification of potential SDP Partners may visit the SDP webpage, www.mass.gov/sdp, or contact the SDP Help Desk at sdp@mass.gov.

ATTACHMENT C – RFR RESPONSE FORM

Bidders should avoid including components in their responses which are not expressly requested in the RFR. If multiple options are available and responsive to the RFR, Bidders must clearly identify the differences in cost and functionality of each option.

I. Statement of Interest and Contact Information Company or Organization Name:

_______________________________________________ (“Bidder”) Bidder Address:

Bidder Contact(s):

Name:_________________________________________
Email:_________________________________________
Phone:_________________________________________
Name:_________________________________________
Email:_________________________________________
Phone:_________________________________________

By submitting this RFR Response, the Bidder hereby agrees and acknowledges that any agreement resulting from the RFR will be subject to the documents incorporated therein, as provided in Section IV (Order of Precedence) of the RFR. Subject to Section II (F) in this RFR Response Form, the Bidder agrees to all terms of the RFR, including all documents incorporated into the agreement.

II. References _X__ If marked, Bidder must describe three references to the Purchasing Entity illustrating examples in which Bidder has provided similar hardware, software, maintenance, and services to organizations of comparable size to the Purchasing Entity within the last five to ten years, if applicable. Bidders must provide the name and contact information for an individual employed by the customer. Bidders are encouraged to provide references of government organizations within the Commonwealth. Bidder agrees that the Purchasing Entity or its agents may contact any individual(s) named as references hereunder. References must be submitted in the format specified on the OSD business reference form, which is available at https://www.mass.gov/files/documents/2016/08/wd/business-reference-form_0.doc?_ga=2.37941354.891907013.1563542725-372871650.1562964984.

IV. Business and Technical Response A. Description of the specific products/service (Deliverables, Tasks) offered: ____________________________________________________________________________________________________________________________________________________________________________ B. Description of warranty, maintenance, and support applicable to the products and services listed. Note that warranty, maintenance, and support must be consistent with requirements. ____________________________________________________________________________________________________________________________________________________________________________ C. Provide an estimate timeframe for commencement, milestones, due dates, and completion of services once a Purchase Order is issued. (Please attach as Excel spreadsheet, if applicable) ____________________________________________________________________________________________________________________________________________________________________________ D. If Bidder is providing services, provide a list of resource assumptions, if any, on which it is basing its bid. __________________________________________________________________________________________________________________________________________________________________________

V. Pricing:

A. Attach a valid quote that may be used to issue a purchase order. The quote must include address and contact information for the person to whom the quote may be sent.

B. Bidder shall provide all questions related to costs to Purchasing Entity via COMMBUYS Q&A prior to submitting a Response.

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