Enterprise Skills Assessment Platform - Sources Sought.docx
DOCX document 35 KB Posted
- Solicitation number
- H92421-26-A032001
- Issued by
-
United States Special Operations Command
About this file
This is a Performance Work Statement (PWS) for a commercially available Software-as-a-Service (SaaS) skills assessment platform required by the United States Army Special Operations Command (USASOC). The Government seeks to systematically assess, measure, and guide the upskilling of its technical workforce to enhance mission readiness by identifying and closing skill gaps in critical domains including Artificial Intelligence, Data Engineering, Cybersecurity, and Software Development. The contract will support up to 500 users and includes platform provisioning, user onboarding, role-based skills assessment, data analytics, and ongoing technical support. The period of performance is one base year from July 15, 2026 through July 14, 2027.
The Contractor must deliver five primary objectives: (1) Platform Availability at 99.9% uptime monthly with automated monitoring; (2) User Account Provisioning completing 100% of valid requests within 48 business hours; (3) Skill Circuit Calibration for six initial roles (AI/Machine Learning Engineer, Data Engineer, Cybersecurity Analyst, Software Engineer, Cloud Architect, and Data Analyst) approved within 30 days of award; (4) Technical Support resolving 95% of critical tickets within 24 hours and 90% of other tickets within 72 hours; and (5) Performance Reporting delivering quarterly skills gap analysis and final usage summaries by the fifth business day of each quarter. Key deliverables include initial tenant access and admin accounts within five business days, user onboarding guides within ten business days, a Skill Circuit Calibration Plan within 15 business days, quarterly reports every 90 days, and a final performance summary 30 days prior to contract expiration. The platform must comply with Section 508 accessibility requirements and maintain security protocols prohibiting unauthorized personally identifiable information storage or processing.
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| File | Type | Posted |
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| Market Research Questionnaire.pdf |
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Performance Work Statement (PWS): Enterprise Skills Assessment Platform:
1. Introduction and Background.
a. Mission Objective: The United States Army Special Operations Command (USASOC), hereafter referred to as "the Government," requires a commercially available Software-as-a-Service (SaaS) solution to systematically assess, measure, and guide the upskilling of its technical workforce. The primary objective is to enhance mission readiness by identifying and closing skill gaps in critical domains such as Artificial Intelligence (AI), Data Engineering, Cybersecurity, and Software Development. This PWS defines the performance outcomes required to achieve this objective.
b. Scope: The Contractor shall provide the platform, including all necessary licenses, technical support, and reporting to meet the performance standards outlined herein. The scope includes platform provisioning, user onboarding, role-based skills assessment, data analytics, and ongoing technical support for 500 users.
c. Period of Performance (PoP): The PoP shall be for one Base Year of 12 months.
(1) Base Period: 15 July 2026 to 14 July 2027
2. Definitions and Acronyms. A complete list of definitions and acronyms will be included in Appendix 1.
a. AQL: Acceptable Quality Level
b. COR: Contracting Officer's Representative
c. DoW: Department of War
d. PII: Personally Identifiable Information
e. PRS: Performance Requirements Summary
f. PWS: Performance Work Statement
g. QASP: Quality Assurance Surveillance Plan
h. Skill Circuit: A tailored assessment path for a specific job role or technical domain within the platform.
3. Government Furnished Property, Material, Equipment and Services
a. Government Furnished Services: The Government will provide access to necessary points of contact (POCs) for technical coordination and subject matter experts (SMEs) for the Skill Circuit customization task.
b. Government Furnished Equipment: No Government Furnished Equipment (GFE) will be provided.
4. Contractor Requirements. Tasks and Performance Objectives:
a. Work Breakdown Structure (WBS) and Performance Requirements Summary (PRS). The Contractor is responsible for delivering the outcomes defined in the table below. The Government will measure performance against these standards in accordance with the Quality Assurance Surveillance Plan (QASP).
| Performance Objective |
| Performance Standard |
| Acceptable Quality Level (AQL) |
| Method of Surveillance |
| Platform Availability |
| Ensure the SaaS platform is operational and accessible to all licensed users globally. |
| 99.9% uptime per month (excluding pre-scheduled maintenance). |
| Automated system monitoring logs; Periodic Government spot checks. |
| User Account Provisioning |
| Provision new user accounts and licenses upon Government request. |
| 100% of valid user account requests provisioned within 48 business hours. |
| Review of user provisioning reports; User feedback. |
| Skill Circuit Calibration |
| Calibrate standard Skill Circuits to align with DoW job roles and operational needs. |
| Initial calibration for all specified roles delivered and approved by the Government within 30 days of contract award. |
| Government SME review and formal acceptance. |
| Technical Support |
| Provide effective and timely resolution for all user-submitted technical support tickets. |
| 95% of critical tickets resolved within 24 business hours; 90% of all other tickets resolved within 72 business hours. |
| Review of Contractor-provided helpdesk metric reports. |
| Performance Reporting |
| Deliver accurate and timely reports on platform usage, user progress, and aggregated skill analytics. |
| 100% of required reports delivered on time by the 5th business day of each new quarter. |
| COR review and acceptance of deliverables. |
b. Specific Tasks
(1) Task 1: Platform Provisioning and Onboarding. The Contractor shall initialize the Government's enterprise tenant, configure it with 500 licenses, and provide administrative accounts to designated Government POCs. The Contractor shall also deliver user onboarding guides and training materials.
(2) Task 2: Skill Circuit Customization. The Contractor shall collaborate with Government SMEs to review and calibrate the following initial Skill Circuits to meet mission requirements:
(a) Artificial Intelligence (AI) / Machine Learning (ML) Engineer
(b) Data Engineer (Python, SQL, MSL, R)
(c) Cybersecurity Analyst
(d) Software Engineer (Python/C++)
(e) Cloud Architect
(f) Data Analyst (Python, SQL, MSL, R)
(3) Task 3: Reporting and Analytics. The Contractor shall provide the COR with a Quarterly Skills Gap Analysis Report and a Final Performance and Usage Summary as specified in the Deliverables section.
5. Deliverables.
a. D001 – Initial tenant access and admin accounts, within five business days of award.
b. D002 – User onboarding guide and training materials, within 10 business days of award.
c. D003 – Skill Circuit Calibration Plan (for approval), within 15 business days of award.
d. D004 – Quarterly Skills Gap Analysis Report, every 90 days after PoP start.
e. D005 – Final performance and usage summary, 30 days prior to PoP expiration.
6. Security and Compliance. The platform shall adhere to all relevant security protocols. The system must not store or process unauthorized PII. The platform shall maintain compliance with Section 508 of the Rehabilitation Act for accessibility.
File details come from the government source that posted it. Updated .