Enclosure 2 - GPM Labor Hours and PDs.pdf

RFP 80HQTR20R0001

ENCLOSURE 2

GOVERNMENT PRICING MODEL (GPM) – SPECIFIED

NON-MANAGEMENT

DIRECT LABOR CATEGORIES, DIRECT LABOR HOURS

AND POSITION DESCRIPTIONS

NASA RESEARCH AND EDUCATION SUPPORT SERVICES-II

(NRESS-II)

JANUARY 29, 2020

RFP 80HQTR20R0001 Enclosure 2 Government Pricing Model (GPM)-Specified

Non-Management Direct Labor Categories and Direct Labor Hours By Site Location

ONSITE GPM-Specified Non-Management

Direct Labor Categories

Direct Labor Hours

CY*1 CY 2 CY 3 CY 4 CY 5

Computer Programmer/Engineer, Jr. 2,080 2,080 2,080 2,080 2,080

Support Scientist 22,880 22,880 22,880 22,880 22,880

* CY – Contract Year

OFFSITE GPM-Specified Non-Management

Direct Labor Categories

Direct Labor Hours

CY*1 CY 2 CY 3 CY 4 CY 5

Administrative Specialist 12,480 12,480 12,480 12,480 12,480

Business Manager 2,080 2,080 2,080 2,080 2,080

Computer Programmer/Engineer, Sr. 22,880 22,880 22,880 22,880 22,880

Database Administrator, Sr. 2,080 2,080 2,080 2,080 2,080

Financial Analyst, Jr. 2,080 2,080 2,080 2,080 2,080

Financial Analyst, Sr. 4,784 4,784 4,784 4,784 4,784

Help Desk Analyst, Jr. 10,400 10,400 10,400 10,400 10,400

Help Desk Analyst, Sr. 6,240 6,240 6,240 6,240 6,240

Information Technology Manager 2,080 2,080 2,080 2,080 2,080

Information Technology Operations

Supervisor 4,160 4,160 4,160 4,160 4,160

Logistics Analyst, Jr. 16,640 16,640 16,640 16,640 16,640

Logistics Analyst, Sr. 4,160 4,160 4,160 4,160 4,160

Logistics Manager 2,080 2,080 2,080 2,080 2,080

Network Architect 6,240 6,240 6,240 6,240 6,240

Office Manager 2,080 2,080 2,080 2,080 2,080

Program Manager 2,080 2,080 2,080 2,080 2,080

Project Manager 8,320 8,320 8,320 8,320 8,320

Quality Assurance Specialist 2,080 2,080 2,080 2,080 2,080

Solicitation Specialist, Jr. 6,240 6,240 6,240 6,240 6,240

Solicitation Specialist, Sr. 47,840 48,840 47,840 47,840 47,840

Support Scientist 24,960 24,960 24,960 24,960 24,960

Systems/Network Administrator 4,160 4,160 4,160 4,160 4,160

Technical Writer/Editor 6,240 6,240 6,240 6,240 6,240

Non-Management Direct Labor Categories’ Position Descriptions

GPM-Specified Non-Management Direct Labor Position Descriptions

Position Title Duties Minimum

Education

Minimum

Experience Administrative

Specialist

• Provides office administration and secretarial support. • Facilitate orderly office operations and onsite events. • Monitor and order supplies. •

Receives and escort visitors to contractor's facility.

High School

Diploma or G.E.D.

3 years of experience in related office administration work. 1 year of experience with college degree

Business Manager • Manages the contract's strategic, tactical, and daily performance of the contract's labor, capital, and expense spending programs. • Implement, enhance, and maintain tools, controls, and processes to ensure appropriate cost justification and approval for spending. • Manage the processes of budgeting, asset management, financial analysis, audit, procurement, payment and settlement processes in compliance with contemporary financial practices.• Reports on financial performance to internal and government stakeholders. • Identifies and resolves problems within assigned scope of responsibility.

B.A. or B.S.

degree. MBA or

CPA Preferred.

15 years of experience, including 7 years of specialized experience with government contracting, financial reporting, and financial systems.

Computer

Programmer/Engineer, Jr.

Designs and develops software solutions based upon well-defined client requirements. • Must be capable of using third- and fourth-generation or current state-of-the-art information technology equipment and languages or custom tools as required to analyze system requirements and devise program logic for business, management, communication, tactical, and technical problems.

• Develops technical documentation detailing project design parameters. • Supports the development of flowcharts and instructions for programs, develops general run diagrams, and process flowcharts. • Supports Senior Computer

Programmer/Engineer as required.

B.A. or B.S.

degree.

4 years of computer programming experience, including at least

2 years of experience in IT system analysis and programming.

Computer

Programmer/Engineer, Sr.

Modifies existing software, develops special purpose software to ensure efficiency and integrity between systems and applications.

Expertise and experience using third and fourth generation or current state-of-the-art information technology equipment and languages to develop and prepare diagrammatic plans for solutions, to business, management, communications, tactical and strategic problems. Must be able to design detailed programs, flowcharts and diagrams showing the mathematical computations and the sequence of machine operations necessary to copy and process data and print results. Must be able to verify the accuracy and completeness of programs and systems

B.A. or B.S.

degree.

10 years of computer programming experience, including at least

5 years of experience in IT system analysis and programming.

Database

Administrator, Sr.

Supervises and manages the daily activities of configuration and operation of business application systems such as NSPIRES, mail, and listserv services.

Must be capable of managing the development and of significant database projects.

Advises on database file & table configuration best practices.

Must be able to prepare and deliver presentations on DBMS concepts.

Optimizes system operation and resource utilization, and performs system capacity analysis and planning.

Supports application developers via load analysis and balancing, backup and recovery of data.

Designs database tables, procedures, triggers, and queries.

Maintains system and applications back-up capabilities.

Identifies and corrects operational database problems.

Provides assistance to users in accessing and using business systems.

B.A. or B.S.

degree.

10 years of general experience, including 5 years of experience with

DBMS, systems design and analysis, operating system software, and internal and data manipulation language.

Financial Analyst, Jr. Creates vendor IDs for peer reviewers, panelists, and employees.

• Processes purchase requests, performs data entry into financial and payments systems, maintains check registers.

• Maintains vendor files, supports development of monthly and periodic invoices.

• Supports calculation of labor, capital, and related expense budgets.

B.A. or B.S.

degree.

5 years of experience, including 2 years of specialized experience with budgeting and cost control practices.

Financial Analyst, Sr. • Oversees labor and other objects expense accumulation and reporting on contract tasks. •

Prepares contract summary, close-out on completed tasks. • Performs variance analysis and prepares reports in relation to estimated cost of tasks versus actual expenditures. • Administer financial control of contracts and subcontracts in the financial system. • Prepares invoices for submission to the government. • Provides assistance to the business manager in implementing, enhancing and maintaining tools, controls, and processes to ensure appropriate cost justification and approval for information technology spending.

B.A. or B.S.

degree.

Accounting background preferred.

10 years of general experience, including 3 years of experience developing, maintaining, analyzing, and reporting on budgets and costs of programs and activities, or implementing and enhancing financial processes and practices.

Help Desk Analyst, Jr. Provides telephone and in-person support to users in the areas of e-mail, standard Windows desktop applications, and contractually supported information technology applications. • Serves as the initial point of contact for troubleshooting network applications, hardware, software, and

High School

Diploma or G.E.D.

5 years of relevant experience with customer or Help

Desk support.

printer problems. • Logs trouble tickets and provides thorough documentation of customer service requests

Help Desk Analyst, Sr.

Lead advisor and specialist for Help Desk operations. • Evaluates internal and external customer problems and develops customer-sensitive solutions to the most difficult technology-driven or application-specific customer service problems. • Develops and maintains trouble ticket system and oversees entries of junior analysts. • Significant responsibility for reporting on user inquiries.

High School

Diploma or

G.E.D.; B.A. or

B.S. degree preferred

10 years of experience, including 5 years of significant experience with help desks in client/server or other systems environment.

Information

Technology Manager

• Manages strategic, tactical, and daily performance of contract's information technology staff. • Responsible and accountable for development, sustainment, evolution, and operations of contract's information technology program, systems, networks, hardware, software, and security, including system availability and reliability. • Manages risk and operates a risk management program. • Experience may include leading professionals involved in analyzing, designing, integrating, testing, documenting, extending, and implementing systems, particularly as they relate to the requirements of the solicitation and the peer review life cycle. •

Manages projects that involve teams of data processing and other information systems and management professionals who have previously been involved in analyzing, designing, integrating, testing, documenting, converting, extending, and implementing operating and application systems. • Presents system designs for user approval at formal reviews. • Reports on performance of information technology program to contract's internal and government stakeholders. • Identifies and resolves problems within assigned scope of responsibility.

B.A. or B.S degree. Master's degree in MIS or related discipline preferred.

15 years of experience, including at least

8 years of information system management experience.

Demonstrable experience preferred in directing system and application development initiatives and projects.

Information

Technology

Operations Supervisor

• Responsible for the planning, allocation, and daily supervision of the contract's information technology staff and activities. • Responsible for the ongoing delivery of application system support, including configuration management, maintenance, administration, testing, quality assurance, sustainability, and availability of systems and components, including hardware, software, security, and network components. •

Oversees an ongoing software development and test program. • Interprets software test results, recommends and supports solutions for unsatisfactory test results. • Must be able to achieve solutions to identified software problems.

B.A. or B.S.

degree.

Professional certification preferred.

10 years of supervisory experience with systems operations, including at least

5 years of software development and management experience.

Logistics Analyst, Jr. Delivers logistics support and travel services to support small to moderate-size peer review

High School

Diploma or G.E.D.

5 years of meeting and conference meetings and other events. • Supports project managers and senior logistics analysts • Serves as point of contact for event participants and provides on-site support during events •Arranges for transportation and ticketing for travelers. •

Arranges for per diem expense provisioning, honoraria for panelists and reviewers, along with subsequent reimbursements. • Demonstrated high-quality interpersonal skills and a capacity for customer care.

planning experience. 1 year of experience with college degree.

Logistics Analyst, Sr. • Determines requirements and delivers logistics for peer review meetings and other events, including events for large groups of up to people.

• Coordinates site selection for events. •

Arranges for transportation and ticketing for travelers. • Arranges for per diem expense provisioning, honoraria for panelists and reviewers, along with subsequent reimbursements. • Significant experience with unusual or challenging logistics problems. •

Demonstrated experience collaborating with contract managers and other stakeholders to achieve customer satisfaction. • Serves as point of contact for event participants and provides on-site support during events.

High School

Diploma or G.E.D.

10 years of meeting and conference planning and support experience. 5 years of experience with college degree

Logistics Manager • Defines, maintains, and administers a logistics program consisting of policies, procedures, and controls that conform to FTR and other applicable Federal laws, regulations, NASA policies and practices. • Scope of responsibility includes support for customer workshops and meetings in relation to event planning, transportation and ticketing service operations, honoraria provisioning, and traveler reimbursement. • Supervises a team of logistics analysts. • Plans and allocates logistics analyst support requirements for peer review meetings and other events. • Works with contract's project managers to assure that logistics services are allocated economically and efficiently to contractually supported tasks.

B.S./B.A. degree or related experience

15 years of logistics management experience, including 5 years of supervisory experience.

Network Architect Has broad, high-level knowledge of telecommunications, SOA and Cloud Computing network architectures for Government applications. Possesses the capability to direct, design, or develop network architecture plans, implementation or cutover plans, integration plans, or interoperability plans based on different telecommunications and business environments.

Has the ability to use experience and technical judgment to reach conclusions in the face of limited and/or uncertain data. Technical expert who performs advice regarding network architecture planning.

B.S. /B.A. in

Computer Science, Electronics

Engineering, Information

Systems, (or equivalent).

5-7 years of experience in network design and consulting.

Office Manager Maintains and administers contractor-controlled High School 15 years of facilities, office and administrative operations, office furnishings and equipment; phone, fax, and copier equipment and services. • Administers health & safety program operations within contractor-controlled facilities. • Supports employee on-boarding and departures and provides related support for human resource programs and activities.

Diploma or

G.E.D.;

Associate's degree preferred.

experience, including 5 years of experience managing office and facility operations characterized by high foot-traffic and controlled access.

Program Manager Performs day-to-day management of overall contract, contract personnel, and/or significant studies and evaluations of unusual complexity. •

Responsible for delivery of peer review support services, information technology delivery •

Reports to government stakeholders about progress • Organizes, directs, and coordinates the planning and production of all contract support activities. • Demonstrates significant written and oral communication skills. • Establishes and maintains a communications program with government stakeholders. • Resolves problems identified by government stakeholders. •

Establishes and alters (as necessary) corporate management structure maintain and sustain effective and economical results to government stakeholders.

B.A. or B.S.

degree. Master's degree or professional credential preferred.

15 years of experience, including at least

10 years of program and project management in support of activities characterized by multi-channel communications and diverse customer communities.

Project Manager Identifies and peer review and other task requirements, typically in collaboration with and in response to the requirements of government program managers. • Proposes solicitation and peer review support task requirements, estimates contractor resource requirements. • Allocates and manages human capital and other resources assigned to tasks. • Directs and integrates the activities of multi-disciplinary teams including solicitation specialists, logistics specialists, support scientists and other contractor personnel to achieve the objectives and deliverable requirements of contract tasks, including, but not limited to the objectives of effective solicitation announcement and panel meeting operation. •

Accountable for effective and on-time planning, conduct, and close-out of tasks, panels, and meetings within the scope of assigned tasks. •

Oversees Solicitation Specialists and other support personnel during the execution of panel events and meetings. Accountable for successful panel events. • Manages the definition, development, compilation, and delivery of proposal information to NASA Program

Managers based on particular solicitation requirements, panel needs, and HQ program manager requirements. • Monitors resource expenditures and performance of tasks within

B.A. or B.S.

degree. Master's degree or professional credential preferred.

15 years of project management experience, including demonstrated supervisory experience and or experience with data analytics and presentation.

scope of responsibility. • Reports on technical and resources performance of tasks and responsible for problem-resolution in order to meet task objectives and commitments.

Quality Assurance

Specialist

• Responsible for the delivery of quality throughout a project's development or sustainment life cycle. • Reviews program documentation to assure government standards and requirements are adhered to, and for progress in accordance with schedules and maintains processes and practices for evaluating projects during the life cycle. • Determines and advises on the resources required for quality control on behalf of assigned projects and activities. • Organizes and supports quality assurance reviews at pre-determined points throughout the life cycle. • Coordinates with project managers to ensure that problems and deficiencies are addressed. • Makes recommendations to facilitate approval of major systems installations. • Prepares milestone status reports and presentations to support the quality assurance program objectives.

B.A. or B.S.

degree.

4 years of general

QA experience and 2 years specialized experience with quality auditing or related work.

Solicitation Specialist, Jr.

• Supports daily activities and service delivery on behalf of solicitation and peer review tasks and activities. • Monitors and reports on progress relative to task deliverables and schedules. •

Generates status reports by request. • Supports contract's project managers and task leads in peer review panel preparation and execution. •

Operates logistics systems for meeting planning.

High School

Diploma or G.E.D.

5 years of work experience with business process support. 1 year of experience with college degree.

Solicitation Specialist, Sr.

• Works in conjunction with HQ Program

Manager to assist in proposal review. • Serves as a Task Lead for peer review panels held on-site or at remote locations. • Leads NRESS support team during planning and execution of peer review panels. • Provides the solicitation and proposal data in required formats. • Helps organize panels and sub-panels; ensures that venue and IT needs are met. • Interface with panelists and reviewers for review, travel and remote communications. • Takes notes of general panel proceedings as requested. • Responsible for leading and preforming support activities related to the development and administration of solicitations and proposals. • Monitors and reports to the Project Manager about the progress of activities relative to solicitation deadlines and is responsible for identifying and reporting to the

Project Manager about significant slippages, delays, or impediments. • Ensures conformance to specified quality standards. • Supports the

Project Manager in developing and producing proposal information, related summary statistics and analytics. • Manages/operates logistics

High School

Diploma or

G.E.D.; College

Degree Preferred

10 years of progressively more responsible experience with business process support.

Demonstrated competence with workplace desktop applications such as MS Office suite. 5 years of experience with

B.A./B.S. degree systems that help track reviewers secure financial information.

Support Scientist Responsible for the planning, organization, performance, and results of the technical aspects of solicitation and peer review support during the life cycle of a task. • Identifies candidates to serve as panel chairs, panelists, and reviewers. •

Supports the recruitment of and communication with panel and reviewer candidates endorsed the government. • Administers mail reviews. •

Administers conflict of interest processes and procedures, and assures that contract task activities and support comply with COI policies and practices. Advises government stakeholders about panel operations, progress, technical results, and assures that panel proceedings comply with established NASA science or technical protocols and policies. Supports conflict resolution as required to support panel chairs and other stakeholders. • Accountable to the Project Manager for the capture and compilation of technical actions derived from panel and review decisions. • Performs other activities as assigned to assure and achieve customer satisfaction with contract's technical performance in relation to solicitation and peer review. • Assists the NASA Program Manager in science programmatic activities including tracking of active grants • Develops briefing materials for the NASA program officer on science program status •Represents NASA

Program Officers at scientific conferences and

NASA meetings as requested by the NASA

Program Officer.

Master's required.

Doctorate strongly preferred in a scientific or technical field relevant to

NASA's scientific/technical areas.

10 years of experience in a scientific or technical field relevant to

NASA's scientific/technical areas.

Systems/Network

Administrator

Supports daily activities associated with operation and sustainment of information technology systems and applications supported by the contract, such as solicitation and peer review support systems, mail, and listserv services. • Supports system operation and monitors system performance for anomalies and problems. • Facilitates system and applications back-up. • Provides assistance to users in accessing and using business systems. •

Administers and provisions user application accounts and provides user system access

B.A. or B.S.

degree. Direct specialized experience can be substituted for degree.

5 years of general experience, including 2 years of specialized experience working with application systems, mail, and listserv services.

Technical

Writer/Editor

• Gathers, analyzes, and composes technical information. Conducts research and ensures the use of proper technical terminology. • Translates technical information into clear, readable documents to be used by technical and non-technical personnel

Associate Degree in a relevant field.

B.A./B.S degree preferred

10 years of experience in technical writing and documentation.