Attachment_C_-_Processing_Volumes_v11.pdf

Participation Management

System Processing Volumes Version 3.2

October 2017

Overview This document contains statistics and information about Participation Management system and customer service processing volumes. It is divided into five parts: Web & Paper Enrollments (including Foreign Schools), SAIG Mailboxes (including deletions), Web Enrollment Quarterly Statistics, Peak Web Processing Volumes, and Customer Service issue volumes. The Peak Processing Volumes section displays a performance measure on the amount of hits observed during the peak months of processing (both Web and Record based). The information in this document was compiled using AEDS Operations Weekly Status Report documents which entailed querying of the database. All figures are based on the calendar years specified.

Part I: Web & Paper Enrollments

The following table depicts the total number of Web and Paper Enrollments for Participation Management (ie. number of initial enrollment applications or enrollment change submissions) from January 2008 through December 2015. Table 2 displays the total number of Foreign School applications that were received and processed since April 2007.

2008 2009 2010 2011 2012 2013 2014 2015 2016 New Enrollments – Web Based

11,659 16,954 20,719 21,647 27,483 36,459 21,753 24,252 21,548

New Enrollments – Paper Based

381 468 185 80 148 225 216 153 162

Updated Enrollments – Web Based

5,399 10,038 7,432 4,110 4,277 41,873 43,977 39,442 32,013

Updated Enrollments – Paper Based

NA NA NA NA 1,776 1,710 1,284 782 964

Table 1: Web and Paper Based Enrollments (New and Updated)

YTD*

Foreign School Applications – Received and Processed 2,098

Table 2: Foreign School Initial Enrollments

* YTD totals have been recorded since April 2007 until October 10, 2017

Part II: SAIG Mailboxes

The tables below display the total number of SAIG Mailboxes that are in an active status.

2011 2012 2013 2014 2015 2016 Total Active Mailboxes 56,322 69,993 89,261 88,878 85,361 86,570

Table 3: Total Active SAIG Mailboxes

* Totals are based on calendar year beginning 1/1

2012 2013 2014 2015 2016

CPS EDE 7,303 7,280 5,325 5,327 5,343

Unique FAA’s enrolled for CPS Online 33,626 34,875 33,245 31,840 33,111 Grant Services 5,935 5,919 3,770 3,714 3,650 Direct Loan 6,789 6,749 4,347 4,261 4,232

FISAP 4,485 4,497 3,553 3,576 3,591

COD Online N/A 6,844 60,115 58,669 60,060 Delinquency Reporting 7,135 7,165 4,724 4,715 4,725 NSLDS Batch Services 9,272 9,277 5,126 5,202 5,191 eCDR Notifications 6,139 6,167 4,822 4,793 4,775 Gainful Employment Notification 2,677 2,691 2,023 2,279 2,537

FMS 76 77 72 74 74

Table 4: SAIG Mailboxes in Active Status

* 2012 totals are based on calendar year beginning 1/1/2012

2012 2013 2014 2015 2016 Mailbox Accounts Deleted via Enrollment Site 12,457

19,495 22,512 28,132 20,501 Mailbox Accounts Deleted by

NSLDS Feed 807 FAA Access to CPS Online Users Deleted 7,266 23,170 27,369 20,624

Table 5: Deleted Mailboxes

* 2012 totals are based on calendar year beginning 1/1/2012

** 2013 totals are an approximate count,as 2013 available data is undifferentiated.

Part III: Web Enrollment Quarterly Statistics

The table below depicts the total number of visits, average visits per day, and average visit duration on a quarterly basis for the Web Enrollment website.

Q1 (2014)

Q1 (2015)

Q2 (2014)

Q2 (2015)

Q3 (2014)

Q3 (2015)

Q4 (2014)

Q4 (2015)

Visits 41,000 38,300 36,200 39,100 41,500 44,700 46,300 48,912

Average visits per day 382 356 327 360 371 401 425 506

Average visit duration 13:09 13:08 14:35 12:47 12:57 14:06 12:46 13:47

Table 6: Web Enrollment Page Metrics

(2016)

Q1 (2017)

Q2 (2016)

Q2 (2017)

Q3 (2016)

Q4 (2016)

Visits 39,100 37,200 38,700 15,400 46,900 46,400

Average visits per day 368 351 368 280 443 430

Average visit duration 14:22 13:02 14:18 14:26 14:01 13:24

Table 6 (cont’d): Web Enrollment Page Metrics

(2016)

Q1 (2017)

Q2 (2016)

Q2 (2017)

Q3 (2016)

Q3 (2017)*

Q4 (2016)

Direct Traffic 19,399 17,368 19,891 16,265 26,090 2,162 26,193 https://www.nsldsfap.ed.gov/

6,660 7,269 5,963 4,463 7,223 644 4,589 https://sa.ed.gov / 3,101 3,097 2,871 3,055 4,250 452 3,753 http://www.google.com/

3,156 3,311 3,405 2660 3,407 290 3,725 http:/ifap.ed.gov/ 753 1,335 843 1,252 594 173 2,176

*(Q3 2017 incomplete as of print time)

Table 7: Web Enrollment Page Referral Sites (Hits)

Part IV: Peak Web Processing Volumes

Participation Management has multiple peak months that vary based on various FSA system deadlines and award funding periods. In 2013, PM volume peak hit after COD Online was released in May. The years prior to 2013, PM’s peak months were similar, higher volumes are noted during February, March, June, July, September, and December.

Website Hits

2016 – High August: 20,690 2016 – Low March: 10,513 2015 – High December: 18,917 2015 – Low May: 10,080 2014 – High November: 17,043 2014 – Low June: 11,851 2013 – High May: 34,258 https://www.nsldsfap.ed.gov/ https://sa.ed.gov/ http://www.google.com/

2013 – Low February: 11,725 2012 – High May: 24,093 2012 – Low September: 13,455 2011 – High December: 40,688 2011 – Low April: 8,043 2010 – High December: 14,533 2010 – Low February: 7,874

Table 8: Website Hits during Peak Months

Part V: Customer Service Incident Volumes

CPSSAIG Helpdesk receives and tracks incoming customer service issues (via phone and email) for the Participation Management system as part of the overall AEDS customer service volume. The charts below track the number of incidents received for PM monthly, and provide some insight into peak processing volume times. PM customer service logs tend to peak in the month of December, with the Active Confirmation process. PM also often sees increases in volume in July and September, tied to hiring and processing cycles at postsecondary institutions.