Attachment_B_-_PM_HLR_October_2017.xls
XLS spreadsheet 381 KB Posted
- Attached to
- RFI - Participation Management (PM)
- Solicitation number
- ED-FSA-17-RFIPM
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Other files
| File | Type | Posted |
|---|---|---|
| ED-FSA-17-RFIPM_Amend.docx | DOCX document | |
| Attachment_C_-_Processing_Volumes_v11.pdf | ||
| RFI_Questions_&_Answers_-_Final.pdf | ||
| Attachment_A_-_Current_State_Analysis_External_October_2017_v1.5.pdf | ||
| PM_RFI_-_10242017.pdf |
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TOC
| Participation Management | |||
| Requirement Numbering Starts With: | Requirement Sections | Requirement Categories | |
| 0 | 000 | General Operations Support | Current Ops & System Reqmts. |
| 1 | 100 | Participation Management | Current Ops & System Reqmts. |
| 2 | 200 | Common Origination and Disbursement (COD) | Current Ops & System Reqmts. |
| 3 | 300 | Central Processing System (CPS) | Current Ops & System Reqmts. |
| 4 | 400 | National Student Loan Database System (NSLDS) | Current Ops & System Reqmts. |
| 5 | 500 | Financial Management System (FMS) | Current Ops & System Reqmts. |
| 6 | 600 | Fiscal Operations Report and Application to Participate (FISAP) | Current Ops & System Reqmts. |
| 7 | 700 | Common Services for Borrowers (CSB) | Current Ops & System Reqmts. |
| 8 | 800 | FSA External Partners/FAFSA on the Web Data Transfer | Current Ops & System Reqmts. |
| 9 | 900 | NELNET/Total and Permanent Disability Loan Holder Notification (TPD LHN) | Current Ops & System Reqmts. |
| 10 | 1000 | EDconnect | Current Ops & System Reqmts. |
| 11 | 1100 | Student Aid Internet Gateway (SAIG) | Current Ops & System Reqmts. |
| 12 | 1200 | Access and Identity Management System (AIMS) | Current Ops & System Reqmts. |
| 13 | 1300 | Foreign Schools | Current Ops & System Reqmts. |
| 14 | 1400 | Two-Factor Authentication (TFA) | Current Ops & System Reqmts. |
| 15 | 1500 | Active Confirmation | Current Ops & System Reqmts. |
| 16 | 1600 | Interface | Current Ops & System Reqmts. |
| 17 | 1700 | Reports and Extracts | Current Ops & System Reqmts. |
| 18 | 1800 | Data Challenges and Appeals System (DCAS) | Current Ops & System Reqmts. |
| 19 | 1900 | Enterprise Complaint System (ECS) | Current Ops & System Reqmts. |
| 20 | 2000 | Customer Support | Contract Support Requirements |
| 21 | 2100 | Production Support | Contract Support Requirements |
| 22 | 2200 | Configuration and Change Management | Contract Support Requirements |
| 23 | 2300 | Security | Contract Support Requirements |
| 24 | 2400 | Project Management | Contract Support Requirements |
| 25 | 2500 | Records Management | Contract Support Requirements |
| 26 | 2600 | Future State Additional Requirements | Future State Development |
| 27 | 2700 | System Performance |
0_GeneralOpsSupp
| General Business Operations Support | |
| Req # | Requirements |
| 1.00 | Contractor shall maintain Participation Management (PM) functionality and provide services to ensure continued support of all Internal and External Partner Initial enrollment, enrollment maintenance, and related business processes referenced in the Participation Management Current State and High Level Requirements documents. |
| 2.00 | Contractor shall coordinate with FSA to communicate Participation Management system changes to the student aid community. |
| 3.00 | Contractor shall provide all deliverable documents outlined in the Attachment I Deliverables Table according to the agreed upon delivery schedule. |
| 4.00 | Contractor shall work with Internal and external partners to resolve problems/issues. |
| 5.00 | Contractor shall provide expert subject matter assistance to FSA entities, internal and external users and organizations. |
| 6.00 | Contractor shall work with FSA's hosting provider (currently the Virtual Data Center) on an as needed basis to monitor the production schedules and problems. |
| 7.00 | Contractor shall coordinate and maintain production schedules and operations with other FSA entities. |
| 8.00 | Contractor shall provide training, training materials, presentations, conference support and associated travel. |
| 9.00 | Contractor shall support hardware and software upgrades, including application testing during planned maintenance windows. |
| 10.00 | Contractor shall work with FSA on any forms requiring OMB clearance prior to publication and release to the public (either via hardcopy or online). |
| 11.00 | Contractor shall receive, process and maintain electronic or paper forms necessary to complete enrollment process. |
| 12.00 | The PM contractor shall respond to requests for information from FSA security audit review board, IRB, Enterprise Change Control, and Engineering Review Board. |
| 13.00 | The contractor shall respond to requests for information or data calls related to their contract in conjunction with the Department’s governance review board/process requirements, such as: Federal Student Aid Investment Review Board, Data Governance Board, Engineering Review Board, and Enterprise Change Control Board and program specific change management boards and others as required. |
| 14.00 | The contractor shall provide information and assistance to support periodic project and system-specific auditing activities that Federal Student Aid conducts such as IV&V, QA, and LMM compliance and audits. |
| 15.00 | Not withstanding other terms of this contract, the contractor shall accommodate the Department in providing information related to contract performance for inquiries from other Federal entities, all of which have been transmitted through the contract officer, including but not limited to: Congress; Comptroller General; Office of Management and Budget; and, Office of the Inspector General. Such requests may also take the form of a Departmental program or Technology Office inspection, validation, or audit. The contractor shall furnish the requested information within the time constraints of the request. |
| 16.00 | This contract is subject to Independent Verification and Validation (IV&V) and the contractor shall support Federal Student Aid IV&V activities. The contractor shall furnish Federal Student Aid information that may include, but is not limited to, project management, technical, quality control, and quality assurance work products that are explicit deliverables under the contract. Refer to the Federal Student Aid Independent Verification and Validation Handbook for additional information. |
https://fsa.share.ed.gov/TOSL/PBLSH/IVV_Handbook.pdf.
| 17.00 | Key personnel employed directly by the PM prime contractor shall possess significant experience in the development, operation, and maintenance of the technologies proposed for the next-generation Participation Management system. |
| 18.00 | [removed] |
| 19.00 | All contractor employees (including subcontractors) working on the PM contract who have federal student aid must be in good standing on all Title IV aid and must not be in default (or must be able to annually show that they are in a repayment arrangement and are making payments as agreed). |
&L&F&C&A&R&P of &N &L&F&C&A&R&P of &N
1_PM
| Participation Management | |
| Req # | General Requirements |
| 100.00 | The PM contractor shall develop a system, using the latest industry standard technology, that maintains all current functionality of the PM system (including all back-end, front-end, and database functionality) as described in existing requirements documentation, interface control documentation, design documentation, functional specification documents, operations and procedures documents, and customer service documents. |
| 100.01 | The PM contractor shall operate and maintain the PM system. |
| 100.02 | The PM contractor shall provide complete end-to-end management for all enrollment, modification, and removal of PM-managed services (SAIG mailbox and electronic services) for all users (and organizations) of these services. |
| 100.03 | Participation Management shall provide a means for capturing and processing enrollment information via a front-end website (currently done via the web site (fsawebenroll.ed.gov)). |
| 100.04 | Participation Management shall maintain a database of all enrollment information captured via web and paper-based processes. |
| 100.05 | The PM contractor shall develop and maintain all necessary enrollment documents and customer support processes required for maintenance of an enrollment management process . These enrollment documents include the SAIG Enrollment Forms, Signature Pages, Federal Student Aid User of Electronic Services Statement, Designation of Authorizing Official signature form, SAIG Participation Agreement for State Grant Agencies, Change Primary Destination Point Administrator (DPA) or DPA form, Instructions for Changing the First Name for Primary DPA or Non-Primary DPA, Instructions for Replacing a Primary DPA or Non-Primary DPA |
| 100.06 | The PM contractor shall maintain staff and facilities necessary for receiving, keying, imaging, indexing, processing and storing paper enrollment documents related to the enrollment process. |
| 100.07 | The PM contractor shall develop and execute a conversion/data migration plan for current enrollment documents and signatures images. |
| 100.08 | The PM contractor shall maintain and update (on an as-needed basis, and only with FSA approval) all enrollment documents templates (in both electronic and paper versions) provided by FSA at the start of this contract. |
| 100.09 | The PM contractor shall ensure all enrollment documents, accessible via the front-end website, are 508 compliant. |
| 100.10 | The PM contractor shall be able to generate emails based on the business rules documented in the PM functional specifications and detailed design documents and as requested by FSA. |
| 100.11 | The PM contractor shall work with FSA, on an as-needed basis, to draft and distribute ad-hoc emails. |
| 100.12 | While encouraging users to manage their services enrollments through the front-end fsawebenroll.ed.gov website, the PM contractor shall remain capable of providing electronic or paper versions of all SAIG enrollment documents templates to enrolling users upon request. |
| 100.13 | The PM contractor shall maintain and provide users with an updated mailing address for intake and processing of all original signed SAIG enrollment forms. |
| 100.14 | The PM contractor shall receive and process signed Designee Signature Pages from the President or CEO of an organization. The Designee Signature Pages allows the President/CEO to delegate signature authority to his/her designee. |
| 100.15 | The PM contractor shall allow for enrolling or managing (add, change, delete) all PM-managed services through the web site or the paper-based SAIG Enrollment Forms except for the following services which are web site only enrollment: |
• NSLDS Online, including NSLDS View Only
• FOTW Data Transfer
• Total and Permanent Disability Loan Holder Notification
• COD Online
| 100.16 | Participation Management shall create new TG Numbers when initial enrollments and adding a new destination point processes are completed. |
| 100.17 | Participation Management shall notify new enrollees of the new destination point when enrollment or adding a new destination point prcess is completed. |
| 100.18 | Participation Management shall process NSLDS Batch Services, Batch Gainful Employment Notification Package service and NSLDS Online Services enrollments based on the business rules as documented in the PM functional specifications, detailed design documents, ICDs, procedure documents and other system documentations. |
| 100.19 | Participation Management shall allow eligible Postsecondary Schools and Third-Party Servicers participating in the Title IV aid process to add FAA Access to CPS Online users through an Electronic Services management process |
| Back-end Application | |
| 101.01 | The PM contractor shall operate and maintain the PM system's back-end application, which resides in FSA's Virtual Data Center hosting environment. |
| 101.02 | Only FSA-approved contractor staff (e.g. customer service, operations, enrollment specialist, etc) shall access the back-end application in the performance of their enrollment responsibilities.. |
| 101.03 | The PM back-end functionality shall allow authorized users to perform the following operations, customer service support and troubleshooting functions: |
• Query and Update Destination Point Information
• Query and Update Customer Information
• Query and Update Institution Information
• Create an Initial Enrollment Application
• Create a Destination Point Administrator/TG Number
• Update Information for an Existing TG Number
• Add Services to an Existing TG Number
| 101.04 | The PM back-end functionality shall allow authorized users to capture and enter information from enrollment documents and signature pages. |
| Process Web Enrollment Documents and Signature Pages | |
| 102.01 | The PM contractor shall work with FSA to obtain OMB-approval of the SAIG Enrollment forms on an annual basis. |
| 102.02 | The PM contractor shall revise the SAIG Enrollment forms to reflect PM system changes as well as review comments from FSA and OGC. |
| 102.03 | The PM contractor shall provide clean and/or redline versions of the SAIG Enrollment forms upon request from FSA |
| 102.04 | The PM contractor shall assist FSA in preparing the documents required for an OMB approval of the SAIG Enrollment forms package. |
| 102.05 | The PM contractor shall provide support for initial enrollments and changes to enrollments via the paper SAIG Enrollment Forms, Signature Pages and Change Primary Destination Point Administrator (DPA) or DPA form. |
| 102.06 | The PM contractor shall provide the staff for keying in enrollment data contained on enrollment documents and signature pages to create a destination point (TG Number), add services or update existing destination points. |
| 102.07 | The PM contractor shall provide the staff to verify the signatures and accuracy and completeness of enrollment documents and signature pages based on PM documented operations procedures prior to entering the information in the PM database via the CICS Online application. |
| 102.08 | The PM contractor shall perform exception processing for the enrollment documents and signature pages if they do not meet the signatures and accuracy and completeness criteria based on PM documented operations procedures. |
| 102.09 | The PM contractor shall key in, scan and index paper enrollment documents or signature pages only after they pass validation. |
| Imaging, Indexing and Paper Storage | |
| 103.01 | The PM contractor shall provide the system for scanning, indexing and retrieving images for enrollment documents and signature pages. |
| 103.02 | The PM contractor shall scan, index and store paper enrollment documents and signature pages. |
| 103.03 | The PM contractor shall verify scanned images are clear and accurate before indexing. |
| 103.04 | The PM contractor shall securely store all paper enrollment documents and signature pages on site for 12 months. |
| 103.05 | The PM contractor shall send all stored paper enrollment documents and signature pages to Iron Mountain for a 3-years storage period. |
| 103.06 | The PM contractor shall provide Department of Education's Office of Inspector General with a secured copy of scanned signature pages images on a quarterly basis. |
| 103.07 | The PM contractor shall provide the capability to retrieve scanned images of enrollment documents or signature pages. |
| Back-end Processing | |
| 104.01 | Participation Management shall process all enrollment data entered via the web site or the back-end application only after all required information, signature pages, and/or enrollment documents are received and pass validation. |
| 104.02 | Participation Management shall process data and update the PM database based on the business rules as documented in the PM functional specifications, detailed design documents, ICDs, and procedure documents. |
| 104.03 | Participation Management shall perform validation edits on enrollment data captured via the web site or back-end application based on business rules documented in the PM functional specifications and detailed design documents. |
| 104.04 | Participation Management shall require submission of appropriate enrollment documents and/or signature pages prior to processing the enrollment application or changes to completion. |
| 104.05 | Participation Management shall require receipt of signature pages based on the business rules documented in the PM functional specifications. |
| 104.06 | Participation Management shall generate a new TG Number (destination point), based on the business rules documented in the PM functional specifications and detailed design document, whenever an initial enrollment application is processed or a new destination point is being added for the organization. |
| 104.07 | Participation Management shall capture the Primary DPA for an organization whenever an initial enrollment application is processed. |
| 104.08 | Participation Management shall generate participant files, consisting of enrollment data, to transmit to the various FSA systems based on business rules as documented in the PM ICD, functional specifications and detailed design documents. |
| 104.09 | Participation Management shall generate emails and transmit them to the appropriate persons based on business rules documented in the PM functional specifications and detailed design documents and as requested by FSA. |
| 104.10 | Participation Management shall require Third Party Servicers to be approved by Schools before the TPS can complete enrollments or manage enrollments for the school. |
| 104.11 | Participation Management shall apply Third Party Servicers processing business rules as documented in the PM functional specifications, detailed design, and operations and procedural documents. |
| 104.12 | Participation Management shall allow Primary DPAs and DPAs to view and manage only those mailbox accounts (TG Numbers) and Electronic Services users under their TG Number hierarchy. |
| Front-end Web Site | |
| General | |
| 105.01 | The PM contractor shall develop, operate and maintain the PM system's front-end web site (currently the web site at fsawebenroll.ed.gov). |
| 105.02 | The web site shall allow organizations to enroll individuals as destination point administrators (DPAs) for their organization. Destination Point Administrators are responsible for managing enrollment into various PM-managed services. |
| 105.03 | When enrolling a new DPA, PM shall establish a destination with an assigned "TG" number (mailbox number) that identifies the DPA's destination point on the SAIG. |
| 105.04 | The web site shall allow organizations the flexibility of enrolling additional non-Primary destination point administrators with their own destination points (mailboxes) for each service or function based on the business rules documented in the PM functional specifications, detailed design documents and OMB-approved SAIG Enrollment forms. |
| 105.05 | The web site shall allow only the Primary DPA (Secondary DPA) to create and identify access to additional destination points for their organization by entering demographic information and selecting PM-managed services for Non-Primary DPAs. |
| 105.06 | The PM contractor shall maintain and update (with each new release, as appropriate) help text on the web site. |
| 105.07 | The web site shall maintain a link to FSA's Information for Financial Aid Professionals (IFAP) website. |
| 105.08 | The web site shall maintain detailed Help/FAQ pages, and update those pages as necessary. |
| 105.09 | The web site shall maintain contact information for the contractor where users may call or write for technical support related to completing their application for enrollment in services. |
| 105.10 | The web site shall maintain a link to FSA's studentaid.ed.gov website. |
| 105.11 | The web site shall maintain a link to download a copy of the Adobe Reader. |
| 105.12 | The web site shall maintain a link to related sites, including fsadownload.ed.gov, FAA Access to CPS Online, SAIG Portal, FSA Tech Listserv Enrollment, E-Campus Based/FISAP, and COD web. |
| 105.13 | The web site shall provide a link to the Access and Identity Management System (AIMS) for new enrollees to PM services to register their FSA User ID and create an FSA password. |
| 105.14 | The web site shall allow existing State Agencies to download and print the SAIG Participation Agreement for State Agencies. |
| 105.15 | The web site shall allow users to download and print the Designee Signature Pages for an organization already enrolled in the PM system. |
| 105.16 | The web site shall provide hover text descriptions. |
| 105.17 | The web site shall provide search features. |
| 105.18 | The web site shall provide sort features for listings. |
| 105.19 | The web site shall dynamically display only the PM-managed services appropriate to the organization type selected by the user. |
| Enrollment Eligibility | |
| 106.01 | The web site shall provide visitors with information on what information is needed for enrollment in services. This information includes, but is not limited to, current TG numbers, OPEID (school codes), Direct Loan Code, Pell Code, GA code, Federal Loan Servicer or Not For Profit servicer code, lender ID (if a lender), FSA External Partner ID (if an external partner), name, addess, SSN, date of birth, email, mother's maiden name. |
| 106.02 | The web site shall provide visitors with information on who is eligible to enroll in SAIG services. |
| 106.03 | The web site shall provide visitors with information on what services are available in PM. |
| 106.04 | The web site shall support enrollment in services for COD (both batch and online services), including: |
| 106.05 | Batch file transmission and receipt of Federal Direct Loan Program data exchange files,as well as various reports; |
| 106.06 | Batch file transmission and receipt of Grant services files related to reporting and payment information for Federal Pell Grant, Iraq and Afghanistan Service Grant, and Teacher Education Assistance for College and Higher Education (TEACH) Grant processing; |
| 106.07 | COD Online Services (where FAAs, Federal Loan Servicers or other officials can perform a variety of functions related to student/award/disbursement data for Pell, Direct Loan, Electronic Income-Based (IBR)/Pay As You Earn/Income-Contingent (ICR) Repayment Plan Request, and Campus-Based programs. |
| 106.08 | The web site shall support enrollment in both batch and online services for CPS including: |
| 106.09 | Batch file transmission and receipt of student FAFSA initial application information and corrections; |
| 106.10 | ISIR Analysis Tool, ISIR Requests, and Student Inquiry/Application and Correction Entry, R2T4 |
| 106.11 | The web site shall support enrollment in services (both batch and online services) for NSLDS, including: |
| 106.12 | Batch GA/Federal Loan Servicers Loan Data; Exit Counseling Reports; Financial Aid History; Batch Enrollment Reporting; Loan Processing and Issuance Fee (LPIF) Back-up Detail; Account Maintenance Fee (AMF) Back-up Detail; Annual Reasonability Back-up Detail (Quarterly and Annual Calculations); Transfer Student Monitoring; Batch Perkins Loan data; Batch Gainful Employment Reporting; electronic Cohort Default Rate (eCDR) Notification Package, Cohort Default Rate Report, and electronic Gainful Employment Notification Package (eGE) |
| 106.13 | Batch file receipt of user requested NSLDS reports; |
| 106.14 | NSLDS Online Services, which allow users to view and change student information. |
| 106.15 | The web site shall support enrollment in batch services for FSA's Financial Management System (FMS) that allow lender institutions or their servicers to send financial reporting information to FMS LaRS, as well as receive Guaranty Agency Financial Reports (GAFR)). |
| 106.17 | The web site shall support enrollment in batch services for CSB (Direct Loan Delinquency Reports, and Borrower Services including Treasury Offset Program, Mandatory Assignment Process, National Directory of New Hires, IRS Skiptrace, Total and Permanent Disability) |
| 106.18 | The web site shall support enrollment in batch services that allow institutions or their servicers to report information to the Debt Management Collection System (DMCS). |
| 106.19 | The web site shall support enrollment in services for the FAFSA on the Web Data Transfer. |
| 106.20 | [removed] |
| 106.21 | The web site shall support enrollment in batch services for transmitting Total and Permanent Disability Loan Holder Notifications. |
| Initial Enrollment For Services | |
| 107.01 | The web site shall provide an online ability for organizations not currently enrolled in any PM-managed services to perform the following as part of an initial enrollment: |
| 107.02 | Establish an initial SAIG mailbox (TG Number), |
| 107.03 | Assign system and data services, and |
| 107.04 | Identify their organization's Primary Destination Point Administrator (Primary DPA). |
| 107.05 | The web site shall allow the user to specify his/her organization type from the following list: |
| 107.06 | Postsecondary School |
| 107.07 | Third Party Servicer |
| 107.08 | FFELP Lender/Lender Servicer |
| 107.09 | FFELP Guaranty Agency/Guaranty Agency Servicer |
| 107.10 | FLS-TIVAS |
| 107.11 | FLS-NFP |
| 107.12 | State Scholarship and Grant Agencies |
| 107.13 | Department of Education User |
| 107.14 | Department of Education Contractor |
| 107.15 | FAFSA Completion Pilot Participant |
| 107.16 | Test Mailbox |
| 107.17 | FSA External Partner |
| 107.18 | The web site shall allow the user to enter demographic information pertaining to the Primary DPA for the organization and, if warranted, the Secondary DPA. |
| 107.19 | The web site shall allow the user to enroll in one or more of the following PM-managed services for his/her organization: |
| 107.20 | Direct Loan Service |
| 107.21 | Grant Services (Federal Pell Grant (Pell Grant), Iraq and Afghanistan Service Grant, and the Teacher Education Assistance for College and Higher Education (TEACH) Grant) Processing |
| 107.22 | COD Online Service |
| 107.23 | Direct Loan Borrower Delinquency Report |
| 107.24 | Borrower Services |
| 107.25 | Central Processing System |
| 107.26 | [removed] |
| 107.27 | FMS (Services for Lender Reporting System (LARS)/Guaranty Agency Financial Reports (GAFR)) |
| 107.28 | NSLDS Batch |
| 107.20 | Batch Gainful Employment Notification Package |
| 107.30 | NSLDS eCDR |
| 107.31 | NSLDS Online |
| 107.32 | Agency |
| 107.33 | NSLDS View Only |
| 107.34 | FAFSA on the Web Data Transfer |
| 107.35 | Total and Permanent (TPD) Loan Holder Notification |
| 107.36 | The web site shall allow the user (Primary DPA) to enter the required information for each selected PM-managed service. |
| 107.37 | The web site shall provide users during initial enrollment with a "final review" page wherein they may make edits and adjustments to any of the enrollment, demographic data, or service selections they entered. |
| 107.38 | The web site shall display error and/or warning messages when field or data validation edits are not passed. |
| 107.39 | The web site shall provide the user (Primary DPA) with signature page instructions for viewing, printing, signing and mailing the signature pages and/or participation agreement document. |
| 107.39 | The web site shall provide the appropriate signature pages (with enrollment data and TG Number), in PDF format for download and printing, using existing templates provided by FSA. The appropriate signature pages are based on the selected organization type. |
| 107.40 | Upon completion of an initial enrollment application, the web site shall provide the Primary DPA with a confirmation number, an optional survey to collect additional information for internal FSA use and access to the FSA Download web site for additional information. |
| 107.41 | The web site shall inform the Primary DPA that the initial enrollment application will be on hold until the required signature pages are received by the PM contractor. |
| Primary Destination Point Administrator (Primary DPA) Management | |
| General | |
| 108.01 | The web site shall allow the Secondary DPA to perform the same functions as the Primary DPA except where noted in the business rules as documented in the PM functional specifications and detailed design documents. |
| 108.02 | The web site shall allow the Primary/Secondary DPA or Non-Primary DPA for an organization to perform the following functions: |
| 108.03 | Review all SAIG Mailboxes (TG Numbers or destination points) assigned to the organization |
| 108.04 | Review all services assigned to eachTG Number (destination points or SAIG mailboxes) within the organization/Activate a newly assigned TG Number |
| 108.05 | The web site shall allow the Primary/Secondary DPA for the organization to perform the following functions: |
| 108.06 | Manage SAIG Mailboxes |
| 108.07 | Add a New Destination Point (TG Number/Mailbox) |
| 108.08 | Modify (Add, Change, Delete) Services for an Existing Destination Point |
| 108.09 | Change Demographic Information |
| 108.10 | Delete a Destination Point |
| 108.11 | Manage Electronic Services |
| 108.12 | Add a New User |
| 108.13 | View or Change an Existing User or User Rights |
| 108.14 | Validate Existing User or User Rights |
| 108.15 | Delete an Existing User or User Rights |
| 108.16 | Add Online Users (for NSLDS Online and COD Online) |
| 108.17 | Validate Existing SAIG Mailboxes |
| 108.18 | Participation Mangaement shall dynamically display, by organization type, to authorized users which PM-managed services they may manage. |
| Primary or Non-Primary DPA Management: Reviewing Organizational SAIG Mailboxes (TG Numbers) | |
| 109.01 | The web site shall allow a Primary and Non-Primary DPA to view a list of the TG Numbers (destination points/mailboxes) underneath the DPA's TG Number for the organization. |
| 109.02 | The web site shall allow the Primary or Non-Primary DPA to view the status, destination point name and destination point adminstrator for each TG Number (destination point/mailbox). |
| 109.03 | The web site shall allow a Primary or Non-Primary DPA to view the institution code, institution name and services assigned to each TG Number (destination point/mailbox). |
| Primary or Non-Primary DPA Management: Reviewing Services Assigned to SAIG Mailboxes | |
| 110.01 | The web site shall allow a Primary or Non-Primary DPA to view a list of the TG Numbers (destination points/mailboxes) underneath the DPA's TG Number for the organization. (Duplicate of above?) |
| 110.02 | The web site shall allow the Primary or Non-Primary DPA to view the institution code, institution name and services assigned to each TG Number (destination point/mailbox). (Duplicate of above?) |
| 110.03 | The web site and Participation Management shall activate a TG Number when it is first used to review the services assigned to it. |
| Primary DPA Management: Managing SAIG Mailboxes | |
| 111.01 | The web site shall allow the Primary DPA to manage destination points (TG Numbers/SAIG Mailboxes) underneath the Primary DPA's TG Number for the organization. |
| 111.02 | The web site shall dynamically display only the PM-managed services appropriate to the Primary DPA's organization type. |
| 111.03 | The web site shall allow Primary DPAs to add new destination points (TG Numbers/SAIG mailboxes). |
| 111.04 | The web site shall allow the Primary DPA to enter demographic information for the Non-Primary DPA who will be assigned to manage the new destination point. |
| 111.05 | The web site shall allow the Primary DPA to assign PM-managed services to the new destination point. |
| 111.06 | The web site shall allow Primary DPAs to add, remove, or modify existing services associated with a destination point (TG Number/SAIG mailbox). |
| 111.07 | The web site shall allow the Primary DPA to change demographic information for the Primary or Non-Primary DPA associated with a specific destination point (TG Number/SAIG mailbox). |
| 111.08 | The web site shall allow the Primary DPA to inactivate a destination point (TG Number/SAIG mailbox). |
| 111.09 | Participation Management shall remove all services assigned to a destination point (TG Number) that is inactivated. |
| 111.10 | Participation Management shall inactivate but not physically delete a destination point (TG Number). |
| Primary DPA Management: Managing Electronic Services | |
| 112.01 | The web site shall allow the Primary DPA to manage electronic services--EDconnect and FAA Access to CPS Online (Student Inquiry/Application and Correction Entry, ISIR Datamart Request, ISIR Analysis Tool and Return to Title IV Funds (R2T4)--and users underneath the Primary DPAs TG Number for the organization. |
| 112.02 | Participation Management shall allow the Primary and/or Secondary DPA to enter his/her TG Number so PM can create the new FAA Access to CPS Online users under this TG Number's hierarchy. |
| 112.03 | The web site shall allow Primary DPAs to add a new electronic services user. |
| 112.04 | The web site shall allow the Primary DPA to enter demographic information for the new electronic services user. |
| 112.05 | The web site shall allow the Primary DPA to assign either or all electronic services to the new user based on the business rules documented in the PM functional specifications and detailed design documents. |
| 112.06 | The web site shall allow the Primary DPA to view or change an existing user's demographic information or electronic services access rights. |
| 112.07 | The web site shall allow the Primary DPA to delete an existing electronic services user or delete access rights to one or more electronic services for an existing user. |
| 112.08 | The web site shall allow the Primary DPA to validate active existing users (affirm that the selected user should remain an active user) or delete users (user is no longer active). |
| 112.09 | The web site shall allow provide the Primary DPA with the option to complete/send a survey to the Department. |
| 112.10 | The PM contractor and the web site (fsawebenroll.ed.gov) shall inform DPAs that they must collect and maintain signed copies of the Federal Student Aid User of Electronic Services Statement for each person who is granted access to Privacy data via FAA Access to CPS Online or EDconnect Entitlement. |
| 112.11 | The web site shall provide DPAs with a downloadable and printable copy the Federal Student Aid User of Electronic Services Statement using the existing template established by FSA. |
| Primary DPA Management: Adding Online User Services |
(For NSLDS Online and COD Online)
| 113.01 | The web site shall allow the Primary DPA to add online services (NSLDS Online or COD Online) underneath the Primary DPAs TG Number for the organization. |
| 113.02 | The web site shall dynamically display only the COD Online and/or NSLDS Online services appropriate to the Primary DPA's organization type. |
| 113.03 | The web site shall allow the Primary DPA to add COD Online and/or NSLDS Online services to an existing destination point (TG Number/SAIG mailbox). |
| 113.04 | The web site shall allow the Primary DPA to add a new destination point with COD Online and/or NSLDS Online services. |
| 113.05 | The web site shall allow the Primary DPA to enter demographic information for the new destination point administrator. |
| Primary DPA Management: Validating Existing Mailboxes | |
| 114.01 | The web site shall allow the Primary DPA to validate (retain the Mailbox as active for the organization) or delete (inactivate the Mailbox) unvalidated, active TG Numbers/Mailboxes underneath the Primary DPAs TG Number for the organization. |
| 114.02 | The web site shall allow the Primary DPA to view the TG Number, DPA and services attached to the destination point before allowing the Primary DPA to validate or delete. |
| Customer Service Website | |
| 115.01 | The Customer Service web site shall be accessible only to authorized users (both FSA and contractor staff) in the performance of their jobs. |
| 115.02 | The Customer Service web site shall match the public-facing "front-end" web site with the following exceptions: |
| 115.03 | The site shall have a FSA/PM ID Look-up tool - which allows the authorized user to query the PM database by a user's PM ID, unique identifiers or TG Number. |
| 115.04 | The site shall have a NSLDS Approval tool, which allows the authorized FSA user to approve, reject or take no action on each FLS-TIVAS or FLS-NFP DPA requesting access to NSLDS Online. |
| 115.05 | The site shall have a NSLDS Online Search tool which allows the authorized user to query the PM database for NSLDS Online by OPE ID or Institution Name. |
| 115.06 | The site shall have a Validate Authorizing Official tool which allows the authorized user to query the PM database by customer number or organization identifier to determine the person who is the Authorizing Official for the organization. |
| 115.07 | The site shall have a COD Approval tool, which allows the COD SSO to approve, reject or take no action on each FLS-TIVAS, FLS-NFP, and users with the DLOT role requesting access to COD Online. |
| 115.08 | [removed] |
| 115.09 | The site shall have a ECS Approval tool, which allows the ECS SSO to approve, reject or take no action on each FLS-TIVAS or FLS-NFP user requesting access to ECS Online. |
&L&F&C&A&R&P of &N
2_COD
| COD | |
| Req # | General Requirements |
| 200.00 | Participation Management shall allow Postsecondary Schools, Third-Party Servicers, FLS-TIVAS, FLS-NFP, Lenders and Internal FSA Users to enroll in COD system services. |
| 201.00 | Participation Management shall allow enrollment in COD batch (Direct Loan Service and Grant Services) and COD Online services. |
| Batch Services | |
| 202.00 | Participation Management shall allow the authorized users for Postsecondary Schools and Third-Party Servicers to enroll in Direct Loan Services, Direct Loan Borrower Delinquency Service, and Grant Services based on the business rules documented in the PM functional specifications and detailed design documents. |
| 203.00 | Participation Management shall allow the authorized users for Postsecondary Schools and Third-Party Servicers to change (add, modify, delete) enrollment in Direct Loan Services, Direct Loan Borrower Delinquency Service, and Grant Services based on the business rules documented in the PM functional specifications and detailed design documents. |
| Online Services | |
| 204.00 | Participation Management shall allow the authorized users for Postsecondary Schools, Third-Party Servicers, FLS-TIVAS, FLS-NFP and Lenders to enroll in the COD Online service based on the business rules documented in the PM functional specifications and detailed design documents. |
| 205.00 | Participation Management shall allow the authorized user for Internal FSA Users (the COD SSO) to enroll internal FSA users in the COD Online service. |
| 206.00 | Participation Management shall allow the authorized users for Postsecondary Schools, Third-Party Servicers, FLS-TIVAS, FLS-NFP, Lenders and Internal Users to change (add, modify, delete) enrollment for COD Online services based on the business rules documented in the PM functional specifications and detailed design documents. |
| 207.00 | Participation Management shall require the authorized user to select one or more roles for COD Online, which will determine what online functionality the user will have access to on COD. |
| 208.00 | Participation Management shall dynamically display available roles for COD Online based on the organization type. |
| Interfaces | |
| 209.00 | Participation Management shall send the COD batch participant file to COD based on the business rules as documented in the PM ICD, functional specifications and detailed design documents. |
| 210.00 | Participation Management shall send the COD Online participant file to COD based on the business rules as documented in the PM ICD, functional specifications and detailed design documents. |
| Misc | |
| 211.00 | Participation Management shall allow COD Internal Users Primary DPA to enroll more than one additional DPA with the same rights and privileges as a Secondary DPA |
| eCB Roles | |
| 212.00 | Participation Management shall provide the capability for a COD user (school, third party servicer, FSA, CSR) to select multiple roles on the COD online page. |
| 213.00 | School, third party servicer and FSA users shall be provided the option to select an access role from the COD online page and to select an access role for COD Campus Based. |
| 214.00 | PM shall allow a user to update the COD Online role, the COD Campus Based role or both roles in the same session. If a user selects to update one role, the second role can be left blank and the role left blank will NOT be deleted. |
| 215.00 | The COD Online PDPA shall function as the PDPA for the COD Online roles and for the COD Campus Based roles. |
&L&F&C&A&R&P of &N
3_CPS
| CPS | |
| Req # | General Requirements |
| 300.00 | Participation Management shall allow organization types to enroll for Central Processing System (CPS) Batch services and FAA Access to CPS Online. |
| CPS Batch Processes | |
| CPS Batch Services (FAFSA and ISIRs for Schools and Third Party Servicers) | |
| 301.00 | Participation Management shall allow Postsecondary Schools (Domestic) and Third-Party Servicers (TPS) to enroll for Central Processing System (CPS) services through the initial enrollment process. |
| 302.00 | Participation Management shall allow Schools and TPS to create a new destination point (TG Number) for CPS Batch Services during the initial enrollment process. |
| 303.00 | Participation Management shall allow Schools and TPS to enroll in any or all of the following CPS Batch Services: Initial FAFSA applications, FAFSA corrections, or Institutional Student Information Records (ISIRs). |
| 304.00 | Participation Management shall allow Postsecondary Schools and Third-Party Servicers to manage their Central Processing System services through the Primary Destination Point Administrator Access-Manage Your SAIG Mailbox process |
| 305.00 | Participation Management shall allow only the authorized user for a School or TPS to add child DPAs with CPS Batch services during the add a new destination point process. |
| 306.00 | Participation Management shall create a new destination point (TG Number) to receive and/or submit CPS Batch Services during the add a new destination point process. This new TG Number will be added under the hierarchy of the TG Number for the Primary DPA (Primary TG Number). |
| 307.00 | Participation Management shall allow only the authorized user for a School or TPS to update CPS Batch services information for a child DPA through the change existing service process. |
| 308.00 | Participation Management shall allow only the authorized user for a School or TPS to add CPS Batch services to an existing child DPA account (destination point). |
| 309.00 | Participation Management shall allow only the authorized user for a School or TPS to delete the CPS Batch services for an award year for an existing destination point (TG Number). |
| Agency Services (ISIRs for State Agencies and Guaranty Agencies) | |
| 310.00 | Participation Management shall allow State Agencies and Guaranty Agencies to enroll for Automatic ISIR Processing under Agency Services through the initial enrollment process. |
| 311.00 | Participation Management shall allow the authorized user for the State Agency or Guaranty Agency to create a new destination point (TG Number) for Agency Services during the initial enrollment process. |
| 312.00 | Participation Management shall allow the authorized user for a State Agency or Guaranty Agency to elect to receive Automatic ISIRs for either State Residents or Non-State Residents or both. |
| 313.00 | Participation Management shall allow State Agency or Guaranty Agency to manage their Agency services through the Primary Destination Point Administrator Access-Manage Your SAIG Mailbox process |
| 314.00 | Participation Management shall allow only the authorized user for a State Agency or Guaranty Agency to add child DPAs with Automatic ISIRs services during the add a new destination point process. |
| 315.00 | Participation Management shall create a new destination point (TG Number) to receive Automatic ISIRs from CPS during the add a new destination point process. This new TG Number will be added under the hierarchy of the TG Number for the Primary DPA (Primary TG Number). |
| 316.00 | Participation Management shall allow only the authorized user for a State Agency or Guaranty Agency to update Agency services information for a child DPA through the change existing service process. |
| 317.00 | Participation Management shall allow only the authorized user for a State Agency or Guaranty Agency to add Agency services to an existing child DPA account (destination point). |
| 318.00 | Participation Management shall allow only the authorized user for a State Agency or Guaranty Agency to delete the Agency services for an award year for an existing destination point (TG Number). |
| 319.00 | The PM contractor shall require a completed and signed SAIG Participation Agreement for State Agencies from all State Grant Agencies wishing to receive or continue to receive ISIR data from CPS. |
| 320.00 | The PM contractor shall be able to receive and process signed SAIG Participation Agreement for State Agencies. |
| 321.00 | The PM contractor shall be able to track and report out to FSA which State Agencies have or have not submitted their SAIG Participation Agreement for State Agencies. |
| CPS Online Service | |
| 322.00 | Participation Management shall allow Postsecondary Schools and Third-Party Servicers to add FAA Access to CPS Online users through the Primary Destination Point Administrator Access-Manage Electronic Services process |
| 323.00 | Participation Management shall allow only the Primary and/or Secondary DPA to add FAA Access to CPS Online users. |
| 324.00 | Participation Management shall ensure that the TG Number for the Primary and/or Secondary DPA is currently enrolled in CPS Batch Services (Initial FAFSA Application, FAFSA Correction, ISIRs) before FAA Access to CPS Online users can be added. |
| 325.00 | Participation Management shall allow the authorized user to select which CPS Online Tool (Student Inquiry/Application and Correction Entry, Return of Title IV Funds, ISIR Requests, Identity Verification Results) the new FAA Access user will be able to access. |
| 326.00 | Participation Management shall allow the authorized user to specify user access for each CPS Online tool based on the business rules as documented in the PM functional specifications and detailed design documents. |
| 327.00 | Participation Management shall allow the authorized user to specify fine grain access rights (read or write) to FAA Access to CPS Online tools such as ISIR Requests, Student Inquiry/Application and Correction Entry and Return to Title IV Funds (R2T4). |
| 328.00 | Participation Management shall allow the authorized user to download and print a Federal Student Aid User of Electronic Services Statement that should be signed by the new FAA Access to CPS Online user and maintained by the Primary DPA. |
| 329.00 | Participation Management shall display a confirmation page after the new FAA Access user is added to the mainframe database. |
| 330.00 | Participation Management shall allow authorized user for Postsecondary Schools and Third-Party Servicers to view or change information for existing FAA Access to CPS Online users through the Primary Destination Point Administrator Access-Manage Electronic Services process |
| 331.00 | Participation Management shall allow only authorized users to view or change information for FAA Access to CPS Online users. |
| 332.00 | Participation Management shall allow the authorized user to modify the demographic data and access rights of the user. |
| 333.00 | Participation Management shall allow the authorized user to add the EDConnect Entitlement to the FAA Access to CPS Online user if it doesn't already exist. |
| 334.00 | Participation Management shall allow only the authorized user to validate FAA Access to CPS Online users. |
| 335.00 | Participation Management shall allow display a message if all FAA Access to CPS Online users associated with this TG Number have been validated. |
| 336.00 | Participation Management shall allow the authorized user to delete either the FAA Access to CPS Online service user or the user's access rights to FAA Access to CPS Online. |
| Interface | |
| Outbound from PM to CPS | |
| 337.00 | Participation Management shall transmit the following files to CPS based on the business rules as documented in the PM ICDs, functional specifications and detailed design documents: |
(1) Institution Service File
(2) Destination/Institution File
(3) Destination Service File
| Inbound to PM from CPS | |
| 338.00 | Participation Management shall allow an Authorization call from FAA Access to CPS Online to PM in real time. |
| 339.00 | Participation Management shall verify that user is authorized and signed up properly for the school to access the data they are requesting on the FAA Access website when CPS makes an Authorization call to PM. |
| 340.00 | Participation Management shall return to CPS the access rights for the requested FAA/DPA and service option. |
| 341.00 | Participation Management shall receive the following files from CPS based on the business rules as documented in the PM ICDs, functional specifications and detailed design documents: |
(1) Federal School Code File
(2) School Contacts/FISAP File (via CPS)
| 342.00 | Participation Management shall receive the CPS participant files via the SAIG. |
| Decentralized States | |
| 343.00 | Participation Management shall allow Decentralized States to enroll for Agency Services to receive a subset of ISIR data from a cohort of applicants. |
&L&F&C&A&R&P of &N
4_NSLDS
| NSLDS | |
| Req # | Requirements |
| NSLDS Batch Services | |
| 400.00 | Participation Management shall allow authorized users from Schools, Third-Party Servicers, Lenders/Lender Servicers, Guaranty Agencies/Guaranty Agency Servicers, and Federal Loan Servicers (TIVAS and NFPs) to enroll in NSLDS batch services during initial enrollment. |
| 401.00 | Participation Management shall allow Schools and Third Party Servicers to enroll in the following NSLDS Batch Services: Transfer Monitoring, Financial Aid History, Enrollment Reporting, Perkins Load Data, Batch Gainful Employment Reporting |
| 402.00 | Participation Management shall allow Lenders/Lender Servicers to enroll in NSLDS Enrollment under NSLDS Batch Services. |
| 403.00 | Participation Management shall allow Guaranty Agencies/Guaranty Agency Servicers to enroll in the following NSLDS Batch Services: Financial Aid History, Enrollment Reporting, GA/Federal Loan Servicers Loan Data, Loan Processing and Issuance Fee Back-up Detail, Account Maintenance Fee Back-up Detail, Annual Reasonability Back-up Detail and Exit Counseling Reporting. |
| 404.00 | Participation Management shall allow Federal Loan Servicers to enroll in the following NSLDS Batch Services: GA/Federal Loan Servicers Loan Data and Exit Counseling Reporting. |
| 405.00 | Participation Management shall allow authorized users from Schools, Third-Party Servicers, Lenders/Lender Servicers, Guaranty Agencies/Guaranty Agency Servicers, and the Federal Loan Servicers to manage (review, add, modify and delete) existing NSLDS Batch services enrollments. |
| Batch Gainful Employment Notification Package Service | |
| 406.00 | Participation Management shall allow authorized users from Schools and Third-Party Servicers to enroll in the Batch Gainful Employment Notification Package service during initial enrollment. |
| 407.00 | Participation Management shall allow authorized users from Schools and Third-Party Servicers to manage (review, add, modify and delete) existing Batch Gainful Employment Notification Package service enrollments. |
| NSLDS Online Services | |
| 408.00 | Participation Management shall allow authorized users from Schools, Third-Party Servicers, Lenders/Lender Servicers, Guaranty Agencies/Guaranty Agency Servicers, Federal Loan Servicers (TIVAS and NFPs), and State Agencies to enroll in NSLDS Online services during initial enrollment. |
| 409.00 | Participation Management shall allow Schools and Third Party Servicers to enroll in the following NSLDS Online Services: Enrollment Update, Overpayment Update, and Default Services. |
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