Early 2016 Interval Averages (Pre-adjustment).xlsx

The provided document appears to be an Excel spreadsheet detailing interval customer impact data for early 2016 operating hours prior to adjustment. It contains call interval averages for various days and time periods. The related state and local contract opportunity is for Contact Center Operations in the state of Massachusetts.

The spreadsheet provides detailed hourly and half-hourly call volume data for each day of the week, covering the time period from 6:30 AM to 7:30 PM. This data could be relevant to the operations and staffing requirements for the Contact Center Operations contract. No additional details about the contract scope, term, pricing, or procurement process are provided in the given information.