E-STAR RFI_Final.pdf

Enforcement Ac on Sta s cal Analysis and Repor ng System (E-STAR)

Request for Informa on (RFI)

Synopsis

This announcement is a request for informa on (RFI) only. This is an RFI released pursuant to

FAR 15.201(e). Responses to this RFI will be used solely for informa onal, planning, and market research purposes only. This RFI does not cons tute a Request for Proposal (RFP), Invita on for

Bid (IFB), Request for Quota on (RFQ), or a promise to issue an RFP or RFQ. This RFI does not commit the Government to contract for any supply or service. CBP will not be responsible for any costs incurred by interested par es in responding to this RFI. All such costs shall be borne solely by the interested party. Interested par es are responsible for adequately marking proprietary or compe on sensi ve informa on contained in their response.

Par cipa on or non-par cipa on in this RFI does not preclude involvement in any future RFP or

RFQ. Should the Government decide to release a solicita on, it may be posted on the SAM.gov website or other online tool used by the Government to solicit offers dependent on the acquisi on strategy u lized (e.g., GSA eBuy). Interested par es are advised to monitor the

SAM.gov website for any updates pertaining to this RFI. The informa on provided in this RFI is subject to change and does not bind the Government. All responses submi ed become the property of the Federal Government and will not be returned to vendors. The Government is under no obliga on to no fy respondents of the results of this RFI.

Responses to this RFI are due to CBP-LESC-RFI@cbp.dhs.gov by 5:00 PM ET on Thursday, July 10, 2025.

Purpose: The Department of Homeland Security (DHS), U.S. Customs and Border Protec on

(CBP) is conduc ng market research related to the poten al moderniza on of its current

Enforcement Ac on Sta s cal Analysis and Repor ng System (E-STAR). E-STAR is CBP’s digital system for repor ng incidents involving use of force, assaults against officers/agents, and/or vehicle pursuits. The primary objec ve of this poten al moderniza on effort is to replace the exis ng system with a cost-effec ve, adaptable solu on capable of integra ng with other technologies. CBP is seeking informa on on a wide range of poten al solu ons, from incremental improvements to the current E-STAR system to en rely new and innova ve approaches for mee ng its incident repor ng requirements. Solu ons should allow for rapid updates to requirements without incurring excessive costs.

The Law Enforcement Safety and Compliance (LESC) Directorate, located in Harpers Ferry, WV, is conduc ng market research on behalf of Opera ons Support, CBP, to iden fy incident repor ng that represent the most effec ve approach for delivering a modernized E-STAR system.

To support this market research, CBP invites interested vendors to provide informa on regarding CBP's E-STAR system requirements.

Note: The capabili es outlined in this RFI and its a achments do not represent defini ve CBP requirements and are subject to change prior to any poten al future solicita on. Furthermore, all quan es and details provided are no onal and do not cons tute poten al solicita on quan es. Vendors should not interpret the listed capabili es as final or representa ve of CBP's actual requirements. The listed capabili es are for informa onal purposes only.

Ques ons from the Government: Please respond to the following topics and ques ons from

CBP regarding your company's capabili es. While responses to all ques ons are op onal, vendors must respond to all ques ons in Sec on A to be eligible to a end the Industry Day.

Page Limits: Responses to ques ons in Sec on D: Cyber Security and Resiliency must be limited to one page per ques on (e.g., one page response to #1, one page for #2, etc.). There are no page limits for responses to the other sec ons.

Sec on A – Industry Day A endance

LESC Directorate will host an E-STAR Industry Day, at the CBP Advanced Training Center (440

Koonce Rd Harpers Ferry, WV 25425) on Thursday July 24, 2025.

The purpose of this event is to share informa on with industry partners regarding CBP's requirements for the E-STAR system. During the Industry Day, CBP will present the current system's capabili es, as well as CBP's desired capabili es and efficiencies for a future system.

CBP also seeks feedback from industry on how these desired capabili es and efficiencies can be achieved.

A schedule and direc ons for a ending the event will be provided to vendors that respond to this RFI.

Disclaimer: The Industry Day is not a Request for Proposal (RFP) or an invita on for bid, nor shall it be construed as a commitment by the Government. The Government does not intend to make an award based on this Industry Day or otherwise compensate vendors for the informa on received. Following the conclusion of this Industry Day, the Government may or may not decide to issue an RFP or an invita on to bid. Informa on shared during the Industry

Day may be used by CBP as part of its market research efforts. Please do not provide any informa on that is source selec on sensi ve.

1. Is your company interested in a ending the E-STAR Industry Day on July 24, 2025?

2. If so, indicate whether your company will a end virtually or in person.

3. Vendors a ending in-person may bring up to two a endees. All informa on for in-person a endees must be provided in the response to this RFI by comple ng A achment 1 –

Industry Day A endee Informa on.

4. Vendors a ending virtually must submit email addresses for all a endees.

5. Following the E-STAR Industry Day, CBP may conduct one-on-one mee ngs with vendors to gather more detailed informa on about their proposed solu ons. If your company is interested in mee ng with LESC, please provide your availability (specifying dates a er July

24, 2025), indicate your preference for a virtual or an in-person mee ng, and specify the amount of advance no ce required from CBP to schedule a mee ng.

Sec on B – Company Background

1. Please provide the following informa on about your company:

(a) Company Name (b) Company Address (c) Primary Point of Contact (Name, Title, Phone

Number, Email Address) (d) Business Size (Small, Large) (e) Socio-economic status (if any) (f)

Unique En ty Iden fier (UEI) and CAGE Code.

2. Iden fy the North American Industry Classifica on System (NAICS) code(s) your company recommends for this requirement?

3. Does your company have experience delivering a system for repor ng use of force, assaults, vehicle pursuits, or other types of law enforcement incidents? If yes, please provide no more than three past experiences using the format below. CBP may contact the customers listed to inquire about vendor’s performance serving customer and validate the informa on provided.

Department, Agency, or Locality

Customer POC Informa on Name

Title

Email Address

Phone Number

Customer feedback provided to vendor For Federal customers, CPARS will suffice

Size of contract ($)

Period of performance

Number of users supported

Number of licenses purchased

Addi onal services provided

For example, were any custom features built specifically for the customer

Number of FTE contractors required to build system

Sec on C – Dra Statement of Work

1. Do you have any ques ons or concerns regarding A achment 2 - Dra Statement of Work?

2. Do you have any sugges ons for addi onal requirements or clarifica ons to exis ng requirements in A achment 2 - Dra Statement of Work? The government is especially interested in sugges ons that will decrease system costs and increase the Government’s flexibility to con nue upda ng the system as needed in the future.

3. Beyond the requirements outlined in A achment 2, do you have any innova ve ideas or alterna ve approaches for achieving the objec ves of the E-STAR system moderniza on to include the use of an ar ficial intelligence (AI) or other machine learning approaches?

Please describe these ideas and explain how they could provide addi onal value or address

CBP's needs more effec vely.

4. One of the challenges with the current E-STAR system is that the Government is not able to update or add forms/form fields or data repor ng without a computer programmer upda ng the back-end programming. How would you address this challenge using innova ve technologies or approaches?

5. Describe your capability to build a system for incident repor ng on use of force, assaults against officers/agents, and vehicle pursuits. Vendors are encouraged to limit marke ng or promo onal materials and focus their submissions on directly addressing the requested informa on.

6. As outlined in 5.5 of the SOW, CBPs engagement model calls for full- me dedicated development and implementa on support during the first six months to facilitate rapid knowledge acquisi on and skill development within our team. CBP expects support requirements to naturally decrease as our internal exper se grows and opera onal independence is achieved. Please describe your approach to providing intensive ini al support while planning for a gradual transi on to maintenance-level assistance, including proposed milestones for evalua ng readiness to reduce support levels

7. As outlined in sec on C. of the SOW, CBP will require the vendor to provide a Transi on-In

Plan. Please describe your approach to data migra on with minimal impact to the government.

Sec on D - Cyber Security and Resiliency

This sec on focuses on cyber security and resiliency, with a par cular emphasis on FedRAMP-authorized cloud services. While the Government is primarily interested in solu ons that leverage FedRAMP, vendors may also propose alterna ve security architectures and compliance frameworks that can demonstrate an equivalent level of security and resilience.

1. Does your proposed solu on rely on FedRAMP-authorized cloud services? If yes:

(a) Has the service been through FedRAMP authoriza on? (b) If yes, at which baseline (high or moderate)? (c) If yes, what is the date of your Authority to Operate? (d) Please include appropriate documenta on as an a achment clearly outlining the sponsoring en ty and using proper nomenclature for the FedRAMP authorized system(s) as referenced in the FedRAMP

Marketplace.

2. If your solu on relies on cloud services that are not yet FedRAMP authorized:

(a) Is there a roadmap and meframe in place for achieving FedRAMP authoriza on? (b) Are you seeking FedRAMP authoriza on via an Agency ATO? (c) If yes, please provide contact informa on for your Agency Sponsor. (d) If your proposed solu on does not rely on FedRAMP-authorized cloud services, please describe your alterna ve security architecture and explain how it meets or exceeds CBP's security requirements. Include details on your approach to data protec on, access control, vulnerability management, and incident response.

3. If your company uses cloud services that are currently FedRAMP authorized:

(a) For each so ware product (including any mobile applica ons) described in this RFI, state whether the product/applica on is currently in your FedRAMP boundary (b) for any so ware products that do not currently fall within your FedRAMP boundary, provide a meframe for when each product/applica on will be within your FedRAMP boundary or a reason why it will not be included in your FedRAMP boundary (c) Describe how the data on either side of your

FedRAMP boundary is logically or physically separated.

4. Describe your personnel ve ng process and outline contractual requirements with your service providers to ensure consistent personnel security clearances.

5. Describe the cyber resiliency techniques that your solu on employs to prepare for, prevent and/or avoid any adverse situa ons or events (e.g., diversity, non-persistence, privilege restric on). In addi on, please describe your overall approach to building a secure and resilient system, including your strategies for threat modeling, security tes ng, and con nuous monitoring.

Sec on E – Sustainment

1. Describe your recommended approach to sustaining the system a er Go-Live.

2. CBP envisions “sustainment” will include so ware maintenance, technical support, security updates, and train-the-trainer sessions for CBP system administrators whenever new features or updates to exis ng features are released. Are there any other cri cal elements of sustainment that CBP should plan to support?

3. CBP is interested in evalua ng the pros and cons of integra ng technical support with the

CBP Help Desk or a 24/7 technical support op on integrated with the contractor system. Do you recommend integra on with exis ng CBP technical support mechanisms (for example, use of the CBP Helpdesk for Tier-1 end user support / ini al triage of all end user issues)?

4. What processes do you recommend using for escala on if Tier 1 end user support does not resolve the issue?

Sec on F – Rough Order of Magnitude (ROM) Cost Es mate

1. Describe your pricing model (e.g., itemized, bundled, enterprise-level) and provide a Rough

Order of Magnitude es mate for the total cost of building and sustaining the system over a

5-year period. Provide details on the key cost drivers, including the pricing structure for the sustainment approach you recommended in Sec on E

2. In addi on to the ROM es mate, please describe the key benefits of your solu on and explain how it would provide value to the Government. Consider factors such as improved efficiency, increased flexibility, increased scalability, and reduced sustainment costs.

3. Vendors should assume that any CBP employee may require system access at any me, but

5,000 or fewer CBP employees will use the system during any given year. CBP contractors will not have access to or use the system.

4. If you provided suggested updates to the requirements in Sec on C that would reduce system costs, please es mate the cost reduc ons that could be realized if the Government were to implement your suggested updates.

Ques ons for the Government: Ques ons for the government regarding this RFI may submi ed prior to 5 pm ET on Tuesday July 1, 2025, at CBP-LESC-RFI@cbp.dhs.gov. The Government will respond to applicable ques ons prior to 5 pm ET on Tuesday, July 8, 2025.

CBP will not respond to any media or other unrelated inquiries sent to the inbox. CBP will neither extend the deadline for response submission nor respond to requests for extensions.

Submission Instruc ons: Interested vendors must submit responses prior to 5 pm ET on

Thursday, July 10, 2025, following the process described below.

Send an email response to CBP-LESC-RFI@cbp.dhs.gov with the following three (3), separate, individual a achments:

1. A Microso Excel document providing the required informa on listed in A achment 1 for no more than two vendor representa ves who will be a ending the Industry Day.

2. A Microso Word document including your company’s wri en responses to the ques ons in

Sec on A-E (All text should be in Times New Roman, size 12 font. If acronyms are used, they must be spelled out upon first use and must be used more than twice); and,

3. If needed, a zip file with documenta on in support of / referenced in vendor responses, including FedRAMP documenta on (if applicable) and spreadsheet or other documenta on for

ROM (if needed).

Note: CBP will maintain vendor confiden ality and proprietary informa on with all documenta on.