DWA Janitorial - PWS.docx

DWORSHAK JANITORIAL SERVICES

PERFORMANCE WORK STATEMENT (PWS)

PART 1 – GENERAL INFORMATION

1.0 General: This is a non-personal services contract to provide year-round Janitorial Services at the U. S. Army Corps of Engineers, Dworshak Project, Ahsahka, Idaho. The Government will not exercise any supervision or control over the Contractor employees performing the services herein. Such Contractor employees shall be accountable solely to the Contractor, who in turn is responsible to the Government.

1.1 Description:

1.1.1 Dworshak Dam and Reservoir (Dworshak Project) is a multi-purpose hydropower facility with missions that include operation and maintenance of the facility for flood control, hydroelectric power generation, recreation, and natural resource management. Dworshak Project is in North Central Idaho along the North Fork of the Clearwater River, approximately 5.5 miles from the City of Orofino, where the nearest services are located.

1.1.2 The facilities serviced under this contract consist of seven separate buildings, of varying distances from one another (driving between some buildings is required), containing a mix of office space, visitor areas, and industrial areas. The facilities work also includes cleaning some building exteriors and limited surrounding grounds.

1.1.3 Approximately 50 full-time employees occupy the facility year-round, five seasonal employees and 2–4 volunteers occupy the facility approximately March through October. In addition, the visitor center and tour paths within the dam receive significant visitation May through September. (See details in Attachment 1, Facilities Inventory.)

1.2 Objectives: The objectives of this contract are to provide clean, professional, well-maintained facilities:

· for a safe and comfortable work environment for Project employees,

· that Project management can be proud to present to visiting officials and dignitaries, and

· in which the visiting public can feel comfortable and proud.

1.3 Scope: The Contractor shall provide all personnel, equipment, supplies, consumables, transportation, tools, materials, uniforms, name badges, supervision, and other items and non-personal services necessary to clean and maintain cleanliness in accordance with this Performance Work Statement (PWS). The Contractor shall employ sufficient trained staffs to ensure coverage for all required shifts.

1.4 Contractor Work Schedule:

1.4.1 Contractor’s Hours of Operation. The Contractor’s onsite work schedule shall generally be limited to hours outside the Hours of Occupancy for the various Project buildings (see Attachment 1, Facilities Inventory); exceptions must be coordinated with the COR. The facilities must meet contract standards each weekday at 6:00 a.m., excluding recognized holidays. In addition, Visitor Areas must meet the contract standards by 6:00 a.m. each calendar day between Memorial Day Weekend and Labor Day. Visitor Areas are defined as: Visitor Center lobby, restroom, and 2nd floor and basement display areas' Dam 1603 Gallery; and Dam North Tower, floors 9–11.

1.4.2 Recognized Holidays. The Federal Government recognizes 11 holidays annually. The calendar dates for each holiday observance may be found online at https://www.opm.gov/policy-data-oversight/snow-dismissal-procedures/federal-holidays.

1.4.2.1 The Contractor is not required to perform services on the holidays listed below.

Columbus Day

1.4.2.2 The Contractor shall be required to perform services at the Visitor Center, Dam 1603 Gallery, and floors 9 – 11 of the Dam North Tower on Memorial Day; Juneteenth; Independence Day; and Labor Day. Other facilities will not require service on these days.

1.5 Quality Control: The Contractor shall establish and maintain an effective Quality Control Program (QCP) to ensure services are performed in accordance with the requirements of this PWS and to identify opportunities for improvement. (Reference FAR Clause 52.246-4 Inspection of Services--Fixed Price)

1.5.1 Minimum QCP Elements. The Contractor’s Quality Control Plan shall include:

· Names and qualifications of Quality Control personnel

· Description and anticipated schedule and/or frequency of Quality Control inspections

· Description of Quality Control records to be maintained by the Contractor, to include reports and corrective or preventative actions taken

· Employee training plan/program

· Inventory control system for supplies and consumables

Submittal: The Contractor shall submit to the COR their draft QCP within 10 days of contract award. The Government will review the draft QCP and may make requests for changes. Additional changes may be required over the life of the contract depending on the Government’s findings while performing Quality Assurance Surveillance.

1.5.2 Quality Control Records. The Contractor shall maintain written Quality Control Reports onsite in an area and format accessible to the COR for review.

1.6 Quality Assurance: The Government will evaluate the Contractor’s performance and Quality Control Plan in accordance with the Quality Assurance Surveillance Plan (QASP). The QASP and any methods of quality assurance inspection may change during the life of the contract, depending on Contractor performance.

1.7 Coordination: The following administrative meetings are required under this contract. and shall be held during normal operating hours, Monday–Friday, 0630–1700. Except for the Post-award Conference, meetings may be telephonic, virtual, or onsite at Dworshak Project.

1.7.1 Post-award Conference. The Contractor shall attend a Post-award Conference convened at Dworshak Project. The purpose of this conference will be to review the contract requirements and provide any clarifications needed, establish the roles and responsibilities of Government and Contractor personnel, present Contractor submittals to the Contracting Officer’s Representative (COR), and provide a general site orientation to Contractor personnel. The Post-award Conference should be held within 15 calendar days of contract award, but not later than the first day of the Performance Period. The COR will publish minutes from this conference for Contractor review and acknowledgement.

1.7.2 Progress/Coordination Meetings. The Contractor shall lead regular Progress/Coordination meetings to include Contractor representative and onsite lead staff(s), the COR, and any other Government personnel, as appropriate. It is expected these meetings will be monthly for at least the first six months of the contract, and approximately quarterly thereafter, depending on Contractor performance. The Contractor shall be responsible for distributing the meeting notes within seven calendar days of each Progress/Coordination meetings.

1.7.3 Other. The COR or the Contract Representative may call meetings at other times to discuss changes, concerns, or other special circumstances, as needed. The individual calling the meeting will be responsible for documentation.

1.8 Contracting Officer’s Representative (COR): The COR monitors all technical aspects of the contract and assists the Contracting Officer (KO) with contract administration. A letter of designation issued to the COR by the KO, a copy of which is sent to the Contractor, states the responsibilities and limitations of the COR. Neither the COR nor any other Dworshak personnel are authorized to change any of the terms and conditions of the contract. Only a warranted Contracting Officer may do so.

1.9 Contractor Personnel: For Contractor personnel requirements, see also Section 2.3 – Project Security.

1.9.1 Contractor Employees – General. Contractor and subcontractor employees must be at least 18 years of age, qualified, and capable of performing the work. Contractor personnel shall present a neat appearance and shall always wear proper clothing and personal protective equipment (PPE) while performing work at the Project site.

1.9.2 Contractor Employee – Identification. All Contractor and subcontractor employees must wear either clothing marked with the prime Contractor’s company identification (name and/or logo), or a company-issued photo identification tag while at Dworshak Project. In addition, all Contractor and subcontractor employees must always have government-issued photo identification with them while on the Project.

1.9.3 Contractor Employee Denial. The Contracting Officer or their representative may deny access to Dworshak Project to any Contractor employee deemed to be a potential threat to health, safety, or security, or who has shown to be careless or otherwise irresponsible.

PART 2 – SAFETY, ENVIRONMENTAL, AND PROJECT SECURITY

2.1 Safety Requirements

2.1.1 Safety and Health Requirements. The Contractor shall comply with all applicable federal, state, agency, local, and industry standard safety practices. The Contractor shall comply with all applicable standards of the version of EM 385-1-1, USACE Safety and Health Requirements Manual, that is in effect on the date of the contract solicitation. Prospective contractors should reference the manual at: https://www.publications.usace.army.mil/Portals/76/Publications/EngineerManuals/EM_385-1-1.pdf.

2.1.2 Accident Prevention Plan (APP). A qualified person must prepare a written site-specific APP in accordance with the format and requirements of USACE Safety and Health Requirements Manual, EM 385‑1‑1, Appendix A, and as supplemented herein. The APP must be job-specific and address any unusual or unique aspects of the project or activity for which it is written. Prospective contractors should reference the Appendix A of the document linked above and take special note of the requirements of the Safety Inspection Checklist.

Note: As part of the APP, include a site-specific COVID-19 monitoring plan which addresses, at a minimum, the following elements.

· Procedures for periodic sanitation inspections

· Procedures for disinfecting project site to include high traffic areas IAW CDC guidelines

· Site specific measures to practice social distancing while working on the project.

· Employee training on the signs, symptoms, and protection measures IAW CDC guidelines.

Submittal: The Contractor shall provide to the COR a copy of its job-specific Accident Prevention Plan not less than 20 calendar days prior to commencing work onsite, to provide ample time for Government review and feedback and for necessary edits prior to acceptance. The Contractor shall also provide the completed Safety Inspection Checklist for an Abbreviated APP, as found on the three pages immediately following Appendix A of EM 385-1-1. (The APP also includes the Activity (or Position) Hazards Analysis and the Hazard Communication Program.)

2.1.3 Contractor-Provided Training. In accordance with EM 385-1-1, Section 01.B and Appendix A, paragraph 3.k(5), the Contractor shall identify in its APP the company’s plan for initial safety and occupational health orientation for new hires and for periodic employee refresher training; periodic employee safety trainings shall be not less than monthly.

Submittal: The Contractor shall provide to the COR written attestation that each employee performing work at the Government site has received initial safety and occupational health orientation, according the Contractor’s APP, as well as written record of periodic employee refresher trainings.

2.1.4 Government-Provided Training. Contractor and subcontractor employees must receive the following safety-related training/overview. The Government will provide this training/overview with each new employee’s first visit to the site, and annually thereafter. The employee shall be required to sign in attestation that the training/overview has been received and understood.

2.1.4.1 Hazardous Energy Control Program Awareness.

2.1.4.2 Industrial Awareness.

2.2 Environmental Requirements:

1.12.1 Wastewater. The Contractor shall only dispose of liquid cleaning wastes (i.e., mop water) in interior utility sinks and toilets. No liquid wastes shall be dumped into regular sinks, floor drains, our on exterior grounds.

1.12.2 Spills. Special measures shall be taken to prevent chemicals, fuels, oils, greases, bituminous materials, and waste washings from entering public waters. Any spills caused by Contractor employees shall be cleaned up immediately. Spills of 5 gallons or greater caused or found by Contractor employees shall be immediately reported in accordance with paragraph 5.8.2.

1.12.3 Utilities Conservation. The Contractor shall ensure employees practice utility conservation, including turning off lights when not necessary for work and turning off water faucets and valves when not in use.

2.3 Project Security:

2.3.1 General security requirements and guidance: The security requirements described below apply to all contract personnel (including employees of the prime Contractor (“Contractor”) and all subcontractor employees) supporting the performance requirements of this contract. The Contractor is responsible for compliance with these security requirements. Questions regarding security matters shall be addressed to the designated Government representative (e.g., Contracting Officer Representative (COR), Requiring Activity (RA) representative, or Contracting Officer (if a COR or other RA representative is not appointed)). Contract personnel are critical to the overall security and safety of US Army Corps of Engineers (USACE) installations, facilities and activities, and security awareness training contributes to those efforts. The Department of Defense (DoD) and Army security training requirements specified below, if applicable, are performance requirements; all applicable contract personnel shall complete initial training within 30 days of contract award or the date new contract personnel begin performance on the contract. Within five business days from the completion of training, the Contractor shall provide written documentation (e.g., email or memorandum) to the Government representative. The documentation shall include the names of contract personnel trained and which training they completed; the Contractor shall maintain training records as part of their contract files and be prepared to provide copies of training certificates to the Government representative. Contractor personnel and vehicles are subject to search when entering federal installations. Additionally, all contract personnel shall comply with Force Protection Condition (FPCON) measures, Random Antiterrorism Measures (commonly referred to as “RAMs”), and Health Protection Condition (HPCON) measures. The Contractor is responsible for meeting performance requirements during elevated FPCON and/or HPCON levels in accordance with applicable RA plans and procedures—this includes identifying mission essential and non-mission essential personnel. In addition to the changes otherwise authorized by the changes clause of this contract, should the FPCON or HPCON levels at any individual facility or installation change, the Government may implement security changes that affect contract personnel. The Contractor shall ensure all contract personnel are aware of their security responsibilities, including any site-specific requirements identified in local policies or procedures.

2.3.2 Antiterrorism (AT) Level I training: All contract personnel requiring routine access to Army installations, facilities, and controlled access areas, or requiring network access shall complete initial and annual refresher AT Level I awareness training. Online AT Level I awareness training is available at https://jko.jten.mil/ (website subject to change).

The Contractor shall ensure that all Contractor and subcontractor employees complete the following online security-related trainings within 30 calendar days of obtaining access to the Government site, and annually thereafter. There are no enrollment fees for these trainings.

Antiterrorism (AT) Level I Awareness. https://jko.jten.mil/courses/atl1/launch.html

Operational Security (OPSEC) Awareness. https://www.cdse.edu/catalog/operations-security.html or https://www.iad.gov/ioss/

Submittal: Certificates of completion shall be provided to the COR within five working days of completion.

2.3.3 Physical security and access control requirements: All contract personnel requiring physical access to a federal installation or facility shall comply with the access control procedures of that location. Contract personnel requiring unescorted access to meet contract performance requirements on a DoD installation in the US shall be vetted by the installation/facility Provost Marshal/Directorate of Emergency Services/Security Office using the National Crime Information Center-Interstate Identification Index (commonly referred to as “NCIC-III”) and Terrorist Screening Database (commonly referred to as “TSDB”). Contract personnel shall comply with all personal identity verification requirements specified in installation/facility policies and procedures. Contract personnel who do not meet requirements for unescorted access to USACE facilities shall coordinate escorted access with the Government representative, as needed. Contract personnel who receive keys, access cards, or lock combinations that provide access to government-owned property shall comply with key and lock control procedures of the RA.

2.3.4 Suspicious Activity Reporting training (e.g. iWATCH, CorpsWatch, or See Something, Say Something): All contract personnel shall receive initial and annual refresher training from the RA representative on the local suspicious activity reporting program. This locally developed training provides contract personnel with general information on suspicious behavior, and guidance on reporting suspicious activity to the project manager, security representative or law enforcement entity.

Contractor and subcontractor employees must receive the following security-related training/overview. The Government will provide this training/overview with each new employee’s first visit to the site, and annually thereafter. The employee shall be required to sign in attestation that the training/overview has been received and understood.

Dworshak Project Access Policy

Suspicious Activity Reporting. (iWATCH, CorpsWatch, or See Something, Say Something)

Submittal: The Contractor shall provide to the COR a completed Dworshak Project Access Request form for each employee requiring access to (template provided by the Government).

Submittal: The Contractor shall provide to the COR the full name, date of birth, and driver’s license/government ID number (or simply a readable copy of the government ID) for each employee, not fewer than 10 calendar days prior to the employee needing access to the Government site, in order for the Government to run background checks. (Allow four weeks for foreign nationals.)

2.3.5 Escorting in classified and/or sensitive areas: In accordance with applicable regulations, all contract personnel who do not possess the appropriate security clearance or access privileges will be escorted in areas where they may be exposed to classified information or operations, sensitive information or activities, or restricted areas.

2.3.6 Pre-screen candidates using E-Verify Program: Contractors shall comply with the requirements set forth in FAR clause 52.222-54 Employment Eligibility Verification and FAR Subpart 22.18 in using the E-Verify Program at (https://www.e-verify.gov/) (website subject to change) to meet the contract employment eligibility requirements. Contractors are encouraged to cooperate with Federal and State agencies responsible for enforcing labor requirements to include eligibility for employment under United States immigration laws in accordance with FAR 22.102-1(i). An initial list of verified/eligible candidates shall be provided to the COR no later than three business days after the initial contract award. When contracts are with individuals, the individuals will be required to complete a Form I-9, Employment Eligibility Verification, and submit it to the Contracting Officer to become part of the official contract file.

Submittal: The Contractor shall provide to the COR the E-verify report for each Contractor and subcontractor employee, prior to the individual gaining access to the Government site.

PART 3 – GOVERNMENT FURNISHED ITEMS

3.1 Facilities:

3.1.1 Sanitation Facilities. The Government will provide use of sanitation facilities for Contractor employees while performing work onsite.

3.1.2 Storage Areas. The Government will provide limited space for storage of Contractor’s equipment and supplies. The Contractor shall maintain all storage areas in a neat and orderly condition at all times. All storage areas are accessible to Government employees. The Contractor shall be responsible for security of its equipment and supplies.

3.1.3 Utility Sinks. The Visitor Center, Dam, Resource Maintenance Building, and Powerhouse each have utility sinks with hot and cold running water for Contractor use. The Contractor shall be responsible for maintaining these sinks and ensuring they are clean and free of drain-clogging debris.

3.2 Utilities:

3.2.1 Electricity. The Government will provide standard 110 electrical power for the Contractor’s use from existing outlets. The Contractor shall provide all cords and adapters necessary to operate equipment for performing the work of this contract.

3.2.2 Water. The Government will provide hot and cold running water from existing Project sources. The Contractor shall provide all hoses, connectors, adapters, and buckets necessary to perform the work of this contract. There are two water outlets located within 600 feet of the furthest end of the Fishing Access Area: one is standard garden hose spigot; the other is 1½″ hydrant deck wash that requires coordination with the Control Room Operator to utilize.

3.2.3 Telephone. Contractor employees may use Project telephones to call other Project phones and emergency services only. The Contractor shall provide for all other telephonic communication for its employees. If cell phones are used, it is incumbent upon the Contractor to determine the best service for their need. Note that there is no AT&T cell coverage at Dworshak Project.

3.3 Other:

3.3.1 Access & Safety Items: The Government will issue the following to authorized Contractor employees at the beginning of each shift. The Contractor employee is responsible for the use and safeguarding of these items. All items must be returned by the Contractor employee prior to leaving the Project at the end of each shift.

· Proximity Badge for access through doors and gates locked by proximity card readers

· Brass Key for access through doors that do not utilize proximity card readers

· One-way Pager for emergency notifications issued by Dworshak personnel

3.3.2 Rubber Bands: The Government will provide large rubber bands, when available, for securing wastebasket liners.

PART 4 – CONTRACTOR FURNISHED ITEMS AND SERVICES

4.0 General: The Contractor shall provide all equipment/tools, supplies/materials, consumables, facilities, transportation, personal protective equipment, and other items and non-personal services that are not listed in Part 3 of this PWS.

4.1 Equipment/Tools: The Contractor shall supply all necessary equipment and tools to perform cleaning according to the requirements of this contract. The Contractor shall provide and maintain its equipment in safe and operable condition. All equipment items shall be clearly identified as belonging to the Contractor.

4.1.1 Equipment Inventory. The Contractor shall prepare and maintain a list of cleaning equipment to be used on the Project site, whether the equipment is stored onsite. The Equipment Inventory shall include the equipment type/name, manufacturer/brand, intended use, and number of units by storage area. For powered equipment the Equipment Inventory shall also include model number and serial number.

Submittal: The Contractor shall deliver its initial Equipment Inventory to the COR for acceptance at or prior to the Post-award Conference.

4.1.2 Equipment Manuals. The Contractor shall maintain a printed copy of the manufacturer’s operation and maintenance instructions for each piece of powered equipment used onsite. These instructions shall be stored in a location known by and easily accessible to its employees and the COR.

4.1.3 Fuel Storage. No combustible fuel shall be stored on the Project, and no propane, diesel, or gas-powered equipment shall be left on site with fuel still in the tank.

4.2 Cleaning Chemicals: The Contractor shall supply all necessary cleaning chemicals to perform cleaning according to the requirements of this contract. These items shall meet or exceed the specifications of the USDA BioPreferred standard (http://www.biopreferred.gov/BioPreferred/faces/catalog/Catalog.xhtml#). Also see section 2.1, Safety Requirements, regarding Hazardous Communication and Chemical Inventory requirements.

4.2.1 Cleaning Agents. Biodegradable soaps, soap compounds, and/or detergents shall be used. If the Contractor uses a cleaning compound containing disinfectants and/or deodorants in lieu of applying these materials separately, the label shall state that the compound is biodegradable and contains disinfectants and/or deodorants. The manufacturer’s instructions shall be followed in mixing the proper strength solution for application.

4.2.2 Germicidal Disinfectants. Only standard commercial germicidal disinfectants shall be used. The manufacturer’s instructions shall be followed in mixing the proper strength for applications.

4.2.3 Deodorizers. Deodorant shall be a material packaged and marketed for use as a deodorizer. The manufacturer’s instructions shall be followed in mixing the proper strength for application. The deodorant may be mixed with the cleaning solution if the manufacturer’s instructions on the deodorant label do not prohibit it.

4.2.4 Waxes and Sealers. Commercial grade of floor finish specified by the manufacturer to be suitable for the surface on which to be used shall contains at least 17% metal cross-link or metal interlock formulation. The submittal shall contain information on the types of waxes and sealers to be used on the various types of floors and manufacturer’s certification that the product meets or exceeds all applicable specifications and manufacturer’s recommendations on methods of application. No solvent-based waxes, strippers, or sealers are acceptable for use on the Project.

4.3 Consumables: The Contractor shall provide the consumables listed below for use throughout the Project facilities by employees, visitors, and dispensers. All paper products shall contain recycled materials.

4.3.1 Toilet Tissue. Most toilet tissue dispensers on the Project are Georgia-Pacific Compact 2-Roll Vertical Dispenser, Model 56790. The Contractor must provide 2-ply compact paper specifically designed for use in this unit. If standard dispensers exist, standard 2-ply toilet tissue rolls shall be provided for these.

4.3.2 Paper Towels. Most paper towel dispensers on the Project are Georgia Pacific enMotion Automated Touchless Dispensers, Model 59462. Contractor must provide paper towel rolls that fit the existing machines. There are a few bi-fold and multi-fold paper towel dispensers on the Project. For these, paper towels provided shall be strong, pliable, absorbent, and fit the existing dispensers.

4.3.3 Batteries. “D” batteries are required for battery-operated paper towel dispensers named above. The Contractor shall provide “D” batteries and replace as needed.

4.3.4 Toilet Seat Protectors. Toilet seat protectors shall be provided for each restroom stall with toilet.

4.3.5 Hand Soap. Most of the hand soap dispensers on the Project are Waxie EZ Skin Care Dispensers, Model 9942WAB. The Contractor shall provide the required foaming soap insert for these dispensers. In the event an existing dispenser breaks, the Contractor shall provide countertop pump-style foaming hand soap dispensers for use until dispensers can be repaired or replaced.

4.3.6 Trash Receptacle Liners. Liners shall be suitable for the type of trash receptacle and shall be appropriate for the type and strong enough to carry the weight anticipated for such receptacles without leaking or breaking.

4.3.7 Urinal Deodorizer Screens. Urinal deodorant screens shall be provided for each urinal on the Project. Screens will be replaced as needed to prevent unpleasant odors in the restrooms. Deodorant cakes/blocks are acceptable, if combined with a removable screen. Deodorant cakes/blocks alone are not acceptable.

4.4 Signage:

4.4.1 Safety Cones. The Contractor shall provide and utilize its own safety cones or signs as needed to provide warning to building occupants and visitors of unsafe conditions, such as wet floors. Cones and signs shall clearly identify the specific hazard and shall be labeled with the Contractor’s name.

4.4.2 Out of Order Signs. The Contractor shall provide and utilize its own “Out of Order” signs for use on any plugged toilets, sinks, or drinking fountains.

4.5 Personal Protective Equipment (PPE): The Contractor shall ensure all its employees are provided with and utilize PPE, including hard hats, hearing protection, gloves, and goggles, when required. The Contractor shall also ensure employees arrive to the Project in appropriate clothing, in accordance with EM 385-1-1, Section 05.A.06.

PART 5 – SPECIFIC TASKS

5.0 Cleaning Services: The Contractor shall maintain cleanliness in all buildings and spaces listed and described in Attachment 1, Facilities Inventory, in accordance with the standards listed below and in attached Technical Exhibit 1, the Performance Requirements Summary (PRS). The Contractor shall employ cleaning methods that will ensure no damage occurs to buildings, structures, finishes, or furnishings.

5.1 General Cleaning

5.1.1 Interior Surfaces. All surfaces up to seven feet from the floor, including but not limited to wall décor, framework, fire extinguishers, planters, displays, furniture, heater registers, etc. Does not include computer and other electronic display screens.

5.1.2 High Surfaces. Includes walls, ceilings, vents, registers, and light fixtures above seven feet that can be reached from standing, or from a 6-foot ladder, with or without a long pole tool (such as a Webster® duster).

5.1.3 Environmental Surfaces. Heavily touched environmental surfaces, including but not limited to hand rails, tables and counters in common areas, showers, sink and toilet fixtures, door handles, door panels, restroom dispensers, common-use phones, elevator call panels, light switches, drinking fountains, and Visitor Center displays.

5.1.4 Glass & Clear Displays. Glass includes all interior glass in doors, partitions, walls, frames, mirrors, etc., and all exterior windows that can be accessed from the floor/ground level or with a 6-foot ladder. Clear displays include Plexiglas/acrylic displays, display cases, frames, windows, etc., and all exterior windows that can be accessed from floor/ground level, shall free of film, dirt, smudges, fingerprints, water, and other foreign matter, including bugs, bug spots, and cobwebs.

5.1.5 Waste Receptacles & Recycling. Includes all interior waste receptacles and exterior waste receptacles at building entrances and the Powerhouse fishing wall. All waste collected shall be deposited in dumpsters provided by the Government or removed from site and disposed of lawfully. Empty cardboard boxes left at trash receptacles shall be broken down flat and placed in the nearest cardboard recycle bin.

5.1.6 Exterior Second Floor Windows. All exterior windows above the standing area, and adjacent awning light fixtures, shall be maintained free of accumulated bugs and cobwebs; it is anticipated the Contractor will need to have a 30-foot long pole duster stored onsite to maintain the exterior second floor windows adequately.

5.2 Specific Areas: The areas listed below have specific cleaning requirements in addition to those listed above.

5.2.1 Building Entrances. Includes entrance/exit doors, windows, thresholds, eaves, overhangs, and pathways/sidewalks within a radius of 10 feet from the entrance (to reduce tracking or blowing in of debris). The Visitor Center main entrance shall be maintained the full width of the entrance area to the curb (approximately 1,000 square feet).

5.2.2 Elevators. All surfaces of elevator car interior, including ceiling, walls, call panels, doors, floors, vents, mats, and door tracks. Also includes doors, door tracks, and call panels outside the car at each landing.

5.2.3 Restrooms & Locker Rooms. Restrooms and Locker Rooms require daily cleaning and sanitizing of sinks, toilets, urinals, showers, shower mats, dispensers, plumbing fixtures, and door handles, regardless of apparent use. Waste receptacles include feminine product disposal containers. Daily cleaning includes maintaining and refilling hand soap, paper towel, toilet paper, toilet seat protector dispensers, and urinal deodorizer screens.

5.2.4 Kitchens / Break Rooms. Kitchens and Break Rooms require daily cleaning, regardless of apparent use. Includes counters, tables, appliance exteriors, sinks, basins, faucets, drains, and maintaining and refilling hand soap and paper towel dispensers.

5.2.5 Powerhouse Control and Equipment Rooms. Both locations require Contractor employees to be escorted.

· The Control Room, including kitchenette and restroom, but excluding control console, shall be cleaned to standard on every shift when a Control Room Operator is available.

· The Equipment Room, adjacent to the Control Room, shall have the waste receptacles emptied daily and carpets vacuumed and spot-cleaned weekly; no other routine cleaning is required here.

5.2.6 Industrial Areas: General cleaning is applicable in these areas, except that tools, equipment (installed or free-standing), work benches and worktables, shall be left untouched and worked around, as necessary.

5.2.7 Building Exteriors.

· Visitor Center exterior concrete and rock-faced exterior walls that can be reached from standing and with a long pole duster (such as a Webster® duster), as well as all first-floor eaves, overhangs, and light fixtures. Second floor exterior windows and associated second floor eaves, overhangs, and light fixtures.

· Dam North Tower Viewing Deck includes fully concrete walkway, overhang, and light fixtures.

· Powerhouse second floor windows and associated second floor eaves, overhangs, and light fixtures.

· Guard Shack exterior painted metal siding that can be reached from standing and with a long pole duster (such as a Webster® duster).

5.2.8 Fishing Access Area (including vehicle access lane). Includes checking the area not less than each Sunday night and picking and/or sweeping up loose waste, removing waste from garbage cans, and cleaning cutting boards. Upon Government request, up to five times each Period of Performance, the Contractor shall hose down the pavement to wash all remaining organic fish residues from the pavement to the river side of the Fishing Access Area wall. Inorganic matter other than fish remains must be collected for waste disposal and not hosed away. (Also see paragraph 3.2.2.)

5.3 Floor Care

5.3.1 Routine Floor Care – Specific Cases.

· The Dam 1603 Gallery is a half-mile painted concrete floor. This area is prone to water damage from rain and snow-melt seeping through overhead and leaks from cool water pipes that span the length of the gallery. This is a Visitor Area and requires daily attention to meet general cleaning standards and to regularly remove excess water to prevent hard water staining, damage to floor paint, and slips, trips, and falls.

· The Dam 1005 Gallery is a shorter painted concrete floor. This area is prone to scuff marks from equipment and bicycles. This area is traversed by official visitors and VIPs and requires a high level of maintenance, including occasional buffing, to reduce the appearance of scuff marks.

· Textured concrete floors (primarily Powerhouse stairs) shall be swept free of dust and dirt, regularly as needed, and scuff marks and oils smudges shall be removed often. Textured non-slip flooring in elevators shall be swept free of dust and loose dirt. Designated concrete floors and upper stairs in the Powerhouse will be swept free of dust, debris, and dead insects not less than monthly.

· Carpeting shall be vacuumed frequently, daily in high-traffic areas, to prevent ground in dirt and debris from damaging carpet fibers, reducing the aesthetics and life of the carpet. Spots and stains shall be treated as soon as possible after they are noticed.

· Interior floor mats are owned by the Government and require care the same care as area carpeting.

5.3.2 Periodic Floor Care. In addition to meeting general cleaning standards daily, the following require additional periodic maintenance efforts. The Contractor may develop a periodic schedule for this work; however, the Government reserves the right to request work outside the schedule if floors begin to

· Terrazzo Floors shall be maintained with an accepted stone floor protection system that incorporates honing, applying a protective sealer, and regular polishing to maintain the uniform shine. Terrazzo baseboards and stairs may require special tools to maintain adequately.

· Vinyl Tile Floors shall be regularly maintained with a uniform seal and wax coating to maintain a waterproof, slip-resistant surface.

· Ceramic Tile floors shall be regularly maintained with a uniform wax coating (no sealer) to maintain a waterproof, slip-resistant surface.

· Carpeted areas shall be regularly deep cleaned, as needed, to maintain a fresh look and add to the life of the carpet. The Contractor must use a manufacturer-recommended cleaning method for the carpet type.

· Interior floor mats are owned by the Government and require care the same care as area carpeting. In addition, if floor mats become excessively soiled between carpet cleanings, the Contractor shall trade the mats out with the appropriate Government-owned spare mat.

5.4 Process Requirements

5.4.1 Safety Cones. The Contractor shall utilize safety cones and signs as needed to provide warning to building occupants and visitors of unsafe conditions, such as wet floors. Cones and signs shall be removed when the hazard no longer exists.

5.4.2 Incidents. The Contractor shall notify the Control Room Operator immediately when any safety, environmental, or security issue is noted, as well as report damaged buildings, fixtures, or equipment, or other unusual situations. The Contractor shall also provide notification to the COR as soon as practicable.

5.4.3 Personal Items. Contractor employees shall not disturb papers or personal items on desks, open desk drawers or cabinets, use office equipment, or use telephones except for communication with Contractor staffs, the COR, or the Control Room Operator. Personal items found in unexpected places around the Project should be left at the Visitor Center Front Desk and marked “lost and found.”

5.4.4 Re-placing Items. When items such as tables, chairs, chair mats, floor mats, and wheeled items, must be moved to perform cleaning work, the Contractor shall, whenever possible, return these items to their original places and positions.

TECHNICAL EXHIBIT 1

PERFORMANCE REQUIREMENTS SUMMARY

The Contractor service requirements are summarized below into performance objectives that relate directly to mission essential items. The Performance Standard briefly describes the minimum acceptable levels of service for each requirement. The Acceptable Quality Level (AQL) indicates the maximum defect that will still ensure mission success. The Contractor is responsible to meet all the requirements of this contract.

AQL for Visitor Areas (Visitor Center lobby, restroom, 2nd floor and basement display areas, Dam 1603 Gallery, and Dam North Tower, floors 9–11) and Powerhouse Control Room is 95%. AQL for all other areas is 85%.

The normal surveillance method will be unscheduled inspections. When Contractor performance regularly meets the contract performance standard, surveillance will be scaled back to verified customer complaints and feedback. If Contractor performance does not meet the contract performance standard, surveillance may be escalated to statistical random sampling, which may result in payment deductions for defective performance.

Performance Objective Performance Standard

5.2.3 Restrooms &

Locker Rooms In addition to meeting general cleaning standards, restrooms and locker rooms are disinfected and free of odors and scale. All dispensers are operational and at least half full of required product.

TECHNICAL EXHIBIT 2

DELIVERABLES SCHEDULE

The table below summarizes the deliverables required under this contract. Deliverables are generally reports, letters, plans, and data that the Contractor is required to provide to the Government for review and acceptance or to document the Contractor’s activities and progress. Other items not listed here may also be required from time to time. All items may be submitted either in electronic or hardcopy format to the Contracting Officer’s Representative.