Attachment_11_HESSIT_Price_Proposal_Template_Final.xlsx

TAB 1

• Teaches how to give an honest opinion on a plan or idea even when it feels scary to do so

• Apply four core emotional intelligence skills for achieving results

• Identify your emotional strengths and areas for development

• How to manage multiple projects, responsibilities and bosses

• How to get more done in less time

• Properly handle data collection from multiple sources and data retention in Excel.

• Know common anger myths and their factual refutations.

• Know the helpful and unhelpful ways of dealing with anger.

• Understand the difference between objective and subjective language.

• Know tips in identifying the problem.

• Express a feeling or position using I-messages.

• Negotiation and solution-building.

• Reflect on one’s hot buttons and personal anger dynamics.

• Use your unique strengths to your advantage

• Eliminate self-sabotaging behaviors.

• Confidently handle complaints and criticism

• Keep projects on track and on budget

• Set and maintain priorities

• Improve communication on all projects

• Set professional and career goals, keep sight of the “big picture,” and stay on track as you prioritize your daily activities.

• Prepare yourself to take on the important challenges in your work.

• Take on more leadership roles with self-assurance and confidence.

• Understand the benefits and purpose of interpreting body language.

• Learn to interpret basic body language movements.

• Recognize common mistakes when interpreting body language.

• Understand your own body language and what you are communicating.

• Assess a potential change to the status quo and determine its likelihood for success

• View problems from various perspectives to devise strategies that incorporate multiple stakeholders’ interests

• Address the fears associated with public speaking

• List the steps involved in preparing and delivering a briefing or presentation

• Start choosing how to act instead of reacting

• Work easily and effectively with people who have different personalities and communication styles

• Remain flexible and open in the face of change

• Remain in control in emotionally charged situations

• How to know if your paragraphs are in a confusing, illogical order … and the best way to fix the problem

• How to avoid the trap of wordy opening paragraphs that leave the readers wondering “Huh?”

• Plan documents by identifying their purpose, audience, thesis, and scope

• Think critically through each stage of the writing process

• Recognize and correctly interpret verbal and nonverbal feedback

• Listen for intent and meaning in another’s message

• Techniques for maintaining your composure when you feel like losing your cool

• How to think on your feet in meetings, interviews and impromptu presentations … no more regrets over what you wish you’d said!

• Cope with challenging personalities

• Resolve conflict with constructive confrontation and resolution skills

• Creating a plan and sticking to it

• Getting organized so you can find anything—instantly

• Determine the recordkeeping requirements-for paper and electronic records-that ensure adequate and proper documentation of agency business operations

• Gather information about records as a basis for efficient filing and storage solutions

• Maintain the records specific to their agency's program including those created by e-mail, word processing, and imaging systems

• Generate innovative solutions by discovering and testing creative ideas

• Evaluate ideas objectively

• Solve problems more effectively

• Use sound methods of framing problems and thinking critically to implement solutions

• Overcome obstacles to critical thinking and problem solving

• Use various tools to promote critical thinking for problem solving

• Explore how service is defined by customers

• Select the appropriate technique for your analysis situation

• Select a sampling procedure

• Develop effective survey tools and instruments

• Frame a decision outcome to achieve

• Improve the quality of decision making of your group and in your organization

• Gain confidence in editorial decisions

• Use knowledge of listening, verbal and nonverbal cues, and communications styles to provide quality service

• Create, revise and evaluate various types of correspondence documents

• Understand the similarities and differences between paper-based documents and email

• Coordinate and conclude the document drafting process; decide when a document is ready for release

• Effective techniques to elicit and create excellent requirements

• Practice creative thinking skills • Compare and contrast analysis techniques

• Get the most out of your models and diagrams by asking the right questions during analysis

• Identify why the project is being done (business drivers)

• Create a context data flow diagram to identify interfaces, data flows, and high-level processes

• Make the most efficient use of elicitation and analysis techniques

• Make informed decisions about what you do and when

• Refer to critical writing rules to avoid errors

• Understand the roles, responsibilities and needs of project team members

• Identify and apply critical project management tools

• Identify stakeholders, their relationships to each other and how these relationships affect projects

• Recognize stakeholder issues within the organization

• Determine what next steps are necessary prior to finalizing an analysis

• How to leverage a powerful, customer-focused communication strategy to maximize the positive outcome of every service call.

• Recognize the critical success factors for effective meetings

• Assess self-knowledge to better understand and involve others in productive outcomes

• Apply the critical components in creating an effective environment for group activities

• Eliminate the queasy stomach

• Steady the shaking hands

• Utilize shallow breathing techniques

• Speak with poise

• Go For The Extraordinary – Don’t Settle For Ordinary

• Schedule The Big Rocks – Don’t Sort Gravel

• Rule Your Technology – Don’t Let It Rule You

• Fuel Your Fire – Don’t Burn Out

• How to develop your project plan and get it started in the right direction

• How to apply the universal 6-stage project management model

• Compose clear, concise written products at work, following correct usage and grammar principles

• Data, reports, graphs and formats

• How to solve print problems

• Provide easy response options to ensure action

• Recognize when to use different sentence structures for different purposes

• Correctly use commas, abbreviations, verb conjugation and tenses, and complex sentences

• Approach writing with the most up-to-date information on correct grammar usage and changes to the English language

• Correctly use commas, abbreviations, verb conjugation and tenses, and complex sentences

• Approach writing with the most up-to-date information on correct grammar usage and changes to the English language

• How-tos for communicating diplomatically in a variety of tough situations

• Strategies for opening the lines of communication to end energy-draining feuding and infighting in your department

• Presentation skills that will make you a standout in meetings

• Learning from Extremes: Stretch your thinking beyond assumptions and get to bolder ideas.

• Interviewing: Conduct interviews to get deeper, more honest responses.

• Immersive Empathy: Learn what it means to “walk in someone else’s shoes.”

• Work through or prevent conflict by avoiding destructive statements or actions

• Develop strategies for interacting with communication styles unlike one's own

• Identify and use conflict resolution styles appropriate for different situations

• Differentiate between a population and a sample

• Explain leadership and management as an integration of roles with distinct characteristics

• Describe emotionally intelligent leadership skills

• Understand the dynamics of change and what’s needed to transition from technical expert into roles that require leadership

• Understand your listening style and listening attitude

• Learn how management and program analysts focus their data collection and analysis.

• Learn the two general types of information/data important to program success: descriptive and judgmental.

• Organize, analyze, and interpret results.

• Learn the differences between quantitative and qualitative data collection and analysis and how they are utilized in programmatic decision making.

• Use data collection and analysis tools and checklists to assist in making program and management decisions, including:

- behavioral observation checklists

- knowledge tests

- opinion surveys

- the Delphi Technique

- questionnaires

- individual and group interviews

• Identify, analyze and determine priority of your workday

• Use a daily action plan to allocate time and energy

• Adapt to tough workplace changes

• Persist in the face of difficult challenges when solutions are not apparent

• Follow through on plans, turn good intentions

• Apply effective multitasking strategies

• Plan and schedule multiple projects

• How to get organized and stay that way

• Why deadlines get missed—and how to make sure they won´t be

• Apply effective multitasking strategies

• Determine the quality model that is most appropriate for your organization

• Evaluate a deliverable-based work breakdown structure (WBS) and create a WBS dictionary

• Validate a project schedule and demonstrate schedule compression techniques

• Recognize true priorities and learn to act on what is important.

• Become more efficient and more effective.

• Why intuitive decision making is not effective

• Identify and eliminate muda;

• Attach a SQL query to a control in a form

• Create macros and attach them to events of forms and command buttons. The courseware will be geared toward the HUD-current version of Microsoft Access.

• Enforce referential integrity between tables

• Use sub datasheets to enter data in multiple tables simultaneously. The courseware will be geared toward the HUD-current version of Microsoft Access.

• Add fields to a table and set a primary key

• Utilize the full range of new editing and formatting features available to include themes and styles

• Create and format Pivot Tables and Pivot Charts

• Use formula Auditing Techniques to analyze a worksheet

• Use formula Auditing Techniques to analyze a worksheet

• Add custom borders to a range and create cell names

• Create an Amortization Schedule

• Utilize the full range of new editing and formatting features available to include themes and styles

• Create and modify a 3-D Clustered Column Chart and gain an understanding of Excel®s charting program

• How to use the Visual Basic Editor to eliminate repetitive keystrokes and save time

• Ways to create visually exciting charts with graphics with customized drawing tools

• Create and define a new project plan.

• Create and organize tasks.

• Managing project task

• Managing project tasks resources

• Reporting status

• Customize the improved Ribbon to make the commands you need most accessible

• Format characters and paragraphs including fonts, line spacing, tabs and inserting special characters

• All about capitalization and punctuation

• Painless proofreading

• Techniques for finding errors in numbers, prices, codes, dates, etc.

• Commonly misused words and how to use them correctly

• Utilize the full range of editing and formatting features available to include themes and styles

• Create and modify a 3-D Clustered Column Chart and gain an understanding of Excel®s charting program

• Add custom borders to a range and create cell names

• Create an Amortization Schedule

• Use proven strategies to improve work relationships and sell your ideas to others

• Determine their negotiation styles and learn ways to adapt those styles to match the preferences of the other party

• Direct the flow of the negotiation process

• Encourage others to initiate changes

• Use different questioning techniques during negotiations

• Gain support for and commitment to ideas and decisions

• Confidently navigate Outlook and learn how to manage your schedule to the minute

• Understand how an employee's basic annuity will be computed and what benefits will be payable to survivors

• Use relaxation techniques to overcome nervousness

• Learn how to project voice and use pauses to dramatize your point

• Expertly handle difficult questions and situations