DU100H-14-R-0002.06-11.dmc.doc

`PART 1 – DESCRIPTION

Combined Synopsis/Solicitation

This is a combined synopsis/solicitation for commercial items prepared in accordance with the format in Subpart 12.6, as supplemented with additional information included in this notice. This announcement constitutes the only solicitation; proposals are being requested and a written solicitation will not be issued.

Solicitation, DU100H-14-R-0002, is being issued as a Request for Proposal (RFP). Proposals are being requested and a written solicitation will not be issued. Provisions and clauses in effect through Federal Acquisition Circular 2005-73 are incorporated into this RFP. This is a full and open requirement with a NAICS code of 518210 “Data Processing, Hosting, and Related Services.” The period of performance is a 12 (twelve) month base year and 4(four), 1(one) year option periods if exercised. The type of contract will be a firm-fixed unit price.

All materials submitted in response to this RFP should reference the RFP number, DU100H-14-R-0002. Please be advised that if your firm submits a proposal, it shall be considered valid for a period of 30 days from the established solicitation closing date. The Government will award a contract made on the basis of the best value proposal resulting from the solicitation to the responsible offeror whose offer conforming to the solicitation meeting or exceeding the acceptability standards for non-cost factors.

HUD may award the contract with or without discussions. All proposals are due no later than 3:00 pm (EST), July 11, 2014. All interested parties will be required to submit a written proposal in response to the RFP.

Interested offerors may submit any questions in writing via email to the Contract Specialist and Contracting Officer respectively, Demetress.E.Stringfield@hud.gov and Donald.M.Comer@hud.gov . It is requested that all questions be received within 5 calendar days of the date this solicitation is posted no later than 12P.M. No questions will be accepted after the date and time referenced.

Proposals must be received no later than the time specified for receipt of proposals to be considered for award.

PART 2 - SUPPLIES OR SERVICES

BASE PERIOD: October 7, 2014 – October 6, 2015

(Ref PWS 5.2.1) - FFP

FFP

FFP

NTE $900,000.00

NTE $900,000.00

IAW FAR 31.205-46

COST (NTE) $50,000.00

NTE $50,000.00

Grand Total

*During the base period the Contractor is expected to provide three (3) months of services to include Tasks 2 thru 10 after the nine (9) month transition/start-up is complete.

OPTION PERIOD 1: October 7, 2015 – October 6, 2016

FFP

FFP

NTE $900,000.00

NTE $50,000.00

Grand Total

OPTION PERIOD 2: October 7, 2016 – October 6, 2017

FFP

FFP

NTE $900,000.00

NTE $50,000.00

Grand Total

OPTION PERIOD 3: October 7, 2017 – October 6, 2018

FFP

FFP

NTE $900,000.00

NTE $50,000.00

Grand Total

OPTION PERIOD 4: October 7, 2018 – October 6, 2019

FFP

FFP

NTE 900,000.00

NTE $50,000.00

Grand Total

Total Amount of contract if all option periods are exercised: $_________________ PART 3 –DESCRIPTION of PRODUCTS/SERVICES

SECTION C – PERFORMANCE WORK STATEMENT (PWS)

C-1

GENERAL INFORMATION

1.1 General

The U.S. Department of Housing and Urban Development (HUD) Office of Single Family Asset Management (SFAM) is seeking a business service provider to provide a web-enabled commercial-off-the-shelf (COTS) application which will assist with the management and operational procedures associated with SFAM’s Real Estate Owned (REO) portfolio and analysis needs as outlined within this PWS. These services include providing a method which can serve as the primary process for HUD staff and its business partners to send, receive, distribute, analyze, maintain, and manage information relative to HUD’s preconveyance, property management, and disposition strategies and activities. The Contractor’s provided method shall allow for immediate (real-time) availability to complete a variety of pre and post REO portfolio management functions which shall include interfacing with all HUD approved internal applications and providing reporting capabilities.

1.2 Background The Federal Housing Administration (FHA), an organizational unit within HUD, administers the single-family mortgage insurance program. FHA insures approved lenders against the risk of loss on loans they finance for the purchase, and in some instances rehabilitation, of single-family homes. In the event of a default on an FHA insured loan, the lender generally acquires title to the property by foreclosure, a deed-in-lieu of foreclosure, or other acquisition method, files a claim for insurance benefits and conveys the property to HUD. As a result of acquisitions through the mortgage insurance program and other programs, HUD has a need to manage and sell a sizable inventory of single-family homes in a manner that promotes homeownership, preserves communities, and maximizes return to the FHA insurance funds.

HUD is one of the largest sellers of real estate in the U.S. In fiscal year 2012, HUD sold one hundred and six thousand single-family homes, valued at over seven (7) billion dollars with related expenses totaling over one (1) billion dollars. HUD administers the disposition program through four (4) Homeownership Centers (HOC) located in Philadelphia, Pennsylvania; Atlanta, Georgia; Denver, Colorado; and Santa Ana, California. Each HOC is responsible for a designated geographic area. HUD currently has multiple contracts with companies who provide management and marketing (M&M) services throughout the United States, Puerto Rico, the Caribbean, Guam and the Northern Marianna Islands. A map displaying these geographic contract areas and additional information about HUD’s M&M Contractors may be viewed at http://www.hud.gov/offices/hsg/sfh/reo/mm/mminfo.cfm.

Throughout this PWS, HUD may collectively refer to these vendors as M&M Contractors or vendors. HUD may also identify specific M&M Contractors individually as the Mortgagee Compliance Manager (MCM), Asset Manager (AM), and Field Service Manager (FSM). The following is a summary of the purpose and objectives of each M&M Contractor:

· Mortgagee Compliance Manager (MCM): The Mortgagee Compliance Manager performs a variety of pre- and post-property conveyance services to ensure that HUD's interests are protected. These services include: reviewing property inspections to ensure the property is in conveyance condition; assessing provided claim documentation; resolving conveyance exceptions; and providing guidance to Mortgagees related to pre-conveyance and post-conveyance responsibilities.

· Field Service Manager (FSM): Field Service Managers (FSM) provide property maintenance and preservation services consisting of: verifying pre-conveyance determinations on property conditions, inspecting the property, securing the property, performing cosmetic enhancements/repairs, and providing on-going maintenance. Properties acquired by HUD are assigned to FSMs.

· Asset Manager (AM): The AMs are responsible for the marketing and sale of REO property. Multiple AMs are contracted to market HUD-owned properties within their selected contract area within their geographic HOC areas.

Currently, there are approximately 22,700 users accessing REO Property Information via HUD’s current REO case management application. HUD has over 45 million attachments stored in 18 terabytes in system data warehouse space. The current hardware configuration has 104 web servers designated for HUD. Based on the nature of SFAM’s mission, it is imperative that the Contractor’s provided method be accessible and properly functioning. On a monthly basis, approximately 658,000 attachments are uploaded by MCMs, AMs and FSMs. The following are statistics of current process volumes:

· MCMs - there were 7,479 Conveyance Extension requests, 355 Occupied Conveyance requests, 21,093 Overallowables requests, and 210 Surchargeable Damage requests initiated.

· FSMs - there were 11,355 HPIR inspections, 94,834 FSM inspections, 364 HOM, 1,571 work order notifications, 1,104 invoice transmittals, and 270,382 attachments.

· AMs - there were 33,838 AM inspections, 8,654 routine inspections, 10,926 appraisals, 201 HOM, 16,220 Listed dispositions, 230 Direct Sales dispositions, 18,883 preliminary acceptances, 13,002 contracts, 10,564 settlements, 16,666 work order notifications, 871 invoice transmittals, and 276,425 attachments.

1.3 Objectives

The objective of this requirement is to obtain a business service provider whose system can identify and utilize current industry standard practices to assist HUD with managing the case-level activities associated with the REO portfolio and facilitating data storage and analysis. By obtaining these services, HUD is looking to improve the systematic procedures required by the property disposition processes and accomplish HUD’s mission of improving the way HUD does business.

1.3.1 System of Record

SFAM and the Contractor’s provided method for portfolio management shall be the system of record for the activities and functions associated with REO case management. The Single Family Acquired Asset Management System (SAMS) (A80S) is the system of record for financial management functions in compliance with the Federal Credit Reform Act and processes disbursements to M&M Contractors, vendors, taxing authorities, and homeowners’ associations.

SAMS and the Contractor’s provided method for portfolio management shall operate using a shared system of record approach, where the Contractor’s provided method shall provide related performance of REO property management functions to SAMS.

The Contractor’s provided method shall have the ability to receive, distribute, maintain, provide, and manage all information necessary to support the REO Case Management System of Record for HUD’s Single Family Disposition Process (SFDP).

New property acquisitions are currently provided by the A43C Claim system to SAMS. SAMS assigns new properties to geographical contract areas and performs the data exchange with the Contractor’s provided method. The Contractor shall provide a method to support operational data exchanges as required by the SFDP and performance under this PWS.

SAMS assigns a unique identification number to each Contractor or vendor directly involved in doing business with HUD who may be paid for the products or services provided to HUD.

1.3.2 Applications/Systems

The following is a listing of applications and systems the Contractor’s provided method may have interactions with:

· Homesales.Gov

· Pay.gov

· A43C Single Family Insurance Claim System

· A15 GEO Code Service Center

· Single Family Data Warehouse (SFDW)

· SAMS

The Contractor shall incorporate data exchanges with the aforementioned systems into their provided method as required for their performance under this PWS. The Contractor shall provide a method that is capable of exchanging with new systems as required by HUD while in service as the system of record for the activities and functions associated with REO case management per the SFDP.

1.3.3 Step Protocol

Currently, there are eleven steps used to track the progress of the asset disposition process. Each step is described below:

STEP 0: Conveyance Notification - When the MCM reviews the mortgagee claim for any possible errors.

STEP 11: Pre-Conveyance – When an insured FHA loan is 60+ days delinquent with the possibility of a future conveyance to HUD through the electronic filing of a claim by the Mortgagee.

STEP 1: Acquisition – The case is automatically promoted to step one when the claim passes hard edits and is paid in the HUD Claims System and is passed to the Contractor from SAMS. The property is automatically assigned to the FSM.

Initial Inspection Complete - The FSM completes required HUD Property Inspection Report (HIPR) inspections.

STEP 1b: Clean-Out Complete –HPIR and Property Condition Report (PCR) completed.

STEP 1c: Ready to Show Condition – Upon FSM promotion to this step the property is automatically assigned to an AM.

STEP 2: Appraisal Complete. Upon receipt of the appraisal, the AM promotes the case to Step 2.

STEP 3a Disposition Pending – is the creation for all property dispositions. This action requires a second approval.

STEP 3: Held Off Market (HOM) - is when a property is held off market, which may occur any time during the Asset Disposition process.

STEP 4: Direct Sale – A Direct Sale consists of property sales under the Direct, Lottery, NSP and ACA property disposition types. The AM conducts a direct sale if the property is eligible for special programs that are not placed on the listing site for completive bidding.

STEP 5: Ready to List - When the AM establishes value and validates the property in the disposition process that it’s ready to list and will move to the listing site.

STEP 6: Listed – The property reaches the Listing Site and follows the rules for each listing period.

STEP 7: Preliminary Acceptance - When the AM accepts a bid and validates the contract.

STEP 8: Ratified Contract - When the purchaser and AM ratify the sales contract and assigns the closing agent.

STEP 9: Sale Closed – When the AM approves the HUD-1 and the closing agent forwards the sale proceeds to HUD.

STEP 10: Reconciled – SAMS reconciles the HUD-1 to the settlement funds received the property is promoted to Step 10 and the case is considered closed.

1.4 Constraints The services identified within this PWS will adhere to the rules, regulations, laws, standards and conventions identified by HUD as well as within the Federal Government. Constraints applicable to this requirement include, but are not limited to:

Advisory

http://www.whitehouse.gov/omb/mgmt-gpra/gplaw2m.html

http://www.whitehouse.gov/omb/fedreg/gpea2.html

http://www.whitehouse.gov/omb/circulars/a127/a127.html

http://www.whitehouse.gov/omb/circulars/index.html

OMB Circular A-130

"Security of Federal Automated Information Resources" (Appendix III) http://www.whitehouse.gov/omb/circulars/index.html

http://www.whitehouse.gov/omb/circulars/index.html

OMB Circular A-130

"Security of Federal Automated Information Resources" (Appendix III) (see also 34 FR 6428) http://www.whitehouse.gov/omb/circulars/index.html

http://www.whitehouse.gov/omb/memoranda/index.html

http://www.whitehouse.gov/omb/memoranda/index.html

http://www.whitehouse.gov/omb/memoranda/index.html

http://www.whitehouse.gov/omb/memoranda/index.html

http://www.whitehouse.gov/omb/memoranda/index.html

U.S. Government Chief Financial Officer’s (CFO) Council, Financial Management Systems Compliance Review Guide http://www.cfoc.gov/

www.fasab.gov/concepts.htm

M

Federal Accounting Standards Advisory Board (FASAB) Statement 4 Managerial Cost Accounting Concepts and Standards http://www.fasab.gov/concepts.htm

M

www.fasab.gov/concepts.htm

M

M

· Access – The Contractor shall provide data security with multiple levels of access for users including HUD employees and designated Contractors, which supports HUD’s business procedures and workflow. The Contractor shall ensure the security and privacy of the information collected and stored.

· Geographical Access – The Contractor shall provide HUD staff from the four (4) HOCs access to their specific geographical locations (See Attachment 1/Geographical Locations). In addition the M&M Contractors are assigned geographical locations (contract areas) within each of the HOC jurisdictions and may periodically be realigned. In the event a contract area is realigned, the Contractor shall be required to transition M&M Contractors and properties in the active inventory into new or existing contract areas.

· Role Based Access - All application users including HUD staff, business partners, and customers shall have role-based access to processes that are independent of geographic location (See Attachment 2 – Required User Roles). The Contractor’s application shall conform to HUD’s current and future business practices and policies. Additionally, the Contractor’s application shall have the ability to provide an audit trail of each user’s transactions.

1.5 Non Personal Services

The Government will neither supervise Contractor employees nor control the method by which the Contractor performs the required tasks. Under no circumstances shall the Government assign tasks to, or prepare work schedules for, individual Contractor employees. It shall be the responsibility of the Contractor to manage its employees and to guard against any actions that are of the nature of personal services, or give the perception of personal services. It the Contractor feels any action constitutes, or are perceived to constitute personal services, it shall be the Contractor’s responsibility to notify the Contracting Officer immediately. These services shall not be used to perform work of a policy, decision making or management nature, i.e. inherently Government functions. All decisions relative to programs supported by the Contactor shall be the sole responsibility of the Government.

1.6 Period of Performance

The Period of Performance shall be for one Base Period of 12 months and four (4) 12-month Option Periods, if exercised. The Period of Performance reads as follows:

Base Period October 7, 2014 – October 6, 2015

Option Period 1

October 7, 2015 – October 6, 2016

Option Period 2

October 7, 2016 – October 6, 2017

Option Period 3

October 7, 2017 – October 6, 2018

Option Period 4

October 7, 2018 – October 6, 2019

1.7 Place of Performance

The services to be performed under this contract shall be performed at the Contractor’s facility.

1.8 Hours of Operation

The Contractor’s application shall be accessible to support the tasks within this PWS between the hours of 7:00 AM EST and 9:00 PM EST, Monday through Friday, Saturday 7:00 AM EST and 6:00 PM EST, except Federal holidays.

The Contractor’s application shall include a property listing and bid site (See Section 5.2.1.8.1). The property listing and bid site shall be accessible to selling brokers and the general public seven (7) days per week / twenty-four (24) hours a day except during scheduled outages for data updating.

The Contractor shall be available to respond to and resolve service related emergencies twenty-four (24) hours a day, seven (7) days per week, including recognized Federal holidays.

1.9 Post Award/Kickoff Conference

The Contractor shall attend any post award conference convened by the contracting activity in accordance with FAR Subpart 42.5. The Government intends to convene a Post Award Conference with the Contractor within five (5) business days after contract award. The Contracting Officer will notify the Contractor of the specific date, location and agenda within three (3) days after contract award. This meeting will be held at no additional cost to the Government.

1.10 Status Meetings

The Contracting Officer, Government Technical Representative (GTR) and other Government personnel, as appropriate may meet periodically with the Contractor to review Contractor performance, requirement status, etc. At these meetings, the GTR will apprise the Contractor of how the Government views the Contractor’s performance or progress of the requirement. The Contractor will apprise the Government of problems, if any, being experienced. Appropriate action shall be taken to resolve outstanding issues immediately. These meetings shall be at no additional cost to the Government. Post award conference and subsequent meetings may be held via teleconference.

1.11 Contractor Travel

The Contractor shall be required to perform periodic travel within the Continental United States (CONUS) in the performance of this PWS. Travel shall be in accordance with contract requirements. Prior to travel, the Contractor shall coordinate with and receive Government approval from the GTR for all travel. All travel costs associated with the performance of the awarded contract will be reimbursed in accordance with the Federal Travel Regulation (FTR), if specifically authorized. The Contractor is responsible for obtaining all passenger transportation, lodging and subsistence. Cost incurred for transportation and per diem (lodging, meals and incidental expenses) shall be billed in accordance with the regulatory implementation of FAR 31.205-46, Travel Costs. Per diem for lodging and meals will be at the GSA approved rates unless approved in advance by the Contracting Officer. HUD will not reimburse Contractor’s local travel. Local travel is defined as travel within 50 miles of Washington, DC.

1.12 Transition Period 1.12.1 Transition-In

The transition in period shall be determined based on the pricing table located in the pricing schedule of the solicitation. During this period the Contractor is expected to provide three (3) months of services to include Tasks 2 thru 10, after the nine (9) month transition is complete. As a successor, the Contractor shall have personnel on board to ensure a smooth transition with the incumbent. The Contractor shall provide an orderly transition of work acceptance and accomplishment such that any impact to a program is minimized.

The Contractor shall ensure that the transition to their solution, to include the development of any new procedures or modules as provided by their method, does not result in a delay of providing services under this PWS at the conclusion of this transition period.

1.12.2 Transition-Out

To minimize any decrease in productivity and to prevent possible negative impacts on additional services, the Contractor shall have personnel on board during the ninety (90) day Transition-Out period. The incumbent Contractor shall ensure a smooth transition with the successor Contractor during the Transition-Out period, prior to completion of contractual performance. The incumbent Contractor shall aid the successor in the development of plans, procedures and methods for the assumption of all on going work. The Contractor shall provide an orderly transition of work acceptance and accomplishment.

1.12.3 FHA Transformation Phase-Out HUD has embarked on a technology and business process reengineering effort called “FHA Transformation.” Under FHA Transformation, the functionality and/or corresponding data products and procedures of many of FHA’s current systems will be re-platformed onto different, government-owned technology. Once data, processes, and their supporting technology are migrated to this new processing platform, the business need for the system or Contractor method may disappear. In the event that this determination is made, the Contractor provided method will be decommissioned and there will be no need to support its operation and maintenance. HUD will provide Contractor with notice of this determination 90 days prior to the target termination date.

Systems Security Administrator – The Contractor shall designate a Systems Security Administrator (SSA) no later than ten (10) days after the Contract Award Date. The Administrator shall use forms provided by HUD to initiate requests for user access to HUD systems and to request access modifications and deletions. The SSA shall certify that all staff have received instruction in system security issues, are familiar with the contents of the current version of HUD Handbook 2400.24 Rev. 2, Information Security Program, and have completed HUD’s Computer Based Training program.

The Contractor shall ensure that its employees, in performance of tasks within the PWS receive annual training in accordance with HUD Handbook 2400.2 which provides detailed information on security policies, procedures, ethics, and best practices.

C- 2

DEFINITIONS, ACRONYMS, APPLICABLE DOCUMENTS/PUBLICATIONS

2.1

DEFINITIONS

Continental United States (CONUS) The 48 contiguous States and the District of Columbia.

Contractor A supplier or vendor awarded a contract to provide specific supplies or service to the Government. The term used in this contract refers to the prime.

Contracting Officer (CO) A person with authority to enter into, administer, and/or terminate contracts and make related determinations and findings on behalf of the Government. Note: the only individual who can legally bind the Government.

Defective Service A service output that does not meet the standard of performance associated with the Performance Work Statement.

Deliverable Anything that can be physically delivered, but may include non-manufactured things such as meeting minutes or reports

Government Furnished Property (GFP) Government-furnished property” means property in the possession of, or directly acquired by, the Government and subsequently furnished to the Contractor for performance of a contract. Government-furnished property includes, but is not limited to, spares and property furnished for repair, maintenance, overhaul, or modification. Government-furnished property also includes Contractor-acquired property if the Contractor-acquired property is a deliverable under a cost contract when accepted by the Government for continued use under the contract.

Government Technical Monitor (GTM) An individual designated by the Contracting Officer to provide technical assistance to the GTR and monitoring performance under the contract.

Government Technical Representative (GTR) An employee of the U.S. Government appointed by the Contracting Officer to perform contract administration activities in regard to technical issues. This individual has authority to provide technical direction to the Contractor as long as direction is within the scope of the contract, does not constitute a change and has no funding implications. This individual does NOT have authority to change the terms and conditions of the contract.

Inherently Governmental Functions Activities that require either the exercise of discretion in applying Government authority, or the making of value judgments in making decisions for the Government.

Key Personnel Contractor personnel that are evaluated in a source selection process and that may be required to be used in the performance of a contract by the Key Personnel clause. When key personnel are used as an evaluation factor in best value procurement, offerors can be rejected if they do not have firm commitments from the persons that are listed in the proposal.

Non-personal Services Contract A contract under which the personnel rendering the services are not subject, either by the contract’s terms or by the manner of its administration, to the supervision and control usually prevailing in relationships between the Government and its employees.

Performance Requirements Summary (PRS) A listing of the performance requirements under the contract that are to be evaluated by the Government on a regular basis, performance indicators for these requirements, performance standards for these requirement and surveillance methods to be used to determine if performance standards are met (and optionally, any maximum payment for meeting the acceptable quality level (AQL) and any deduction from payment for not meeting the AQL).

Performance Standard The Contractor’s performance level required by the Government. This is also known as the acceptable quality level (AQL).

Performance Work Statement (PWS) A statement of work for performance based acquisitions that describe the required results in clear, specific and objective terms with measurable outcomes.

Physical Security Actions that prevent the loss or damage of Government property.

Quality Assurance (QA) Policies and procedures adopted by the Government to ensure that supplies and services acquired under Government contracts conform to the contract’s quality requirements.

Quality Assurance Surveillance Plan (QASP) A plan describing how the agency will survey, observe, test, sample, evaluate and document the Contractor’s performance in meeting critical performance standards identified in the contract.

Quality Control (QC) All necessary measures taken by the Contractor to assure that the quality of an end product of service shall meet contract requirements.

Service Contract A contract that directly engages the time and effort of a Contractor whose primary purpose is to perform an identifiable task rather than to furnish an end item of supply.

Single Family Disposition Process (SFDP) The activities, procedures, analysis, and information requirements as it relates to the process employed by HUD for property disposition.

SubContractor Any person , other than the prime Contractor, who offers to furnish or furnishes any supplies, material, equipment, or services of any kind under a prime contract or a subcontract entered into in connection with such prime contract, and any person who offers to furnish or furnishes general supplies to the prime Contractor or a higher tier subContractor. The Government does not have privity of contract with a subContractor.

Work Week Monday through Friday, unless specified otherwise.

2.2

ACRONYMS

C-3

GOVERNMENT FURNISHED PROPERTY AND SERVICES.

The Contractor shall ensure accurate control and accountability of all Government Furnished Property in accordance with the terms and conditions of the contract. The Government will furnish, at no cost to the Contractor, the GFP shown below.

3.1 Facilities

The Government will provide a conference room to conduct training. The scheduling of HUD conference rooms will be at the discretion and with the authorization of the GTR/GTM.

3.2 Equipment

The Government will provide a computer, overhead projector, and conference telephone for training purposes.

3.3 Materials

The Government will provide documentation pertaining to the tasks stated within this PWS. Documentation may be provided to the Contractor in hard copy or soft copy. All materials shall remain the property of the Government and shall be returned to the GTR upon request or at the end of the contract period.

3.4 Quality Assurance (QA)

The Government shall evaluate the Contractor’s performance under this contract in accordance with the Quality Assurance Surveillance Plan. This plan is primarily focused on what the Government must do to ensure that the Contractor has performed in accordance with the performance standards. It defines how the performance standards will be applied, the frequency of surveillance and the minimum acceptable quality level.

C-4

CONTRACTOR FURNISHED ITEMS AND SERVICES

The Contractor shall furnish, all facilities, equipment and supplies required to perform the work under this contract that are not listed under Government Furnished -Property and Services.

PART 4 – SPECIAL CONTRACT TERMS

4.1 Facilities The Contractor shall furnish all facilities necessary to complete the tasks stated within this PWS.

4.2 Equipment

The Contractor shall furnish any equipment necessary to complete the tasks stated within this PWS.

4.3 Material

The Contractor shall furnish any materials necessary to complete the tasks stated within this PWS.

4.4 Contract Data

U.S. Government records, copies of original results and reports, verified original data, corrected data and corrected supporting final reports which are maintained by the Contractor remain the property of the U.S. Government. These files/results must be surrendered to the GTR in accordance with HUDAR Clause 2452.227-70, Government Information.

4.5 Contractor Personnel

The Contractor shall provide a Contract Manager/Project Manager and a Technical Lead who shall be responsible for the performance of work. An alternate shall also be designated to act in the absence of the Contract Manager or Technical Lead. These Contractor personnel (main point of contact and alternate point of contact) are considered Key Personnel by the Government and shall be listed as such in accordance with HUDAR 2452.237-70, “Key Personnel”. The Contract Manager/Project Manager and alternate shall have full authority to act on all contract matters relating to daily operations of this contract. The Technical Lead or alternate shall have full authority to act on all technical matters relating to the daily operations of this contract. Accordingly, at a minimum, the points of contact shall have the technical knowledge of the requirement and be in the position to actually receive assignments, guidance and direction from the GTR, and CO per HUDAR 2452.237-73, Conduct of Work and Technical Guidance and shall be allocated enough hours to the requirement to ensure successful performance. These points of contact shall each be an employee of the Contractor. An employee of a subContractor is not acceptable for either of these positions. The Contract Manager/Project Manager and Technical Lead or alternate(s) shall be available between the hours of 8:00am EST – 5:00pm EST, Monday through Friday EST, except Federal Holidays or when the Government facility is closed for administrative reasons.

4.6 Identification of Contractor Employees

All Contractor/subContractor personnel shall wear company picture identification badges as to distinguish themselves from Government employees. When conversing with Government personnel during business meeting, over the telephone or via electronic mail, Contractor/subContractor personnel shall identify themselves as such to avoid situations arising where sensitive topics might be better discussed solely between Government employees. Contractors/subContractors shall identify themselves on any attendance sheet or any coordination documents they may review. Electronic mail signature blocks shall identify their company affiliation. Where practicable, Contractor/subContractors occupying collocated space with their Government program customer shall identify their work space area with their name and company affiliation, or as a minimum, “Contractor” after name.

4.7 Quality Control

The Contractor shall establish and maintain a complete Quality Control Program that shall ensure services are performed in accordance with this contract. The Contractor shall develop and implement procedures to identify, prevent, and ensure non reoccurrence of defective services. The Contractor’s quality control program is the means by which he assures himself that his work complies with the requirements of the contract. The Contractor shall provide the associated Quality Control Plan to the Government as directed.

4.7.1 Quality Control Plan

The Contractor shall develop, maintain, enforce and document a Quality Control Plan (QCP). The QCP shall ensure the Government receives the level of quality that is consistent with the requirements specified in this contract. The QCP shall be sufficiently detailed to provide the Contractor’s methodology for identifying and recruiting qualified personnel. The QCP shall also provide the Contractor’s methodology for resolving problems identified by the Government during reviews conducted in accordance with its Quality Assurance Surveillance Plan (QSAP). The QCP shall also provide the Contractor’s methodology for establishing an internal feedback system for support personnel, and for resolving problems identified by that feedback system. The QCP shall demonstrate and validate that the services or deliverables to be provided under the contract are completed with a level of quality that meets the minimum performance threshold established in the Government’s QASP. The QCP shall address Quality Management Approach, Quality Assurance, Quality Control and Quality Standards.

4.8.1 Operations Performance Plan The Contractor shall develop, maintain, enforce and document an Operations Performance Plan (OPP) which describes how the Contractor’s provided method will perform the requirements under this PWS. The OPP shall ensure the Government receives a solution with the sufficient level of functionality that is consistent with the requirements specified in this contract. The OPP shall be sufficiently detailed to provide the Contractor’s methodology for the inclusion and procedural roles and responsibilities of their method in the SFDP to include any workflow processes, system data exchanges, and interaction with HUD personnel and contracting entities, as required.

C-5 SPECIFIC TASKS

5.1

SCOPE OF WORK

The Contractor shall provide a web-enabled COTS application which shall assist with the management, disposition, and analysis of SFAMS’s REO Portfolio. The Contractor’s application shall have the ability to provide asset management, data exchange, audit support, reporting support, and a property listing and bid site. In addition the Contractor shall provide project management, help desk, training, security, data fixes/enhancements, transformation participation, and transition. The following is a detailed description of each task.

5.2 Detailed Task Description

5.2.1 – TASK ONE – TRANSITION-IN/START-UP

During the Transition-In/Start-Up period, the Contractor shall perform the following tasks to ensure they are in full compliance with the requirements of the PWS prior to system implementation (Services 20,000 properties up to 100,000 properties):

· The Contractor shall develop and test the interfaces to exchange REO property data with SAMS and the Single Family Data Warehouse (SFDW). The interface with SAMS shall contain a data sync validation process to ensure data integrity. Upon completing the interface with SAMS and the SFDW, the Contractor shall provide interface control documents (ICD) that provide the details of the interfaces to the GTR and GTM.

· The Contractor shall make any modifications to their web-enabled COTS system such as working with the MCM, AM, FSM, and Buyer Select Closing Agent PWS requirements.

· The Contractor shall develop the reports identified in this PWS. Once developed, the reports shall be submitted to the GTR and GTM for approval.

· The Contractor shall complete any changes needed to their electronic property listing and bid site.

· The Contractor shall create System User Manuals and make them available to users.

· Establish a User Acceptance Testing plan and script comprised of the case management system and electronic listing and bid site.

· Provide a User Acceptance test environment which allows User Acceptance Testing (UAT) to be performed remotely by HUD designated GTR’s, GTM’s, and/or M&M Contractors.

In addition, the Contractor shall obtain an Authorization to Operate (ATO) certification from HUD’s Information Technology Security Officer prior to implementing the use of the Contractor’s web-enabled solution. This process shall require the Contractor to prepare and submit the documentation required for the Certification and Accreditation (C&A) process. The documentation required for the C&A is comprised of the items listed, but not limited to, the table found in the Information Security section, and the Deliverable and Milestone Schedule.

With regard to HUD’s existing REO property inventory and newly acquired REO properties, the Contractor shall coordinate with the HUD GTM’s to develop and implement a plan to transition the properties to the Contractor’s solution.

5.2.2 – TASK TWO – ASSET MANAGEMENT

The Contractor shall provide asset management services. At a minimum, asset management consists of thirteen (13) separate modules which shall be completed by the Contractor for each property assigned. As part of their Operations Performance Plan, the Contractor shall diagram how the workflow and procedures of their provided method completes the separate modules as one cohesive service while providing individual modular level support. The required modules are as follows:

Preconveyance

Work Order Notification

Reconveyance

Transmittal Invoices

Post Claim Review

Communications

Acquisition

Property Disposition

Property Services

Listing Services

Portal Access

Nonprofit/Asset Control Area

ACA

The following are detailed descriptions of each module.