Beauty_ _Barber_SOW_v.2.pdf

Statement of Work (SOW)

Beauty & Barber Shop Operations United States Merchant Marine Academy (USMMA)

TABLE OF CONTENTS

Barber Shop & Beauty Shop Services SOW Section 1 - Organization Section 2 – Project Background Section 3–Scope Section 4 – Performance Requirements Section 5 – Task Requirements Section 6 – Performance Environment Section 7 – Performance Evaluation Meetings .................................................................. 5-6 Section 8 – Place of Performance Section 9 – Hours of Operation & Contract Holidays Section 10 – Work Area Cleaning ..................................................................................... 6-7 Section 11 – Government Furnished Property/Equipment/Info Section 12 – Security Requirements

Grooming Standards Personal Appearance ....................................................................................................... 9-12 o Hair o Shaving & Mustaches o Hairpieces o Fingernails

Figure 2-2-1 Grooming Standards for Men Figure 2-2-2 Grooming Standards for Women

Section 1 – Organization

The Maritime Administration (MARAD)/U.S. Merchant Marine Academy midshipmen (USMMA) is a federal service academy midshipmen that educates and graduates licensed Merchant Marine officers of exemplary character who serve America’s marine transportation and defense needs in peace and war.

Section 2 – Project Background

The U. S. Merchant Marine Academy midshipmen (USMMA) provides barber and beauty shop services for 1000 midshipmen and 240 faculty and staff. Of the numbers provided, approximately 130 midshipmen and 100 staff are women

While the barber and styling services are the same for both midshipmen and staff, there is a distinction the services described in this statement of work will be provided to midshipmen at the contract price.

The contractor will charge the contract price for non-midshipmen users and not invoice under this contract.

The Beauty and Barber contract will be issued f or a base year (2016-2017). Four (4) option years will be available upon concurrent agreement between the contractor and the Government.

Section 3 – Scope

The Barber and Hair Styling services are offered to the midshipmen, faculty and staff. The support services shall include:

One (1) Beautician Two (2) Barbers

Section 4 - Performance Requirements

Beautician

Duties and Responsibilities

• Communicates with clients in order to provide the requested services

• Discusses hair, skin and nail care methods with customers

• Washes and conditions hair prior to cutting or styling

• Cuts and styles hair

• Colors hair

• Applies chemical solutions in the form of permanents and relaxers to hair as part of the styling process

• Provides effective solutions for common issues concerning hair, scalp, nails and skin

• Discusses various style options with clients

• Keeps work areas completely clean and sanitized

• Restocks shelves and supplies

• Keeps records of hair color and nail color used by each customer at past visits

Required Knowledge, Skills and Abilities

• Must have outstanding people skills in order to handle the specific needs of individual clients and customers

• Should be highly creative and also have a firm understanding of tried-and-tested techniques that are still in use today

• Must possess physical stamina and must have the manual dexterity required to wield scissors, razors and other implements

• Thorough knowledge of hair styles, hair care products and related procedures

• Excellent interpersonal, communication and customer service skills

• Physical mobility, able to stand for prolonged periods of time

• Must possess solid time-management and organizational skills as well as in-depth knowledge of various beauty products, their ingredients and how these ingredients can affect the clients

• Must be able to present a calm and pleasant demeanor to clients in spite of any personal problems

• Must be capable of tactfully and respectfully dealing with rude, difficult and unreasonable clients

Education and Qualifications

• High School Diploma or GED preferred

• Certificate confirming the completion of a hairstyling or cosmetology program

• Hands-on training necessary as part of a certificate program as well as on-the-job training

• Preferred one (1) year of experience

• Persons who possess the necessary professional licensed credentials as prescribed by the State of New

York for the particular type of employment engaged upon

• Valid license issued by the state of residency in order to practice

• License shall be displayed at all times while the personnel are present

Barber

Duties and Responsibilities

• Cut, shape, trims, and taper hair, using clippers, comb, blow-out gun, and scissors

• Apply lather and shave beard and shape hair contour (outline) on temple and neck, using razor

• Cut, shampoo, comb and style hair as requested. Shave clients, trim beards and mustaches, manicure nails, arch eyebrows, give scalp treatments, and apply facials.

• Employ only persons who possess the necessary professional licensed credentials as prescribed by the State of New York for the particular type of employment engaged upon. Licenses shall be displayed at all times while the personnel are present

• Sort and inventory soiled linens for laundry and count and store clean linens

• Schedule appointments, maintain records of work performed, and inventory equipment and supplies

• Requisition equipment and supplies and perform repair and maintenance work on tools and equipment

• Supervise the work of others

• Massage neck, face and scalp

• Check clients scalp and hair for visible disorders such as sores, abrasions diseases which might interfere with requested barbering services

• Consult with clients on matters pertaining to their hair care needs

• Maintain combs in solutions and sanitize equipment in chemical or physical agent

• Responsible for the upkeep and cleanliness of designated work station and shop

• Make necessary preparations for shampoo and towels to be used to minimize delay of customer service

• Perform related work as assigned

Required Knowledge, Skills and Abilities

• Must have outstanding people skills in order to handle the specific needs of individual clients and customers

• Should be highly creative and also have a firm understanding of tried-and-tested techniques that are still in use today

• Must possess physical stamina and must have the manual dexterity required to wield scissors, razors and other implements

• Must possess solid time-management and organizational skills as well as in-depth knowledge of various beauty products, their ingredients and how these ingredients can affect the clients

• Must be able to present a calm and pleasant demeanor to clients in spite of any personal problems

• Must be capable of tactfully and respectfully dealing with rude, difficult and unreasonable clients.

Education and Qualifications

• High School Diploma or GED preferred

• Certificate confirming the completion of a barber or cosmetology program

• Hands-on training necessary as part of a certificate program as well as on-the-job training

• Preferred one (1) year of experience

• Persons who possess the necessary professional licensed credentials as prescribed by the State of New

York for the particular type of employment engaged upon

• Valid license issued by the state of residency in order to practice

• License shall be displayed at all times while the personnel are present

Section 5 – Task Requirements

General Tasks

• Operate a barber shop and beauty shop for the use of the USMMA midshipmen in a business-like manner, using established practices for such retail operations co-located on federal property

• Any contractor revenue and expenses associated with this service shall be considered independent of this contract. However, the Academy midshipmen shall be provided with a quarterly accounting of the revenue and expenses associated with this particular service

• Use of the physical spaces the Academy midshipmen provides which are designed and built ready for the beauty and barber shop services. This includes furniture, decor, four barber chairs, tables, benches, mirrors, etc.

• Provide the tools and supplies for the operation of the barber shop and the beauty shop, such as electric clippers, scissors, tonics, razors, blades, aprons, towels, neck strips, clips, lather, lather machines, brooms , dust pans, detergent, sterilizer, blowers, combs, brushes, consumable supplies, hair dryers, etc. required to satisfactorily cut hair.

• Haircuts performed will adhere to the personal appearance requirements for male and female midshipmen

• For general guidance, midshipmen are entitled to an unlimited number of haircuts. In a typical academic year, July to the following June, this was 5,500 haircuts, about 460 per month, although actual numbers may be different (Note: There is no tipping from midshipmen on barber and beauty shop services; only for non-midshipmen)

• The services provided in the women's beauty shop other than a basic haircut will be at the expense of the individual receiving the beauty shop services. Examples include washing, treatments, colorings, manicures, or other services as requested or offered. At the discretion of the Government this service may be regulated on a by appointment basis.

Comment [U1]: Please be specific as to all that is included instead of using etc.

• Provide retail men 's and women's barber and beauty shop services to civilian and uniformed Academy midshipmen faculty and staff, as well as for other authorized patrons as determined by MARAD’s policy, on a market demand basis

• The contractor's representatives, agents, and/or employees are not agents of the United States Department of Transportation (DOT), the Maritime Administration, the U.S. Merchant Marine Academy midshipmen, the Superintendent or any other employee of the USMMA

Section 6 - Performance Environment

Performance of this requirement is in an environment that is fast-paced and completing multiple tasks. The Contractor shall fulfill physical lifting and endurance requirements associated with assigned tasks. The Contractor shall provide standards and Dress Codes for work clothing/uniforms, and be clean and neat in appearance. Contractor shall attend required training associated with job responsibilities.

Section 7 - Performance Evaluation Meetings

The Contractor shall be required to meet with the COR and/or the CO as determined necessary by the COR or CO. The contractor may request a meeting whenever the need arises. The Contractor shall prepare minutes of the meeting and submit as an Action Memorandum for review and acceptance by the Government. The written minutes of these meetings shall be signed by the Contractor. In the event the Government non-concurs with the meeting minutes, the Contractor will be so advised and additional communications must be conducted until resolution of the meeting minutes is resolved. The meeting minutes are due within five (5) business days after the meeting.

Section 8 - Place of Performance

The services shall take place at:

DOT/Maritime Administration (MARAD) USMMA/Basement of Cleveland Hall 300 Steamboat Road Kings Point, NY 11024

Section 9 – Hours of Operations and Contract Holidays

Barbers

Performance Schedule: Monday through Friday

Standard Work Hours: 0730 to 1700 (7:30 a.m. to 5:00 p.m.)

Work Status: Full-Time

There will be no fewer than two (2) barbers shop operators available during the normal designated hours

The hours may be offset at the discretion of the government to have coverage from 0700 - 1800 (7:00a.m. to 6:00 p.m.).

Beautician

Performance Schedule: To Be Determined Standard Work Hours: To Be Determined (12 Hours a week) Work Status: Part-Time

Exceptions:

o One day per year (approximately 1st week in July) four barbers and one beauty shop stylist will be required for the induction of the incoming class of approximately 300 personnel o Services are not required during Federal holidays and at a reduced level when midshipmen are not present, which is approximately four weeks per year. This is not by date and depends on the academic schedule o The Government reserves the right to adjust the number of days when services are required depending on the changing academic schedule. This schedule takes into account when midshipmen are in class, on liberty, and on leave, as well as to meet peak demands. Such peak demands are when freshmen report to campus for indoctrination in early July, when they return from leave periods in November and March, and other instances when barber coverage might be necessary after normal hours to address regimental hair cut requirements.

Section 10

Work Area Cleaning

Facilities & Furniture Inspection/Maintenance/Safety

• Cleanliness of the assigned space, furniture, fixed equipment and all janitor and porter services

• The premises that should be available and kept clean, orderly, and attractive and in excellent sanitary condition to the satisfaction of the Academy midshipmen administration

• Facilities and services that are subject to regular and random inspection

• Title to and accountability for all equipment or articles purchased wholly with contractor funds remain with the contractor activity where this property is movable, or where it is so attached to or so integrated with a public structure or land as to be severable without causing unreasonable physical damage or injury to such structure or land

• Making every reasonable effort to reduce the cost to the Academy midshipmen with respect to the procedures utilized to ensure the purchase of items from vendors at fair and reasonable prices through the use of sound procurement practices based upon competitive solicitation of requirements whenever practicable

• Establishing and maintaining a quality assurance program for purchased items through an appropriate inspection system

• At the end of the contract the contractor shall return any furniture furnished by the Academy midshipmen in the same condition as received, less any normal wear and tear.

Government Furnished Property/Equipment/Information

• The Government will provide the Contractor, at no cost, Government-owned services, equipment, material and information to perform the tasks required at the Government site

• Accountability will be maintained using the Government’s applicable Regulations and Policies.

MARAD will provide and maintain suitable facilities for the beauty and barber shop activities to enable efficient contractor operations.

• The barber and beauty shops are adjacent to each other and are located in the basement of Cleveland Hall

• Accordingly, the Superintendent is authorized to set apart for the use of the contractor any suitable public building, rooms or other Academy midshipmen property. Public buildings, including permanently installed heating, plumbing, and electrical systems and equipment, occupied in part by the contractor will be maintained and repaired by the USMMA out of funds applicable to the maintenance, repair, and operation of the buildings structures, and systems at the USMMA, without reimbursement from the contractor

• If any equipment or articles purchased wholly with contractor funds are to be attached to or integrated with any public structure or land so as not to be severable without causing unreasonable physical damage or injury to such structure or land, legal title to such property shall be vested in the Maritime Administration (MARAD).

• The Academy midshipmen shall pay the contractor for services rendered based on properly documented invoices. Payment shall be made within 30 days of the submission of properly documented invoices

• The Contractor shall not:

o Alter the premises without prior written approval of the Government o Sublet any of the premises that is assigned for execution of this contract without prior written permission of the Government o Remove any furniture that’s being utilized from the Academy midshipmen premises or the approved location without prior written approval of the Academy midshipmen's Contracting Officer Representative (COR)

Section 11 - Security Requirements

• The Academy midshipmen will conduct at no cost to the contractor standard background security evaluations on all contractor employees, consignees, and other persons to the standards in effect at the time of employment, similar to those required of regular government employees.

• To the satisfaction of the government each person must be able to obtain and hold an approved background security check in order to continue to work on Federal property

GROOMING STANDARDS

PERSONAL APPEARANCE

The primary consideration is to have a neatly groomed appearance while wearing the academy midshipmen’s uniforms. Grooming standards are based on several elements including neatness, cleanliness, safety, ’academy’s midshipmen image and appearance.

The difference between men’s and women’s grooming policies recognizes the difference between the sexes; sideburns for men, different hairstyles and cosmetics for women. Establishing identical grooming and personal appearance standards for men and women would not be in the Academy midshipmen’s best interest and is not a factor in the assurance of equal opportunity.

The standards established here are not intended to be overly restrictive nor are they designed to isolate the Academy midshipmen’s personnel from society. The limits set forth are reasonable, enforceable , and insure that personal appearance contributes to a favorable academy’s midshipmen image.

Since it’s impossible to provide examples of every appropriate or unacceptable le hairstyle or of ‘conservative’ or "eccentric" grooming and personal appearance, the good judgment of leaders at all levels is key to enforcement of the Academy midshipmen’s grooming policy.

Therefore, hair/grooming/persona l appearance while in uniform shall present a neat, professional appearance.

1. HAIR

Men

• Keep hair neat, clean and well groomed. Hair above the ears and around the neck shall be tapered from the lower natural hairline upwards at least 3/4 inch and outward not greater than 3/4 inch to blend with hairstyle. Hair on the back of the neck must not touch the collar

• Hair shall be no longer than four inches and may not touch the ears, collar , extend below eyebrows when headgear is removed , show under front edge of headgear , or interfere with properly wearing military headgear.

• The bulk of the hair shall not exceed approximately two inches. Bulk is defined as the distance that the mass of hair protrudes from the scalp. Hair coloring must look natural and complement the individual.

• Faddish styles and outrageous multicolored hair are not authorized. The unique quality and texture of curled, kinked, waved, and straight hair are recognized, and in some cases the 3/4 inch taper at the back of the neck may be difficult to attain.

• In those cases hair must present a graduated appearance and may combine the taper with a line at the back of the neck. One (cut, clipped or shaved) natural, narrow, before and after part, is authorized

• Varying hairstyles les , including afro, are permitted if these styles meet the criteria of maximum length and bulk, tapered neck and sides, and do not interfere with properly wearing academy midshipmen Midshipmen headgear. Plaited or braided hair shall not be worn while in uniform or in a duty status.

• Keep sideburns neatly trimmed and tailored in the same manner as the haircut.

Sideburns shall not extend below a point level with the middle of the ear, shall be of even width (not flared) and shall end with a clean shaven horizontal line. <Figure 2-2-1> refers. "Muttonchops ", "ship’s captain ", or similar grooming modes are not authorized.

Women

• Hairstyles shall not be outrageously multicolored or faddish, to include shaved portions of the scalp (other than the neckline), or have designs cut or braided into the hair

• Hair coloring must look natural and complement the individuals. Haircuts and styles shall present a balanced appearance. Lopsided and extremely asymmetrical styles are not authorized. Ponytails, pigtails, widely spaced individual hanging locks, and braids which protrude from the head, are not authorized. Multiple braids are authorized

• Braided hairstyles shall be conservative and conform to the guidelines listed herein.

When a hairstyle of multiple bra ids is worn, braids shall be of uniform dimension, small in diameter (approx. 1/4 inch), and tightly interwoven to present a neat, professional, well-groomed appearance. Foreign material (i.e., beads, decorative items) shall not be braided into the hair.

• Short hair may be Dreidel in symmetrical fore and aft rows (corn rowing) which minimize scalp exposure. Corn row ends shall not protrude from the head, and shall be secured only with inconspicuous rubber bands that match the color of the hair

• Appropriateness s of a hairstyle shall also be judged by its appearance when headgear is worn. All headgear shall fit snugly and comfortably around the largest part of the head without distortion or excessive gaps

• Hair shall not show from under the front of the brim of the combination hat, garrison, or command ball caps. Hairstyles which do not allow headgear to be worn in this manner, or which interfere with the proper wear of protective masks or equipment are prohibited

• When in uniform, the hair may touch, but not fall below a horizontal line level with the lower edge of the back of the collar. With jumper uniforms, hair may extend a maximum of 1-1/2 inches below the top of the jumper collar

• Long hair, including braids, which fall below the lower edge of the collar shall be neatly and inconspicuously fastened, pinned, or secured to the head. No portion of the bulk of the hair as measured from the scalp will exceed approximately 2 inches. <Figure 2-2-2> refers

• A maximum of two small barrettes/combs/ clips, similar to hair color, may be used in the hair. Additional bobby pins or rubber bands matching hair color may be used to hold hair in place, if necessary

• Fabric elastics and colored rubber bands/pins are not authorized. Hair ornaments shall not present a safety or FOO (Foreign Object Damage) hazard. Hair nets shall not be worn unless authorized for a specific type of duty

2. SHAVING AND MUSTACHES

The face shall be clean shaven unless a shaving waiver is authorized by the Commanding Officer. Mustaches are authorized but shall be kept neatly and closely trimmed. No portion of the mustache shall extend below the lip line of the upper lip. It shall not go beyond a horizontal line extending across the corners of the mouth and no more than 1/4 inch beyond a vertical line drawn from the corner of the mouth. The length of an individual mustache hair fully extended shall not exceed approximately inch <Figure> refers. Handlebar mustaches, goatees, beards or eccentricities are not permitted. If a shaving waiver is authorized, no facial/neck hair shall be shaved, neither manicured, styled or outlined nor exceed 1/4 inch in length. Supervisors of individuals with shaving waivers shall actively monitor and ensure treatment regimen is followed.

3. HAIRPIECES

Wigs or hairpieces shall be of good quality and fit, present a natural appearance and conform to the grooming standards set forth in these regulations. They shall not interfere with the proper performance of duty nor present a safety or FOO (Foreign Object Damage) hazard.

Wigs or hairpieces may be worn by active duty personnel while in uniform or duty status only for cosmetic reasons to cover natural baldness or physical disfigurement.

Wigs may be worn by Academy’s midshipmen personnel engaged in inactive duty for training.

Wigs or hairpieces meeting women’s grooming standards are authorized for wear by personnel while in uniform or duty status

4. FINGERNAILS

Fingernails shall not extend past fingertips and kept clean

Fingernails shall not exceed 1/4 inch measured from the fingertip They shall be kept clean. Nail polish may be worn, but colors shall be conservative and complement the skin tone.

Figure 2-2-1

GROOMING STANDARDS FOR

MEN

-- ---- INDICATES SCALP LINE) Sideburns shall not extend below a point level with the middle of the ear , as indicated by line "A". When a mustache is worn it shall not:

Go below a horizontal line extending across the corner of the mouth as indicated by line "B".

Extend more than 1/4 inch beyond a vertical line drawn upward from the corners of the mouth as indicated by line “C “.

Protrude below the lip line of the upper lip as indicated by line "D".

Hairstyle properly groomed shall not be greater than approximately 2 inches in bulk.

Bulk is the distance that the mass of hair protrudes from the scalp. No individual hair will measure more than 4 inches in length.

Figure 2-2-2

GROOMING STANDARDS FOR

WOMEN

Haircuts and styles shall present a balanced appearance. Lopsided and extremely asymmetrical styles are not authorized.

Ponytails, pigtails, widely spaced individual hanging locks, and braids which protrude from the head are not authorized. Multiple braids are authorized.

No portion of the bulk of the hair as measured from the scalp shall exceed approximately 2 inches.

Hair shall not fall below a horizontal line level with the lower edge of the back of the collar as indicated by line

A. When wearing jumper uniforms, hair can extend a maximum of 1-1/2 inches below the top of the jumper collar.