Attachment 3 - Customer Satisfaction Survey.doc

DOC document 80 KB Posted

Attached to
AMENDMENT 1 - FIRE ALARM CONTROL PANEL REPLACEMENT PROJECT AT FAA'S AIR ROUTE TRAFFIC CONTROL CENTER (ARTCC) IN AUBURN, WA
Solicitation number
DTFASA-17-R-00713
Issued by

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Attachment 3 - Customer Satisfaction Survey (doc)

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File Type Posted
RFO DTFASA-17-R-00713.pdf PDF
Attachment 1a - Drawings.pdf PDF
Attachment 1 - Specifications.pdf PDF
Attachment 2 - SCA 2015-5535 Rev 1 dated 1 12 2017.pdf PDF

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FEDERAL AVIATION ADMINISTRATION

CUSTOMER SATISFACTION SURVEY

SOLICITATION NO# DTFASA-17-R-00713

Your Name & Title yOUR Organizational Address

TEL NO.

FAX :

E-MAIL:

CONTRACTOR’S NAME & ADDRESS

TITLE OR DESCRIPTION OF REQUIREMENT:

CONTRACT NUMBER:

CONTRACT VALUE (INCLUDING OPTIONS):

CONTRACT TYPE:

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FIXED PRICE

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COST + FEE

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COMPETITIVE

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NON-COMPETITIVE

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SET-ASIDE

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SEALED BID

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NEGOTIATED

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SEALED BID

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NEGOTIATED

CONTRACT AWARD & COMPLETION DATE:

PAST PERFORMANCE ELEMENT
RATING
1
2
3
4
5
6
NA

1.

Contractor demonstrated a thorough understanding of technical requirements of the contract/task.

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Comments:

2.

Contractor anticipated/identified and resolved problems effectively.

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Comments:

3.

Contractor managed and directed resources (i.e. personnel, subcontractors, equipment, etc.) effectively.

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Comments:

4.

Contractor provided the necessary skilled personnel to perform the required work.

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Comments:

5.

Contractor retained the necessary skilled personnel and maintained a low turnover rate.

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Comments:

FOR OFFICIAL USE ONLY - SOURCE SELECTION SENSITIVE WHEN COMPLETED

CUSTOMER SATISFACTION SURVEY (CON’T)

PAST PERFORMANCE ELEMENT
RATING
1
2
3
4
5
6
NA

6.

Contractor completed scheduled work timely.

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Comments:

7.

Contractor provided accurate, complete and high quality deliverables.

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Comments:

8.

Contractor complied with the terms of the contract.

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Comments:

9.

Contractor was diligent in forecasting and controlling contract cost.

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Comments:

10. I would recommend award to this contractor again.
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Comments:

1
0 – 25% of the time
Strongly Disagree
PLEASE RETURN COMPLETED RESPONSE TO:

Federal Aviation Administration

ATTN: Cindi Tjelde

E-MAIL: cindi.tjelde@faa.gov

2
26 – 40% of the time
Disagree
3
41 – 55% of the time
Somewhat Disagree
4
56 – 70% of the time
Somewhat Agree
5
71 – 85% of the time
Agree
6
86 – 100% of the time
Strongly Agree

NA

No Knowledge of This Element

FOR OFFICIAL USE ONLY - SOURCE SELECTION SENSITIVE WHEN COMPLETED

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