Attachment C.2 CWP SOW Labor Category Description Rev 1 16Mar2017.pdf

DTFACT-17-R-00014

ATTACHMENT C-2

Minimum Labor Category Descriptions and Qualifications

*Indicates Key Personnel

Program Manager (PM)

Description:

Responsible for all Contract Program Management Activities, overall assignment of work, management of personnel, financial, operations, facilities and resources, risk management, quality control, contract management reporting, and management of Task

Order Leads. Ensures responsiveness and negotiates submitted proposals with the

CO/COTR. Ensures that projects are fully controlled, that goals and objectives are set, program responsibility is assigned, and results are documented. Must maintain a general knowledge of all technical and management areas of the contract. Must be familiar with the FAA’s Acquisition Management System (AMS). Experienced with contracts of similar size and scope. The PM shall interface with Government management personnel, contractor managers, and customer agency representatives.

The PM is responsible for formulating and enforcing work standards, and assigning, scheduling and reviewing work. The PM disseminates policies, purposes, and goals of the organization to subordinates. Director, Leadership team and/or Management team support may be required. Exceptional oral and written communication, organizational, critical thinking and analysis, meeting facilitation

Qualifications:

A Master’s degree in Business Administration, IT management or related field and at least 10 years of demonstrated experience related to program/project management, or;

A Bachelor’s degree and 20 years of direct and relevant management experience.

Project Management Professional (PMP) or equivalent project or program management certification is preferred.

Administrative Assistant

This position is office-, clerical-, and coordinating-oriented in an administrative role.

Typical functions include: telephone answering, desk staffing, copying, data entry, regular cyclical report generation, distribution, predefined task execution.

High School graduate + 5 years of related experience or training certificate in secretarial sciences or office administration.

Project Manager

Responsible for supporting all aspects of program/project management involving planning, developing, organizing, coordinating and conducting ATO organizational activities to ensure FAA operational policies, processes and program elements are integrated and documented. This support includes any and all program management related tasks and deliverables. Project Manager must be able to support project and contract management activities and acquisition surveillance using the FAA Acquisition

Management System (AMS). Exceptional oral and written communication, organizational, critical thinking and analysis, meeting facilitation, verbal and written communications, and interpersonal interactions skills are essential.

A Bachelor’s degree + 5 years of demonstrated experience managing a wide variety of technical and administrative projects; including experience in directing technical staff, team members and contractors.

Expertise in documentation, presentation tools, and project management tools required.

Project Management Professional (PMP) certification is preferred.

FAA AMS expertise is desired/a plus.

Program Analyst I, II, III, IV, V

Description

The Program analyst position is focused on the coordination, accounting, planning and administration functions. The program analyst provides business management functions such as budgeting, financial analysis and planning and control of funding and allocation of funding. These functions include business process analysis to describe and create defined business and operations controls and processes.

A Bachelor's degree or Master’s degree with a major in any field that includes at least

24 semester hours in any combination of the following fields: accounting, business, finance, law, contracts, purchasing, economics, industrial management, marketing, quantitative methods, or organization and management is required.

Program Analyst I - Bachelor’s degree + 1 year relevant experience

Program Analyst II - Bachelor’s degree + 3 years of relevant experience

Program Analyst III - Bachelor’s degree + 5 years of relevant experience

Program Analyst IV - Master’s degree + 8 years of relevant experience

Program Analyst V - Master’s degree + 10 years of relevant experience

Financial Analyst I, II, III, IV, V

Analyzes business problems, possesses significant knowledge of programs, business, and production management issues; proficient in the use of computer hardware and software application related to cost model creation, preparation and other automated data analysis systems. Demonstrated skills in performing computer driven analysis of the economic, statistical, accounting and financial principles. Familiarity and responsibility in project budgeting, cost control, forecasting scheduling and reporting.

A Bachelor’s degree or Master’s degree in Business Administration, Accounting or

Finance, Procurement and Contracting, or related fields and relevant experience as follows:

Financial Analyst I – Bachelor’s degree + 0 to 2 years of relevant experience

Financial Analyst II – Bachelor’s degree + 5 years of relevant experience

Financial Analyst III – Bachelor’s degree + 8 years of relevant experience

Financial Analyst IV – Master’s degree + 10 years of relevant experience

Financial Analyst V – Master’s degree + 15 years of relevant experience

Subject Matter Expert I*, II, III

Position involves, but is not limited to, providing technical knowledge and analysis of highly specialized applications and operational environments; and designs and prepares technical reports and presentations in specialized subject matter.

Qualification:

A Doctorate in a specialized discipline, e.g. Business, Computer Science, Project

Management, Engineering, Mathematics, Knowledge Management, Instructional

Systems Design, Decision Sciences, Information Science or other related science, and intensive experience in the individual's field of study/specialization, or; a Master’s degree and intensive experience in the individual's field of study and specialization is required.

SME I – Doctorate degree or Master’s degree + 5 years of relevant experience

SME II - Doctorate degree + 5 years of relevant experience or Master’s degree + 10 years of relevant experience

SME III - Doctorate degree + 10 years of relevant experience or Master’s degree + 15 years of relevant experience

Database Administrator I, II, III*

Provides knowledge and experience in state-of-the-art hardware electronic component hardware design, development, and system implementation requirements. Able to define interaction and interface among different categories of requirements, and develop appropriate design to support the requirements while employing engineering methodologies. Able to design, develop, and execute system test procedures. Able to serve as a liaison to interpret and translate various disciplines represented on the task team, and serve as a point of contact for evaluation of problems arising from the interdisciplinary nature of the task. Relevant experience includes, but is not limited to, reliability engineering, hardware/system design, and management experience. Duties may include system test and evaluation, and advising technical personnel on a broad range of information systems issues.

A Master of Science degree in computer science or mathematics, or; a Bachelor of

Science degree in computer science or mathematics, or; an Associate of Applied

Science degree in computer science or mathematics

Database Administrator I – Master’s degree + 3 years of relevant experience, or;

Bachelor’s degree + 5 years of relevant experience, or; Associate of Applied Science degree + 10 years of relevant experience

Database Administrator II – Master’s degree + 5 years of relevant experience, or;

Bachelor’s degree + 10 years of relevant experience, or; Associate of Applied Science degree + 15 years of relevant experience

Database Administrator III – Master’s degree + 10 years of relevant experience or

Bachelor’s degree + 15 years of relevant experience

Systems Engineer I, II, III, IV*, V

Position involves information systems engineering, functional analysis of CWP system requirements, development, production, test and evaluation of related information systems. Includes, but not limited to, systems engineering activities oversight, demonstrated expertise with new and legacy systems, technical alternative analyses, acquisition management of information systems, and information management tools.

Duties include, but are not limited to, performing hardware and software analyses to provide comparative data or performance characteristics and suitability within the existing environment, usually under the guidance of a more senior leader or manager.

A Bachelor’s of Science degree or Master of Science degree in an engineering, mathematics, or related discipline with;

System Engineer I – Bachelor’s degree + 5 years of relevant experience

System Engineer II – Bachelor’s degree + 10 years of relevant experience

System Engineer III – Bachelor’s degree + 15 years of relevant experience

System Engineer IV – Master’s degree + 10 years of relevant experience

System Engineer V – Master’s degree + 15 years of relevant experience

Technical Writer

Provides research and writes professional documents, including program reports, and procedures, documentation, including analysis and compilation of diverse policy, technical, statistical, demographic, and financial information. Edits professional documents in onformance with best practices. Determines the suitability of material for target audience. Will be involved in projects from the planning stage, provide additional or missing materials, and edit copy written by persons unskilled in English, edit for content format, flow and integrity.

A Bachelor’s Degree in English, Communications, Technical Writing or Technology

Management or related/relevant discipline, or; an Associate Degree in English, Communications, Technical Writing, or Technology Management or related/relevant discipline, or; appropriate years of relevant experience.

• Bachelor’s + 2 years related/relevant experience, or;

• Associate of Arts Degree + 5 years of related/relevant experience, or;

• 10 years of related/relevant experience

Note: At least two years of the experience must be in editing technical documents.

Communications Specialist

This position works with little supervision and involves support for FAA management up to the executive level to capture concepts, plans, processes, alternatives, schedules, and issues in text, original graphical and video formats for briefings, reports, brochures, web sites, press kits, congressional reports, talking points and other technical documents. Specific skills include, but are not limited to, high-level proficiency with technical writing, editing, graphic design, presentation support, multimedia, and web support. Related/relevant experience includes developing and implementing targeted information campaigns, contributing to the production of information products such as brochures, videos, media, and workplace analysis, and maintaining contact lists.

• Master’s degree in Arts/Science + 5 years of related/relevant experience, or;

• Bachelor of Arts/Sciences degree + 10 years of related/relevant experience, or;

• Associate of Arts/ Applied Science degree + 15 years of related/relevant experience

Enterprise Architect I, II, III, IV, V

This series provides information technology services in facilities planning, operations and support; storage systems analysis, design/test, and administration; server system analysis, design/test and administration; database analysis, design/test, administration;

website analysis, design/test, and administration; web application analysis, design/test and administration; LAN analysis, design/test and administration; user support planning, operations and administration; and related IT systems functions.

Bachelor’s or Master’s degree in Information systems, business systems, management information systems, IT Management, or other IT-related degrees are required. Bachelor’s or Master’s degree in engineering, math, and science are acceptable substitute degrees.

Enterprise Architect I – Bachelor’s Degree + 2 years of relevant experience

Enterprise Architect II – Bachelor’s Degree + 5 years of relevant experience

Enterprise Architect III – Bachelor’s Degree + 7 years of relevant experience

Enterprise Architect IV – Master’s Degree + 5 years of relevant experience, or;

Bachelor’s Degree + 10 years of relevant experience

Enterprise Architect V – Master’s Degree + 10 years of relevant experience, or;

Bachelor’s Degree + 15 years of relevant experience

IT Support Specialist I, II, III

Works independently with close supervision and assists in assessing complex problems and investigates, develops, appraises, selects, and presents solutions. Duties include an interdisciplinary approach using engineering principles. Assists in specifications development, implementation, testing and documenting engineering systems and equipment. Initiates concept development and trade-off studies. Consults extensively with customer representatives and employees. Devises appropriate tests to use in evaluating, debugging, and checking of equipment and systems for accurate and dependable conformance to specifications.

Qualification:

An Associate’s Degree in Applied Science in engineering, computer science or information science or Bachelor’s degree in a engineering, computer science or information science with years of relevant experience.

IT Support Specialist I – Associate’s Degree + 5 years of relevant experience, or

Bachelor’s Degree + 2 years of relevant experience

IT Support Specialist II Associate’s Degree + 7 years of relevant experience, or

Bachelor’s Degree + 4 years of relevant experience

IT Support Specialist III – Associate’s Degree + 10 years of relevant experience, or

Bachelor’s Degree + 8 years of relevant experience

Computer Scientist I, II, III, IV, V

Duties may include requirements analysis, design analysis, design, programming, software integration, documentation, test and evaluation, and other technical tasks. Also involves development of software applications, including modeling/simulation programs and change tracking applications, software testing and software documentation development. Includes programming experience but not limited to C+ +, SQL, ColdFusion, and .net. Also experience conducting software testing applying a variety of software test/ case tools.

A Master of Science degree in computer science, mathematics, or engineering or; a

Bachelor of Science degree in computer science, mathematics or engineering, or; an

Associate of Applied Science degree in computer science, mathematics or engineering and with years of relevant experience of experience.

Computer Scientist I – Associate’s Degree + 2 years of relevant experience

Computer Scientist II – Associate’s Degree + 4 years of relevant experience, or;

Bachelor’s Degree + 2 years of relevant experience

Computer Scientist III – Bachelor’s Degree + 4 years of relevant experience, or;

Master’s Degree + 2 years of relevant experience

Computer Scientist IV – Bachelor’s Degree + 8 years of relevant experience, or;

Master’s Degree + 4 years of relevant experience

Computer Scientist V – Bachelor’s Degree + 12 years of relevant experience, or;

Master’s Degree + 8 years of relevant experience

Operations Management Specialist I, II, III, IV, V

Applies knowledge of client’s mission area to develop and refine concepts of operations and operational plans that make optimum use of existing and planned systems to meet mission needs. As required, participates in the development of system concepts, system requirements, concepts of operations, and training requirements in every phase of the system development process. Support the planning, development, analysis and implementation of operational models including and not limited to financial, safety, security, environmental, logistical, procedural, training, maintenance, reliability, availability, and human factors considerations.

Provide operational leadership in the execution of support activities.

Experience in relevant operational and mission areas. Experience includes planning, performing, and supervising the day-to-day operational functions associated with the organization's primary mission.

Operations Management Specialist I - Bachelor's degree and 0 years of relevant experience

Operations Management Specialist II - Bachelor's degree and 5 years of relevant experience

Operations Management Specialist III - Bachelor's degree and 10 years of relevant experience

Operations Management Specialist IV - Bachelor's degree and 15 years of relevant experience

Operations Management Specialist V - Bachelor's degree and 20 years of relevant experience

Training Specialist I, II

Guide the design, development and delivery of training courses. Must have knowledge of Instructional Design and Courseware Development to lead a group in developing classroom and e-Learning courses. Must be able to demonstrate past experience in courseware design using formal Instructional Systems Design (ISD) methods and processes. Possesses excellent writing skills, communications skills and familiarity with

MS-Office and Macromedia Web Technologies, and other training management products. Works with and guide a team consisting of subject matter experts, content providers, graphic designers and end-users are required.

Bachelor’s degree in training, human resource development or teaching or Master’s degree in adult education or human resource development or an equivalent combination of education and experience. Certification in Training preferred.

Training Specialist I – Bachelor’s degree + 2 years of relevant experience

Training Specialist II – Master’s degree + 4 years of relevant experience, or; Bachelor’s degree + 5 years of relevant experience

Human Factors Engineer I, II

Performs human factors engineering functions for air traffic control system operators, users, and maintainers. Human factors expertise must have been achieved from performing applied or research human factors engineering projects. Must be knowledgeable in techniques for performing human factors engineering-related tasks from two or more of the following: task analyses, requirements analysis; human factors engineering studies/analysis, human-system/component interfaces; function/motion of operation, design methodologies, switchology, structured analysis, equipment design/redesign criteria; equipment use and environment, automation principles for allocation of function; modeling techniques, supportability and logistics support, functional analysis, safety engineering, environmental engineering, use of robotics, usability studies, and interactions integrated product teams or multi-discipline design teams. Must have practical experience in providing extensive interaction with system/equipment designers, users, managers, programmers, analysts, logisticians, technicians, educational specialists, and trainers to ensure a complete approach in providing comprehensive engineering solutions.

A Bachelor's degree in Human Factors Engineering, Industrial or System Engineering

(with course work in Human Factors Engineering), Cognitive Psychology, or Behavioral

Sciences.

Human Factors Engineer I – Bachelor’s Degree + 5 years of relevant experience

Human Factors Engineer II – Bachelor’s Degree + 8 years of relevant experience

Allowable Substitution for all Labor Categories:

The FAA may waive or modify qualification requirements. A written waiver request must be submitted to the Contracting Officer (with a copy to the COR) detailing specific experience and/or education which demonstrate the individual’s capability to perform the duties of the position. The decision to grant or deny a waiver request is solely within the discretion of the

Contracting Officer.