Center Operations Division Engineering and Technical Support Draft SOW Draft.doc

Revised 11/7/16 Revised 12/29/16

DRAFT Center Operations Division Engineering and Technical Support

Statement of Work

1.0 Scope The Center Operations Division requires supplemental services for facility operations and maintenance, engineering design and construction, and operational support services for all organizations and personnel residing on properties located at the William J. Hughes Technical Center (WJHTC). It is the responsibility of Center Operations to provide a safe, healthy, and secure work environment while operating, maintaining and enhancing the Technical Center's support infrastructure (buildings, roads, utilities, and land). The Center Operations Division is committed to ensuring campus compliance to environmental laws, policies, directives, and initiatives and we manage our cross-agency relationships through support agreements and land permits. Center Operations is also responsible for the internal audits and quality management systems for the Federal Aviation Administration’s (FAA's) ISO certified organizations, providing logistics support to all FAA residents, and producing award winning videos, exhibits, displays, and graphics that document the technical work performed within the WJHTC campus. The ongoing sustainment and enhancement of the physical infrastructure of the campus and requisite supporting services is the responsibility of the Center Operations Division.

2.0 Specific Tasks

2.0.1 Work Assignment Form (WAF)

Typically, tasks will be issued from the COR to the Contractor via a Work Assignment Form (WAF). A sample of this form can be found in Section J, Attachment X. Each form will include the necessary information for the assignee to perform the required task. The form will be signed by the COR and sent to the Task Area Lead for signature and assignment. The Task Area Lead shall email or submit a hard copy of the signed WAF to the COR. Electronic signatures are acceptable. The Task Area Lead shall also notify the COR of the completion date of each task. This shall be done either via email or ARCHIBUS notes.

2.0.2 ARCHIBUS Web Central Updates

Contractor personnel are required to update the status of assigned tasks that reference a Facility Service Request (FSR), Work Request (WR) ID, Action Item (AI) ID, or Project Number (PN) on a WAF. The updates shall be done in Archibus Web Central, which is a web-based application. The contractor assignee shall provide project status notes at least once every two weeks for each assigned task. The notes shall be dated and include an identifier so that the creator of the note is easily identifiable.

2.1 Facilities Engineering Support

The Facilities Engineering Branch is comprised of the Architecture & Electrical Engineering Section (ANG-E341), the Mechanical & Structural Engineering Section (ANG-E342) and the Site Engineering Section (ANG-E343). These sections primarily provide design and construction support for the Technical Center and its Tenant organizations. The Site Engineering Section, in particular, oversees environmental management systems for: potable water, hazardous waste, pollution prevention, recycling, underground and above ground tanks, natural resources including wetlands and endangered and rare species, sewage systems, and greenhouse gases and air pollution. This section also implements environmental compliance programs, provides environmental consultation and guidance, maintains a comprehensive geographical information system (GIS) and management of the FAA's cleanup program.

The Offeror shall provide qualified staff to supplement the Facilities Engineering Branch. Some of the duties of the staff will include:

· Development of design documents - primarily involving the disciplines of electrical, mechanical, civil, environmental, chemical, or fire protection or architectural design.

· Construction inspection support

· Planned Power Shutdown support and other Facilities Oriented Emergencies*

· Space management support, including layout design, tracking of space and coordination of furniture and deliveries

· Computer support to facilities staff and management, including the development of new systems or software tools

· GIS mapping support

· Environmental Management System support

· Support for monitoring the ongoing environmental compliance programs and cleanup efforts *Planned Power Shutdowns and Facilities Oriented Emergencies: In the absence of the COR in the event of an emergency, contractor personnel may receive emergency direction from onsite Facilities Operations and Engineering management. Work during the Planned Power Shutdown and Facilities Orientated Emergencies will be accomplished outside of normal hours and must be scheduled so as not to exceed a 40 hour work week.

Deliverables (due as required):

· Monthly Progress and Financial Summary Report

· Project Designs

· Inspection Reports

· Design Review Packages

· Systems/Software Tools

· Archibus comments

It is anticipated that CLIN I will be issued coincident with contract award.

2.2 Facilities Operations Support The Facilities Operation Branch is comprised of the Infrastructure Operations and Maintenance Section (ANG-E331), the Facility Operations and Maintenance Section (ANG-E332) and the Security and Operations / Safety & Health Section (ANG-E333). The Infrastructure Operations & Maintenance Section (ANG-E331) is responsible for ensuring the equipment and process reliability inherent to the efficient 24/7 operation of the Technical Center's utilities and facility infrastructure systems, in addition to meeting the needs of various tenant organizations. The Facility Operations and Maintenance Section (ANG-E332) provides oversight techniques and contract management of a wide variety of services, including: snow removal and ground maintenance, custodial services, professional food management services, and radio communication systems. This section also includes a metal shop and is responsible for the communications infrastructure at the Technical Center. The Safety & Health Section (ANG-E333) supports the agency's mission by providing technical expertise and assistance to promote and ensure a safe and healthful workplace, performs indoor air quality consultation, employee mishap and prevention, asbestos, mold, electromagnetic field (EMF) and Arc-Flash oversight and remediation, and manages Technical Center's Heath Awareness Programs. ANG-E333 manages the Technical Center's aircraft ramp activities, coordinates the telephone conference bridge systems and maintains the Technical Center Operating Status web page, and 6100 telephone line along with keeping management informed to respond to routine and emergency operations, and events. This section also manages the Security Guard Services encompassing physical security, facility access, and emergency contact and dispatch for the entire Technical Center Campus and an array of emergency preparedness contingency plans to respond to all-hazard events and continuity of essential center operations and services.

The Offeror shall provide qualified staff to supplement the Facilities Operations Branch. Some of the duties of the staff will include:

· Quality assurance support provided by appropriate engineers, technicians, and construction inspectors to ensure contracts are being followed

· Planned Power Shutdown support and other Facilities Oriented Emergencies*

· Support in developing contract requirements and modifications

· Development of scopes of work and designs related to maintenance activities.

· Assistance to ensure a safe and healthful workplace, including appropriate monitoring and testing *Planned Power Shutdowns and Facilities Oriented Emergencies: In the absence of the COR in the event of an emergency, contractor personnel may receive emergency direction from onsite Facilities Operations and Engineering management. Work during the Planned Power Shutdown and Facilities Orientated Emergencies will be accomplished outside of normal hours and must be scheduled so as not to exceed a 40 hour work week.

Deliverables (due as required):

· Monthly Progress and Financial Summary Report

· Maintenance Related Statements of Work

· Inspection Reports

· Safety Reports

· Data Reports

· Design Review Comments

· Archibus Comments

It is anticipated that CLIN II will be issued coincident with contract award.

2.3 Quality Management & Support Services Support

The Quality Management and Support Services Branch provides communication and quality management services in support of NextGen Initiatives and promotes the Technical Center's capabilities. This branch is responsible for the management of: FAA WJHTC Visitor Program; Directives (including Orders, Notices, and Policies); Freedom of Information Act; FAA WJHTC website; Special Events; Internal and external communications; Quality Management Systems for several organizations at the Technical Center. In addition, it is the responsibility of this branch to coordinate Performance Management activities for ANG-E and manage ANG-E Training activities.

The Offeror shall provide qualified staff to supplement the Quality Management and Support Services Branch. Some of the duties of the staff will include:

· Assistance with the Quality Management System (QMS)

· Update, review and document ISO procedures

· Organize and participate in internal audits

· Document audits and actions

· Provide guidance to the government on how to improve QMS

· Assist with training activities related to the QMS

Deliverables (due as required):

· Monthly Progress and Financial Summary Report

· Audit Documentation (schedules, plans, outcomes/opportunities for improvement, etc.)

· Updated ISO Documents

· Archibus comments

It is anticipated that CLIN III will be issued coincident with contract award.

2.4 Center Service Liaison & Imaging Technologies Support

The Center Service Liaison staff is responsible for the development and management of Support and Service Level Agreements between the FAA and its resident tenant organizations, including the management of all reimbursable finances. The Liaison staff is also the consolidated main point of contact between the WJHTC tenants and the FAA.

The Imaging Technologies Support Branch provides a wide variety of services to the Tech Center and its tenants, including: Conference Room Management, Audio Visual Support, Photography, Video Production, Graphic Design, Digital Signage, Interior Design, and the Center Operations internal newsletter.

The Offeror shall provide qualified staff to supplement the services of the Center Service Liaison & Imaging Technologies Support Branch. Some of the duties of the staff will include:

· Conference Room Management

· Scheduling

· Room setup, including audio/visual support

· Room improvements

Deliverables (due as required):

· Monthly Progress and Financial Summary Report

· Conference Room Schedules

· Conference Room Setup

· Archibus comments

It is anticipated that CLIN IV will be issued coincident with contract award.

2.5 Production Control and Planning Support

The Production Control and Planning Branch is responsible for maintaining detailed inventory data on buildings, equipment and utility distribution systems at the Technical Center. This branch also provides automated facility management along with reporting and service history capabilities. Other services that fall under the purview of Production Control include: facility trouble desk calls, air shuttle reservation requests, and specialized software support for the Center Operations Division. This branch is also responsible for the management of the Facility Master Plans for the Technical Center, capitalization services supporting projects and assets, real estate contracting request, management of the WJHTC Master Planning and Siting Board, and the condition assessment surveys of buildings, utilities and equipment.

The Offeror shall provide qualified staff to supplement the Production Control and Planning Branch. Some of the duties of the staff will include:

· Condition Assessment Team

· Survey areas of the Tech Center, as directed

· Report any facility-related problems found to the FAA

· Provide estimates and statements of work related to correcting issues found

· Submit work requests for problems to the trouble desk and/or FAA personnel.

· Follow up on work requests

· Provide insight to the FAA as to how to improve facilities

· Assist with the collecting and maintaining inventory data for buildings, equipment, and utility distribution.

· Provide support with updating the Facilities Master Plan

Deliverables (due as required):

· Monthly Progress and Financial Summary Report

· Survey Reports

· Work Request submissions

· Cost Estimates

· Statements of work

· Inventories

· Facility Master Plan updates

· Archibus comments It is anticipated that CLIN V will be issued coincident with contract award.

3.0 Travel

Travel in support of this vehicle is expected to be limited. The Contractor must be reimbursed in accordance with the Federal Travel Regulations, except as stipulated in the FAA Travel Policy.

Current travel and per diem reimbursement rates may be obtained via Internet at: http://www.gsa.gov/perdiem.

Normal commuting expenses are not allowed. Travel between the contractor's facility and the customer's location will not be reimbursed.

Any burden added to travel will be allowed only as defined in the Contractor's standard accounting practice.

The Contractor must only incur travel expenses when prior written approval is received from the COR and CO.

The travel authorization request submitted by the Contractor must include:

a) Name(s) of the traveler(s);

b) Destination;

c) Duration of the trip;

d) Breakdown of the estimated cost of the trip;

e) Brief description and reason for the trip;

f) Signature Block for FAA Functional Lead overseeing the travel; and

g) Signature Block for CO and COR for approval.

4.0 Other Direct Costs

Other Direct Costs (ODC) shall be approved in advance by the COR prior to any purchase. ODCs include travel, material, equipment, hardware, software, etc. The procurement of these cost-reimbursable, non-profit bearing items must only be incurred when a specific Task Order authorizes them AND prior written approval is received from the CO AND COR. ODCs, including, but not limited to, travel, will be reimbursed on a cost plus applicable indirect cost (no profit) basis. Indirect costs may be applied to ODCs in accordance with the Contractor’s established accounting practices. The indirect rate to be applied to ODCs must be included on each individual request to the CO and COR for ODC approval.

5.0 Government Furnished Equipment/Product

The Government shall provide workspace at the Technical Center and associated Office Equipment. However, the Contractor shall provide Personal Protective Equipment (PPE), as required by code, for their employees at their sole expense.

5.0 Period of Performance

The period of performance of this contract is for a total of five (5) years from the date of contract award.

The Task Order period of performance will be specified within each individual Task Order.

6.0 Contract Restrictions

The successful Offeror may be prohibited from bidding, either as a prime or subcontractor, on construction or maintenance contracts at the William J. Hughes Technical Center issued by the FAA or its resident Tenants.

At this time, the Center Operations Division has in place construction and maintenance support vehicles with the following Companies: Turtle Associate, FedCap, and URS. The successful Offeror shall not be affiliated with these companies.

The successful Offeror shall immediately notify the Contracting Officer (CO) if it becomes aware of any potential conflict of interest between itself and any entity contracted by FAA to perform services at the Technical Center. The Offeror and the CO shall work together to determine if a Conflict of Interests exists and if so if it may be ameliorated. The determination of the CO in terms of amelioration is final.

All deliverables are to be in electronic format. At this time the FAA requires deliverables in Microsoft Office 2010 format (Word, Excel, Access, Visio, Project), Autodesk (.dwg 2006) Adobe Portable Document Files (.pdf) copies may additionally be required. Changes in deliverable format are at the discretion of the COR and shall not be at additional cost to the Government.

For estimating purposes a full time equivalent (FTE) year is estimated at 1,888 hours.

7.0 Labor Categories

The Contractor shall provide personnel who possess the required knowledge and work experience in the disciplines needed to conduct and complete the work defined in this SOW. At a minimum, the disciplines will include a mix of engineering, applied sciences, mathematics and business administration areas.

The following labor categories are required to support this contract. New categories may be added after contract award by the CO. Categories not currently identified may be added on a case-by-case basis, depending on the requirement. It is expected that all employees possess reasonable office automation skills (i.e., word processing, spread sheet manipulation, presentation graphics to function in a modern engineering office).

Administrative personnel such as secretaries, administrative assistants, accountants, and business managers whose primary responsibility is corporate rather than Government support are not directly billable to the contract.

Any new or replacement personnel shall be approved by the CO and COR to ensure that they meet the qualifications of the labor category for which they are proposed.

The Contractor shall not provide individuals with less than the specified level of education and experience for each of the specified levels of labor quality as indicated above. The CO, with the concurrence of the COR, may waive the education and experience requirements in special circumstances.

The term "relevant experience" means experience applicable to labor skill categories defined in this SOW and related to the specific requirements defined in each delivery order and as determined by the COR.

Owing to the sensitive nature of work performed by the FAA, Contractors are reminded that current security regulations regarding the use of foreign nationals by both prime and subcontractors will be adhered.

Definition of Labor Categories

Program Manager: This candidate provides overall management of personnel working in a technical environment. Candidate shall be proficient in Government contract and design standards, planning tools (i.e. work breakdown structures, Gantt charts, critical path analyses, PERT charts, etc.), and report development. This labor category will be designated as Key Personnel. Program Manager is an overhead position. This position is designated as a Senior level in either the Engineer or Planner Schedule disciplines. The candidate must possess, at a minimum, a bachelor’s degree in engineering, construction management, business management, or a related technical field from an accredited college or university.

Task Area Lead: This candidate provides overall management of personnel working in a technical environment on individual DOs. Candidate shall be proficient in Government contract and design standards, planning tools (i.e. work breakdown structures, Gantt charts, critical path analyses, PERT charts, etc.), and report development. Task Area Lead is a designated AA or A level individual. This category will be determined on a task-by-task basis and may be designated as Key Personnel. Therefore, this category may not necessarily be needed for every task order competition depending on its size and complexity. The Government may consider this function to be a co-lateral duty of another labor category designated under the individual DO to be determined on a case-by-case basis. In this situation, the designated position may or may not be a Senior or Journeyman level. As a standalone position, the Task Area Lead category is designated as Senior Level in either the Engineer or Planner/Scheduler disciplines. The candidate must possess, at a minimum, a bachelor’s degree in engineering, construction management, business management, or a related technical field from an accredited college or university. This position may be reimbursed as direct or indirect depending on the situation.

Engineer: Provides expertise in the application of state-of-the-art technology to meet the mission requirements of the Customer with a primary focus on facility and site infrastructure and systems. The candidate must possess, at a minimum, a Bachelor’s degree in engineering (civil, structural, electrical, electronic, chemical, environmental, fire, architectural, mechanical) from an accredited college or university. The specific discipline shall be specified by delivery order.

Technician: Provides critical skills suitable for maintaining customer facility and site infrastructure and systems related to the following disciplines: civil, structural, electrical, electronic, chemical, environmental, fire protection, architectural, and mechanical. Additionally, designs of limited complexity may be developed subject to engineering review. A college degree is not required for this position.

Facilities Resource Coordinator: Provides all necessary support for the scheduling and overall management of the conference and meeting rooms of the FAA William J. Hughes Technical Center.

Evaluates conference room usage and scheduling policies to make recommendations to the FAA to improve efficiency and availability to the Technical Center community. Possesses extensive knowledge of the Conference Room Scheduler (CRS) software application in order to test, evaluate and work with the FAA software developers to make changes and improvements when necessary. Conducts daily inspections of the conference rooms to ensure a safe and effective meeting space for users. This includes ensuring furniture and audio-visual equipment is in a safe and organized condition, including cabling which could pose a trip hazard. Also monitors the physical appearance of the rooms and submits work requests for repairs such as painting and carpeting as necessary. Identifies rooms requiring complete renovation including audio-visual upgrades. Acts in project management role for renovations including planning, scheduling and oversight of required work with Facilities. Provides recommendations and gathers cost quotes for audio-visual equipment purchases. Provides audio-visual technical support for the conferences and meeting rooms of the WJHTC campus. Responsibilities will include setup, operation, maintenance and troubleshooting of the audio-visual and presentation equipment including, but not limited to video projection systems, portable computers, televisions, video conferencing systems, DVD players and audio projection systems. Coordinates with the National Service Center (NSC) to resolve any IT related issues. A college degree is not required for this position.

Quality Management Specialist: Is well versed with the ISO 9001 quality management system requirements. Provides support with internal audits, including scheduling, preparation, review and follow up activities and documentation/reports. Also is present for external audits and assists with any required follow up documentation. Assists with creating and updating work instructions. Also assists in updating the Quality Manual. Familiarity with Lotus Notes Quickr is a plus. A college degree is not required for this position at the Developmental level. The candidate must possess, at a minimum, an associate’s degree in a technical field or business management to be eligible at the Journeyman and Senior levels.

Additional Labor Categories may be added at the discretion of the CO.

Definition of Labor Skill Levels

The Contractor shall segregate the skilled labor categories according to the following Labor Quality Levels: Senior, Journeyman, and Developmental.

Senior - Applicable degree, if required, and 10 years minimum of relevant experience. High school diploma or GED required.

Journeyman - Applicable degree, if required, and 5 years minimum of relevant experience. High school diploma or GED required.

Developmental – Applicable degree, if required, or relevant experience / training / practical on job training. High school diploma or GED required.

Additional Skill Levels may be added at the discretion of the CO.

8.0 Notification of Absences

The contractor is required to notify the COR and the appropriate group secretary of any expected or unexpected absences. Notification should be made as soon as possible, and they can be made either in person, over the phone, or via email. Notifications can also be made directly by the absentee or through the Task Area Lead or Program Manager.

10.0 Labor

The following is a FAA estimate of the direct labor requirements for this requirement. The negotiated labor requirements will be included in the award. The resultant task order will be awarded with a minimum ordering obligation of $XXX,XXX. The Government has no obligation to order additional effort beyond the minimum ordering obligation. The maximum ordering obligation for this 5 year requirement is 99,400 hours. The aggregate value of all orders placed against this task order will not exceed the maximum total hours. This effort will be funded as hours are ordered.

An estimate of hours can be seen in the table below:

CLIN I - Facilities Engineering Support

Subtotal:

59,640

CLIN II - Facilities Operations Support

Subtotal:

9,940

CLIN III - Quality Management & Support Services

Subtotal:

9,940

CLIN IV - Center Service Liaison & Imaging Technologies

Subtotal:

9,940

CLIN V - Production Control and Planning

Subtotal:

9,940

Grand Total:

99,400

11.0 Contract Type

Contract type for this requirement is an Indefinite-Delivery, Indefinite-Quantity (IDIQ), Time and Materials (T&M) contract.