SOW.pdf

MARCH 03, 2017

Statement of Work Warranty and Power Supply Modification for Integrated Control and

Monitoring System (ICMSTM)

TABLE OF CONTENTS

1.0 Background

2.0 Contract Tasking/Requirement

3.0 Deliverables/Reporting

1.0 Background

The Integrated Control and Monitoring System (ICMSTM) provides a multi-functional monitor and control panel for the Air Traffic Controller, depicting the status of each approach aid on an airport. This system allows the Controller to tell at a glance if a system is operable, not fully capable, or if it is down for maintenance. It allows controllers to focus on their control and monitoring duties rather than manually operating all the various landing system control and status panels located in the tower cab

This contract includes a base year beginning on July 13, 2017, followed by four 1- year options to be exercised at the sole discretion of the Government.

2.0 Contract Tasking/Requirement

2.1 The ICMS Warranty Maintenance Service will provide the following Technical hardware and software support commissioned ICMS systems in the NAS at 17 sites: Telephone Technical Support, Field Technical Support, Return Material Authorization, and Software.

2.1.1 Telephone Technical Support – The contractor will first attempt to solve the problem by phone. A contractor Engineer should be able to be reached 24 hours a day, 7 days a week at the contact information below. If the problem cannot be resolved over the phone, FAA, AJW-143 may authorize the contractor to send appropriate technical personnel to the ICMS site to address the failure in accordance with 2.1.2 of this statement of work. If a replacement part is required then the procedures at 2.1.3 of this statement of work should be followed.

Contractor Engineer 24/7 Contact Information

Contractor Fill In: Name, E-mail and Phone

Contractor Fill In for Secondary POC: Name, E-mail, Phone

2.1.2 Field Technical Support – After a contractor engineer has attempted to solve the problem over the phone without success, technical personnel with the required expertise will be dispatched to the ICMS site to diagnose and repair the failure. All site visits must be authorized by, FAA personnel, Steve Hard, (405) 954-5484, steve.hard@faa.gov or Steve Bitner, (405) 954-0019, steve.bitner@faa.gov at AJW-143. For assistance with an afterhours emergency, contact the FAA NOCC at 1-540-422-4110 to be directed to the appropriate FAA POC. The contractor will schedule emergencies within 2 business days from notification of the failure. When the failure incident is considered to be a nonemergency, the contractor will schedule the trip within 2 to 3 weeks in advance of the actual trip.

2.1.3 Return Material Authorization – If it has been determined that a sub-component of ICMS has failed and needs to be repaired/replaced, the Government will contact the contractor at the below phone number to obtain a Return Material Authorization (RMA) number. The contractor will also provide the Government requesting organization with a

FEDEX or UPS account number to have the subcomponent shipped to the contractor.

Replacement parts will be shipped within 2 business days. In case of an emergency, replacement parts will be shipped immediately by Priority Overnight Delivery. Non-emergency items requiring repair will be shipped back to the customer within 2 to 3 weeks of receipt of the failed item. The contractor will prepare a Field Failure Report (FFR) as described in section 3.2.

RMA/FedEx or UPS account Point of Contact:

FILL IN: The required contact information.

Please provide Name, E-mail and Phone number

2.1.4 Software – The contractor warranties the ICMS software for proper operation. All software fixes and updates will be coordinated with FAA personnel, Steve Hard, (405) 954- 5484, steve.hard@faa.gov or Steve Bitner, (405) 954-0019, steve.bitner@faa.gov at AJW- 143, Oklahoma City. With concurrence from the FAA, the contractor will schedule a release date for all software updates. The contractor will install all software updates at all sites under warranty. The contractor will be accompanied by AJW-143 for all such installations when operational conditions permit.

2.1.5 Warranty Maintenance Services to the following 17 ICMS sites:

1. Atlanta (ATL)

2. Denver (DEN)

3. Chicago (ORD)

4. Newark (EWR)

5. Dulles (IAD)

6. Houston (IAH)

7. Indianapolis (IND)

8. Minneapolis-St. Paul (MSP)

9. Phoenix (PHX)

10. Seattle (SEA)

11. Salt Lake City (SLC)

12. St. Louis (STL)

13. LaGuardia (LGA)

14. John F. Kennedy (JFK)

15. Cleveland (CLE)

16. Charlotte, NC (CLT)

17. Oklahoma City (AJW)

2.2 Power Supply Modification to 13 Sites

Within the base year of the contract award, the contractor shall update site specific as-built drawings and remove and replace the power supplies at 13 ICMS-equipped sites. The contractor shall remove and replace the power supplies in the rack-mounted ICMS equipment with harmonic-free units so that ICMS® can meet the parameters necessary to allow the ICMS to be connected to the Critical Power Bus of the site. This does not include the server workstation. The parameters to be met are Power Factor, Inrush Current, and Total Harmonic

Distortion as described in Order 6030.20F ELECTRICAL POWER POLICY, and Specification FAA-G-2100H ELECTRONIC EQUIPMENT, GENERAL REQUIREMENTS.

The FAA will schedule and coordinate the installations with the FAA Operational ICMS sites and the contractor. The contractor shall provide appropriate personnel to travel to the sites at the request of the FAA.

2.2.1 The 13 ICMS-equipped sites which are to have the power supplies updated are:

Atlanta Denver Chicago O’Hare (ORD)* Elgin (C90)* Newark Dulles Houston Indianapolis Minneapolis-St. Paul Phoenix Seattle Salt Lake City Oklahoma City – Test bed

*ORD and C90 are part of the same operational system but are treated as separate systems for this purpose.

2.2.2 Power Supply equipment/units to be removed (at each ICMS site) are:

NBP P/N 93003178-01, Amtrade PC Power Supply, P/N CP300-R2 NBP P/N 93001132-01, NBP 3-in-1 Power Supply NBP P/N 93003182-01, Best Power UPS, P/N FES1.4KVA

2.2.3 The replacement Power Supply equipment/units (to be installed at each ICMS site) are:

ClayPower CP-12035 or similar unit which meets or exceeds the specifications of the CP-12035 Acopian Model R5WP8AKRHS, Dual Source Hot Swappable 5V Power Supply Acopian Model R10WP8AKRHS, Dual Source Hot Swappable 10V Power Supply Acopian Model R24WP8AKRHS, Dual Source Hot Swappable 24 V Power Supply Acopian Model RD5WP8, Spare Power Supply – Qty: 2 Acopian Model RD10WP8, Spare Power Supply – Qty: 2 Acopian Model RD24WP8, Spare Power Supply – Qty: 2

3.0 Deliverables/Reporting

3.1 The Contractor will provide a monthly report, with monthly invoice summarizing warranty services provided during the invoiced period of performance to include, but not limited to, the following monthly activity:

Date issue reported to Contractor Airport Ident, City and State Name of FAA Personnel reporting issue Summary of issue reported Date of Contractor resolution Summary of Contractor Resolution

Payment of invoices will be linked directly to completeness and timeliness of this monthly report.

3.2 The contractor will prepare a Field Failure Report (FFR) to track the failure to its conclusion. A copy of the FFR will be forwarded to AJW-143 in Oklahoma City. The FFR will include, but not limited to the following information:

Date issue reported to Contractor FAA issue recorded by: (contractor personnel name) Name of FAA Personnel reporting issue Airport Ident, City and State Description/Summary of issue reported Service RMA Number Product Part Number/Rev information Product Quantity Product Serial Number Date of Contractor Resolution Summary of Contractor Resolution