Driver's License and ID Card System RFP - Amdendment 2.pdf

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STATE OF MICHIGAN

Department of Technology, Management and Budget—Procurement

Driver’s License/Personal Identification Card System Request for Proposal No. 200000002245

Solicitation Manager Name: Christopher Martin Direct Phone: 517-643-2833

Email: martinc20@michigan.gov Main Phone: 1-855-MI-PURCH 1-855-647-8724

This is a Request for Proposal (RFP) for:

Driver’s License/Personal Identification Card System

RFP Timeline

Event Time Date RFP issue date N/A 8/17/2020 Pre-proposal meeting 1:00 p.m. Eastern 8/26/2020 Deadline for bidders to submit questions about this RFP

3:00 p.m. Eastern 9/4/2020

Anticipated date the State will post answers to bidder questions on www.michigan.gov/SIGMAVSS

3:00 p.m. 9/11/2020

Proposal deadline* 3:00 p.m. Eastern 10/2/2020 Anticipated contract begin date N/A 12/15/2020

*A bidder’s proposal received at 3:00:01 p.m. Eastern is late and subject to disqualification.

This RFP is subject to change. Check www.michigan.gov/SIGMAVSS for current information.

http://www.michigan.gov/SIGMAVSS

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PROPOSAL INSTRUCTIONS

1. PROPOSAL PREPARATION. The State recommends reading all RFP materials prior to preparing a proposal, particularly these Proposal Instructions and the Vendor Questions Worksheet. Bidders must follow these Proposal Instructions and provide a complete response to the items indicated in the table below. References and links to websites or external sources may not be used in lieu of providing the information requested in the RFP within the proposal. Include the bidder’s company name in the header of all documents submitted with your proposal.

RFP Structure and Documentation

Document Description Bidder Response Instructions

Cover Page

Provides RFP title and number, important dates, and contact information for Solicitation Manager

Informational

Proposal Instructions Provides RFP instructions to bidders Informational

Confidential Treatment Form Required verification on whether bidder’s proposal contains confidential information

Bidder to complete and submit by proposal deadline

Vendor Questions Worksheet Questions to bidders on background and experience

Bidder to complete and submit by proposal deadline

Schedule A – Statement of Work

Statement of work Bidder to complete and submit by proposal deadline

Attachment A – Requirements Matrix

Business and Technical Requirements

Bidder to complete and submit by proposal deadline

Schedule B – Pricing Pricing for goods and services sought by the State through this

RFP

Bidder to complete and submit by proposal deadline

Contract Terms Provides legal terms for a contract awarded through this RFP

Deemed accepted by bidder unless information required in the Evaluation Process section of this document is submitted by proposal deadline

Schedule E – Contractor Hosted Software and Services

Additional Terms for Contractor Hosted Software and Services

Deemed accepted by bidder unless information required in the Evaluation Process section of this document is submitted by proposal deadline

Schedule E, Exhibit 1 - Support Services and Service Level Agreement for Hosted Services

Support Services and Service Level Agreement for Hosted Services

Deemed accepted by bidder unless information required in the Evaluation Process section of this document is submitted by proposal deadline

Schedule F – Data Security Requirements Data Security Requirements

Deemed accepted by bidder unless information required in the Evaluation Process section of this document is submitted by proposal deadline

Attachment B Current Card Layouts For informational purposes only

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Attachment C MDOS Network Diagram For informational purposes only

Attachment D Desired Card Issuance Process Flow Chart

For informational purposes only

Attachment E WHTI Card Specifications For informational purposes only

Attachment F Sample Point of Failure Diagram For informational purposes only

Attachment G Glossary of Terms For informational purposes only

Attachment H Branch Locations and Hours For informational purposes only

2. CONTACT INFORMATION FOR THE STATE. The sole point of contact for the State concerning this RFP is listed on the Cover Page. Contacting any other State personnel, agent, consultant, or representative about this RFP may result in bidder disqualification.

3. MANDATORY PRE-PROPOSAL MEETING. A mandatory pre-proposal meeting will be held on Wednesday, 8/26/2020 at 1 pm ET by telephone. Dial – 1-248-509-0316 – Conference ID: 439 001 499#. The purpose of the pre-proposal meeting is to discuss the RFP and the work to be performed, and request Non-Disclosure Agreement (NDA) forms for accessing the confidential PSP’s that may be necessary to provide the services sought in this RFP. Statements made by the Solicitation Manager or designee at a pre-proposal meeting are not considered modifications to the RFP. If, however, the Solicitation Manager determines modifications to the RFP are warranted after the meeting, modifications will be posted in writing on www.michigan.gov/SIGMAVSS as explained in the Modifications section of this document.

Attendance at the pre-proposal meeting is limited to two [2] people per bidder. If the pre-proposal meeting is mandatory, a bidder may be disqualified by being late. Subcontractor sign-in is permitted in lieu of the bidder as evidence of attendance. Accessibility requests for reasonable accommodations at the pre-proposal meeting should be made with the Solicitation Manager at least 2 business days before the date of the meeting. Accommodation requests received outside this time period cannot be guaranteed.

4. MODIFICATIONS. The State may modify this RFP at any time. Modifications will be posted on www.michigan.gov/SIGMAVSS . This is the only method by which the RFP may be modified.

5. QUESTIONS. Bidder questions about this RFP must be emailed to the Solicitation Manager no later than the time and date specified on the Cover Page. In the interest of transparency, only written questions are accepted. Answers to questions will be posted on www.michigan.gov/SIGMAVSS. Submit questions using the format below; a Microsoft Excel format or similar is suggested.

Q # Document and Section Page # Bidder Question

6. DELIVERY OF PROPOSAL.

Electronic – The bidder must submit its proposal, all attachments, and any modifications or withdrawals electronically through www.michigan.gov/SIGMAVSS. The price proposal should be saved separately from all other proposal documents. The bidder should submit all documents in a modifiable (native) format (examples include but are not limited to Microsoft Word or Excel and Google Docs or Sheets). In addition to submitting documents in a modifiable format, the bidder may also submit copies of documents in PDF. Attachment file size is limited to 6 MB per document. Bidder’s failure to submit a proposal as required may result in disqualification. The proposal and attachments must be fully uploaded and submitted prior to the proposal deadline. Do not wait until the last minute to submit a proposal, as the SIGMA VSS system requires the creation of an account and entry of certain information, in addition to uploading and submitting the materials. The SIGMA VSS system will not allow a proposal to be submitted after the proposal deadline identified in the solicitation Closing http://www.michigan.gov/SIGMAVSS http://www.michigan.gov/SIGMAVSS

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On/Closing Date fields (Summary view/Detail view), even if a portion of the proposal has been uploaded.

Questions on how to submit information or how to navigate in the SIGMA VSS system can be answered by calling (517) 284-0540 or (888) 734-9749. The Solicitation Manager will not provide assistance related to the submittal of the proposal and all attachments on the day of the proposal deadline.

Responsibility for a complete submission lies with the bidder.

7. DELIVERY OF SAMPLE DRIVER’S LICENSE AND ID CARDS

See Schedule A, Exhibit A for a complete list of the required samples, types, and quantities required for this RFP.

The bidder must submit its samples utilizing one of the following methods:

Delivery or Courier Christopher Martin, Solicitation Manager State of Michigan Dept. of Technology, Management and Budget Central Procurement Services Constitution Hall – 1st Floor, NE 525 W. Allegan St.

Lansing, MI 48933-1521

U.S. Postal Service Christopher Martin, Solicitation Manager State of Michigan Dept. of Technology, Management and Budget Central Procurement Services PO Box 30026 Lansing, MI 48909-7526

A. When submitting samples, the bidder must label the package with the RFP number and bidder name on the outside of each package. If a delivery or courier service is used that prohibits markings on its package, this information should be placed on the outside of an interior package.

B. Samples will be returned to the bidder, at the bidder’s expense. Bidders will also be allowed to pick these items up if they so choose. If the bidder does not wish to have the samples returned, they will be destroyed.

8. MANDATORY MINIMUM REQUIREMENTS. To avoid disqualification, the bidder must provide documentation to support the following:

Mandatory Minimum Functionality Requirements

1.0 Bidders must have a minimum of five (5) years of verifiable experience in the design and production of highly secure ID documents. Production of highly secure documents includes production of driver licenses, identification cards, identity cards, identity employment, visitor status cards, passports, currency, and financial cards. Current ongoing, operations for a least two (2) programs that produce central issuance, highly secure ID documents with volumes similar to Michigan’s scope (i.e. at least two million documents or cards per year, per program.)

2.0 Bidders must have current ongoing, verifiable experience with central issuance production of highly secure REAL-ID compliant driver licenses for at least one U.S. state or Canadian province for a period of no less than one (1) year. Bidders must have verifiable experience in the design, development, and deployment of image capture workstations across a large geographic area for at least two projects completed within the last five years. Bidders must have verifiable experience providing maintenance and support for image workstations across a large geographic area for at least two jurisdictions during the last five years.

3.0 All Michigan driver’s licenses will comply with all minimum requirements of the Most Current Personal Identification-American Association of Motor Vehicle Administrators (AAMVA) International Specifications-DL/ID Card Design standards, REAL ID, and the Western Hemisphere Travel Initiative requirements.

4.0 Digital photographic image capture hardware, including maintenance and service of hardware. Digital photographic image capture software, including maintenance and support of software.

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5.0 Solution must integrate seamlessly with MDOS system for sending/receiving card detail information, including receipt of card production data from MDOS system, service, and maintenance.

Only proposals meeting the mandatory minimum requirements will be considered for evaluation.

9. EVALUATION PROCESS. The State will evaluate each proposal based on the following factors:

Technical Evaluation Criteria Weight

1. Business Requirements Matrix – Schedule A, Statement of Work, Attachment A.

2. Reports, Plans, and Documentation as requested in Schedule A, Statement of Work, Section 1.1 Requirements, and throughout the solicitation document.

3. Vendor Questions Worksheet. 10

Total 100

Proposals receiving 80 or more technical evaluation points will advance to Step 2.

Step 2-Card Sample Evaluation (Pass/Fail)

Card samples will be reviewed and evaluated, with consideration of the requirements set forth in Schedule A, Attachment A

Bidders will not advance to Step 3-Oral Presentations if samples do not pass Step 2.

Step 3-Oral Presentation: Proposals that pass Step 2 will be scheduled for an oral presentation of their proposal. Oral presentations and references may be used toward determining the final technical score.

Proposals that pass Step 3 will have its pricing evaluated and will be considered for award.

The State may utilize all bidder information, without regard to a proposal’s technical score, to determine fair market value for goods or services sought. The State is not obligated to accept the lowest price proposal. If applicable, the State’s evaluation will include consideration of a bidder’s qualified disabled veterans/service-disabled veteran owned business(QDV/SDVOB) status under MCL 18.1261(8).

Additional information on the SDVOB preference is available at:

https://www.michigan.gov/dtmb/0,5552,7-358-82550_85746_48677-412612--,00.html.

The State strongly encourages strict adherence to the Contract Terms. The State reserves the right to deem a bid non-responsive for failure to accept the Contract Terms. Nevertheless, the bidder may submit proposed changes to the Contract Terms in track changes (i.e., visible edits) with an explanation of the bidder’s need for each proposed change. Failure to include track changes with an explanation of the bidder’s need for the proposed change constitutes the bidder’s acceptance of the Contract Terms.

General statements, such as that the bidder reserves the right to negotiate the terms and conditions, may be considered non-responsive.

The State may but is not required to conduct an on-site visit to tour and inspect the bidder’s facilities;

require an oral presentation of the bidder's proposal; conduct interviews, research, reference checks, and background checks; and request additional price concessions at any point during the evaluation process.

10. NOTICE OF DEFICIENCY. The State reserves the right to issue a Notice of Deficiency to bidders if the State determines after the proposal deadline that a portion of the RFP was deficient, unclear, or ambiguous. Failure to respond to a Notice of Deficiency timely may be cause for disqualification.

http://www.legislature.mi.gov/(S(12rtpbjmznw1mn4opquus2gz))/mileg.aspx?page=getObject&objectName=mcl-18-1261 https://www.michigan.gov/dtmb/0,5552,7-358-82550_85746_48677-412612--,00.html

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11. CLARIFICATION REQUEST. The State reserves the right to issue a Clarification Request to a bidder to clarify its proposal if the State determines the proposal is not clear. Failure to respond to a Clarification Request timely may be cause for disqualification.

12. RESERVATIONS. The State reserves the right to:

a. Disqualify a bidder for failure to follow these instructions.

b. Discontinue the RFP process at any time for any or no reason. The issuance of an RFP, your preparation and submission of a proposal, and the State’s subsequent receipt and evaluation of your proposal does not commit the State to award a contract to you or anyone, even if all the requirements in the RFP are met.

c. Consider late proposals if: (i) no other proposals are received; (ii) no complete proposals are received; (iii) the State received complete proposals, but the proposals did not meet mandatory minimum requirements or technical criteria; or (iv) the award process fails to result in an award.

d. Consider an otherwise disqualified proposal, if no other proposals are received.

e. Disqualify a proposal based on: (i) information provided by the bidder in response to this RFP;

(2) the bidder’s failure to complete registration on www.michigan.gov/SIGMAVSS ; or (3) if it is determined that a bidder purposely or willfully submitted false or misleading information in response to the RFP.

f. Consider prior performance with the State in making its award decision.

g. Consider overall economic impact to the State when evaluating proposal pricing and in the final award recommendation. This includes but is not limited to: considering principal place of performance, number of Michigan citizens employed or potentially employed, dollars paid to Michigan residents, Michigan capital investments, job creation, tax revenue implications, and economically disadvantaged businesses.

h. Consider total-cost-of-ownership factors (e.g., transition and training costs) when evaluating proposal pricing and in the final award recommendation.

i. Refuse to award a contract to any bidder that has failed to pay State taxes or has outstanding debt with the State.

j. Enter into negotiations with one or more bidders on price, terms, technical requirements, or other deliverables.

k. Award multiple, optional-use contracts, or award by Contract Activity.

l. Evaluate the proposal outside the scope identified in the Evaluation Process section of this document if the State receives only one proposal.

13. AWARD RECOMMENDATION. The contract will be awarded to the responsive and responsible bidder who offers the best value to the State, as determined by the State. Best value will be determined by the bidder meeting the minimum point threshold and offering the best combination of the factors stated in the Evaluation Process section of this document, and price, as demonstrated by the proposal. The State will post an Award Recommendation and Evaluation Synopsis on www.michigan.gov/SIGMAVSS.

14. DEBRIEF MEETING AND BID PROTEST. The State will post an Award Recommendation and Evaluation Synopsis, which will provide instructions on how to request a debrief meeting

If you wish to initiate a protest of the award, you must submit your written protest electronically at BidProtest-DTMB@michigan.gov no later than 3:00 p.m. ET, 5 calendar days after posting the Award Recommendation and Evaluation Synopsis on SIGMA VSS, or by 3:00 p.m. ET the next business day if that date falls on a state holiday or weekend. The State reserves the right to adjust this timing and will publish any change on the SIGMA VSS.

Additional information about the protest process is available at www.michigan.gov/micontractconnect under the “Programs and Policies” link.

15. STATE ADMINISTRATIVE BOARD. Contracts equal to $250,000 or greater than require approval by the State Administrative Board. The State Administrative Board’s decision is final; however, its approval http://www.michigan.gov/SIGMAVSS http://www.michigan.gov/SIGMAVSS mailto:BidProtest-DTMB@michigan.gov http://www.michigan.gov/micontractconnect

Version 11 (5/2020) 7 does not constitute a contract. The award process is not complete until the awarded contractor receives a contract fully executed by all parties.

16. GENERAL CONDITIONS. The State will not be liable for any costs, expenses, or damages incurred by a bidder participating in this solicitation. The bidder agrees that its proposal will be considered an offer to do business with the State in accordance with its proposal, including the Contract Terms, and that its proposal will be irrevocable and binding for a period of 180 calendar days from date of submission. If a contract is awarded to the bidder, the State may, at its option, incorporate any part of the bidder’s proposal into a contract. This RFP is not an offer to enter into a contract. This RFP may not provide a complete statement of the State’s environment or contain all matters upon which agreement must be reached. Other than verified trade secrets, proposals submitted via www.michigan.gov/SIGMAVSS are the State’s property.

17. CONFIDENTIAL TREATMENT FORM AND THE FREEDOM OF INFORMATION ACT. All portions of the bidder’s proposal and resulting contract are subject to disclosure as required under Michigan’s Freedom of Information Act (FOIA), MCL 15.231, et seq. However, some information may be exempt from disclosure. Under MCL 18.1261(13)(b), records containing “a trade secret as defined under section 2 of the uniform trade secrets act, 1998 PA 448, MCL 445.1902,” are exempt from disclosure under FOIA. In addition, “financial or proprietary information” submitted with a bidder’s proposal is exempt from disclosure under FOIA. A bidder’s failure to comply with this Section is grounds for rejecting a bidder’s proposal as non-responsive. As a part of its proposal, each bidder must follow the procedure below.

a. SUBMIT A COMPLETED “CONFIDENTIAL TREATMENT FORM” (CT FORM) WITH YOUR BID. Completion and submission of the CT Form is required regardless of whether the bidder seeks confidential treatment of information. Failure to submit a completed CT Form may be cause for disqualification from the solicitation process.

i. Complete and sign Section 1 of the CT Form if the bidder does NOT request confidential treatment of information contained in its proposal; or

ii. Complete and sign Section 2 of the CT Form if the bidder requests confidential treatment of certain information. Bidder must also submit a “Public Copy” of the proposal with the trade secret, financial, and proprietary information redacted and clearly labeled as the “Public Copy.”

b. FOIA REQUESTS. If a FOIA request is made for a bidder’s proposal, the Public Copy may be distributed to the public along with the bidder’s CT Form. The CT Form is a public document and serves as an explanation for the redactions to the Public Copy. Do not put any trade secret, financial, or proprietary information in the CT Form. Do not redact the CT Form itself.

c. NO ADVICE. The State will not advise a bidder as to the nature or content of documents entitled to protection from disclosure under FOIA or other laws, as to the interpretation of such laws, or as to the definition of trade secret or financial or proprietary information. Nothing contained in this provision will modify or amend requirements and obligations imposed on the State by FOIA or other applicable law.

d. FAILURE TO REQUEST CONFIDENTIAL TREATMENT. Failure to request material be treated as confidential as specified herein relieves the State, its agencies, and personnel from any responsibility for maintaining material in confidence.

e. Bids containing a request to maintain an entire proposal as confidential may be rejected as non-responsive. Bidders may not request confidential treatment with respect to resumes, pricing, and marketing materials. The State reserves the right to determine whether material designated as exempt by a bidder falls under MCL 18.1261 or other applicable FOIA exemptions. If a FOIA request is made for materials that the bidder has identified as trade

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f. Bidder forever releases the State, its departments, subdivisions, officers, and employees from all claims, rights, actions, demands, damages, liabilities, expenses and fees, which arise out of or relate to the disclosure of all or a portion of bidder’s proposal submitted under this RFP.

Bidder must defend, indemnify and hold the State, its departments, subdivisions, officers, and employees harmless, without limitation, from and against all actions, claims, losses, liabilities, damages, costs, attorney fees, and expenses (including those required to establish the right to indemnification), arising out of or relating to any FOIA request, including potential litigation and appeals, related to the portion of bidder’s proposal submitted under this RFP that bidder has identified as a trade secret, or financial or proprietary information. The State will notify bidder in writing if indemnification is sought. The State is entitled to: (i) regular updates on proceeding status; (ii) participate in the defense of the proceeding; (iii) employ its own counsel; and to (iv) retain control of the defense, or any portion thereof, if the State deems necessary. Bidder will not, without the State’s written consent (not to be unreasonably withheld), settle, compromise, or consent to the entry of any judgment in or otherwise seek to terminate any claim, action, or proceeding. If a State employee, official, or law is involved or challenged, the State may control the defense of that portion of the claim. Any litigation activity on behalf of the State, or any of its subdivisions under this Section, must be coordinated with the Department of Attorney General. An attorney designated to represent the State may not do so until approved by the Michigan Attorney General and appointed as a Special Assistant Attorney General.

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CONFIDENTIAL TREATMENT FORM (CT FORM)

INSTRUCTIONS. Complete either Section 1 or Section 2 of this CT Form and sign where indicated. This CT Form must be signed by the individual who signed the bidder’s proposal. A completed CT Form must be submitted with your proposal, regardless of whether your proposal contains confidential information.

Failure to submit a completed CT Form with your bid is grounds for rejecting the proposal as non-responsive. See the Confidential Treatment Form and The Freedom of Information Act section of the Proposal Instructions for additional information.

Section 1. CONFIDENTIAL TREATMENT IS NOT REQUESTED

This section must be completed, signed, and submitted with the proposal if bidder does not request confidential treatment of any material contained in the proposal.

By signing below, the bidder affirms that confidential treatment of material contained in the proposal is not requested.

RFP Number RFP Title

Signature Date

[Printed Name] [Title] [Company]

Section 2. CONFIDENTIAL TREATMENT IS REQUESTED

The section must be completed, signed, and submitted with the proposal if bidder requests confidential treatment of any material contained in the proposal. Submission of a completed CT Form is required to request confidential treatment.

Provide the information in the table below. Bidder may add rows or additional pages using the same format shown in the table. Bidder must specifically identify the information to be protected as confidential and state the reasons why protection is necessary.

The CT Form will not be considered fully complete unless, for each confidentiality request, the bidder: (1) identifies whether the material is a trade secret (TS), financial information (FI), or proprietary information (PI); (2) explains the specific legal grounds that support treatment of the material as TS, FI, or PI; and (3) provides the contact information for the person at bidder’s organization authorized to respond to inquiries by the State concerning the material. Bidders must not simply cite to an applicable act or case name; rather, bidders must provide a complete justification as to how the material falls within the scope of an applicable act or relevant case law.

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CONFIDENTIAL TREATMENT FORM (CT FORM)

RFP page #, paragraph #, and section #

State whether the material is a trade secret (TS), financial information (FI), or proprietary information

(PI)

Explain the specific grounds in State or other applicable law which supports treatment of the material as TS, FI, or PI. Do not simply cite to the applicable act. Provide a complete justification as to how the material falls within the scope of the applicable act or relevant case law.

Provide the bidder contact information

By signing below, the bidder affirms that confidential treatment of material contained in its proposal is requested and has attached to this form a redacted “Public Copy” of the bidder’s proposal.

RFP Number RFP Title

Signature Date

[Printed Name] [Title] [Company]

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VENDOR QUESTIONS WORKSHEET

Provide a detailed response to each question. “You” and “company” refers to the bidder.

Information Sought Bidder Response

1. Contact Information Bidder’s sole contact person during the RFP process.

Include name, title, address, email, and phone number.

Person authorized to receive and sign a resulting contract. Include name, title, address, email, phone number and vendor customer code in SIGMA VSS.

2. Company Background Information Legal business name and address. Include business entity designation, e.g., sole proprietor, Inc., LLC, or

LLP.

What state was the company formed in?

Phone number Website address Number of years in business and number of employees Legal business name and address of parent company, if any

Has there been a recent change in organizational structure (e.g., management team) or control (e.g., merger or acquisition) of your company? If the answer is yes: (a) explain why the change occurred and (b) how this change has affected your company.

Discuss your company’s history. Has growth been organic, through mergers and acquisitions, or both?

Has bidder ever been debarred, suspended, or disqualified from bidding or contracting with any entity, including the State of Michigan? If yes, provide the date, the entity, and details about the situation.

Has your company been a party to litigation against the State of Michigan? If the answer is yes, then state the date of initial filing, case name and court number, and jurisdiction.

Within the last 5 years, has your company or any of its related business entities defaulted on a contract or had a contract terminated for cause? If yes, provide the date, contracting entity, type of contract, and details about the termination or default.

State your gross annual sales for each of the last 5 years.

If receiving a contract under this RFP will increase your gross revenue by more than 25% from last year’s sales, explain how the company will scale-up to manage this increase.

Describe partnerships and strategic relationships you think will bring significant value to the State.

State the physical address of the place of business that would have primary responsibility for this account if bidder is awarded a contract under this RFP.

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3. Qualified Disabled Veteran/Service-Disabled

Veteran-Owned Business Program

Under MCL 18.1261, a “qualified disabled veteran” means a business entity that is 51% or more owned by 1 or more veterans with a service-connected disability. A “service-connected disability” means a disability incurred or aggravated in the line of duty in the active military, naval, or air service as described in 38 USC 101(16).

Are you a qualified disabled veteran?

Enter YES or NO.

To demonstrate qualification as a qualified disabled veteran, you must provide:

(a) Proof of service and conditions of discharge (DD214 or equivalent);

(b) Proof of service-connected disability (DD214 if the disability was documented at discharge or Veterans Administration Rating Decision Letter or equivalent if the disability was documented after discharge); and

(c) Legal documents setting forth the ownership of the business entity.

In lieu of the documentation identified above, you may provide proof of certification by the National Veterans Business Development Council.

Enter the names of documents submitted with your proposal to demonstrate status as a qualified disabled veteran.

4. Participation in RFP Development or Evaluation Did your company, an employee, agent, or representative of your company, or any affiliated entity participate in developing any component of this solicitation? For purposes of this question, business concerns, organizations, or individuals are affiliates of each other if, directly or indirectly: (1) either one controls or has power to control the other or (2) a third-party controls or has the power to control both. Indicia of control include, but are not limited to, interlocking management or ownership, identity of interests among family members, shared facilities or equipment, and common use of employees.

Enter YES or NO.

If you enter “YES”, you are not eligible for contract award or to work as a subcontractor for the awarded vendor.

If you are awarded a contract under this solicitation, in order to provide the goods or services required under a resulting contract, do you intend to partner or subcontract with a person or entity that assisted in the development of this solicitation?

Enter YES or NO.

If you enter “YES,” you are not eligible for contract award. An awarded vendor may not partner or subcontract with anyone to provide goods and services required under a resulting contract if that subcontractor or partner assisted in the development of this solicitation.

Will your company, or an employee, agent, or representative of your company, participate in the evaluation of the proposals received in response to this

RFP?

Enter YES or NO.

If you enter “YES”, you are not eligible for contract award or to work as a subcontractor for the awarded vendor.

5. State of Michigan Experience and Prior Experience

Does your company have experience working with the State of Michigan? If so, please provide a list (including the contract number) of the contracts you hold or have held with the State for the last 10 years.

Describe at least 3 relevant experiences from the last 5 years supporting your ability to successfully manage a contract of similar size and scope for the work described in this RFP.

http://www.legislature.mi.gov/(S(b2idoibk3wwdcrok5bm0s021))/mileg.aspx?page=getObject&objectName=mcl-18-1261

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Experience 1 Company name Contact name Contact role at time of project Contact phone Contact email

City State Zip

1. Project name and description of the scope of the project

2. What role did your company play?

3. How is this project experience relevant to the subject of this RFP?

Dollar value Start and end date (mm/yy – mm/yy) Status (completed, live, other – specify phase) Results obtained Experience 2 Company name Contact name Contact role at time of project

2. What role did your company play?

Status (completed, live, other – specify phase) Results obtained Experience 3 Company name Contact name Contact role at time of project

2. What role did your company play?

Status (completed, live, other – specify phase) Results obtained

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6. Standard Contract Terms Bidder must affirm agreement with the attached Contract Terms. If not in agreement, written exceptions in accordance with the Evaluation Process section of the Proposal Instructions must be provided with Bidder’s proposal.

7. Michigan Economic Impact Number of employees currently employed at locations within the State of Michigan

Number of additional employees to be employed at locations within the State of Michigan if awarded this Contract (if any)

Minimum wage paid to employees employed at locations within the State of Michigan

Average wage paid to employees employed at locations within the State of Michigan

Percentage of employees employed at locations within the State of Michigan that are covered by employer-provided health insurance

8. Other Abusive Labor Practices. The Contractor certifies that it will not furnish any Deliverable that was produced fully or partially by forced labor, forced or indentured child labor, or indentured servitude.

Enter YES or NO.

Certification of Michigan Business- Public Act 431 of 1984, Sec. 268. I certify that the company has, pursuant to the provisions of Sec 268 of Public Act 431 of 1984, filed a Michigan Business Tax Corporate Income Tax Return. I certify that the company has, pursuant to the provisions of Sec 268 of Public Act 431 of 1984, filed a Michigan Income Tax return showing income generated in, or attributed to the State of Michigan. I certify that the company has, pursuant to the provisions of Sec 268 of Public Act 431 of 1984, withheld Michigan Income Tax from compensation paid to the company’s owners and remitted the tax to the Michigan Department of Treasury.

Enter YES or NO.

Iran Linked Business- Public Act 517 of 2012. I certify that the Company is not an Iran-Linked business as defined by Public Act 517 of 2012.

Enter YES or NO.

Clean Corporate Citizen. I certify that the Company is a Clean Corporate Citizen as defined by the Environmental Protection Act, 1994 PA 451.

Enter YES or NO.

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Request For Proposal No. 200000002245 Digital Driver’s License/Identification Card Production System

SCHEDULE A

STATEMENT OF WORK

CONTRACT ACTIVITIES

This schedule identifies the anticipated requirements of any Contract resulting from this RFP. The term “Contractor” in this document refers to a bidder responding to this RFP.

The Contractor must respond to each requirement or question and explain how it will fulfill each requirement.

Attach any supplemental information and appropriately reference within your response.

BACKGROUND

The Michigan Department of State (MDOS) oversees and administers various laws, regulations, and statutes related to driver licenses and driver safety; motor vehicle, watercraft and recreational vehicle ownership and registration; elections; notary certification; and record sales and certification. MDOS will lead the implementation effort of the project with oversight from the from the Michigan Department of Technology Management and Budget (DTMB) that will confirm the procurement process and provide IT-related services, including development of the interfaces needed to exchange card detail files, approval of interface technical documentation, and ensure all Vendor services and products adhere to applicable State IT policies and standards. After implementation, MDOS will be responsible for overseeing the daily, on-going DL/ID card production processes.

MDOS currently has 133 branches across the state, including at least one branch in each county and one mobile office. Most branches have a single digital image capture workstation; however, nine branches have an additional digital image capture workstation. Most branches are open 9:00-5:00 Monday, Tuesday, Thursday, and Friday, 11:00-7:00 on Wednesday, and seven branches are open from 9:00-12:00 on Saturday morning.

Additionally, MDOS has one mobile office that connects to the host system and allows DL/ID transactions to be completed at non-branch office sites. All branches are in the eastern time zone, with the exception of a few offices in the western portion of Michigan’s Upper Peninsula which are in the central time zone.

Michigan issues four types of cards.

1.) Standard cards (non-REAL ID compliant) 2.) REAL ID-compliant cards 3.) Enhanced cards 4.) Salvage Vehicle Agent cards

Michigan is a REAL ID-compliant state since 8/28/2017. Standard cards will be visually identical to REAL ID cards, except will contain “Not for Federal Identification” instead of the REAL ID compliancy marker (gold circle with star). Enhanced cards are REAL ID compliant and compliancy is denoted by the appearance of the American flag and the REAL ID compliancy marker (gold circle with star) on the front of the card. The enhanced card design is similar to that of the standard and REAL ID card. However, only the enhanced contains an RFID chip. Michigan has an agreement with the federal Department of Homeland Security (DHS) to issue enhanced DL/IDs that comply with the requirements of the Western Hemisphere Travel Initiative (WHTI). Enhanced cards must meet both WHTI and REAL ID requirements.

Michigan issues approximately 2.3 million standard cards and 600,000 enhanced DL/ID cards annually, with approximately 11,000 DL/ID cards typically issued each workday. There have been events (holidays, technical issues, implementation of new programs, etc.) that have resulted in the transmission of 20,000 or more requests to the card vendor on a single day. Approximately 80% of the DL/ID cards issued are standard cards or REAL ID cards, and 20% are enhanced cards. Michigan DL/ID cards must be renewed every four years. Currently, DL/ID cards can be renewed at a branch office, by web, or by mail. A DL or ID card renewed by web or mail uses an existing photo and signature image on file. Every eight years, a new photo is required for DL cards. New photos are not required for ID card renewals, unless the renewal transaction is completed at a branch. In addition to standard, REAL ID-compliant, and enhanced DL/ID cards, Michigan also issues approximately 1,100 salvage vehicle agent cards annually. Salvage vehicle agent cards do not require a new photo at renewal. There are approximately 7.1 million Michigan drivers and 1 million Michigan identification card holders. Total annual card issuance volumes are as follows:

Fiscal Year October- September

Total Cards Produced

2019 2,871,994 2018 2,720,201 2017 2,851,267 2016 2,861,687 2015 2,759,070 2014 2,655,565

In recent years, peak months for card production have been the four month period of May-August when 36% of total annual cards were produced. Production has been at the lowest point during the four-month period of November-February when ~30% of total annual cards were produced. Production has typically peaked in August with 9.4% of all annual card production and has been at the lowest point in December with 7.0% annual card production.

Exact quantities of cards to be purchased under the resulting Contract are unknown. The State makes no guarantee on monthly, annual, or total card volumes over the Contract period. However, the Contractor will be required to furnish all such materials and services as may be ordered during the Contract period.

The construction of the standard, REAL ID, enhanced, and salvage vehicle agent cards is of the same material and all cards have a similar design. However, only the REAL ID compliant card has the fully-compliant gold circle with star and only the enhanced cards display a visual icon denoting citizenship (an American flag), the REAL ID fully-compliant gold circle with star and contain a RFID chip. There are currently twelve (12) different card formats (e.g. operator, chauffeur, commercial, etc.) Michigan issues vertical DL/ID cards to applicants under age 21. Michigan does not issue DL/ID cards without images or signatures.

The current vendor provides both primary and back-up central card issuance production facilities, including all equipment, hardware, software, materials, and personnel required to operate and manage the facilities that are located within the United States. On a nightly basis, the State will transmit card request data for DL, ID, and salvage vehicle agent cards processed that day. Cards are mailed directly to MDOS customers from the vendor.

Card holders receive a temporary operating permit valid for 60 days. However, card holders typically receive their cards within 7 days after the card detail is made available by the State to the vendor. The vendor also provides detailed card design documents for each card type (standard, enhanced, and salvage vehicle agent) as well as card graphics and samples used primarily for communication and law enforcement purposes.

Digital photographs and signatures for DL/ID cards are captured by vendor-provided equipment and software.

Michigan provides the infrastructure, storage, and hosts all captured images and signatures. The State provides and will continue to provide the software required for applicant enrollment. The application provided to law enforcement for retrieval/viewing of images and signatures is also provided and supported by the State. The State supplies the equipment that prints temporary operating permits which verifies driving privileges until the new card is received. Michigan does not apply facial recognition processes prior to card issuance. Michigan does not capture fingerprints.

SCOPE

In Scope The Contractor’s solution must integrate seamless with the State’s system to send/receive card detail information so that the Contractor can produce and mail DL/ID cards that meet all requirements.

The scope of the Contract will include the following services and deliverables from the Contractor:

• Project management.

• Central card production with two central card issuance production facilities (primary and back-up), including all equipment, hardware, software, interfaces, materials, and personnel required to operate and manage the facilities

• Issuance of standard, REAL ID, and enhanced DL/ID cards; all three card types must meet REAL ID requirements.

• Issuance of salvage agent vehicle cards.

• Image capture, including maintenance and support of capture equipment.

• Signature capture, including maintenance and support of signature capture equipment.

• Design/configuration/development and testing of interfaces for receiving and sending card production data.

• Submission of REAL ID Security Plan and other documents to meet state and federal security requirements.

• Guidance and recommendations on card design to increase card security, integrity, and quality while meeting or exceeding the current AAMVA North American DL/ID Card Design Standard and all state and federal requirements.

• Affixing cards to carriers, insertion into envelope, and card mailing.

• Implementation of all tasks and acquisition of all materials, supplies and personnel required to prepare and operate both the primary and back-up central issuance card production facilities for Michigan card production.

• Statisitical reporting of card request and production information (monthly and yearly)

• Design/configuration/development and testing of interfaces for the exchange of images and data between image servers for recently captured photos from the capture workstations and the State’s system. (Both near real-time and again nightly in batch mode)

• Card Design Security Program

• Driver’s License Security Feature Training for the State’s Internal Personnel and Law Enforcement

1.1. Requirements

Proposals must include a response to each item in Attachment A - Requirements Matrix. NOTE: in addition to responding to each item listed in the matrix, the following additional items/documents referenced in the matrix should also be submitted with the bid.

Section 1: Compliancy Requirements

A. Preliminary REAL ID Security Plan B. Data Security Plan C. Verification of NASPO Class I or II Certifications or equivalent, if available, or Letter of Commitment that all facilities and systems will obtain a NASPO Class I or II Certifications, or equivalent.

Section 2: Image Capture Workstations

A. Proposed ICW Components B. Current Customers Utilizing Proposed ICW Camera and Image Capture Software C. ICW Hardware, Software, and Components to be Provided by the State D. Proposed ICW Image Capture Software Screenshots E. Proposed Technical Design Specifications for Branch ICW Interface to State’s System F. Proposed Technical Design Specifications for Mobile Office ICW Interface to State’s System G. High-Level Image Capture Workstation Implementation Plan H. Detailed Site Survey I. High-Level Image Capture Station Training Plan J. Sample of Image Capture Workstation User Guide K. Preliminary ICW Support and Maintenance Plan L. Examples of Help Desk Summary and Detail Reports M. Proposed Support and Maintenance Service Level Agreement N. Proposed Technical Design Specifications for the Portable Image Capture System Interfaces to the

State’s System O. Portable Image Capture System Components

Section 3: Card Design and Production

A. Proposed Technical Design Specifications for the DL/ID Production Interfaces to the State’s System

B. 115 Sample Cards and Cross-Reference Spreadsheet (All card samples submitted must be blind samples, meaning they must not indicate in any way that the Contractor’s company produced them.

Samples must be submitted with the proposal, but be separately packaged.)

C. High-Level DL/ID Card Design Implementation Plan D. DL/ID Card Design Security Report

E. Table of Recommended Level 1 and Level 2 Security Features F. Table of Additional Level 1 and Level 2 Security Features G. Recommended Level 3 Security Feature in one (1) separate sealed envelope clearly marked as

“Proposed Level 3 Feature”. The envelope and its contents must also be identified as Sensitive Security Information.

H. Two Additional Recommended Level 3 Security Features in one (1) separate sealed envelope clearly marked as “Additional Proposed Level 3 Features”. The envelope and its contents must also be identified as Sensitive Security Information.

I. Security Feature Training Session J. DL/ID Card Production Quality Assurance Plan K. Name/Credentials of Independent Laboratory/Organization that will provide Card Durability Test

Report L. Recent ANSI INCITS 322-2015 Card Durability Test Report M. Recent ISO General Physical Characteristics Test Report (ISO 10373-1:2006 card testing) N. Current States/Canadian Provinces for which Contractor Currently Provides Central Issuance DL

Cards O. Detailed Overview of DL/ID Card Production Process P. List of Subcontractors Q. Central Issuance Production Facility Readiness Plan R. Paper Proposed for Card Carriers S. Paper Proposed for Inserts T. Proposed RFID Shield Sleeve U. Preliminary Disaster Recovery Plan V. Proposed Standard Reports W. Proposed Monthly Billing Statement

1.2. Warranties

The Contractor will be responsible for any and all maintenance, repairs, and replacement Contractor provided hardware throughout the life of the Contract. Describe any additional warranties included in the bid and explain the process for how the Contractor will handle any repairs or replacements.

Contractor must provide a 90-day warranty period for the operation of all software for the Image Capture Workstations and related interfaces to State of Michigan systems post Go-Live before the start of the Maintenance and Support period.

The State reserves the right to require additional warranties other than those identified by the Contractor in its response to this RFP.

1.3. Recall Requirements and Procedures

The Contractor must describe any recall procedures.

1.4. Quality Assurance Program

Explain your Quality Assurance Program(s).

1.5 Specific Standards

IT Policies, Standards and Procedures (PSP) Contractors are advised that the State has methods, policies, standards and procedures that have been developed…