Draft Statement of Work - Simulation Center Audio Visual System VAPAHCS.docx

Statement of Work Simulation Center Audio Visual System Service Agreement The contractor shall provide routine systems monitoring, located at the Palo Alto VAMC Simulation Center for the duration of the contract period and as defined in this Statement of Work (SOW).

1. WORK TO BE PERFORMED:

1.1. Ongoing Equipment Support

1.1.1. Conduct monthly operational checks on the simulation center audio-visual system, review any error logs, and report the status and any findings to the simulation center staff.

1.1.2. Provide 8 hours per month (96 hours per year) for programming updates to the audio-visual system to support basic hardware changes, such as reconfiguring source and destination mapping and touch-panel interface updates.

1.1.3. Provide 2 hours per month (24 hours per year) of on-site hardware support, which includes basic hardware troubleshooting.

2. SPECIAL WORK REQUIREMENTS:

2.1. Qualification: The contractor must be comfortable with setting up, configuring, troubleshooting, and performing maintenance on the following systems:

2.1.1. AMX Audio and Video routing Systems

2.1.2. Biamp Tesira DSP

2.1.3. Shure Wireless Microphones

2.2. Hours: Services shall be performed according to specifications of Government point of contact and COR. The regular work hours for this facility are Monday through Friday 7:30am to 4:00pm PST.

2.3. Special Instruction: The contractor's representative will schedule all on-site work with the Simulation Center. The point of contact is XXXXX. All contractor personnel (without exception) must report to the Police Service, Bldg. 100, to sign in and receive a visitor badge before any work is performed.

2.4. Noncontract Charges: The contractor shall not perform any service that will result in additional charges without prior approval from the Contracting Officer.

2.5. IT Security: The certification and accreditation requirements do not apply, and a Security Accreditation Package is not required.

2.6. Property Damage: The contractor shall take all necessary precautions to prevent damage to any government property and will notify the Contracting Officer immediately if damages occur. The Contracting Officer will authorize the contractor to remedy the situation in one of the following ways: be assessed current replacement costs for damaged property, replace damaged property in a timely manner, or correct the damages with like materials at no additional cost.

2.7. Identification, Parking, Smoking, and VA Regulations:

2.7.1. The contractor will need to acquire a badge for each worker and ensure that the badge be always worn in a visible location on the worker while on the premises of the VA property. It is the responsibility of the contractor to park in the appropriate designated parking areas. Information on parking is available from the Simulation Center. The VA will not invalidate or make reimbursement for parking violations of the contractor under any conditions. Smoking is prohibited inside any buildings and across the entirety of VA grounds. Possession of weapons is prohibited. Enclosed containers, including tool kits, shall be subject to search. Violations of VA regulations may result in a citation answerable in the United States District Court.

2.8. Documentation: All service documentation must contain:

2.8.1. Date and time of the contractors' arrival on station

2.8.2. Type, model, and serial number(s) of all equipment on which service was performed

2.8.3. Total time of performance period, excluding travel time

2.8.4. Detailed narrative description of reason for service performed to include reported problem and cause of problem (When applicable)

2.8.5. Complete list of parts replaced (When applicable)

2.8.6. Date and time equipment was returned to serviceability.

2.9. Infection Control: There is a potential for exposure to blood borne or other infectious material with equipment throughout the hospital. All contractor personnel are cautioned and must use "Universal Precautions" (i.e. hand washing, wearing protective gloves, aprons, and goggles, etc.) as appropriate during the performance of this contract.

2.10. Service Quality: All services provided in this contract must meet manufacturers' performance and technical specifications, Federal Regulations, VA Regulations, and meet the requirements of The Joint Commission and Life safety Code. The contractor shall document all maintenance and provide said documentation to the COR upon completion of each service action.

3. Contact Information:

3.1. CO: XXXXXXXX

VISN 21 Contracting Office Phone – XXXXXXXX

FAX – XXXXXXXX

Email – XXXXXXXX

3.2. COR: XXXXXXXX

Chief of Staff Phone – XXXXXXXX

FAX – XXXXXXXX

Email – XXXXXXXX

4. PERIOD OF PERFORMANCE: The period of service for the base year of this contract shall commence on the date of award and continue for twelve (12) months.