Draft_Statement_of_Work_-_Locksmith_Services_1.docx

I. INTRODUCTION AND BACKGROUND

The physical security for the Department of the Interior (DOI) Headquarters Complex- Main Interior Building (MIB) is managed by the Interior Complex Security Operations (ICSO) Branch. It is the mission of the ICSO Branch to create and maintain a safe and secure environment for all occupants of the MIB. The MIB consists of a basement floor, Mezzanine (mechanical) floor, seven additional floors, six wings running from South to North, and an accessible Penthouse and roof top terrace.

II. PURPOSE

The MIB currently has the need for locksmith services for various work performed on doors leading into offices, closet doors (of all types), gates, building access doors, sliding and roll-up doors. The doors are constructed of various materials, such as, but not limited to; wood, metal, glass and a combination of such materials.

A key system has been established and is referenced when assigning new cores to doors throughout the building. This same system has been modified to adequately manage key control. The ISCO Branch requests locksmith services that will provide surety to those who occupy the building and protect some of the Nation’s most valued information and property. These services shall be via an established Blanket Purchase Agreement (BPA). The services shall be on an “on-call” basis.

III. DESCRIPTION OF WORK

Keys, Locks, and other Hardware Due to the nature of the occupation, the contractor shall be required to have the knowledge, skills, and ability to troubleshoot/ repairs associated equipment. The contractor shall provide the Government with an end-to-end solution for all door and lock service including, but not limited to, the following:

a. Cut and stamp access keys

b. Cut and/ or duplicate desk and file cabinet keys including tubular keys

c. Key extractions

d. Repair/ and Replace (installation) of malfunctioning locks, including, but not limited to:

i. All types of Cylindrical and mortise locksets

ii. All types of Cypher locks (e.g., Trilogy, Simplex, etc.)

iii. All types of Deadbolts

iv. All types of Panic Hardware

v. Various Cabinet/ Desk locks

e. Pin and install Interchangeable Cores (IC) and Non-IC cores and cylinders

f. Install mortise and rim Cylinders

g. Change security combinations to a variety of locks (e.g., Mas-Hamilton, Sargent Greenleaf, Trilogy, etc.)

h. Minor door adjustments/ alignments

i. Install/ adjust door closures, stops, hinges, strikes, etc.

j. Open locks due to the loss of keys, malfunctioning parts, weather, etc.

k. Unlock/ remove padlocks

l. Maintain lock and key control

m. Provide expert advice on associated matters and

n. Other locksmith related services

Safes and Vaults

a. Service all types of GSA Containers (maintenance, repair, etc.)

b. Replace/ repair all types of combination locks

c. Provide access into safes/ vaults due to malfunctioning part or combination is unobtainable

d. Provide expert advice on associated matters and

e. Other locksmith related services

IV. CONTRACTOR’S RESPONSE TIME

a. The contractor shall respond within two (2) hours of initial notification from the COR (or COR’s designated representatives).

V. GOVERNMENT PROVIDED EQUIPMENT AND SUPPLIES

Equipment During normal working hours, the DOI shall allow the locksmith to utilize the following equipment if it is in good operating condition. In the event the locksmith performs services afterhours, or the Government provided equipment/ supplies are not available, the locksmith shall use their own equipment and supplies to perform the work.

a. ILCO Key Duplicator

b. ILCO Key Cutting Machine

c. ASSA Key Cutting Machine

d. Bench Grinder w/ wire wheel

Supplies

a. ASSA High Security Twin Exclusive Key Blanks

b. ASSA High Security Twin Exclusive Pinning Kit

c. Various Desk/ cabinet keys (limited)

VI WARRANTY COVERAGE

a. All new equipment installations that fall within the scope described in this solicitation, regardless of company/vendor performing the installation, shall be assumed covered under this contract.

b. Said coverage will not begin until the Vendor’s representative and the COR inspect the installation for technical accuracy of installation and both parties accept the equipment, in writing, as technically sound.

c. Said coverage shall begin upon completion of the task order or independent project, as accepted by the COR and CO and shall continue for one (1) year to include materials, equipment, and labor.

VII GENERAL REQUIREMENTS AND SITE-SPECIFIC INFORMATION

a. All manufacturer licensing/ certifications required to ensure full manufacturer support of the equipment covered under this scope shall be the responsibility of the contractor to maintain and update/renew in a timely manner. No lapses in these licenses/ certifications shall be allowable. The contractor should plan on having to renew update these licenses/ certifications immediately upon award of this contract.

b. All equipment procured and installed as part of this requirement is to be Commercial- Off-The-Shelf (COTS).

c. Upon award the contractor must provide Asbestos Awareness Certificates for all technicians and personnel performing work on-site. These certificates shall be provided no later than 10 business days after contract award, prior to initiating work.

d. The contractor must provide a ladder safety plan that meets all OSHA safety standards no later than 10 business days after award of contract.

e. No wooden ladders are allowable onsite.

f. Upon award all technicians and other personnel assigned to the contract shall sign a "Code of Conduct" document no later than 10 business days after contract award. A sample of this document shall be provided to the contractor upon request as part of this solicitation (see Attachment 1).

g. The contractor shall ensure that all technicians working on the hardware infrastructure and software are to be manufacture certified where applicable if the manufacturer offers certification and/or training on the equipment identified in this solicitation. All technicians are to be up-to-date in their certifications, which can be provided post-award, but prior to the start of work. See Section, 3:3.

h. Business hours are defined as 0700-1630.

i. There is no available parking on-site. There is metered parking surrounding the building and parking garages within 6 blocks of the site. Access to the loading dock for equipment and material deliveries shall be provided but is limited to 20 minutes per load/unload and must be coordinated with the COR or designee when the need arises.

j. The contractor shall hold a post-award "kick-off' meeting no later than ten (10) business days from notification of award.

k. The contractor shall provide the services of a 24-hour-a-day, 7-days-aweek, emergency call service that includes a live point of contact.

l. The contractor shall also provide a means of electronic service ticket submission and tracking including receipt acknowledgements, status updates, and resolutions/close-outs. Email shall be considered acceptable to meet compliance for this requirement if no other electronic interface is currently viable.

m. If the work exceeds 180 calendar days the COR may require a background investigation (BI) of all prime contractor employees and subcontractor employees actively working this job to obtain a PIV-II badge.

n. If the contractor anticipates the use of a sub-contractor and/or a GSA Schedule teaming arrangement, all subcontractors shall be approved by the COR before start of work.

o. At the end of each workday, all tools are to be properly put away, materials are to be safely stored, and the work area is to be clean.

o. The contractor shall obtain pre-approval from the COR in advance of any penetrations to DOI property. Notification of intent to make a penetration shall be given to the COR at a minimum of forty-eight (48) hours prior to the intended time. Email submission shall serve as sufficient notification. Any delays as a result of failing to notify the COR within this timeframe shall be the sole responsibility of the contractor. All penetrations in ceilings or walls shall be sealed to NEC code and be fire-rated where possible. Any existing fire-rated penetrations must be restored to pre-existing level upon completion of work affecting said penetration.

p. The contractor shall be responsible for adhering to all OSHA Standards, Code of Federal Regulations (29 CFR Sec. 1910.96) and any applicable General Industry Safety and Health Standards

Note: Due to the sensitivity of certain areas, unanticipated impediments, or work that is described as disruptive (such as drilling & hammering), may be required to take place after normal working hours (1630 – 0700), or weekends. All penetrations to DOI infrastructure (i.e., walls floors, etc.) must be approved by the Building Manager and/or COR prior to the work being performed.

VIII QUALITY ASSURANCE, QUALITY CONTROL

a. Regarding new installations, the contractor shall prepare and submit a Quality Inspection Report to the COR at completion of the project(s). This report shall document the results of the inspection and the analyses and tests performed in determining conformance of the product/services to the requirements stated herein and/or the industry standard coded specifications. The report shall be reviewed and signed by the COR for concurrence

b. In addition, the company shall provide reporting method(s) to which the COR has the ability to assess and evaluate the level services provided and status of the project(s) concerning the performance and specific details of the contract. The reporting method shall be easily accessible to the COR and shall be reviewed by the CO and the contractor’s Operations Manager.

c. The DOI reserves the right to perform its own inspections, using conventional means to determine the quality of service. Any deficiencies discovered as a result of the inspections, will be brought to the contractor for immediate restoration.

IX. LICENSE AND CERTIFICATIONS

a. All contractors working at the DOI MIB shall be certify by, at a minimum, one of the following Professional Locksmith Associations:

i. Associated Locksmiths of America (ALOA)

ii. Society of Professional Locksmiths (SOPL)

X. INSURANCE

a. The contractor shall provide an official bond(s) and insurance required, and pay any fees or costs involved or related to any employees engaged in providing services specified under this contract. The Contractor shall assume full liability for any of his/her employee(s) in the exercise of any such locksmith authority.

b. The contractor shall provide management, supervision, labor, training, equipment, licenses, certifications, insurance, pre-employment screenings, reports, and supplies necessary to provide locksmith services, as described herein.

XI. CONTRACT EMPLOYEES SECURITY BACKGROUND REQUIREMENTS

In the event that it is deemed necessary that the Contractor receive a PIV II Badge, by the COR, the following procedure shall be adhered to:

a. The COR shall provide the contractor with the appropriate Personnel Security Packet to initiate the Background investigation.

b. The contractors shall complete the Security Packet and submit document to the COR no later than 10 business day after receiving them.

c. The contractor and all contractor personnel involved in completing this scope of work shall be citizens of the USA. Upon quote submission, all contractor personnel that anticipate working on site are required to possess a favorable adjudicated NACI level background investigation (at a minimum). The actual clearance level is determined by the OPM Position Designation Tool. If an individual is only required to perform a task(s) during an option period, their security clearance must be obtained prior to that option period being exercised. All contractor personnel will require security in-processing, including clearance in accordance with Homeland Security Presidential Directive 12, before access will be granted to the work site. The contractor shall submit with their quote any pertinent documentation to confirm that the all-contractor personnel proposed for this project possess the aforementioned security requirements. This shall include any sub-contract personnel and it is the responsibility of the prime to ensure this requirement is met prior to work beginning. Failure to comply with this requirement may be grounds for immediate work cessation and any other necessary corrective actions. The Government shall incur no obligations, fiscally or otherwise for work that has not yet been completed and shall incur no additional fees or charges due to delays or other factors occurring as a result of a failure to comply with the terms and conditions of this task order.

XII. KEY PERSONNEL

a. The contractor shall submit resumes for the two (2) key personnel listed below; the contractor shall also provide the necessary certifications/ credentials for the contractor personnel identified below.

b. Resumes Required for:

I. Project/ Account Manager II. Lead Service Technician

d. In the event that the personnel proposed in either of the two key positions are replaced, the resumes of their successors shall be submitted to the CO and COR for evaluation.

XIII. TECHNICAL SUBMISSION

a. The Government anticipates that the majority of this effort may be performed utilizing the GSA 84 Security Systems schedule.

b. Prospective offerors shall provide a technical quote, limited to no more than ten (10) *pages (not including resumes and/or certifications), that includes the following:

i. Table of Contents that reference all required section titles (this is to be Page 1).

ii. A description of the contractor’s proposed approach to the work and a description their work-related technical capabilities; to include a description and quality of the hardware/equipment associated with the proposed solution.

c. Organizational experience providing the required services and maintaining the kind of program infrastructure that will be required for this project.

d. Based on prior experience with locksmithing and in combination with the requirements in this SOW, the contractor shall include a description of anticipated difficulties and quality problem areas the contractor, if it receives an award, will have to continually address on a priority basis, along with potential recommended approaches for their resolution.

e. The contractor shall be required to include a Quality Control Plan describing the quality control methods that will be applied to ensure successful project completion within the established time frame.

f. Include, (1) a Project Management Plan, (2) a Staffing Plan, (3) Resumes for key management personnel and (4) a description of Personnel Resources that will be made available upon award of an order to build the infrastructure required to support this effort.

g. Resumes, to be submitted as attachments, should be limited to two (2) * pages per person and must include the proposed labor category for the individual: project manager, lead technician, or technician/install team.

h. Past Performance – Identify three contracts with the Federal Government that demonstrate relevant past performance information and experience working with similar technologies, specifically, high-security locks, lock installations, and troubleshooting/ repairs of associated equipment within the last five (5) years. Relevant is defined as work similar in complexity and magnitude of the work described in the attached SOW. Include the following information about those projects to which you refer:

i. Project title

ii. Description of the project

iii. Contract number

iv. Contract value

v. Government Agency/Organization

vi. COR’s name, address, and phone number

vii. Contracting Officer’s name, address, and phone number

viii. Current status, e.g., completed and/or if in progress, start/estimated completion dates

ix. Name of company being referenced

x. Key personnel (please highlight those individuals who worked on the relevant project(s) and are also being proposed for this effort.)

xi. A brief narrative of why your firm deems the reference to be relevant to this effort

i. The Government may also consider information obtained through other sources. Past performance information will be utilized to determine the quality of the contractor’s past performance as it relates to the probability of success of the required effort. Offerors with no past performance shall be assigned a neutral rating for evaluation purposes.

* Page – One page is defined as;

· Print Area – Single Side

· Paper size – 8 1/2-inch X 11 inch

· Reference Title Font Size – 14pt. Bold

· Body Font Size – 12pt.

· Font Type – Arial

· Page number – Lower right, page of total (i.e., page 1 of 10 only)

XIX. DELIVERABLES