DRAFT Statement of Work.pdf

U.S. DEPARTMENT OF TRANSPORTATION

FEDERAL AVIATION ADMINISTRATION

STATEMENT OF WORK

TELECOMMUNICATIONS

INFRASTRUCTURE

TECHNICAL/MANAGEMENT SUPPORT SERVICES FOR

THE

MIKE MONRONEY AERONAUTICAL CENTER (MMAC)

MIKE MONRONEY AERONAUTICAL CENTER (MMAC)

TELECOMMUNICATIONS DIVISION AMK-222A

(Acquisition #)

02-01-2021

DRAFT

Table of Contents Part I General Information

A. Introduction 1.0Introduction 1.1Background 1.2Scope of Work B.Applicable Documents

1.0 Applicable Documents

C. Acronyms/Terms

1.0 Acronyms/Terms

Part IIRequirements A.Work Requirements 1.0Program Management 1.1Technical Support Tasks 1.2Managerial Support Tasks 1.3Administrative Support Tasks B.Staffing Requirements 1.0Personnel 1.1Onsite Staffing C.Training Requirements 1.0Contractor Provided Training 1.1Goverment Provided Training D.Travel Requirements 1.0Required Travel 1.1Travel Reimbursements E.Correspondence Requirements 1.0Written Correspondence F.Quality Requirements 1.0Quality Control 1.1Quality Control Plan 1.2Quality Assurance Surveillance Plan G.Contract Transition 1.0Transition Plan 1.1Phase In 1.2Phase Out

Part IIISupporting Information A. Place of Performance and Hours of Operation

1.0 Place of Performance

1.1 Hours of Operation and Point of Contact

B. Government and Contractor Furnished Items

1.0 Government Furnished Items

1.1 Government Furnished Services

1.2 Contractor Furnished Items

1.3 Government Furnished Equipment

C.Contract Data Requirements List (CDRL)

1.0 CDRL Deliverables

1.1List of CDRL's

Part 1 – General Information

A. Introduction

1.0 Introduction

The Mike Monroney Aeronautical Center (MMAC) is a major organizational complex representing the Federal Aviation Administration (FAA), Department of Transportation (DOT), and other Federal agencies. The Aeronautical Center supports the safe and efficient operation of national and international aviation systems and provides competitive business solutions for its customers.

The Enterprise Services Center (ESC) is an organization located at MMAC. ESC operates as a Federal Financial Shared Service Provider; one of four federal financial management Centers of Excellence as designated by the Office of Management and Budget (OMB) to provide integrated business services and solutions to the Federal Government. ESC resides under FAA’s Regions and Center Operations Line of Business (ARC) and operates under a “fee-for-service” principle, which encourages business-like decisions creating more cost awareness and increased customer focus.

In furtherance of its Shared Service Provider designation, ESC focuses on external sales to the federal government market and improving internal operations. ESC actively pursues new business in support of the Government’s initiative for cross-agency servicing using Shared Service Providers, thereby realizing economies of scale. ESC consists of the Enterprise Business Office (AMK-10), the Information Services Division (AMK-200), and the Financial Services Division (AMK-300).

The Information Services Division (ISD) (AMK-200) provides information technology life cycle management in support of the ESC service portfolio, to include support to financial services and all aspects of technology and media services.

1.1 Background

This effort requires a support services contractor to provide technical and management support services for the Mike Monroney Aeronautical Center (MMAC) telecommunications infrastructure. The MMAC telecommunications infrastructure consists of an Avaya Voice-Over-Internet Protocol (VOIP) digital telephone system. The Avaya VOIP telephone system is an enterprise headend, campus gateway head end, back up gateways, and remote switch gateways, the MMAC campus paging system, MMAC video teleconferencing equipment, high-speed fiber networks/hubs/switches/routers, wireless access points, MMAC campus copper and fiber cable plant, FAA Telecommunications Infrastructure LAN/WAN, Distributed Antenna System delivering wireless cellular connectivity for the MMAC campus, and associated AC and DC power equipment.

AMK-220

Operations Management Branch

AMK-222

Communications Services Section

Vacant, Manager

AMK-222A

Telecommunication Unit

Danny Thomas, Manager DRAFT

1.2 Scope

The contractor shall provide experienced, qualified management and technical personnel to maintain, repair, troubleshoot, and perform changes the MMAC telecommunications infrastructure. The contractor shall make available all personnel and services necessary to assist the Federal Aviation Administration MMAC in accomplishing its mission. The contractor may also be required to interface with other contractors, commercial telecommunications companies, equipment manufacturer representatives, engineers, and various agencies, departments and other government organizations relative to maintenance, enhancements, and removals of the MMAC telecommunications infrastructure.

B. Applicable Documents

1.0 Applicable Documents

Document No. Description Distribution

Technical Attachment 1 Document Listing (Division 27)

Available with the solicitation

Technical Attachment 2 3.2.2.3-33 Order of Precedence (March 2009)

Available with the solicitation in Section I

Technical Attachment 3 Government Furnished Equipment Available with the solicitation

C. Acronyms/Terms

1.0 Acronyms/Terms

The following acronyms/terms apply to this SOW:

a. COR Contracting Officer’s Representative

b. MMAC Mike Monroney Aeronautical Center

c. FAA Federal Aviation Administration

d. GFE Government Furnished Equipment

e. TIPT Telecommunications Infrastructure Planning Team

f. LAN Local Area Network

g. VOIP Voice over Internet Protocol

h. SOW Statement of Work

i. WAN Wide Area Network

j. FTI FAA Telecommunications Infrastructure

Part II – Requirements

A. Work Requirements

1.0 Program Management

The contractor shall efficiently and effectively manage performance under this contract to ensure that all the necessary technical and administrative planning, organizing, managing, coordinating, tracking, resource management, and subcontract management required to perform the tasks outlined in this SOW are successfully completed. Contractor coverage is required during core hours (6:00 am – 6:00 pm CT business days), and key personnel requirements are twenty four (24) hour, seven (7) days a week response or as needed.

1.1 Technical Support Tasks

1.1.1 The contractor shall provide specialized knowledge, skills, and ability for the installation, connectivity, and removal of voice, data and video circuitry, facilities and equipment, which includes LAN and WAN connections, telephone adds, moves and changes, and fiber/copper paths and terminations. The services provided include problem determination and resolution as related to the Aeronautical Center network infrastructure facilities (i.e. routers, switches, teleconference equipment, wireless access points, cellular distributed antenna systems, access control, closed circuit television and other network/telecommunications devices) connecting building networks campus wide, security access circuitry, FAA Telecommunications Infrastructure (FTI) equipment and local dial tone and telephone switch trunking.

1.1.2 The contractor shall be responsible for the installation of conduit, wiring, and hardware in support of the MMAC telecommunications network infrastructure in accordance with Division 27. The contractor shall also be responsible for the in building horizontal and riser cable as well as outside plant cable, and will be installed on an ‘as needed’ basis as assigned by the COR or other government representative. All installations shall be accomplished in accordance with industry and MMAC established standards (see Division 27).

1.1.3 The contractor shall be responsible for completing work orders issued by the Telecommunications Division, AMK-222A. Work orders will be issued via an automated work order system. The contractor will be required to use the automated work order system to process, receive, track and successfully complete and close all assigned orders. Routing work orders to add, remove, relocate or change telecommunications services shall be completed within ten (10) working days from the date of receipt of the work order. Emergency service work orders to add, remove, relocate or change service shall be given immediate attention upon receipt of notification and identification of the service outages. Contractor will be required to provide a monthly status report via email, to the COR and other assigned government representatives, to show work orders completed and report on any found deficient. All reporting and correspondence will also be saved to the AMK-222A hard drive. Work order classifications are listed below with the expected reaction times.

WORK ORDER

CLASSIFICATION

TYPE REACTION TIME

P1 Emergency/Immediate Immediate response P2 High Priority 24 hours P3 Customer Scheduled Date Due on customer scheduled date.

P4 Routine/Standard Due within 10 business days.

1.1.4 The contractor shall notify the Contracting Officer Representative (COR) or other designated government representative in writing with advance notice, if services are to be interrupted during regular working hours for the purpose of restoring service, repairing of lines, cable or equipment repairs. The work shall be done at a time which will cause the least impact to the FAA users. All scheduled service interruptions must receive advance approval from the COR or designated government representative.

1.1.5 The contractor is required to review and electronically file all issued technical documents, such as architectural plans, floor plans, site survey reports, test plans, schedules, procedure and acceptance test reports, equipment performance, facility infrastructure locates, and operational test to the FAA provided shared drives. Contractor is required to provide feedback, via email, to the Telecommunications Division (AMK-222A) weekly or as requested by COR or designated government representative.

1.1.6 The contractor shall review and evaluate technical proposals submitted to the Telecommunications Division (AMK-222A) to change or improve the MMAC infrastructure, and provide comprehensive analysis and recommendations as to the accuracy and technical soundness of the proposals. The contractor will perform all evaluations and provide responses weekly via email to the COR or designated government representative.

1.1.7 The contractor shall perform as the primary trouble ticket response to determine reasons for outages to FAA systems. The contractor shall maintain the trouble ticket records to evaluate and determine the reported outage(s), and take appropriate action to clear the trouble. The maximum time to respond to a trouble ticket outage shall be two (2) hours during normal business hours (Monday thru Friday 6am-6pm). Trouble ticket outages for the purpose of this SOW are defined as single user outages.

For all other outages the contractor shall be required to notify the COR or designated government official immediately and give a status report every half-hour until the problem is resolved. Contractor will be required to provide a monthly status report to the COR or designated government representative via email listing monthly trouble tickets and work order completion.

1.1.8 The supervisor and lead technician shall perform data entry into the FAA software program to keep current MMAC cable record, manhole records, and fiber counts.

1.1.9 The supervisor, lead technician, all electronics technicians, and telecommunications mechanic/cable splicer shall wear contractor furnished personal protective equipment (PPE) (i.e.

safety glasses, hard hats, gloves, and safety toe protective foot wear as needed and in designated areas when performing work).

1.1.10 The supervisor, lead technician, all electronics technicians, and telecommunications mechanic/cable splicer shall wear contractor furnished PPE to include hard hats and safety glasses when entering telecommunications manholes. All personnel entering manholes along with manhole attendants must have completed MMAC Confined Space Training prior to anyone entering. Upon entering manholes, all Confined Space Training standards are to be followed and a copy of the certification shall be provided to the COR.

1.1.11 Contractor shall be required to install and remove network equipment (i.e. routers, hubs, uninterruptible power supplies and switches) at the direction of the government.

1.1.12 When completing work orders or trouble tickets, technicians shall be responsible for recording on the work order or trouble ticket, the position number, network port number and network device name, user names, phone numbers, or any other necessary information to ensure records are updated.

1.1.13 Technicians, with confined space training, shall be responsible for taking digital photos of manholes when any changes are made to the infrastructure, and provide photos to the telecommunications office. Photo name should include manhole number and date (mm/dd/yyyy) that the photo was taken.

1.1.14 Contractor staff shall be required to complete all utility locates regardless of ownership if located on the MMAC facility within 48 hours of receiving the request. Request will be delivered via email and/or fax.

1.2 Managerial Support Tasks

1.2.1 The contractor shall develop and maintain management, scheduling, and tracking systems as well as maintaining the Telecommunications Division (AMK-222A) project schedules and records databases.

1.2.2 The contractor shall perform configuration management to evaluate proposed changes/upgrades to the MMAC infrastructure (hardware and software) to ensure they reflect improvements and are consistent with industry standards and the direction of the Telecommunications Division (AMK-222A). All changes shall be fully documented and coordinated with the Telecommunications Division and must comply with the agency’s applicable security regulations. Security regulations shall be provided on an ‘as needed’ basis.

The contractor shall coordinate these efforts, as required, with other organization’s support groups and contractors for compliance.

1.2.3 The contractor shall provide the expertise and experience to assist the FAA in tracking and identifying the government furnished equipment (GFE), by name, type, serial number and location.

1.2.4 The contractor shall notify the COR anytime FAA bar-coded inventory changes locations (i.e. from closet to closet or building to building). Information will include building, room number and person responsible for inventory item.

1.3 Administrative Support Tasks

1.3.1 The contractor shall be responsible for controlling the storage area assigned by the government. This consists of keeping a current count of stock levels and informing the COR or designated government representative, when levels are low or restocking is required. The contractor shall be responsible for setting up a database to track and maintain accurate inventory levels and submitting monthly materials request, so that the government can order equipment/supplies.

1.3.2 The contractor shall be responsible for issuing all equipment and supplies from inventory, used on a daily basis to support the installation and relocation of telecommunication services at the MMAC. The contractor shall keep a daily log of all equipment and supplies, and maintain/upgrade an automated and manual record keeping system.

B. Staffing Requirements

1.0 Personnel

The contractor shall provide the staffing required for on-site management and operations support of the MMAC telecommunications infrastructure. Additional staffing may be needed in times of heavy workload, unique or special projects, or when specific expertise is required for consultation, engineering and design services. Inversely, staffing may be decreased during periods where the place of performance is shut down completely or not open for business as usual. In the event of a staffing reduction the contractor may be required to maintain and/or provide varied essential personnel from the labor categories identified at Part II – Section B 2.1 On-Site Staffing. Essential personnel will be determined by the government on a case-by-case basis and shall serve as Emergency Response Officials (ERO). Reasons for place of performance shutdowns may include, but are not limited to, inclement weather, holiday closures, issues of employee safety or for reasons of security.

1.1 On-Site Staffing

At a minimum, the contractor shall provide the on-site requested personnel and report status monthly (CDRL A001 A002) for positions below:

The Contractor shall assign a Project Manager (PM) and Alternate Project Manager (APM) who shall be responsible for the performance of the work specified in accordance with the terms and conditions of the contract.

1.1.1 Telecommunications Project Manager/Supervisor(PM) – The Telecommunications Project Manager/Supervisor is considered Key Personnel as addressed in AMS 3.8.2-17. They shall supervise the on-site technicians; interface with the COR or other designated government representative(s); perform management and operations support for the MMAC telecommunications infrastructure; provide technical and administrative planning, organizing, managing, coordinating, and tasking resource management.

The contractor must be able to evaluate and advise on any infrastructure proposals for possible upgrades of the MMAC telecommunications infrastructure. Coordinate work order performance i.e. schedule dates and strategic planning. Supervise technical personnel relating to work load assignments. The PM shall have full authority to act on behalf of the Contractor for all issues pertaining to contract administration of the contract.

EDUCATION/EXPERIENCE MINIMUMS: The Telecommunications Project Manager/Supervisor must be able to evaluate, analyze, develop or improve communication systems, procedures, scheduling, and requirements as outlined in this SOW. PM must able to efficiently and efficiently track work request and trouble tickets, manage government provided equipment, and oversee the daily operations of the contract staff, Must be a high school graduate or equivalent Possess effective management, organization, and problem solving skills Have a working knowledge of Government logistics and operations Have a minimum of five (5) years of project management or managerial experience Must have ten years telecommunications technician experience Must have Building Industry Consulting Services International (BICSI) training to include being a Registered Communications Distribution Designer (RCDD) certified Must have, at a minimum, 3 college credit hours of AutoCAD Must show two years experience utilizing Microsoft Word and Microsoft Excel.

1.1.2 Lead Telecommunications Technician/Assistant Project Manager(APM) – The Lead Technician/APM is considered Key Personnel as addressed in AMS 3.8.2-17. This position works to troubleshoot, repair, and replace CSU/DSU and other telecommunications equipment;

Installs, tests, troubleshoots, programs, maintains, and repairs switch equipment, routers, telephones, paging, fire alarm, intrusion alarm, teleconference equipment, and computer data circuits required at the MMAC. The Lead Technician also works on daily trouble tickets;

moves, adds and changes; and works to complete and close work orders. The technician will also be responsible for assisting in the troubleshooting and the replacement of network devices under the direction of the government/COR. Network installations/repairs may be coordinated through a network administrator as required to support daily operations. The Lead/APM also creates switch equipment route paths with copper and fiber; installs telephone and network positions; extends, tests and trouble shoots T1, 56K, and ISDN circuits as well as any other telecommunication circuit; analyzes system failures and other unusual system occurrences to isolate the source of the problem and determine whether the failure is caused by software, hardware, or other factors; analyzes and assigns work order to technicians as designated by the manager/supervisor; assess and evaluates inside and outside infrastructure cable plant; performs site surveys using technical documents and assists in the development of job planning and serves as acting project manager/supervisor in the absence of the Telecommunications Project Manager/Supervisor(PM). Maintains manual and/or computerized office records, including detail records, cable records, and parts inventory.

EDUCATION/EXPERIENCE MINIMUMS: The Lead Telecommunications Technician must be able to evaluate, analyze, develop or improve communication systems, procedures and requirements as outlined in this SOW, Must be a high school graduate or equivalent Must possess or obtain CompTIA Net+/A+ or equivalent Must possess or obtain Desktop PC repair certification Must possess or obtain IBwave Design Level 3 certification Must have five (5) years telecommunications experience in telephones, switches, routers, wireless access points, cellular wireless technology, T1, 56K, ISDN, fiber, coax, or other telecommunication circuits.

1.1.3 Electronics Technician Maintenance III - Utilizes engineered drawings, statements of work, and technical manuals to determine requirements for cable and fiber systems; prepares and installs conduit for telecommunications/data and electrical circuits; moves and installs electrical circuits ‘as needed’ to support telecommunications equipment and FAA users; installs cable pathways for inside and outside cable distribution; terminates cables and fiber; and installs telecommunications equipment.

Electronics Technicians performs site surveys using technical documents, assists in the development of job plans, and the building of telecommunications closets; works to install grounding and bonding for telecommunications equipment in accordance with the FAA standards and the Division 27.

EDUCATION/EXPERIENCE MINIMUMS: Must be able to evaluate, analyze, develop or improve communication systems, procedures and requirements as outlined in this SOW.

Resumes and proof of licensing shall be provided during Phase- in.

Electronics Technician Maintenance III must be an electrician licensed by the State of Oklahoma, certified to install electrical circuitry.

Must be a high school graduate or equivalent with two years telecommunications experience

Must have current electrical code training.

1.1.4 Telecommunications Mechanic II /Cable Splicer – Performs tests, trouble shoots, programs, and repairs switch equipment, telephones, hubs, routers, switches, fire alarms, intrusion alarms, teleconference equipment, paging, and computer data circuits; creates switch equipment route paths; installs and removes telephone and network positions. Network installations/repairs may be coordinated through a network administrator as required.

Telecommunications Mechanics extend T1, 56K, ISDN, fiber, coax, and other telecommunication circuits for the FAA and customers on the MMAC; work daily adds, moves, and changes work orders; installs, maintains, repairs, troubleshoots, and modifies cable and fiber systems. Utilizes engineered drawings, statements of work, and technical manuals to determine requirements for cable and fiber systems, prepares and installs distribution equipment, terminates cables on main distribution frame, and installs rack equipment; assess and evaluate inside and outside infrastructure cable plant; performs site surveys using technical documents and assists in the development of job plans and the building of telecommunications closets.

Telecommunications Mechanics install grounding and bonding for telecommunications equipment in accordance with the FAA and Division 27 standards; ensures techniques, materials, and accomplishments are in accordance with technical standards, specifications, and engineered directives; locates repairs and/or replaces splice cases, locates faulty splice cases, using resistance measurements and circuits over cable by using test equipment.

EDUCATION/EXPERIENCE MINIMUMS: Telecommunications Mechanic II /Cable Splicer must be able to evaluate, analyze, develop or improve communication systems, procedures and requirements as outlined in this SOW. Resumes shall be provided during Phase- in.

Must have four years of experience in pulling wire cable to termination point, for installation of network positions, telephones, switches, etc.

1.1.5 Telecommunications Mechanic I – Installs telephone and network positions; works on inside and outside infrastructure cable plant; assists Telecommunications Mechanic II as requested; installs, removes, maintains, modifies, troubleshoots and repairs voice and/or non-voice communications systems including paging, alarm, analog and digital communications equipment; runs cables, installs connectors, etc. associated with telecommunications equipment for voice and non-voice circuits.

EDUCATION/EXPERIENCE MINIMUMS: Telecommunications Mechanic I must be able to evaluate, analyze, develop or improve communication systems, procedures and requirements as outlined in this SOW.

Must be a high school graduate or equivalent Must have experience in pulling wire cable to termination point, for installation of network positions, telephones, switches, etc.

C. Training Requirements

1.0 Contractor Provided Training

The contractor shall provide technical skills enhancement training to its employees, as it relates to industry standards in telecommunications/electrical technology. This training is required in order to provide the telecommunications technicians and electronics technicians with the knowledge, skills and abilities necessary to implement standards involved with current state-of-the-art software, hardware, and electrical circuitry in support of network infrastructure LAN/WAN connectivity. Training must include three (3) continuing education credits (CEC) hours annually from Building Industry Consulting Services International (BICSI) or similar accredited training for all personnel. Electronics Technician Maintenance III must receive six (6) continuing education credits (CEC) every three (3) years from a state of Oklahoma approved course. Confined Space Training may be required for some employees to ensure safety standards for entering manholes.

1.1 Government Provided Training

The FAA may pay the direct hourly charges associated with the number of hours spent by the contractor’s employee(s) in training if authorized by the Contracting Officer.

The Contractor shall provide qualified employees to meet the tasks set forth within each SOW, and shall have an ongoing training program, and shall be responsible for Contractor employees acquiring the knowledge and skills necessary to support new technology. The Contractor shall provide verification to the Government that all employees receive necessary training through a Training Report provided to the COR(s). When advantageous to the Government, training may be provided by the Government at no cost to the Contractor if the training course is not commercially available. This training shall be included in labor hour task order amounts and may fall into one of the following categories:

Unique to the FAA - The Government is providing training exclusively for tasks that are required to be performed at FAA facilities (e.g., on-the-job training to each Contractor employee or a train-the-trainer, as required to fulfill additional requirements such as new or revised Franchise Agreement (FAs)/Service Level Agreements (SLAs), service software, agency policies, security issues, software upgrades, etc.). In these instances, the employees training shall be included within the task order; or

Directed/Mandated by the Government - The class is directed/mandated by Government regulation, FAA Administrator, or an FAA Security Element. This training shall be included within the task order.

Prior to attending any FAA-sponsored training, all support Contractors are required to submit the FAA Sponsored Training request to the COR with final approval by the CO. Reimbursement of Government-paid training costs may be required if a Contractor employee does not remain in the position for one (1) year from the date of training.

D. Travel Requirements

1.0 Required Travel

The contractor may be required to travel in support of the telecommunications program. The COR or designated government representative shall approve all travel in advance.

1.1 Travel Reimbursement

1.1.1 The government will reimburse the contractor for travel and per diem costs associated with performance of this contract where such travel has been approved in advance. The contractor shall not be reimbursed for any unauthorized travel. Reimbursement will be at cost in accordance with the Federal Aviation Administration Travel Policy (FAATP). The government will not reimburse the contractor travel costs incurred for the replacement of personnel or for the convenience of the contractor or contractor’s employees.

The Contractor shall coordinate travel with the COR and obtain prior authorization for travel from the CO prior to incurring any travel costs. A proposal showing a complete breakdown of all estimated travel charges shall be provided to the CO at no additional cost to the Government.

If accepted, the CO will provide a written authorization to the Contractor to proceed with travel, provided travel funds are available on the individual task order. The Contractor is responsible for arranging all required travel. Allowable reimbursements on travel costs shall be in accordance with AMS Clause 3.3.2-2 “Reimbursement of Travel and Subsistence.”

E. Correspondence Requirements

1.0 Written Correspondence

The contractor shall coordinate written correspondence in accordance with the Office of Information Technology policies and guidelines on all reports, letters, memorandums, and documentation to include minutes of meetings, monthly reports, telephone conversation reports, trip reports and other written material. All documents shall be coordinated through the COR or designated government representative. Further, all documents that will be distributed outside the FAA shall be reviewed for sensitive and/or classified information in accordance with the FAA’s policies and regulations under this contract.

F. Quality Requirements

1.0 Quality Control

The contractor shall establish and maintain a complete quality control plan to assure the requirements of the functions are provided as specified.

1.1 Quality Control Plan

The contractor’s quality control plan shall include an inspection system covering all services required by this SOW and cover the following:

A description of the Contractor’s quality control system. The system shall cover all services, specify work to be inspected on either a scheduled or unscheduled basis, frequency, and describe how inspections are to be conducted.

The name(s) and qualifications of individual(s) responsible for performing quality control inspections, and the extent of their authority.

A description of the methods used to record the quality control inspection and corrective actions taken.

A description of the methods used for identifying and preventing defects in the quality of service performed.

The approach for filling vacancies in a timely manner, providing qualified personnel and maintaining an ongoing training program to ensure Contractor employees acquire the knowledge and skills necessary for new/emerging technology, managing changes in workload requirements, and providing timely and accurate invoices.

1.1.1 Two copies of the contractor’s quality control plan shall be provided to the contracting officer (CO) and COR not later than ten (10) calendar days after contract award. Updated copies must be provided to the CO and COR as changes occur.

1.1.2 The methods and inspection system for identifying and preventing defective work in the quality of services shall be performed, documented and presented to the COR or designated government representative before the level of performance becomes unacceptable. Records of all on-site inspections conducted by the contractor and necessary corrective actions taken shall be made available to the COR or designated government representative(s).

1.1.3 All documentation relevant to Quality Control, including, but not limited to, records, schedules, charts, listings, drafts, diagrams, etc. developed by the contractor becomes the property of the government and shall remain so even upon termination of this contract. The contractor shall be responsible for keeping these items current at all times in a logical, orderly fashion. Documentation and records will be turned over to the government upon request or completion of the task.

1.2 Quality Assurance Surveillance Plan

The FAA will evaluate the contractor’s performance under this contract using the surveillance method.

1.2.1 The FAA will record the results of it surveillance. When observation indicates defective performance as evidenced by the FAA representative’s surveillance report, the contractor’s representative will initial the report. AMS Clause 3.10.4-5, Inspection Time-and-Materials and Labor-Hour will govern remedies for defective performance.

1.2.2 The contractor shall coordinate written correspondence in accordance with the Office of Information Services’ policies and guidelines on all reports, letters, memorandum, and documentation to include minutes of meetings, monthly reports, telephone conversation reports, trip reports and other written material. All documents shall be coordinated through the COR or designated government representative. Further, all documents that will be distributed outside the FAA shall be reviewed for sensitive and/or classified information in accordance with FAA’s policies and regulations under this contract.

G. Contract Transition

1.0 Transition Plan

The Contractor must provide a detailed transition plan including its policies and procedures for providing adequate staffing prior to contract award.

1.1 Phase In: A period not-to-exceed 30 days will be allowed for the transition from one contractor to another to be accomplished in a well-planned, orderly, and efficient manner. This period will be the time for initial orientation for contract administration and will provide a time for detailed operational orientation for contact supervisory personnel. It will include transfer of processes and responsibility upon the expiration of the current contract, and start date for the new services. The Contract services must as a minimum conduct the following in accordance with the SOW:

Identify personnel assignment and procedures necessary to perform assigned tasks.

Identify performance goals for each event in the transition.

Identify and conduct training and orientation activities not provided by the Government.

Identify facility resources and equipment.

Identify and plan for other training and actions necessary to ensure quality control.

Identify and initiate other FAA guidance

The new contractor shall assume full contract performance, and assume responsibility for all tasks on the effective date of the Task Order (issued for obligation of funds).

1.2 Phase Out: At the conclusion of any performance period, including option periods or extensions, the services provided under this contract may revert to an in-house Government operation or may be awarded to another contractor. The contractor shall be required to assist in transition activities as identified by CO/ COR.

The Contractor must provide a detailed transition plan including its policies and procedures for providing adequate staffing upon contract award.

Part III Supporting Information

A. Place of Performance and Hours of Operation

1.0 Place of Performance

The place of performance for this contract shall be as follows:

Federal Aviation Administration, Mike Monroney Aeronautical Center Office of Information Technology (AMI) 6500 S. MacArthur Blvd.

Oklahoma City, Oklahoma 73169

1.1 Hours of Operation and Point of Contact

The contractor shall provide a support work force on-site from 6:00 a.m. to 6:00 p.m. during normally scheduled government workdays. Technicians will be available on-call to perform emergency service 24 hours per day, 7 days per week. During periods where the place of performance is shut down or closed to business as usual, the contractor, in addition to staffing adjustments, may be further required to adjust the hours of operations.

1.1.1 The contractor is not required to provide routine service on the days observed by the government as federal holidays, with the exception of emergency work orders or emergency repairs. Federal holidays are:

New Years Day Martin Luther King’s Birthday Washington’s Birthday Day Memorial Day Independence Day Labor Day Columbus Day Veteran’s Day Thanksgiving Day Christmas Day

1.1.2 The point of contact for technical issues related to this contract shall be as follows:

Michael Hammer COR (AMK-222A) FAA, Mike Monroney Aeronautical Center Multi-Purpose Building, Room B-5E 6500 S. MacArthur Blvd.

Oklahoma City, Oklahoma 73169

B. Government and Contractor Furnished Items

1.0 Government Furnished Items

The government shall provide to the contractor, at no cost, facilities for administrative use, shop space and vehicle parking. The contractor shall be responsible for physical security of all government furnished facilities. The contractor shall use the facilities in a prudent manner and protect against waste and abuse.

1.1 Government Furnished Services

Water, sewage service, refuse collection, telephone service, electricity and heat will be furnished by the government at no cost to the contractor for accomplishing the work described in this SOW.

1.2 Contractor Furnished Items

1.2.1The contractor shall provide the following vehicles in support of the MMAC telecommunications infrastructure:

Pickup Truck ½ Ton – 1 each for use by the installation technicians.

Pickup Truck ¾ Ton or 1 Ton Truck – 1 each for heavy equipment delivery.

Additional Low Speed Vehicles (LSV) – will be provided by the Government as Government Furnished Property for use by the technicians.

1.2.2 The contractor shall provide emergency equipment necessary to maintain contact with the Telecommunications Division as follows:

Cellular Phone – 2 each (Telecommunications Project Manager/Supervisor and Lead Telecommunications Technician/Assistant Project Manager)

1.3 Government Furnished Equipment (GFE)

The government shall provide to the contractor, at no cost, equipment listed below for use in conjunction with this contract. All GFE shall be used in a prudent manner and be protected from waste and abuse.

Correspondence will be in accordance with CDRL A003.

C. CONTRACT DATA REQUIREMENTS LIST (CDRL)

1.1 CDRL Deliverables

All data deliverables shall be prepared and delivered in accordance with the corresponding CDRL items specified under the contract. CDRL items pertaining to specific work to be performed under task orders issued hereunder should be identified within the task’s individual SOW. Although not normally priced separately, the resources to prepare and submit these data items should be included in the proposed price for said task. While the list below constitutes potential reporting requirements that may apply to the basic contract and/or individual task orders, the Government reserves the right to require additional documentation not specified herein depending on the tasking. All data shall be delivered FOB Destination as specified in the CDRL. The contractor shall furnish the CO one copy of the transmittal letter submitting any data requirements to the cognizant task COR and/or MMAC PM.

1.2 List of CDRLs

A001 – Contract Employee Listing

A002 – Employee Changes

A003 – Government Furnished Report