Draft - Statement of Work - 70B03C26Q00000328.pdf

Statement of Work – 70B03C26Q00000328

Office of Field Operations

Trusted Traveler Program (TTP)

Global Entry Airport Modernization

Statement of Work (SOW)

70B03C26Q00000328

Draft

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U.S. Customs and Border Protection (CBP) is one of the major components of the Department of Homeland Security (DHS) charged with protecting America’s borders from terrorism, human and drug smuggling, illegal migration, and agricultural pests while simultaneously facilitating the flow of legitimate travel and trade. As the nation’s single, unified border agency, CBP represents the first line of defense of America’s borders. CBP agents frequently interact with the public in a variety of operational environments.

CBP seeks biometric solutions capable of enabling travelers to proceed through high-throughput lanes in a continuous flow environment utilizing biometric facial comparison solution integrated with CBP Traveler Verification Services (TVS) or successor systems.

TVS is a facial biometric matching service that compares live-captured photographs against temporary galleries, which are assembled using source photos of travelers arriving or departing the port of entry. The service verifies travelers’ identities and responds within seconds with match results. The operational deployment is intended for arriving Global Entry air travelers.

The solution shall capture facial images and transmit those images to CBP systems for processing.

CBP shall perform biometric matching, traveler verification, identity adjudication, and traveler processing functions through TVS or successor Government systems.

2.0 SCOPE

This Statement of Work (SOW) covers the design, deployment, and integration of a Biometric Facial Comparison solution at (38) Thirty-Eight international airport terminals with the highest Global Entry saturation. The solution will capture facial images of travelers in motion, submit them to CBP systems for matching and processing, and provide officers with real-time traveler status.

The Contractor shall provide all personnel, management, equipment, software, integration support, testing, documentation, training, maintenance, technical support, and sustainment services necessary to implement and support the Biometric Facial Comparison.

The Contractor shall:

• Design and configure the solution

• Provide required hardware and software

• Install and integrate solution components

• Conduct testing and validation

• Provide technical documentation

• Provide operator and administrator training

• Provide technical support and maintenance

• Support cybersecurity and privacy compliance activities

• Support deployment activities

3.0 OVERALL SOLUTION REQUIREMENTS

The primary objective of this effort is to implement a biometric facial comparison solution capable of supporting traveler processing through continuous flow operational environments while maintaining security, operational efficiency, and traveler throughput requirements.

The objectives of this effort are to:

• Enable continuous processing without requiring travelers to stop except when additional inspection is needed.

• Improve traveler throughput at POEs.

• Reduce officer interaction requirements for low-risk travelers.

• Improve traveler processing efficiency while maintaining security standards.

• Support biometric identify verification using CBP approved systems.

• Provide scalable biometric processing capabilities.

3.1 Facial Capture: Provide the capability to capture facial images of travelers while travelers remain in motion within a designated facial capture zone.

3.2 Integration with CBP Systems: Provide captured facial images meeting CBP image quality requirements and support integration with CBP systems for traveler processing.

3.3 Officer Feedback: Provide officers with timely traveler processing status information necessary to support traveler processing operations.

3.4 Exception Processing: Provide capabilities supporting the identification and routing of travelers requiring additional processing

3.5 Continuous Flow Operations: Support continuous traveler movement through the processing area while maintaining operational throughput

4.0 SOFTWARE SOLUTION REQUIREMENTS

Contractor shall provide a software solution that meets these minimum operating criteria.

4.1 Operational Reliability: System shall consistently perform its intended job without failure or downtime 99% of the time.

4.2 No Facial Match (TV rate): System shall provide for a Maximum No Facial Match rate of no more than 5% of all GE passengers.

4.3 Photo Capture Rate: System shall provide for a Minimum Photo Capture rate of 99% of all passengers

4.4 System shall have the ability to process up to 3,500 passengers per day at each installed solution.

4.5 Quality of photo: System shall provide for a Minimum TVS system rated image for all passengers 98% of the time.

5.0 PHYSICAL STRUCTURE REQUIREMENTS

Contractor shall provide a physical solution that meets these minimum criteria.

5.1 Contractor shall provide a self-supporting physical archway or similar structure with integrated lighting, as needed, and camera configuration that meets the overall project solution and objectives.

5.2 Integrates with the individual Airport FIS aesthetic but also provides for a clear identification for Global Entry Passengers.

5.3 Passengers shall pass through the structure.

5.4 Provides for enclosure and/or secure concealment of all wiring both electrical and data.

5.5 Minimize impacts to existing CBP facilities, infrastructure, and operational environments

5.6 Be flexible to support different sized facial capture zones and traveler vetting areas to accommodate all Ports of Entry (POEs).

5.7 Ability to be moved when POEs are reconfigured.

5.8 Flexible to support differing lighting variances and sound levels.

5.9 Ruggedized to reduce damage, wear and tear and potential maintenance. tampering

5.10 Provide officers with an unobstructed view in the inspection area.

5.11 Protect biometric and Personally Identifiable Information (PII)

6.0 SOFTWARE LICENSING AND MAINTENANCE

Contractor shall provide for the following recurring services for the base period and subsequent options years.

5.1 All recurring software licensing for provided software solutions.

5.2 Maintenance of physical structure and attached equipment.

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Contractor shall comply with all applicable Federal laws, regulations, standards, and policies, including but not limited to:

• Federal Acquisition Regulation (FAR)

• DHS 4300A Sensitive Systems Handbook

• NIST SP 800-53

• Privacy Act of 1974

• Section 508 Accessibility Requirements

• DHS Information Security Program

• CBP TVS Technical Specifications

• Applicable DHS and CBP cybersecurity policies

• Interface Control Documentation (ICDs)

• Enterprise architecture requirements

• Applicable DHS/CBP directives and regulations

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The period of performance for this Contract shall be:

• 12-month base period from award including installation, maintenance and software licensing

• Installations shall start a maximum of 30 days after award and vendor shall be capable of completing 2 installations per week.

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Work shall be performed at 38 international terminals identified by CBP and other designated CBP facilities and operational locations as required for system integration and support. This chart represents the full list and potential installation order for specific International Airport locations.

1 JOHN F KENNEDY INTL (JFK) (Terminal 4)

2 BOSTON / LOGAN INTL (BOS)

3 SAN FRANCISCO INTL AIRPORT (SFO) (Terminal G)

4 DALLAS/FT WORTH INTL (DFW)

5 SEATTLE/TACOMA INTL (SEA)

6 PHILADELPHIA INTL (PHL)

7 TORONTO, PEARSON INTERNATIONAL (YYZ) Terminal 1 8 TORONTO, PEARSON INTERNATIONAL (YYZ) Terminal 3 9 NEWARK LIBERTY INTERNATIONAL (EWR) (Terminal C) 10 NEWARK LIBERTY INTERNATIONAL (EWR) (Terminal B) 11 MIAMI INTL, FL (MIA) (Terminal D) 12 MIAMI INTL, FL (MIA) (Terminal J) 13 HARTSFIELD-JACKSON ATLANTA (ATL) (Terminal E) 14 WASHINGTON DULLES INTL (IAD) (Main terminal)

15 LOS ANGELES INTL (LAX) (TBIT)

16 LOS ANGELES INTL (LAX) (Terminal 7)

17 GEORGE BUSH INTERCONTINENTAL AIRPORT, HOUSTON (IAH)

18 CHICAGO O'HARE INTL (ORD)

19 JOHN F KENNEDY INTL (JFK) (Terminal 1) 20 JOHN F KENNEDY INTL (JFK) (Terminal 8) 21 MIAMI INTL, FL (MIA) (Terminal E) 22 SAN FRANCISCO INTL AIRPORT (SFO) (Terminal A)

23 CHARLOTTE DOUGLAS INTL (CLT)

24 DENVER INTL (DEN)

25 DETROIT METRO WAYNE COUNTY (DTW)

26 FORT LAUDERDALE – HOLLYWOOD INTL (FLL)

27 PHOENIX SKY HARBOR INTL (PHX)

28 ORLANDO INTL (MCO)

29 MINNEAPOLIS – SAINT PAUL INTL (MSP)

30 DANIEL K. INOUYE INTL, HONOLULU (HNL)

31 AUSTIN-BERGSTROM INTL (AUS)

32 SAN DIEGO INTL (SAN)

33 SALT LAKE CITY INTL (SLC)

34 LUIS MUNOZ MARIN INTL, SAN JUAN (SJU)

35 VANCOUVER INTL (YVR)

36 WILLIAM P. HOBBY, HOUSTON (HOU)

37 TAMPA INTL (TPA)

38 BALTIMORE-WASHINGTON INTL (BWI)

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The Government shall provide the following equipment:

• CBP Network approved server with appropriate configuration for vendor supplied software and vendor supplied camera system

• CBP Network approved switches

The Government shall provide for the following:

• Access to CBP facilities

• Existing infrastructure connectivity

• TVS interface specifications

• Existing traveler processing lane access

11.0 TRAINING REQUIREMENTS

The Contractor shall provide the following:

• Installation guides

• Operational guides

• Technical documentation

• System administration documentation

• Technical support services

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Inspection.of.the.equipment.and.installation.will.be.by.the.COR.at.the.GE.Ports.of.Entry¡..

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The Contractor shall maintain a quality control program to ensure compliance with contractual requirements and operational performance standards.

The Government reserves the right to monitor Contractor performance throughout the Period of Performance.

MAZZOUCCOLO, WALTER R

What is COR?

BLACKMER, BRENDAN C.

Contract officer

14.0 SECTION 508 REQUIREMENTS

Section 508 of the Rehabilitation Act (classified to 29 U.S.C. § 794d) requires that when Federal agencies develop, procure, maintain, or use information and communications technology (ICT), it shall be accessible to people with disabilities. Federal employees and members of the public with disabilities must be afforded access to and use of information and data comparable to that of Federal employees and members of the public without disabilities.

All products, platforms and services delivered as part of this work statement that, by definition, are deemed ICT shall conform to the revised regulatory implementation of Section 508 Standards, which are located at 36 C.F.R. § 1194.1 & Appendixes A, C & D, and available at https://www.ecfr.gov/cgi-bin/text-idx?SID=e1c6735e25593339a9db63534259d8ec&mc=true&node=pt36.3.1194&rgn=div5. In the revised regulation, ICT replaced the term electronic and information technology (EIT) used in the original 508 standards. ICT includes IT and other equipment.

Exceptions for this work statement have been determined by DHS and only the exceptions described herein may be applied. Any request for additional exceptions shall be sent to the Contracting Officer and a determination will be made according to DHS Directive 139-05, Office of Accessible Systems and Technology, dated November 12, 2018 and DHS Instruction 139-05-001, Managing the Accessible Systems and Technology Program, dated November 20, 2018, or any successor publication.

14.1 Section 508 Requirements for Technology Products

Section 508 applicability to Information and Communications Technology (ICT): GE Airport Mod

Applicable Exception: N/A Authorization #: N/A

Applicable Functional Performance Criteria: All functional performance criteria in Chapter 3 apply to when using an alternative design or technology that results substantially equivalent or greater accessibility and usability by individuals with disabilities than would be provided by conformance to one or more of the requirements in Chapters 4 and 5 of the Revised 508 Standards, or when Chapters 4 or 5 do not address one or more functions of ICT.

Applicable 508 requirements for electronic content features and components: Does not apply

Applicable 508 requirements for software features and components (including but not limited to Software infrastructure)

Applicable 508 requirements for hardware features and components (including but not limited to Other): All requirements in Chapter 4 apply

Draft https://uscode.house.gov/view.xhtml?req=(title:29%20section:794d%20edition:prelim)%20OR%20(granuleid:USC-prelim-title29-section794d)&f=treesort&edition=prelim&num=0&jumpTo=true https://www.ecfr.gov/cgi-bin/text-idx?SID=e1c6735e25593339a9db63534259d8ec&mc=true&node=pt36.3.1194&rgn=div5 https://www.ecfr.gov/cgi-bin/text-idx?SID=e1c6735e25593339a9db63534259d8ec&mc=true&node=pt36.3.1194&rgn=div5

Applicable 508 requirements for support services and documentation: All requirements in Chapter 6 apply

14.3 Section 508 Deliverables

Section 508 Accessibility Conformance Reports: For each ICT item offered through this contract (including commercially available products, and solutions consisting of ICT that are developed or modified pursuant to this contract), the Offeror shall provide an Accessibility Conformance Report (ACR) to document conformance claims against the applicable Section 508 standards. The ACR shall be based on the Voluntary Product Accessibility Template Version 2.0 508 (or successor versions). The template can be found at https://www.itic.org/policy/accessibility/vpat. Each ACR shall be completed by following all of the instructions provided in the template, including an explanation of the validation method used as a basis for the conformance claims in the report.

15.0 ADDITIONAL CONDITIONS AND TERMS

See attached Appendix for additional conditions and terms. Draft https://www.itic.org/policy/accessibility/vpat

13.0 QUALITY ASSURANCE