Draft - Statement of Requirement (SOR) - Monaco EOL Refresh.pdf

Statement of Requirements [Monaco Server Refresh, 42 CES/CEF]

1.0 PURPOSE.

October 14, 2025, Microsoft™ will be ending technical support and security updates for windows™ 10, as this product has reached its End-of-life (EOL) stage. additionally, the DOD has mandated that all systems be migrated to the windows™ 11 operating system. As Microsoft™ and the DOD no longer support the windows™ 10 operating system, it is no longer possible for Monaco to provide viable software and hardware updates, upgrades, or repairs for installed Monaco d-21 systems that run on windows™ 10 or earlier operating systems.

2.0 DESCRIPTION OF ITEMS. The following items are required for performance under this contract:

D-21 Windows 11 Technology Upgrade

Recommended that important system components be regularly updated. In order to ensure minimal down time and avoid failures caused by aging equipment the proposal includes a technology upgrade for existing D-21 CPU equipment. In addition, the latest technology and software updates ensure the D-21 system runs at optimal performance levels allowing base dispatchers to take full advantage of the system’s feature set. This is a new Windows 11 Monaco Enterprises CPU which includes current Windows 11 RMF ready software.

D-21 V2 Technology Upgrade

Recommend that the D-21 Alarm Reporting Software be upgraded to D-21 V2. D-21 V2 improves both reliability and security of the D-21 Alarm Reporting Software.

D-21 V2 brings several enhancements to the reliability of the D-21 Software to include:

A more robust database engine will significantly reduce, if not eliminate, database corruption. This will eliminate a host of potential corruption issues that can occur and increase the reliability of database writes, along with significant query speed increases Continuous system up-time - During nightly database backups and periodic database archives the D21 Server has neither to shut down all of the RIDs nor disconnect from the database, resulting in continuous system up-time

Automatic database archiving - It is now possible to automatically archive the D21 database on a schedule rather than having to rely on remembering or reminders for database cleanup

Encrypted Radio Support o Ability to configure the RID7000 to support the RFM-X in encrypted mode o Supports shared frequency for legacy and encrypted radios

Preventative Maintenance and Inspection (PMI) Preventative maintenance on your D-21 system hardware and software can extend the life of your devices and reduce possible downtime. Sensitive electrical components are easily damaged from excessive heat and moisture; regular maintenance can reduce the chances that these irritants may cause a total system failure. Preventative maintenance saves the owner time and money along with safeguarding sensitive data and increasing system performance.

To ensure that your Monaco systems operate at their peak performance, routine maintenance is required. Recommends onsite annual, semi-annual, or quarterly PMI service for the D-21 systems included in this proposal that go beyond what the owner is typically capable of performing.

Monaco’s PMI program has proven to extend the life of equipment while providing improved system performance.

The PMI includes service for the entire D-21 central equipment including all Monaco rack mount and tower computer equipment, GPIO controllers, Digital Voice Recorder, etc.

Associated costs for necessary hardware/software repairs discovered during a PMI visit that are not covered under an active Monaco warranty will be the responsibility of the base. These repairs can be completed during the PMI if reasonable or if the contract is revised to include the cost of parts and additional time on site.

3.0 DELIVERY, INSTALLATION REQUIREMENTS:

3.1 Scope of Work

This proposal and pricing are based on providing our standard equipment as defined by the Scope of work and equipment list contained herein and in accordance with our Standard Terms and Conditions. This proposal will become part of our agreement with you for this work.

The systems Monaco is proposing in this document to meet your integration needs require a level of involvement from both Monaco and Maxwell AFB AL. The following section details the responsibilities and requirements for Monaco as well as the responsibilities and requirements for Maxwell AFB AL.

Responsibilities The following items will be performed by trained Monaco personnel as part of this proposal:

Technology Upgrades

ECC Bldg. 929 Room 142/Comm Room Provide and install one (1) repair by replace server/client CPU (S1) o One (1) rack mount server/client CPU, keyboard & mouse Configure the CPU with Base’s current D-21 database Existing software licenses will be transferred to the new CPU Upgrade with D-21 V2 Next Gen software Provide a copy of the RMF Ready scan results once the DISA STIG’s are applied Existing CPU will be decommissioned from the Monaco system o Provide and install one (1) replacement widescreen monitor with one (1) dual KVMA extender (based on existing dual extender) for compatibility with the new CPU o Provide and install one (1) desktop UPS short term back-up power

Provide and install one (1) repair by replace client CPU (C1) o One (1) rack mount client CPU, keyboard & mouse

Existing software licenses will be transferred to the new CPU

Upgrade with D-21 V2 Next Gen software Provide a copy of the RMF Ready scan results once the DISA STIG’s are applied

Existing CPU will be decommissioned from the Monaco system o Provide and install one (1) replacement widescreen monitor with one (1) dual KVMA extender (based on existing dual extender) for compatibility with the new CPU o Provide and install one (1) desktop UPS short term back-up power

Provide and install for existing rack in the Comm Room o One (1) KVM drawer replacement for compatibility with the new CPU’s o One (1) KVM rack tray for compatibility with the new CPU’s o One (1) rack UPS short term back-up power and one (1) battery pack

Alt ECC Bldg 834 Provide and install one (1) repair by replace server/client CPU (S2) o One (1) tower server/client CPU, keyboard & mouse Configure the CPU with Base’s current D-21 database Existing software licenses will be transferred to the new CPU Upgrade with D-21 V2 Next Gen software Provide a copy of the RMF Ready scan results once the DISA STIG’s are applied Existing CPU will be decommissioned from the Monaco system o Provide and install one (1) replacement widescreen monitor for compatibility with the new CPU o Provide and install one (1) desktop UPS short term back-up power

Perform complete back-up of the system database and reports Verify network connectivity at all installation facilities Validate the system performance after installation Provide up to 4 hours of D-21 operator training after system initialization while the installation technician is on-site Any additional time or scope will be at additional cost and billed per Monaco’s standard rates, and will require a valid, executed change notice or contract modification before proceeding with the additional work At the conclusion of the project Monaco will provide its standard forms, system drawings, and documentation to detail the work that has been completed PMI Service The following items will be performed by trained Monaco personnel on Monaco provided D-21 equipment as part of this proposal approximately 6 months after the Technology Upgrade services, notwithstanding Monaco's published lead times, as applicable to the Base:

Will provide completed reports after completion of trip Provide any recommendations for upgrades/changes to the D-21 System Clean and verify operation of the internal and exterior components of the D-21 PCs o Ensure all cards are seated and operating properly o Check operational status of internal fans o Clean filters as applicable o Check and re-seat cables and connectors as necessary o Defragment the hard drive and clean the hard drive carrier

Perform printer service to include the following:

o Check ink/toner level if supported in the existing model o Ensure correct drivers are installed on each D-21/EM desktop computer o Print test page from each D-21/EM desktop computer

Update the D-21 software to the most current site applicable version as determined by Monaco Enterprises, Inc.

o Perform Antivirus Definition updates o Update RMF Ready Software settings to meet new STIG’s

Requires existing RMF Ready software RMF Ready software updates can only be provided on Windows 10 or higher CPU’s If there are any STIGs that are not met, Monaco will assist in justification of the requirements.

o Update D-21 MAP software/layers if applicable Create a complete database backup, archive database (if determined to be necessary by on-site technician) to improve system performance, and provide backup to the Base on removable media Clean and visually inspect all D-21 monitors, adjusting any settings as necessary; tighten cables/connectors and label if necessary

Conduct extended system-wide poll from each RFM (primary and alternates), test the system’s performance and assist in the correction of any deficiencies in the database Check rack mounted UPS systems:

o If digital readout exists, note current load and battery charge percentages; perform either a self-test if applicable to the UPS model or a 15-minute load test and record results o If no digital readout exists, perform a 15-minute load test and record results

For all UPS systems, verify that only Fire Reporting systems are connected and report any issues to the representative of the AHJ Verify network connectivity between all D-21 network computers and devices Verify and test Monaco support connection to allow for continued 24-hour support from the

Monaco D-21 help desk Ensure redundant D-21 database is synchronized with the primary D-21 database Perform redundant server takeover test Update media files if new files are available Check condition of all D-21 rack equipment if installed, ensure all connections are secure and all computers and units are operating as intended; note off-normal units on customer report Provide a copy of the D-21 software installation disk for archive purposes Provide electronic copies of new D-21 manuals if available Visually inspect and functionally test Tone Panels, GPIOs, Network Video Monitoring, Mobile Base Stations, and Remote Station Alerting equipment (if installed); clean equipment if accessible at ground level Clean the RFM(s), verify redundant RFM operation if in service Visually inspect the antenna network from ground level and measure and record forward and reflected power on each RFM-X, RFM-7000, and each RFM Repeater (accessibility must be provided by the site) Update the RFM firmware to the most current site applicable version if necessary For Radio network connected mobiles, perform a drive test in at least one Mobile Client equipped vehicle to verify mobile connectivity to each Mobile Base Station Inspect Monaco provided DVR equipment (if installed) and ensure lines are recording normally

Inspect Monaco network video monitoring (NVM) systems and provide status reports for any non-functioning cameras (if installed) Update D-21 Hazmat and Technical manuals, if available Update the D-21 Map, if updates to the existing ESRI map files are provided within 30 days of PO/Contract award Validate the system performance after installation Provide up to 4 hours of D-21 operator training after system initialization while the installation technician is on-site

Any additional time or scope will be at additional cost and billed per Monaco’s standard rates, and will require a valid, executed change notice or contract modification before proceeding with the additional work All work not specifically included in this proposal, or any changes to this Bill of Materials or Scope of Work not due to Monaco's fault, will be billed at our standard pricing and standard regular or overtime rates. As applicable, additional travel-related costs would also apply. This work or these changes will not begin until a fully approved Change Notice has been processed.

Maxwell AFB AL Responsibilities Monaco is requiring that the following items be completed by Maxwell AFB AL for the purpose of this proposal. Any changes to the following may affect the proposal’s pricing.

Provide site and facility access for Monaco personnel performing installation work and training Provide the Monaco Project Manager with a single point of contact for the duration of the contract Obtain and provide all necessary approvals, permits, and lease agreements for affected facilities Provide Monaco with a copy of current D-21 database at least (60) days prior to Monaco’s mobilization Enter D-21 system information into DoD database (eMASS) as needed for the Risk Management Framework process Perform any additional security hardening testing beyond a SCAP test report Provide 120VAC power via standard outlet / receptacle to within 5 feet of Monaco equipment installation locations

Base responsible for disposal of decommissioned equipment in accordance with base disposition services policies Provide suitable debris/waste container to the Monaco technician for project clean-up and final disposal per standard base waste removal services Base to ensure operators and administrators are available for training during Monaco's onsite mobilization. If training does not occur during Monaco's onsite mobilization through no fault of Monaco, and the Scope of Work is otherwise complete, the contract will still be considered complete and billable in full. An additional proposal can be provided, and a contract modification will be required in order to complete the training at a later time at additional cost Assumptions Monaco is making the following assumptions for the purpose of this proposal. Any changes to the following may affect the proposal’s pricing.

PRICING & DELIVERY. Price is based on delivery of equipment and installation services completed no later than 360 days after project is awarded. If this date is extended, through no fault of Monaco, updated material and labor (including travel) pricing to apply. An executed change notice or contract modification reflective of this updated pricing will be required prior to delivery of equipment or mobilization for services, as applicable Monaco personnel will be allowed on site and be able to work without specific clearances or special access needs If escorts are required to controlled areas, then they shall be provided by the base Does not include any applicable COVID quarantine days or cost related COVID requirements The use of local contractors is acceptable for installation work when necessary PMI Service to occur approximately six months after completion of Windows 11 technology upgrades, notwithstanding Monaco's published lead times WIN 11 technology upgrades quoted only include D-21 servers, clients, view generators, and select peripherals (determined by Monaco) as described above under Monaco Responsibilities and in the pricing table breakout below

Upon completion of the project, Monaco technician will clean the installation area(s) of debris/waste and place in a customer provided waste container for removal by base waste removal services

Does not include any troubleshooting, repairs, or changes to existing transceivers, fire alarm control panels or antennas Unless specifically included and annotated herein, this proposal and subsequent contract or acquisition order do not include Contractor Manpower Reporting, Certified Payroll, or Prevailing Wages PMI Limitations and Exclusions The following items are not covered under onsite PMI visits:

Hardware upgrades or hardware updates for Monaco panels, CPUs, or other equipment Repair, replacement, upgrades, or inspections of field units Commissioning of newly installed Fire Panels Troubleshooting or changes to the existing Transceivers, Fire Alarm Control Panels, or antennas The PMI visits are limited to existing Monaco systems. If the Monaco system is significantly expanded, then additional time will be required and additional costs will be incurred. Monaco can provide a quote for additional time to cover system expansion upon request Equipment not provided by Monaco Enterprises This proposal does not guarantee specific SCAP scores or the passing of specific STIGs.

Individual STIGs may not be met due to the requirements of Monaco's proprietary software, however, if there are any STIGs that are not met, Monaco will assist in mitigation and/or justification of the requirements

4.0 TRAINING REQUIREMENTS:

Proper user training on Monaco’s equipment is essential in order to ensure the system operates at its optimal level. For this reason, our proposal includes training on the installed systems by a Monaco-certified system expert.

The Operator and Administrator training instructs users how to navigate the system’s user interface, provides instruction on interpreting the display information, and shows the user how to respond to any alarms or alert conditions.

5.0 STANDARD WARRANTY: The contractor shall provide any Original Equipment Manufacturer (OEM) standard commercial warranty applicable to the products being purchased at no additional cost to the Government.

Standard Warranty All new equipment provided by Monaco Enterprises, Inc. includes our one-year limited warranty.

Under this warranty we will repair or replace any defect of material or workmanship of equipment manufactured within 12 months from the date of delivery but no more than 14 months after date of shipment, whichever is earlier.

Warranty support is handled through Monaco’s Product Support Group (PSG). As first call support, PSG will determine the steps taken to provide warranty repairs and/or replacements required. Monaco’s PSG Technicians are on call 24/7 to ensure our customer’s needs are met in a timely manner.

Please see our warranty agreement details in your product installation, operation, and maintenance manual for details on service limitations and warranty return procedures.

5.1 Prior to project acceptance, the contractor shall provide the customer with all manufacturer warranties as needed for any component incorporated into this project such as equipment manuals, literature, CDs and DVDs and other documentation on all equipment and software.

5.2 Prior to project acceptance, the contractor shall provide written procedures, points of contact within company, and required information for all warranty services prior to project acceptance. This information shall include written confirmation of the warranty period, phone numbers and contact information/procedures for technical support, troubleshooting assistance, and replacement of faulty equipment and software.

6.0 GENERAL INFORMATION: Items must be brand new. Refurbished items are not authorized.

NOTE: Add additional paragraphs, as needed, to describe your particular requirement.