Draft SOW - Slidemate Printer_Redacted.pdf

This is a Statement of Work (SOW) for preventive and corrective maintenance of the SlideMate AS on Demand System located at the Erie VA Medical Center in Pennsylvania. The contract covers maintenance services for two specific pieces of equipment: the SlideMate AS printer (Serial# SPA07182505) and the Slide Delivery System (Serial# SDS06182971), both located in the lab. The performance period includes a base period plus four one-year option periods, with services to be performed between 8:00am and 4:30pm, Monday through Friday.

Key service requirements include technical inspections, cleaning, lubricating, adjusting, calibrating, installing parts, troubleshooting, repairing, and maintaining the equipment in first-class operating condition. The contractor must respond to emergency repairs within two hours and have a service technician arrive within 24 hours. Performance measures include adhering to OEM maintenance recommendations, providing documentation within one week of service, and maintaining rapid response times. The contractor must also complete VA privacy training, obtain a vendor identification badge, and follow strict records management and security protocols. Payments will be made monthly through electronic invoices submitted via the Tungsten Network.