Draft SOW - Deringer Tower and Gull Island Radar Maintenance Services.docx

Statement of Work Deringer Tower and Gull Island Radar

Federal Aviation Administration U.S. Customs and Border Protection

Statement of Work

Deringer Tower and Gull Island Radar Maintenance

Published: March 21, 2022

Distribution Statement: Distribution authorized to the U.S. Customs and Border Protection Agency and Federal Aviation Administration Logistics Center and their Contractors. This document contains technical data for administrative use. Requests for this document must be referred to FAALC.

Table of Contents

Deringer Tower and Gull Island Maintenance Services

Background The Department of Homeland Security (DHS), Science, and Technology Directorate (S&T) contracted directly with the Massachusetts Institute of Technology (MIT), Lincoln Laboratory (LL) to develop and test new sensors in support of Customs and Border Protection (CBP) for the Swanton Sector. One of these sensors is referred to as Deringer Tower, located at the Highgate Springs port of entry (POE). This sensor system consists of a Marine Radar and Camera Suite at the top of a 120-foot tower designed to monitor traffic on Missiquoi Bay, Vermont. Salient SCRGT performed the integration of the Camera Suite, Marine Radar, and Command and Control (C2) Facility.

This system was transferred from the DHS S&T to CBP on April 25, 2018. The Deringer Tower provides data to the Swanton C2 system via a DHS S&T server and is not connected to any CBP network. Tier 1 maintenance has transitioned to CBP Office of Information and Technology (OIT).

Detroit Sector has a Marine Detection Platform (MDP) located in Lake Saint Clair, Clay Township, MI on Gull Island. This site is restricted and required CBP escort to access. Exact coordinates may be obtained through the contracting officer. Gull Island MDP provides data to the National Border Coordination Center (NBCC).

Scope This document describes the requirements for Tier 2 and Tier 3 support required for the Deringer Tower and Gull Island Radar Systems. The Deringer Tower Radar System consists of a Furuno X-band FAR 2127BB radar sensor assembly and an Accipter radar control and data processing assembly. The Gull Island Radar System consists of a Furuno X-band FAR 2157BB radar sensor assembly and an Accipter radar control and data processing assembly.

Tier 2 support encompasses remote troubleshooting with local technicians and/or travel to site for correct problem.

Tier 3 support encompasses the utilization of the Original Equipment Manufacturer (OEM) if problem is beyond the capabilities of the contractor. The contractor is to utilize the OEM to fix the problem either remotely and/or bringing the OEM to the facility. It is the OEM responsibility to fix the problem and utilize the appropriate support to accomplish the task.

Maintenance Coordination The Contractor must coordinate periodic, emergency, hardware, and software maintenance through the Federal Aviation Administration (FAA) Logistics Center (FAALC) Contracting Officer’s Representative (COR). The COR will coordinate facility visitation with CBP and the Contractor, as needed. The contractor will have Law Enforcement (LE) background investigation, clearance, and access to OneNet.

Network Security The contractor must provide a test platform for all security patches required to the radar system. The contractor must investigate, remediate, test, and provide instructions for remediation of network security vulnerabilities to the radar system. Security scans are completed on a monthly basis.

Periodic Maintenance The contractor must perform periodic maintenance and checks on the radar on a semi-annual basis. The Contractor will replace the brushes and magnetron on an semi-annual basis.

The contractor will evaluate the performance of the radar, verify positioning of targets, verify noise level of receiver, verify transmitter performance, verify power supply performance, verify gearbox and motor performance, verify antenna performance and AC power subsystem performance. The contractor will fix any sub-system that has deficient In Accordance With (IAW) OEM standards.

Emergency Maintenance Sustainment Contractor must provide 24/7 available telephone assistance for emergency maintenance needs. The contractor must maintain a spares inventory that would allow for repair of any radar subsystem within 48 hours.

Contractor must provide on-site assistance for Deringer Tower emergency maintenance when required.

Contractor must respond to unscheduled maintenance calls no later than two business days after coordination with the COR is completed.

Contractor Maintained Sparing The contractor will supply spares as proposed in Attachment 1. The spares will be stored at a contractor facility. The contractor must maintain the spares inventory by replacement or repair of non-operational items as discovered during system operation.

Maintenance Issue Reporting Contractor will notify the COR of any software and/or hardware issues that are found and are not defined in this Statement of Work (SOW), maintenance manual, or Preventative Maintenance Checks and Services PMCS schedule within 10 business days of discovery. Activities associated with non-covered maintenance needs will not occur prior to approval by the CO.

Maintenance Manual Contractor must provide a maintenance manual that will have at a minimum the following information:

Start up procedure (local).

Start up procedure (remote).

Shut down procedure (local).

Shut down procedure (remote).

System performance checkout procedure (local).

System performance checkout procedure (remote).

Periodic check procedures.

System part removal and replacement procedures.

Project Monthly Status Reports (MSR) Contractor must provide a project MSR that documents the activities of the previous month and identifies planned activities for the following month. The reports must be delivered to the COR and will include, at a minimum, the following information:

Overview of work completed, work in progress, and work planned for each task.

Hours expended by task, labor category, and personnel.

Status of individual deliverables.

Identification of risk areas with recommended remedial actions.

Status of all outstanding risks identified in previous MSRs.

Contract Line Items (CLINs) used during month.

Cost/hours funded or apportioned by CLIN.

Cost/hours used by CLIN.

Projected date when 75% of funds are expended.

Projected date when funds are exhausted.

Funds/hours remaining by CLIN.

Any documents created as troubleshooting guides, processes, and procedures.

Other direct costs estimated, used and remaining by month.

Summary of expenditures by resource and labor category for the monthly reporting period, as well as cumulative year-to-date totals for the performance period.

Any additional information pertinent to the Government in administering the performance of this effort or as requested by the COR.

Deliverables Contractor must provide the following:

24/7/365 Telephone support, 10 days after contract award.

Periodic Maintenance Schedule, 30 days after contract award.

Spares proposal, 30 days after contract award.

Maintenance Manual, 90 days after contract award.

Refurbishment proposal, 90 days after contract award.

Emergency on-site support.

Maintenance Issue Reports.

Project MSRs to be submitted by the 15th day of each month.

Final transition-out version of PMCS schedule to include all changes to date no later than 90 days prior to expiration of contract.

Final transition-out version of maintenance manual consistent with PMCS schedule submitted no later than 90 days prior to expiration of contract.

Over and Above The contractor will provide, through mutual agreement from FAA CO, Over and Above Services as required to support commercial Tier 3 support, parts for maintenance, and necessary travel.

Acronyms

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