DRAFT RFP_PWS_ACCOMS_II_7Aug23.pdf

Contract Number: FA489024C00XX ACCOMS II Support Services PWS

Headquarters Air Combat Command (HQ ACC)

Acquisition Management and Integration Center (AMIC)

Performance Work Statement (PWS)

For

9th Air Force (Air Forces Central) (AFCENT), Operations Directorate (A3)

Air Command and Control, Operations and Maintenance Support Services II

ACCOMS II

DRAFT Ref No. FA489024RACOM

Award Date: DD MMM 2024

Revision: Baseline Award

TABLE OF CONTENTS

SECTION A

DESCRIPTION OF SERVICES

1.0 SCOPE OF WORK

1.1 Mission

1.2 Objective

1.3 Performance Locations

1.4 Work Hours

2.0 CURRENT ACCOMS II ENVIRONMENT

2.1 Air Traffic Control Services

2.2 Airfield Management (AM) Services

2.3 Terminal Instrument Procedures Services

2.4 Command and Control Equipment Operations and Maintenance (O&M) Services

2.5 Air Traffic Control and Landing Systems Equipment Operations and Maintenance Services

2.6 Air Traffic Control Weather Equipment Operations and Maintenance Services

2.7 Heating/Ventilation/Air Conditioning and Power Production Operations and Maintenance

Services

3.0 PERFROMANCE REQUIREMENTS

3.1 Program Management

3.2 Financial Management

3.3 Quality Control / Quality Assurance

4.0 ACCOMS II SERVICES REQUIREMENTS

4.1 Program/Project Management Support Services

4.2 Contract Location Requirements

4.3 Air Traffic Control (ATC) Operations/ATC Services

4.3.1 Airfield Operations Manager (AOM)

4.3.2 ATC Tower/RADAR Facility Operations Chief Controller (CCTLR)

4.3.3 ATC Facility Watch Supervisor (WS)

4.3.4 Control Tower Watch Supervisor

4.3.5 Local Control

4.3.6 Ground Control

4.3.7 Flight Data

4.3.8 Radar Watch Supervisor

4.3.9 Approach/Departure Control

4.3.10 Coordinator/Assist

4.3.11 Final Control

4.3.12 ATC Liaison

4.3.13 ATC Training and Standardization Manager/Support

4.3.14 ATC Terminal Instrument Procedures (TERPS)

4.3.15 En-Route Control (Radar and Non-Radar) – OPTIONAL

4.4 Airfield Management Operations Support (AMOPS)

4.4.1 Airfield Manager (AFM)

4.4.2 Deputy Airfield Manager (DAFM)

4.4.3 Contractor, Airfield Management Operations (CAMO)

4.4.4 Airfield Management Shift Lead (AMSL)/ Airfield Operations Supervisor (AMOS)

4.4.5 Airfield Management Operations Coordinator (AMOC)

4.4.6 Airfield Management Training Manager (AMTM)

4.4.7 Airfield Management Facilities

4.4.8 Airfield Driving Program (ADP)

4.4.9 Airfield Restrictions, Closures, and NOTAMs

4.4.10 Airfield Inspections and Checks

4.4.11 Coordination/Maintenance/Documentation of Written Policies, Procedures and Historical Data

4.4.12 AMOPS Training

4.4.13 Flight Planning Services

4.4.14 Flight Following Services

4.5 C2/ATCALS/ Equipment and Support Operations and Maintenance services

4.6 First Touch Maintenance

4.7 Additional C2 O&M Responsibilities

4.8 ACCOMS II Services Document Management.

5.0 CONTRACTOR SUPPORT SERVICES

5.1 Logistics/Supply Support Services

5.2 Tools and Test Equipment.

5.3 Site Surveys and Studies

5.4 Transportation of Equipment/Material

5.5 Administrative Support

6.0 GOVERNMENT FURNISHED SERVICES

6.1 Government Furnished Life Support

6.2 Government Furnished Facilities

6.3 Government Furnished Property

6.4 Government Furnished Material

6.5 Government Furnished Information

7.0 LABOR/MATERIALS/EQUIPMENT/TRAVEL & SURGE COSTS

7.1 Monitoring, Tracking, and Reporting Government Approved Costs

7.2 Limitation of Cost or Funds

7.3 Projected/Proposed Costs

7.4 Cost Reimbursable CLIN Ceilings

8.0 TRAVEL

8.1 Temporary Duty

8.2 Travel Authorization Requests and Travel Reimbursement

8.3 Synchronized Pre-deployment & Operational Tracker (SPOT) LOAs

8.4 Theater and Country Clearance Requirements.

8.5 Country Entry/Work Requirements

8.6 Defense Base Act Insurance

9.0 OTHER PERFORMANCE REQUIREMENTS

9.1 Key and Non-Key Personnel

9.2 Personnel Qualifications

9.3 Personnel Turnover, Vacancies and Absences

9.4 Personnel Movement

9.5 Removal of Personnel at Government Request

9.6 Contractor Employee Identification

9.7 Employee Dress and Appearance

9.8 Laws, Directives, and Regulations

9.9 Non-disclosure Agreements (NDA)

9.10 Contractor Facilities

9.11 Records and Data

9.12 Associate Contractor Agreements (ACAs)

9.13 Federal Holidays

9.14 Host Nation Holidays

9.15 Subcontracting Requirements

9.16 Inspection and Acceptance

9.17 Transition

SECTION B

SERVICE SUMMARY

1.0 SS NARATIVE

1.1 Purpose

1.2 Components

1.3 Right to Surveil

2.0 MONITOR, MEASUREMENT, ANALYSIS, AND IMPROVEMENT

2.1 Quality Assurance

2.2 Risk Assessment

SECTION C

GENERAL INFORMATION

1.0 Personnel

1.1 Pre-Deployment Training

1.2 ISOPREP

2.0 Security Requirements

2.1 Clearance Requirements

2.2 Protection of Classified Information

2.3 Controlled Unclassified Information (CUI)

2.4 Privacy Act Information

2.5 Freedom of Information Act (FOIA)

2.6 Facility Clearance

2.7 National Agency Check (NAC)

2.8 Personnel Clearances

2.9 Listing of Employees

2.10 Visitor Group Security Agreement (VGSA)

2.11 Physical Security

2.12 Controlled/Restricted Areas

2.13 Key Control

2.14 Lost/Duplicate Keys

2.15 Lock Combinations

2.16 Security Incidents and Violations

2.17 Security Education

2.18 Communications Security (COMSEC)

2.19 Operations Security (OPSEC)

2.20 Cybersecurity

2.21 Security Manager Appointment

3.0 Common Access Card (CAC)

4.0 Vehicle Pass and Identification Items

5.0 Traffic Laws

6.0 Conflicts of Interests

7.0 Other Pertinent Information or Special Considerations

8.0 Civil Engineering

8.1 Safety and Health Program

8.2 Housekeeping

8.3 Safety Library

8.4 Mishaps

8.4.1 Notification

8.4.2 Mishap Reporting

8.4.3 Investigations

8.4.3.1 Class A Mishap

8.4.3.2 Class B Mishap

8.4.3.3 Class C Mishap

8.4.3.4 Class D Mishap

8.4.3.5 Class E Event

9.0 Work Hours

APPENDICES

Appendix A Abbreviations, Acronyms, and Definitions Appendix B Publications and Forms Appendix C Government-Furnished Property Appendix D Quality Management System Requirements Appendix E Deliverables Appendix F Position Requirements Appendix G Site Location Information Appendix H Management Information System Requirements Appendix J User Logistic Support Summary (ULSS) Appendix K Navigational Aids Remote Access System (NARAS) Summary Description

SECTION A

DESCRIPTION OF SERVICES

1 SCOPE

1.1 MISSION

Ninth Air Force (9AF) (Air Forces Central Command) (AFCENT) is the air component of the United States Central Command (USCENTCOM), a regional unified command. 9AF (AFCENT) is responsible for air operations (either unilaterally or in concert with coalition partners) and for developing contingency plans in support of national objectives for USCENTCOM's 21-nation Area of Responsibility (AOR) in Southwest Asia and bordering areas of interest. 9AF (AFCENT) has a requirement to provide Air Traffic Control (ATC) services, Airfield Management (AM) services, Terminal Instrument Procedures (TERPS) services, Command and Control (C2) equipment Operation and Maintenance (O&M), Air Traffic Control and Landings Systems (ATCALS) equipment O&M, and ATC Weather equipment O&M (ATCALS and ATC Weather equipment and technicians are collectively known as Radar, Airfield, Weather Systems (RAWS)). C2 Equipment maintained under this contract, along and other associated equipment dispersed throughout the AFCENT AOR feed data to the Battlespace Command and Control Center Theater (BC3-T). The BC3-T uses this data to generate a common air picture;

facilitate command and control capabilities for all air traffic; and provide Close Air Support for ground troops engaged in hostile actions.

9AF (AFCENT) Operations Directorate (A3), located at Shaw Air Force Base (AFB), South Carolina (SC) is the mission owner. The Acquisition Management and Integration Center (AMIC), located near Langley AFB in Hampton, Virginia, will provide contract and program management oversight on behalf of the mission owner by way of the AMIC Contracting Officer (CO) and AMIC Program Manager (PM). The Contracting Officer’s Representative (COR) primary representative will be assigned by the CO and be located within 9AF (AFCENT) A3 along with contracted sites throughout

AFCENT AOR.

1.2 OBJECTIVE

The objective of this requirement is to implement an enterprise approach/solution to provide ATC operations services, TERPS services, Airfield Management Operations Support (AMOPS) services, air to ground communications O&M, ATC surveillance radar systems O&M, voice communications systems O&M, aviation C2 O&M, navigational aids (NAVAIDS) O&M, aviation weather observing and sensing systems O&M, and at multiple locations throughout the AFCENT AOR. The Contractor (CTR) shall provide an enterprise approach/solution that allows for agile and responsive Contractor actions to perform operations, maintenance, and sustainment efforts necessary to effectively and efficiently execute all required services and support activities identified in this Performance Work Statement (PWS).

1.3 PERFORMANCE LOCATIONS

This Performance Work Statement (PWS) requires performance within the Continental United States (CONUS) and outside the Continental United States (OCONUS).

1.3.1 Principal of performance locations in the CONUS will be at Shaw AFB, SC; Langley AFB, VA; and at the contractor CONUS facility.

1.3.2 Principal of performance locations in the OCONUS will be at Naval Support Activity (NSA) Bahrain; Al Asad Air Base (AAAB), Iraq; Erbil Air Base, Iraq; Muwaffaq Salti Air Base (MSAB), Jordan; Ali Al Salem Air Base (ASAB) Kuwait; Ahmad al-Jaber Air Base (Jaber), Kuwait; Abdullah Al-Mubarak Air Base (AMAB/Cargo City), Kuwait; Al Udeid Air Base (AUAB) Qatar; Prince Sultan Air Base (PSAB), Saudi Arabia; Al Dhafra Air Base (ADAB) United Arab Emirates (UAE); and Al Minhad Air Base (AMAB), UAE. Additional locations and countries as necessary to support the AFCENT Mission.

1.3.3 Temporary duty (TDY) travel to CONUS and OCONUS locations may be required.

OCONUS travel may include locations within the USCENTCOM AOR and other combatant command (COCOM) locations as necessary to support operational requirements, as directed by 9AF (AFCENT) A3A.

1.3.4 Agile Combat Employment (ACE) Exercises. The Contractor may be required/tasked to support ACE exercises for the Expeditionary Wing they support. ACE exercise support may require Contractor personnel to conduct TDY travel and work at a geographically dispersed location. ACE Exercises are planned events and normally forecasted approximately two (2) months prior to the event. Dependent on the ACE Exercise location, all, some, or none of the travel costs may be approved under the Travel CLIN, dependent on whether or not the USG provides travel (i.e., MILAIR, Government billeting/quarters, government furnished meals, etc.). The USG understands that Contractor personnel tasked to support ACE Exercises will not be available to support the mission at their primary work location. In the event reduced manning creates a situation where minimal manning coverage cannot be met, the Contractor shall submit appropriate manning waivers. Minimal manning coverage that cannot be met due to Contractor position vacancies will be considered a failure to meet contract requirements.

1.4 WORK HOURS

1.4.1 CONUS Operating Hours

This PWS includes requirements for 24/7 support and normal business day support. Work centers with 24/7 operations provide support services 24 hours per day and 7 days per week, including weekends and federal holidays. Work centers that do not operate 24/7 typically provide support services during the core business hours of 0700-1700, Monday through Friday, except Federal holidays. Limited on-call support after-hours and on weekends/holidays may be required for emergency situations.

1.4.2 OCONUS Operating Hours

At OCONUS locations, the shift lengths and times may vary dependent on mission requirements.

Mission needs normally require personnel to work additional hours beyond a standard 40-hour workweek. OCONUS workweeks are typically 60 hours (e.g., six, 10-hour days), depending on location.

Designated work centers with 24/7 operational requirements may be tasked to provide support services 24 hours per day and 7 days per week, including weekends and PN and/or Host Nation (HN) holidays.

On-call support/recall support after-hours and on weekends/holidays is required

2 Current ACCOMS II Environment

2.1 ATC operations services are required at the following locations: AAAB, Iraq; MSAB, Jordan; ASAB, Kuwait; and Jaber, Kuwait. See Table 4.3 and Appendix G for specific ATC operations service requirements for each location. Additional locations and countries may be necessary to support the AFCENT Mission.

2.2 AMOPS services are required at the following locations: AAAB, Iraq; Ebril AB Iraq; MSAB, Jordan;

Cargo City, Kuwait; Jaber, Kuwait; and AUAB Qatar; See Table 4.4 Appendix G for specific AMOPS service requirements for each location. Additional locations and countries may be necessary to support the AFCENT Mission.

2.3 TERPS services are required in support of the entire 9AF (AFCENT) 21 nation AOR. See paragraph

4.3.14 and Appendix G for specific ATC service requirements for each location TERPS services are required at Shaw AFB, SC and Langley AFB, VA.

2.4 C2 Equipment O&M services are required at the following locations: NSA, Bahrain; AAAB, Iraq;

MSAB, Jordan; ASAB, Kuwait; AUAB Qatar; PSAB, Saudi Arabia; ADAB, UAE); and AMAB, UAE. See Table 4.5.1 and Appendix G for specific C2 Equipment O&M service requirements for each location.

Additional locations and countries may be necessary to support the AFCENT Mission.

2.5 ATCALS equipment O&M services are required at the following locations: AAAB, Iraq; MSAB, Jordan; ASAB, Kuwait; PSAB, Saudi Arabia; ADAB, UAE; and AMAB, UAE. See Table 4.5.2 and Appendix G for specific ATCALS Equipment O&M service requirements for each location. Additional locations and countries may be necessary to support the AFCENT Mission.

2.6 ATC Weather equipment O&M services are required at the following locations: ASAB, Kuwait; AUAB Qatar; and ADAB, UAE. See Table 4.5.3 and Appendix G for specific ATC Weather Equipment O&M service requirements for each location. Additional locations and countries may be necessary to support the AFCENT Mission.

2.7 Heating, Ventilation, and Air Conditioning (HVAC) and Power Production O&M services are required to support C2 Equipment, ATCALS equipment, and ATC Weather equipment. See Tables 4.5.1, 4.5.2, and

4.5.3 and Appendix G identifies which equipment requires HVAC and Power production O&M Services for each location. Additional locations and countries may be necessary to support the AFCENT Mission.

3 PERFORMANCE REQUIREMENTS

The contractor shall provide all necessary resources and knowledge to meet all PWS requirements.

Support and services provided on this contract shall meet specific objectives; however, the ultimate objective is to meet mission requirements, while managing, controlling, and tracking goals in terms of costs, schedules, and performance.

3.1 PROGRAM MANAGEMENT

The contractor shall provide and maintain comprehensive, pro-active, integrated program management that focuses on meeting or exceeding government requirements and ensures compliance with mandatory, statutory and regulatory requirements. The Contractor shall provide overall management, supervision, personnel, and services necessary to execute requirements at the ACCOMS-II Sites, to include, but not limited to: medical services for Duties Not Including Controlling (DNIC) actions, hiring all personnel; determining how personnel will be qualified, certified, retained, and terminated; compliance with a Contractor-developed Drug screening program; and adherence to all laws, directives, and regulations of the U.S. Government and Host Nation.

3.1.1 Contractor-Program Manager

The contractor shall identify and designate a CONUS-based Contractor Program Manager (C-PM), by name, who shall provide management, direction, administration, quality assurance, and leadership in the execution of this contract. The C-PM shall be the single point of contact with the authority to act on behalf of the Contractor on all matters as they relate to this contract, including all administrative matters.

This includes the management and oversight of activities performed by contractor personnel, including subcontractors and teaming partners, to satisfy the requirements identified in this PWS. The C- PM shall have authority to manage government material and assets, personnel and facility security, and approve contract proposals in emergent situations. The C-PM shall have the authority to address urgent/emerging requirements. Additionally, the C-PM shall establish a process during business and non-business hours to provide necessary documentation and resources to facilitate timely contract actions and respond to urgent government inquiries. In support of open communication, the C-PM shall initiate periodic meetings with the Government PM, COR(s), Contracting Officer (CO), and requirement/mission owners. The C-PM shall develop, implement, and maintain a comprehensive Program Management Plan (PMP) that addresses the Contractor’s enterprise management approach to ensuring personnel, resources, life cycle management, training, site management, employment in peace, time of war, evacuations, expeditionary site, and security throughout all locations of the contract. The Program Management Plan shall be provided not later than (NLT) 30-days after contract award and be updated annually in accordance with (IAW) Appendix E, Deliverables (Appendix E Deliverable: Program Management Plan). As part of an enterprise solution, the C-PM shall utilize an enterprise solution consisting of an individual to represent the Contractor for each major functional area, to include air traffic control, airfield management, and equipment maintenance. The in-theater PMO team shall preform as technical representatives/Subject Matter Experts (SMEs) for each of their functional areas.

3.1.2 Monthly Program Status Reporting

The contractor shall develop and provide a monthly status report. The purpose of this report is to inform the CO, PM and COR and other government stakeholders of significant activities occurring during the reporting period as well as cost, schedule and performance status, issues and concerns. (Appendix E Deliverable: Monthly Program Status Report (MPSR))

3.1.3 Meetings

The contractor shall participate in meetings, conferences, and teleconferences. These meetings may be regularly recurring or ad hoc, and may be conducted via telephone, video conference or in-person, as requested by the CO, PM, COR or Mission Owner. Upon government request, the contractor shall prepare an agenda, generate meeting minutes, and track action items. Agenda, meeting minutes, and action items shall be due five (5) calendar from request or meeting completion (Appendix E Deliverable: Meetings: Agenda/Minutes/Action Items)

3.1.4 Kick-off Meeting

The contractor shall schedule, coordinate and participate in a kick-off meeting with the government within 5 calendar days of award. The meeting will provide an introduction between contractor personnel and government personnel, and provide the opportunity to discuss technical, management and security issues, and travel authorizations and reporting procedures.

3.1.4.1 The kick-off meeting will be at a mutually agreeable location (either at the contractor’s facility, the Shaw AFB, SC area, or the Langley AFB, VA area). When practical and appropriate, the government may conduct the kick- off meeting via teleconference. Contractor travel for the kick-off meeting shall be considered a cost of doing business and is not reimbursable.

3.1.4.2 The contractor shall draft and provide a kick-off meeting agenda and Contractor presentation for government review and approval prior to finalizing. Initial agenda and presentation are due to the Government five (5) working days prior to scheduled kick-off meeting. (Appendix E Deliverable: Kick-off Meeting Agenda).

3.1.4.3 The contractor shall provide sufficient copies of contractor presentation materials for government participants. The government will provide the contractor with a list (or the number) of government participants attending the kick-off meeting.

3.1.4.4 The contractor shall draft and provide kick-off meeting minutes for government review and approval prior to finalizing. This report shall document discussions and action items. (Appendix E Deliverable: Kick- off Meeting Minutes)

3.1.5 Data Calls

As required, a data call report shall be e-mailed to the CO, PM, COR, or Mission Owner within one (1) business day of the request, unless otherwise specified by contract or as indicated in the request. All information provided shall be the most current. Cost and funding data shall reflect real-time balances.

Report shall account for all planned, obligated, and expended charges and hours. (Appendix E, Deliverable: Data Calls)

3.1.6 Program Management Reviews The contractor shall attend Program Management Reviews (PMRs) as requested by the government. The CO, PM, COR, Mission Owner and other government stakeholders will meet periodically with the contractor to review contract performance. The PMRs will be conducted at a minimum annually; however, the government reserves the right to conduct PMRs semi-annually and schedule additional reviews or working groups when necessary, as critical issues arise, or significant events or changes occur.

3.1.6.1 PMRs will be held at a mutually agreeable location (either at the contractor’s facility, in the Shaw AFB, SC area, or in the Langley AFB, VA area). When practical and appropriate, the government may conduct PMRs via teleconference. Contractor travel for the PMRs shall be considered a cost of doing business and is not cost reimbursable.

3.1.6.2 The contractor shall review and provide inputs to PMR agendas, presentation materials and minutes in the format and timelines requested by the government. The government will provide the contractor advance copies of PMR agendas, presentation materials and minutes for review and comment prior to finalization.

3.1.7 Problem Management: The Contractor shall identify, document, and report actual or potential Contractor program management problems and deficiencies to the CO and PM. The Contractor shall report site-specific problems affecting mission accomplishment or Contractor performance to the local US Government representative and the Government PM within 6 hours; resolve at site level whenever possible.

3.1.8 Customer Notification: The Contractor shall notify affected personnel when any activities impact facility, equipment, and/or utility operations. The Contractor shall provide the job order and work request status to customers as requested/required.

3.1.9 Requests: The Contractor shall provide information and/or recommendations on support and related functions to various agencies or higher headquarters as requested by the CO or PM. Appendix E Deliverable:

Requests)

3.1.10 General Information Technology (IT) Requirements

3.1.10.1 Ensure compliance with all current Air Force Information Technology (IT) & cybersecurity policies in accordance with Department of Defense (DoD) 8570.01-M Information Assurance (IA) Workforce Improvement Program, AFMAN 17-1303, Air Force Cybersecurity Workforce (CSWF) Improvement Program, paragraph 3.2 and DFAR PGI 239.7102-3 Information Assurance Contractor Training and Certification.

(Deliverable: Cyber Security Workforce Report)

3.1.10.2 Register and maintain any contractor-owned or contractor-maintained IT systems utilized on this contract through USAF Enterprise Mission Assurance Support Service (eMASS), per 9AF (AFCENT) A6 guidance.

3.1.11 Training Plan: The Contractor shall develop a Training Plan to ensure continuous compliance with all contract requirements. The Contractor shall also maintain individual training records to document training requirements for each individual assigned to ATC, TERPS, AMOPS, maintenance, and logistics positions. The Contractor shall maintain individual training record at the individual’s work location and make them available to Government representatives upon request. (Appendix E Deliverable: Training Plan)

3.1.12 Site Management Plan: The site management plan shall demonstrate how the Contractor will provide effective site management services, leadership for on-site contractor personnel, and execution of all contracted ACCOMS-II site specific requirements/activities as defined in this PWS. (Appendix E Deliverable:

Site Management Plan)

3.1.12.1 The Contractor shall identify a Site Lead and alternate Site Lead who will be responsible for support and management for each site. The Site Lead/alternate Site Lead shall also liaise with the Contracting Officer’s Representative (COR) and/or Liaison Officer (LNO) for fulfillment of contractual requirements.

3.1.12.2 The Contractor shall staff each site with a sufficient number of personnel to provide required ACCOM-II Services. The Contractor shall utilize technically qualified personnel to perform all PWS requirements and tasks.

3.1.12.3 All vacancies shall be filled within 30 days of incumbent’s departure. In the event the Contractor is unable to fill a vacancy within the required 30 days, a mitigation plan shall be provided to the Government PM.

For key personnel, a mitigation plan shall be provided the Government within 15 days of notification of the vacancy.

3.1.13 Management Information System (MIS): The Contractor shall develop, administer, maintain, utilize, and provide the Government access to a MIS. The MIS location and access instructions shall be delivered to the government NLT 30 calendar days after contract award. Appendix Minimum required data to be provided on the MIS is identified in Appendix H Management Information System Requirements. Appendix E Deliverables. MIS

3.1.13.1 There shall be no limit to the number of Government personnel authorized access to the MIS. Only Government personnel directly associated with the ACCOMS-II contract will require access to the MIS. This includes the Government PM, Deputy PM, Contracting Officer, Contract Manager (CM), Contract Specialist (CS), Quality Assurance Manager (QAM), Contract Officer Representatives (CORs), Logistics Managers, and relevant Subject Matter Experts (SMEs). The Government PM will vet and submit names and duty titles of Government personnel requiring access to the MIS and will notify the Contractor when access can be revoked for Government personnel departing the ACCOMS-II program.

3.1.13.2 The contractor shall comply with the following guidance with regards to Information Systems Cybersecurity: DFARS clause 252.204-7012, Safeguarding Covered Defense Information and Cyber Incident Reporting. NIST Special Publication 800-171 Revision 2 " Protecting Controlled Unclassified Information in Nonfederal Systems and Organizations. DoDI 8582.01 "SECURITY OF NON-DOD INFORMATION SYSTEMS PROCESSING UNCLASSIFIED NONPUBLIC DOD INFORMATION DoDI 5200.48_DAFI 16- 1402 "CONTROLLED UNCLASSIFIED INFORMATION (CUI)"When applicable, the contractor shall develop systems security plans and associated plans of action demonstrating the contractor’s implementation or planned implementation of specified security requirements for protecting controlled unclassified information in nonfederal systems and organizations.

3.1.13.3 All deliverables shall be posted to the MIS. The Contractor shall notify the Government when deliverables are posted to the MIS as specified in the Appendix E Deliverables Table E-1.

3.1.14 Contractor Transition-Out

The contractor shall provide transition-out support when requested by the government.

3.1.14.1 The contractor shall provide draft and final Transition-out Plans to facilitate the seamless transfer of support services to an incoming contractor/government personnel at the expiration of this contact. The government will work with the contractor to finalize the Transition-out Plan. At a minimum, the plan shall discuss processes, and details for the following: transition out approach, transition team organization, workforce transition, work execution during transition, subcontracts (if applicable), property transition (to include Government Furnished Equipment (GFE) and Contractor Owned Equipment), knowledge transfer, schedule, communications, and handover/acceptance. At a minimum, the plan shall be reviewed and updated on an annual basis upon award of each Option Period and reviewed and updated quarterly during the final Option Period. (Appendix E Deliverable:

Transition-out Plan)

3.1.14.2 The contractor shall establish and maintain effective communications and fully cooperate with successor contractor and government personnel during the transition-out period. This includes facilitating familiarization and information/knowledge transfer.

3.1.14.3 The contractor shall update and provide the government with current operating and maintenance manuals, drawings, specifications, procedures, inventories, software, and all other data or documentation developed for or acquired under this contract (and its predecessor contracts).

3.1.15 Contract Closeout Report

The contractor shall prepare and submit a contract closeout report no later than 30 days after the contract completion date. The contractor shall be responsible for collecting, integrating, and reporting all subcontracting information. (Appendix E Deliverable: Contract Closeout Report)

3.1.16 Performance Direction: The Contractor shall perform in accordance with the PWS, CO direction, or PM direction (if authorized under this PWS). The Contractor shall immediately notify the Government CO, PM, and COR if at any time they believe they have been directed to perform outside the scope or requirements of this PWS. The Contractor shall immediately notify the Government CO, PM, and COR if at any time they would incur additional contract costs associated in directed performance. The Contractor shall not perform any work in question until such time as it is authorized by the CO

3.1.17 Compliance Requirements: The Contractor shall comply with applicable U.S. and Host Nation laws, instructions, directives, clauses, and restrictions as they pertain to management and execution of this contract.

3.1.18 Deliverables: The Contractor shall submit all deliverables in accordance with Appendix E, Deliverables. Deliverables shall be posted to the MIS identified in para. 2.2.4.

3.1.19 Export Trade Controls: The contractor shall comply US and foreign trade requirements (include, but may not be limited to: ITAR, EAR, OFAC, and FTR).

3.2 FINANCIAL MANAGEMENT

3.2.1 Financial Management Report: The Contractor shall prepare and submit an itemized comprehensive monthly financial report in Microsoft Excel that reflects current and all previous fiscal year (FY) contract cost data (Appendix E, Deliverables). The following shall be included as a minimum:

3.2.1.1 A listing of cumulative authorized funding by contract modification and Contract Line-Item Number (CLIN) (to include SLIN), for the base year and each Option Year (OY); a listing of cumulative billing by CLIN (to include SLIN), and a listing of cumulative funding by base year and each OY for each CLIN.

3.2.1.2 A breakout of Firm-Fixed Price (FFP) funding status by CLIN (to include SLIN), for the base year and each OY showing total funded amount, cumulative billed amount, the current month billed amount, and funds remaining.

3.2.1.3 A breakout of cost reimbursable funding status for the base year and each OY for each CLIN(s) (to include SLIN), showing the total funded amount, cumulative amount billed, current month billed amount, outstanding amount to be billed, funds remaining, cumulative percentage spent, cumulative percentage remaining, and notifications in accordance with Federal Acquisition Regulation (FAR) Clauses 52.232-20 Limitation of Cost and 52.232-22 Limitation of Funds as applicable. Inclusion of cost limitation notice does not preclude the contractor from directly notifying the CO.

3.2.2 Travel Reimbursement:

3.2.2.1 Travel costs shall be based on estimated costs per FAR 31.205-46, Travel Costs. All trips shall be IAW regulatory requirements, and all travel shall occur on an “as needed” basis. Only trips authorized via Government CO or PM letter will be reimbursed.

3.2.2.2 The Contractor shall be responsible for all travel arrangements including airline, hotel, and rental car reservations, in addition to meeting foreign travel processing requirements. Travel expenses will be invoiced through Procurement Integrated Enterprise Environment (PIEE)/Wide Area Work Flow (WAWF) with appropriate receipts for reimbursement by the Government. Receipts shall identify applicable Government CO or PM letter travel authorization.

3.3 QUALITY CONTROL (QC) / QUALITY ASSURANCE (QA)

The contractor is responsible for quality control (QC) and quality assurance (QA). The Contractor shall maintain an ISO 9001 certified and accredited Quality Management System (QMS) that directly supports the requirements of this PWS and contract (Appendix E Deliverable: ISO 9001 certification documentation) The contractor shall provide and maintain a Quality Control Plan (QCP) that ensures successful accomplishment of all tasks and services identified in this contract. Complete records of all inspection work performed by the contractor shall be maintained and made available to the government during contract performance. (Appendix E Deliverable: Quality Control Plan).

The government reserves the right to perform any inspections deemed necessary to assure that the contractor provided services, documents, and material meet the prescribed requirements and to reject any or all services, documents, and material in a category when a nonconformance is established. The government will perform inspections and tests in a manner that will not delay work.

3.3.1 Quality Control Plan (QCP)

3.3.1.1 The QCP shall document the organization's quality management structure, personnel authority and responsibility, and identify personnel designated to perform Quality Control (QC) functions.

3.3.1.2 The QCP shall document the scope of the quality system, the company quality policy and company quality objectives. The QCP shall include the Operating Instructions (OI), Site Operating Procedures, Work Instructions, etc. required to meet contract requirements at the site level. In addition, the QCP shall describe the processes and procedures used to:

- Enforce strict use of approved procedures, tech data/Original Equipment Manufacturer (OEM) data, ensuring all applicable manuals and directives are complete, current with applicable changes, and available in the immediate work area;

- Establish and maintain proficiency of personnel;

- Establish and maintain the training program; and

- Identify, report, and correct non-conforming performance.

3.3.2 Quality Requirements After Contract Award

3.3.2.1 The draft QCP and documented information necessary to support the operation of processes are due to the government no later than 10 calendar days after contract award. The final QCP is due to the government 30 days from award. The government will perform a desktop review of the QCP.

(Appendix E Deliverable: Quality Control Plan).

3.3.2.2 The contractor’s comprehensive QCP (consisting of Operating Instructions, Site Operating Procedures, Work Instructions, etc. required to meet contract requirements) shall be in place and performing on day one of contract performance start.

3.3.2.3 The Contractor shall notify AMIC Quality Division (DRQ) of any changes to the QCP within two business days of implementation and provide AMIC DRQ with the changed document(s) with changes highlighted.

3.3.2.4 Metrics: The Contractor shall develop, maintain, and analyze achievable metrics for program requirements, and continually explore opportunities for process improvements. The Contractor shall provide the Government access to the metrics via the Contractor MIS. (Appendix E Deliverable: Metrics Report)

3.3.2.5 Corrective Actions: The Contractor shall perform corrective actions for all Government identified Contractor problems and deficiencies IAW time frames specified by the CO. The Contractor shall provide Root Cause analysis of problems as requested by the CO or PM. (Appendix E Deliverable: Corrective Actions – Government identified)

3.3.2.6 Internal CARs: The Contract shall provide the government with a monthly report of all internal Corrective Action Reports (CARs) to include issue, root cause analysis, and corrective action plan. (Appendix E Deliverable: Internal CARs Report).

3.3.2.7 The Contractor shall be responsible for the quality of all products and/or services regardless of a validated QCP.

4 ACCOMS-II SERVICES REQUIREMENTS

The contactor shall provide functional expertise, technical expertise, and qualified personnel to provide safe and efficient ATC operations and services, AMOPS services, ATCALS equipment O&M services, C2 communications equipment O&M services, and ATC weather equipment O&M services as identified in the following paragraphs and Tables. All contractor personnel shall have the requisite skillsets required to perform duties and responsibilities IAW the services identified in this PWS.

4.1 Program/Project Management Support Services

4.1.1 The contractor shall attend meetings, conferences, and teleconferences.

4.1.2 The contractor shall provide subject matter expertise and recommendations for ATC operations and services, AMOPS services, ATCALS equipment O&M services, C2 communications equipment O&M services, and ATC weather equipment O&M services.

4.1.3 The contractor shall plan and manage the cost, schedule, and performance of each PWS requirement to include: baseline, status and deviations shall be provided in the Monthly Program Status Report. (Appendix E Deliverable: Monthly Program Status Report)

4.1.4 The contractor shall advise the CO, PM and COR of risks involving changes in budget, schedule, and other significant program/project factors.

4.1.5 The contractor shall recommend risk mitigation/courses of actions for identified risks.

4.1.6 The contractor shall update the CO, PM and COR concerning on-going progress by submitting meeting minutes after each meeting. (Deliverable: Meetings Agenda, Minutes, Action Items)

4.1.7 The contractor shall prepare and provide technical program/project reports. (Appendix E Deliverable: Technical Program/Project Reports)

4.1.8 The contractor shall recommend solutions for resolving deficiencies identified during internal and external inspections and shall implement United States Government (USG) approved solutions.

4.1.9 The contractor shall identify negative trends that may lead to service or mission degradation and provide trend analysis and recommended remediation actions. (Deliverable:

Trend Analysis Report)

4.1.10 The contractor shall implement USG approved remediation actions for identified negative trends.

4.1.11 At the request of the USG, the contractor shall identify key operational and technical requirements, conduct site surveys and studies, and provide proposed solutions for implementation approval to support 9AF (AFCENT) requirements. (Appendix E Deliverable: Technical Reports)

4.2 CONTRACT LOCATION REQUIREMENTS

4.2.1 AFCENT AOR. IAW PWS paragraph 3.1.1. The C-PM shall identify an in-theater PMO team consisting of a principal functional/technical representative/SME for each functional area, to include air traffic control, airfield management, and equipment maintenance. In-theater PMO team members shall be capable of responding to and resolving higher-level Contractor or Government identified issues, problems, and/or concerns. In-theater PMO team members may be based/ centrally located in the AFCENT AOR. Location will be at the Contractor’s discretion. However, the Government highly recommends the In-theater PMO team members be co-located to aid in resolving issues that cross functional areas. When needed the Principal technical representatives/SMEs shall travel to any contract location to aid in fact-finding along with issue, problem, and/or concern resolution. The in-theater PMO team shall be responsible for guiding and assisting operations for all Contract locations; responsible for resolving issues, problems, and concerns effecting Contract operations; coordinating with Contractor site leads, Contractor personnel, and Government personnel to obtain information and data needed to conduct root cause analysis, make determinations, design Course(s) of Action, and provide advice or decisions to resolve issues, problems, and concerns in a timely manner. Principal technical representatives/SMEs are designated as Key Personnel in Appendix F.

4.2.2 NSA Bahrain: Requires C2 system O&M services IAW PWS paragraphs 4.5. 4.6, and 4.7.

See Appendix G, Table G-1 for site specific C2 systems and their associated support equipment.

4.2.3 Al Asad Air Base (AAAB), Iraq:

4.2.3.1 Requires ATC services IAW PWS para 4.3. NOTE: Provide radar air traffic control services using the sole radar position in the Tower, during periods of IMC (Instrument Meteorological Conditions) weather, or as requested for volume and complexity of operations for aircraft arriving and departing Al Asad AB. Provide non-radar air traffic control services in the event of a radar equipment failure during periods of IMC weather, or as requested for volume and complexity of operations for aircraft arriving and departing Al Asad AB. See Appendix G, Table G- 2 for site specific requirements.

4.2.3.2 Requires AMOPS services IAW PWS para 4.4. See Appendix G, Table G-2 for site specific requirements.

4.2.3.3 Requires C2 systems O&M services IAW PWS paragraphs 4.5. 4.6, and 4.7. See Appendix G, Table G-2 for site specific requirements for site specific C2 systems and their associated support equipment.

4.2.3.4 Requires ATCALS systems O&M services IAW PWS paragraphs 4.5. 4.6, and 4.7. See Appendix G, Table G-2 for site specific requirements for site specific ATCALS systems and their

4.2.3.5 (OPTIONAL) C2 systems O&M services IAW PWS paragraphs 4.5. 4.6, and 4.7. See Appendix G, Table G-16 for site specific requirements for site specific C2 systems and their

4.2.4 Erbil Air Base, Iraq

4.2.4.1 Requires AMOPS services IAW PWS para 4.4. See Appendix G, Table G-3 for site

4.2.4.2 Requires C2 systems O&M services IAW PWS paragraphs 4.5. 4.6, and 4.7. See Appendix G, Table G-17 for site specific requirements for site specific C2 systems and their

4.2.5 Muwaffaq Salti Air Base (MSAB), Jordan

4.2.5.1 Requires ATC services IAW PWS para 4.3. See Appendix G, Table G-4 for site specific requirements.

4.2.5.2 Requires AMOPS services IAW PWS para 4.4. See Appendix G, Table G-4 for site

4.2.5.3 Requires C2 systems O&M services IAW PWS paragraphs 4.5. 4.6, and 4.7. See Appendix G, Table G-4 and G-18 for site specific requirements for site specific C2 systems and their associated support equipment.

4.2.5.4 Requires ATCALS systems O&M services IAW PWS paragraphs 4.5. 4.6, and 4.7. See Appendix G, Table G-4 for site specific requirements for site specific ATCALS systems and their associated support equipment.

4.2.6 Site 6668, Jordan

4.2.6.1 (Optional) Requires ATCALS systems O&M services IAW PWS paragraphs 4.5.

4.6, and 4.7. See Appendix G, Table G-5 for site specific requirements for site specific ATCALS systems and their associated support equipment and Requires C2 systems O&M services IAW PWS paragraphs 4.5. 4.6, and 4.7. See Appendix G, Table G-5 for site specific requirements for site specific C2 systems and their associated support equipment.

4.2.6.2 (OPTIONAL) C2 systems O&M services IAW PWS paragraphs 4.5. 4.6, and 4.7. See Appendix G, Table G-15 for site specific requirements for site specific C2 systems and their

4.2.7 Ali Al Salem Air Base (ASAB), Kuwait:

4.2.7.1 Requires ATC Liaison services IAW PWS paragraph 4.3. ASAB Liaison Controllers will be required to actively control in conjunction with liaison services. See Appendix G, Table G-5 for site specific requirements.

4.2.7.2 Requires C2 systems O&M services IAW PWS paragraphs 4.5. 4.6, and 4.7. See Appendix G, Table G-5 and G-19 for site specific requirements for site specific C2 systems and their associated support equipment.

4.2.7.3 Requires ATCALS systems O&M services IAW PWS paragraphs 4.5. 4.6, and 4.7. See Appendix G, Table G-5 for site specific requirements for site specific ATCALS systems and their

4.2.8 Abdullah Al-Mubarak Air Base (Cargo City), Kuwait:

4.2.8.1 Requires AMOPS services IAW PWS paragraph 4.4. See Appendix G, Table G-6 for site

4.2.9 Al Jabber Air Base, Kuwait (Jabber): Jabber is a warm base with no full-time dedicated requirements. Weekly airfield inspections/checks, facility checks, and equipment checks are required during warm base status. Exercises will be held at Jabber. During exercises the following services are required:

4.2.9.1 Requires ATC services IAW PWS paragraph 4.3. See Appendix G, Table G-7 for site

4.2.9.2 Requires AMOPS IAW PWS paragraph 4.4. See Appendix G, Table G-7 for site specific

4.2.9.3 NOTE: The above services may be supported by Contractor personnel based out of ASAB (ATC Services) and Cargo City (AMOPS services).

4.2.10 Al Udeid Air Base (AUAB) Qatar:

4.2.10.1 Requires AMOPS IAW PWS paragraph 4.4. See Appendix G, Table G-8 for site specific

4.2.10.2 Requires C2 systems O&M services IAW PWS paragraphs 4.5. 4.6, and 4.7. See Appendix G, Table G-8 for site specific requirements for site specific C2 systems and their

4.2.10.3 Requires ATCALS systems O&M services IAW PWS paragraphs 4.5. 4.6, and 4.7. See Appendix G, Table G-5 for site specific requirements for site specific ATCALS systems and their

4.2.10.4 Requires C2 systems O&M services IAW PWS paragraphs 4.5. 4.6, and 4.7. See Appendix G, Table G-13 for site specific requirements for site specific C2 systems and their associated support equipment. NOTE: TPS-75 Radar O&M services are Optional at this time.

4.2.11 Prince Sultan Air Base (PSAB), Saudi Arabia:

4.2.11.1 Requires C2 systems O&M services IAW PWS paragraphs 4.5. 4.6, and 4.7. See Appendix G, Table G-9 and G20 for site specific requirements for site specific C2 systems and their

4.2.11.2 Requires ATCALS systems O&M services IAW PWS paragraphs 4.5. 4.6, and 4.7. See Appendix G, Table G-9 for site specific requirements for site specific ATCALS systems and their

4.2.12 Al Dhafra Air Base (ADAB), United Arab Emirates (UAE):

4.2.12.1 Requires C2 systems O&M services IAW PWS paragraphs 4.5. 4.6, and 4.7. See Appendix G, Table G-10, G14, and G21 for site specific requirements for site specific C2 systems and their associated support equipment.

NOTE 1: Table 14 TPS-75 Radar O&M services are Optional at this time.

NOTE 2: Table G-21 is Optional at this time.

4.2.12.2 Requires ATCALS systems O&M services IAW PWS paragraphs 4.5. 4.6, and 4.7. See Appendix G, Table G-10 for site specific requirements for site specific ATCALS systems and their

4.2.13 Al Minhad Air Base (AMAB), United Arab Emirates (UAE):

4.2.13.1 Requires C2 systems O&M services IAW PWS paragraphs 4.5. 4.6, and 4.7. See Appendix G, Table G-11 for site specific requirements for site specific ATCALS systems and their associated support equipment. (NOTE: C2 O&M services at AMAB, shall be supported by Contractor personnel based at Al Dhafra

4.2.14 Langley Air Force Base, Virginia:

4.2.14.1 TERPS services are required to support USCENTCOM's 21-nation AOR in Southwest Asia and boarding Areas of Interest (AOI). One TERPS position is physically required at Shaw AFB, SC. (See paragraph 4.2.14). Additionally, one TERPS position is physically required at ACC/A3AO, Langley AFB VA. Remaining positions may be authorized remote work by the Government CO. TERPS services will be required IAW PWS para 4.3.13. See Appendix G, Table G-12 for site specific requirements.

4.2.15 Shaw Air Force Base, South Carolina:

4.2.15.1 One (1) TERPS position location of performance will be at 9 AF (AFCENT)/A3AO, Shaw AFB SC. TERPS services will be required IAW PWS para 4.3.13. This position is required to work a standard eight (8) hour workday and be shall physically present during normal duty hours (0730L -1630L). Telework is only authorized on an ad-hoc basis, IAW Shaw AFB Base and/or 9 AF (AFCENT)/A3A direction (i.e. Inclement Weather, changes to HPCON, etc.). Dependent on mission requirements, occasional work outside of normal duty hours may be required. Work outside of normal duty hours shall be at the direction of 9 AF (AFCENT)/A3A and will be offset to ensure no overtime in incurred. See Appendix G, Table G-12 for site specific requirements.

4.2.16 Future Optional Requirements: The potential exists to close sites at current locations, move sites from one location to another, or add sites. Site closures, moves, and/or additions will be accomplished via Contract Modification.

4.3 Air Traffic Control (ATC) Operations/ATC Liaison Services The Contractor shall be capable of providing ATC operational support in AFCENT’s AOR IAW AFMAN 13- 204v3 and all applicable Federal Aviation Administration (FAA), International Civil Aviation Organization (ICAO), DoD, Air Force, and Host Nation laws, directives, regulations, and instructions. The Contractor shall provide qualified Air Traffic Controllers and certify their personnel as required per site mission requirements.

The Contractor shall staff Controller personnel who hold a current Class II Flight Physical and maintain physical certification and qualification documentation as required. Table 4.3 and Appendix G lists required and optional services for each of the sites. The Contractor shall develop staffing and personnel work schedules to provide ATC services that meet operational requirements and are subject to COR review. The following tasks are separated into functional operational support:

4.3.1 Airfield Operations Manager (AOM): The subsequent tasks shall be the responsibility of the contractor personnel whose position is “Airfield Operations Manager”. The AOM function supports day-to-day operational schedules and commitments in a safe manner and shall provide coordination and control of air traffic movement within the applicable area of jurisdiction. The Contractor shall be capable of providing appropriate contracted resources to support the following tasks.