DRAFT PWS-W9124J26RSSTS_Security System-27Mar26.pdf

PERFORMANCE WORK STATEMENT (PWS)

Security System (CCTV, Access Control, and Alarm) Technician Services

United States Army Medical Center of Excellence (MEDCoE)

27 March 2026

1. GENERAL: This is a non-personal services contract to provide Security System Technician support. The government shall not exercise any supervision or control over the contract service providers performing the services herein. Such contract service providers shall be accountable solely to the Contractor who, in turn is responsible to the Government.

1.1 Description of Services/Introduction: The Contractor shall provide all personnel, equipment, supplies, facilities, transportation, tools, materials, supervision, and other items and non-personal services necessary to perform Security System Technicians as defined in this Performance Work Statement (PWS), Section 5 except for those items specified as government furnished property and services. The Contractor shall perform to the standards in this contract.

1.2 Background: The use of a closed-circuit television (CCTV) and access control devices with alarms has proven to be a critical component of physical security, force protection, and crime prevention posture of the MEDCoE. This capability has been implemented in various locations within MEDCoE facilities. The use of these security measures compliments the command’s physical security and force protection posture. The information archived and retrieved from these integrated security platforms is used as evidence to support investigations conducted by the command, installation security forces, as well as the local Criminal Investigations Division (CID) office.

1.3 Objectives:

The MEDCoE requires certified Security System Technicians (one full-time onsite technician and one part-time technician) who are fully qualified to install, operate, troubleshoot, and maintain the existing access control/closed-circuit television (CCTV) system deployed throughout various MEDCoE facilities. Additionally, the Contractor shall provide after-hours support with a response time of two hours for emergency service requests as needed.

1.4 Scope:

The primary services to be performed are the maintenance and upkeep of the security posture throughout MEDCoE facilities. Services include the capability to support existing and future closed-circuit television (CCTV), access control, and alarms installed or projected for installation throughout the MEDCoE operational footprint located on Joint Base San Antonio (JBSA) - Fort Sam Houston proper, and Camp Bullis, a sub-installation of JBSA Fort Sam Houston, TX.

The Contractor shall provide:

• One full-time onsite technician responsible for ongoing maintenance, upkeep, and support for the CCTV, access control systems, and intrusion alarms to ensure all implemented physical security, force protection, and crime prevention measures are functional and operational with minimum downtime.

• One part-time technician assists the onsite technician as needed, not to exceed six months annually.

• After-hours support with a response time of two hours for emergency service requests, available 24/7, including holidays and weekends.

1.5 Period of Performance: The period of performance shall be for one (1) Base Year of 12 months and three (3) 12-month option years.

1.6 General Information

1.6.1 Federal Observed Holidays: The Contractor is not required to perform services on holidays;

however, emergency support is an exception.

New Years Day Labor Day Dr. Martin Luther King’s Birthday Columbus Day Washington’s Birthday Veteran’s Day Memorial Day Thanksgiving Day Juneteenth Independence Day

Christmas Day

1.6.2 Hours of Operations: The Contractor is responsible for conducting business, between the hours of 7:30 a.m. to 4:30 p.m. Monday through Friday, not to exceed 40 hrs/week, except Federal holidays or when the Government facility is closed due to local or national emergencies, administrative closings, or similar Government directed facility closings. The Contractor must at all times maintain an adequate workforce for the uninterrupted performance of all tasks defined within this PWS when the Government facility is not closed for the above reasons.

1.6.3 Place of Performance: The work to be performed under this contract will be performed at Joint Base San Antonio - Fort Sam Houston, TX and Camp Bullis, TX. Due to the critical response times associated with this contract as specified in paragraph 5.1 of this PWS, a local service provider is required to meet the performance stipulations of this contract. One of the critical services involves maintaining an operational security system infrastructure in support of billeting for Army Soldiers undergoing Initial Entry Training (IET).

1.6.4 Emergency Response:

The Contractor shall provide after-hours support for emergency service requests with a response time of two hours, ensuring critical system functionality is restored promptly.

1.6.5 Quality Control Program (QCP): The Contractor shall develop and maintain an effective QCP to ensure services are performed in accordance with this PWS. The QCP must be forwarded to and accepted by the KO. The Contractor shall develop and implement procedures to identify, prevent, and ensure non-recurrence of deficiencies. The Contractor’s QCP is the means by which the contractor ensures that the work complies with the requirement of the contract. The QCP shall be delivered to the COR for delivery to the KO within 30 days following collaboration with designated government representative; however, this will be accomplished within 90 days of contract award. In the event revisions are required the Contractor shall return the revised QCP within five (5) working days of receipt of notification to revise. After acceptance of the QCP the Contractor shall receive the contracting officer’s acceptance in writing of any proposed change to the QCP.

1.6.5 Quality Assurance: The Contractor shall comply with the Government’s quality assurance program as defined in the Quality Assurance Surveillance Plan. It defines how the performance standards will be applied, the frequency of surveillance, and the minimum acceptable quality levels(s) (AQL). Government surveillance of contractor performance is not limited to the Performance Objectives as outlined in this PWS. The Government reserves the right to conduct compliance surveillance of any contractual requirement of this acquisition.

1.6.6 Type of Contract: The Government will award a single firm-fixed price (FFP) commercial service contract to perform the services as described.

1.6.7 Security Requirements: Contractor personnel performing work under this contract are not required to possess a security clearance. The security requirements are in accordance with the attached (DD Form 254), Department of Defense Contract Security Classification Specification.

All DOD Contractor employees must submit a Position of Trust background investigation (SF85P) to the MEDCoE G-2 Directorate. A favorable SF85P is required before gaining access to a US Government Local Area Network (LAN). The Contractor, when notified of an unfavorable determination by the Government, shall withdraw the employee from consideration for working under the contract.

1.6.7.1 Physical Security: The Contractor shall safeguard all government equipment, information, and property provided for Contractor use. The Contractor shall maintain a physical security checklist/log which will be forwarded to the COR on a monthly basis. At the close of each work period, government facilities, equipment, and materials shall be secured.

1.6.7.2 Key Control: The Contractor shall establish and implement methods of making sure all keys/key cards issued to the Contractor by the Government are not lost or misplaced and are not used by unauthorized persons. NOTE: All references to keys include keys cards. No keys issued to the Contractor by the Government shall be duplicated. The Contractor shall develop procedures covering key control that shall be included in the Quality Control Plan. Such procedures shall include turn-in of any issued keys by personnel who no longer require access to locked areas. The Contractor shall immediately report any occurrences of lost or duplicated key/key cards to the Contracting Officer.

1.6.7.2.1. Lost keys shall be reported to the COR and the KO. In the event keys, other than master keys, are lost or duplicated, the Contractor shall, upon direction of the Contracting Officer, re-key or replace the affected lock or locks; however, the Government, at its option, may replace the affected lock or locks or perform re-keying. When the replacement of locks or re-keying is performed by the Government, the total cost of re-keying or the replacement of the lock or locks shall be deducted from the monthly payment due the Contractor. In the event a master key is lost or duplicated, all locks and keys for that system shall be replaced by the Government and the total cost deducted from the monthly payment due the Contractor.

1.6.7.2.2. The Contractor shall prohibit the use of Government issued keys by any persons other than the Contractor’s employees. The Contractor shall prohibit the opening of locked areas by Contractor employees to permit entrance of persons other than Contractor employees engaged in the performance of assigned work in those areas, or personnel authorized entrance by the Contracting Officer (KO).

1.6.7.3 Lock Combinations: The Contractor shall establish and implement methods of ensuring that all lock combinations are not revealed to unauthorized persons. The Contractor shall ensure that lock combinations are changed when personnel having access to the combinations no longer have a need to know such combinations. These procedures shall be included in the Contractor’s

QCP.

1.6.8 Special Qualifications: The Contractor personnel shall have a minimum of two (2) years’ experience working on enterprise level electronic security systems with certifications for the CCTV, OCULARIS, OPEN OPTIONS, and have knowledge of the DNA FUSION and ONSSI CCTV system CPU and video switches which interfaces directly with the OPEN OPTIONS system or other electronic access control systems. The Contractor shall provide experienced personnel to perform the required services. The Contractor shall ensure employees have all required professional certifications/licenses (current and valid) for each applicable core component and functional category of the existing electronic security system infrastructure and all associated devices to include, but not limited to, network video recording (NVR) system, Closed Circuit Television (CCTV), access control devices, and alarms. Installation, integration, operation, and maintenance of CCTV/Access Control/Alarms knowledge and competency are required.

1.6.9 Post Award Conference/Periodic Progress Meetings: The Contractor agrees to attend any post award conference convened by the contracting activity or contract administration office in accordance with Federal Acquisition Regulation (FAR) Subpart 42.5. The Contracting Officer (KO) and Contracting Officers Representative (COR) will meet quarterly, at a minimum, with the contractor to review the contractor’s performance. At these meetings, the KO will apprise the Contractor of how the Government views the Contractor’s performance and the contractor will apprise the Government of problems, if any, being experienced. Appropriate action shall be taken to resolve outstanding issues.

1.6.10 Contracting Officer’s Representative (COR): The COR Management System Tool (Virtual Contracting Enterprise (VCE)-Acquisition Resource Center (ARC) https://vce.army.mil/Portal/ for nomination, tracking, documentation, and management of CORs will be used. The COR will be identified by separate letter. The COR monitors all technical aspects of the contract and assists in contract administration The COR is authorized to perform the following functions: Assure that the Contractor performs the technical requirements of the contract; perform inspections necessary in connection with contract performance; maintain written and oral communications with the Contractor concerning technical aspects of the contract; issue written interpretations of technical requirements, including Government drawings, designs, and specifications; monitor Contractor's performance and notifies both the KO and Contractor of any deficiencies; coordinate availability of government furnished property, and https://vce.army.mil/ provide site entry of Contractor personnel. A letter of designation issued to the COR, a copy of which is sent to the Contractor, states the responsibilities and limitations of the COR, especially with regard to changes in cost or price, estimates or changes in delivery dates. The COR is not authorized to change any of the terms and conditions of the resulting order.

1.6.11 Key Personnel: The following personnel are considered key personnel by the Government: The Contractor shall provide a Contract Manager who shall be responsible for the performance of the work. The name of this person and an alternate who shall act for the Contractor when the manager is absent shall be designated in writing to the Contracting Officer.

The Contract Manager or alternate shall have full authority to act for the Contractor on all contract matters relating to daily operation of this contract. The contract manager or alternate shall be available between 8:00am to 4:00 p.m., Monday through Friday, except federal holidays or when the Government facility is closed for administrative reasons.

1.6.12 Identification of Contractor Employees: All contract personnel attending meetings, answering Government telephones, and working in other situations where their Contractor status is not obvious to third parties are required to identify themselves as such to avoid creating an impression in the minds of members of the public that they are Government officials. They must also ensure that all documents or reports produced by Contractors are suitably marked as Contractor products or that Contractor participation is appropriately disclosed. Contract personnel shall wear a badge that clearly identifies them as a contract employee. The badge will contain a personal picture, name of employee, and contractor's name. Badges shall be worn on the outer garment in full view at all times, attached to the outer shirt or jacket pocket by a button or clip or worn around the neck secured by an appropriate identification card lanyard.

1.6.13 Contractor Travel: Travel within the local vicinity is required. Reimbursements for local travel are not authorized, nor are use of a government vehicle. Travel outside the local vicinity is not required.

1.6.14 Contractor Personnel Conduct: Contractor personnel’s conduct shall not reflect discredit upon the Government. The Contractor shall ensure that personnel present a professional appearance. The Contractor’s employees shall observe and comply with all local policies and procedures concerning fire, safety, environmental protection, sanitation, security, and possession of firearms or other lethal or illegal weapons or substance. The Contractor is responsible for ensuring that any contractor employees providing services under this contract conduct themselves and perform services in a professional, safe, and responsible manner. The Contractor shall remove from the job site any employee for reasons of misconduct or security. In accordance with DOD Directive 5500.7-R, “Joint Ethics Regulation”, Contractor employees must avoid improperly influenced in the execution of their duties under the contract. Particular attention should be paid to acceptance of gifts/gratuities, and on non-disclosure of sensitive or classified information. The Contractor shall ensure employee conduct complies with 41 U.S. C 423 relative to release of acquisition related information or actions or discussions which may prejudice future competitions. The Contractor shall ensure no contractor employees conduct political related activities or events while executing requirements associated with a government contract.

1.6.15 Other Direct Costs: Not applicable.

1.6.16 Data Rights: The Government has unlimited rights to all documents/material produced under this contract. All documents and materials, to include the source codes of any software, produced under this contract shall be Government owned and are the property of the Government with all rights and privileges of ownership/copyright belonging exclusively to the Government.

These documents and materials may not be used or sold by the contractor without written permission from the KO. All materials supplied to the Government shall be the sole property of the Government and may not be used for any other purpose. This right does not abrogate any other Government rights.

1.6.17 Organizational Conflict of Interest: Contractor and subcontractor personnel performing work under this contract may receive, have access to, or participate in the development of proprietary or source selection information (e.g., cost or pricing information, budget information or analyses, specifications or work statements, etc.), or perform evaluation services which may create a current or subsequent Organizational Conflict of Interests (OCI) as defined in FAR Subpart 9.5. The Contractor shall notify the KO immediately whenever it becomes aware that such access or participation may result in any actual or potential OCI and shall promptly submit a plan to the KO to avoid or mitigate any such OCI. The Contractor’s mitigation plan will be determined to be acceptable solely at the discretion of the KO, and in the event the KO unilaterally determines that any such OCI cannot be satisfactorily avoided or mitigated, the KO may affect other remedies as he or she deems necessary, including prohibiting the Contractor from participation in subsequent contracted requirements which may be affected by the OCI.

1.6.18 Phase In/Phase Out: Not applicable.

1.6.19 Antiterrorism (AT) and Operations Security (OPSEC)

1.6.19.1 AT Level I Training: All contractor employees, to include subcontractor employees, requiring access to JBSA installations, facilities, and controlled access areas shall complete AT Level I Awareness Training within 45 calendar days after contract start date or effective date of incorporation of this requirement into the contract, whichever is applicable. The contractor shall submit certificates of completion for each affected contractor employee and subcontractor employee to the COR within 10 calendar days after completion of training by all employees and subcontractor personnel.

1.6.19.2 Access and General Protection/Security Policy and Procedures: This standard language text is for contractor employees with an area of performance within an Army controlled installation, facility, or area. The Contractor and all associated sub-contractors’ employees shall comply with applicable installation, facility, and area commander installation/facility access and local security policies and procedures (provided by government representative). The contractor shall also provide all information required for background checks to meet installation access requirements to be accomplished by installation Provost Marshall Office, Director of Emergency Services, or Security Office. Contractor workforce must comply with all personal identity verification requirements as directed by DOD, HQDA, and/or local policy. In addition to the changes otherwise authorized by the changes clause of this contract, should the Force Protection

Condition (FPCON) at any individual facility or installation change, the Government may require changes in contractor security matters or processes.

1.6.19.3 AT Awareness Training for Contractor Personnel Traveling Overseas: This standard language text required US based contractor employees and associated sub-contractor employees to make available and to receive government provided area of responsibility (AOR) specific AT awareness training as directed by AR 525-13. Specific AOR training content is directed by the combatant commander with the unit ATO being the local point of contact.

1.6.19.4 iWATCH Training: The contractor and all associated subcontractors shall brief all employees on the local iWATCH program (training standards provided by the requiring activity ATO). This local developed training will be used to inform employees of the types of behavior to watch for and instruct employees to report suspicious activity to the COR. This training shall be completed within 45 days of contract award and within 30 calendar days of new employees commencing performance with the results reported to the COR no later than sixty (60) calendars after contract award.

1.6.19.5 Contractor Employees Who Require Access to Government Information Systems (IS):

All contractor employees with access to a government IS must be registered in the AVS (Account Validation System) at commencement of services and must successfully complete the DOD Information Assurance Awareness prior to access to the IS and then annually thereafter.

1.6.19.6 For Contracts that Require an OPSEC Standing Operating Procedure (SOP)/Plan: Not applicable.

1.6.19.7 For Contracts that Require OPSEC Training: Per AR 530-1, Operations Security, new contractor employees must complete Level I OPSEC training within 30 calendar days of their reporting for duty. All contractor employees must complete annual OPSEC awareness training.

1.6.19.8 For Information Assurance (IA)/Information Technology (IT) Training: All contractor employees and associated sub-contractor employees must complete the DoD IA awareness training before issuance of network access and annually thereafter. All contractor employees working IA/IT functions must comply with DoD and Army training requirements in DoDD 8570.01, DoD 8570.01-M and AR 25-2 within six months of employment.

1.6.19.9 For Information Assurance (IA)/Information Technology (IT) Certification: Not applicable.

1.6.19.10 For Contractors Authorized to Accompany the Force: Not applicable.

1.6.19.11 For Contractors Requiring Performance or Delivery in a Foreign Country, DFARS Clause 252.225-7043, Antiterrorism/Force Protection for Defense Contractors Outside the US:

Not applicable.

1.6.19.12 For Contracts That Require Handling or Access to Classified Information: Not applicable.

1.6.20 Emergency Services

1.6.20.1 The Contractor shall have competent personnel trained and capable of dealing with minor personnel injuries. The Contractor of their employees shall immediately notify their supervisor of any accident requiring emergency medical treatment. The Contractor will, in turn, notify the KO or COR within 30 minutes of the incident.

1.6.20.2 Emergency medical treatment and services for Contractor personnel is the responsibility of the Contractor.

Part 2

DEFINITIONS AND ACRONYMS

2. DEFINITIONS AND ACRONYMS. (List pertinent Acronyms used in the PWS and the definition.)

2.1. DEFINITIONS:

2.1.1. Contractor. The term as used in this contract refers to the prime.

2.1.2. Contracting Officer. A person with authority to enter into, administer, or terminate contracts, and make related determinations and findings on behalf of the government. Note: The only individual who can legally bind the government.

2.1.3. Contracting Officer’s Representative (COR). An employee of the U.S. Government appointed by the contracting officer to administer the contract. Such appointment shall be in writing and shall state the scope of authority and limitations. This individual has authority to provide technical direction to the Contractor as long as that direction is within the scope of the contract, does not constitute a change, and has no funding implications. This individual does NOT have authority to change the terms and conditions of the contract.

2.1.4. Defective Service. A service output that does not meet the standard of performance associated with the Performance Work Statement.

2.1.5. Deliverable. Anything that can be physically delivered but may include non-physical things such as meeting minutes.

2.1.6. Key Personnel. Contractor personnel that are evaluated in a source selection process and that may be required to be used in the performance of a contract by the Key Personnel listed in the PWS. When key personnel are used as an evaluation factor in best value procurement, an offer can be rejected if it does not have a firm commitment from the persons that are listed in the proposal.

2.1.7. Physical Security. Actions that prevent the loss or damage of government property.

2.1.8. Quality Assurance. The government procedures to verify that services being performed by the Contractor are performed according to acceptable standards.

2.1.9. Quality Assurance Surveillance Plan (QASP). An organized, written document specifying the surveillance methodology to be used for surveillance of Contractor performance.

2.1.10. Quality Control. All necessary measures taken by the Contractor to assure that the quality of an end product or service shall meet contract requirements.

2.1.11. Subcontractor. One that enters into a subcontract and assumes some of the obligations of the primary Contractor.

2.1.12. Workday. The number of hours per day the Contractor provides services.

2.1.13. Work Week. Is defined as Monday through Sunday (dependent on workload and mobilization requirements).

2.2. ACRONYMS: List all acronyms used in the PWS and what they represent.

ACOR Alternate Contracting Officer's Representative AMEDD Army Medicine AR Army Regulation CCTV Closed Circuit Television CFR Code of Federal Regulations CONUS Continental United States (excludes Alaska and Hawaii) COR Contracting Officer Representative COTR Contracting Officer's Technical Representative COTS Commercial Off the Shelf DA Department of the Army DD250 Department of Defense Form 250 (Receiving Report) DD254 Department of Defense Contract Security Requirement List DFARS Defense Federal Acquisition Regulation Supplement DMDC Defense Manpower Data Center DOD Department of Defense ESS Electronic Security System FAR Federal Acquisition Regulation HIPAA Health Insurance Portability and Accountability Act of 1996 KO Contracting Officer (the only person that can obligate the government and approve modifications to the contract) MEDCoE Medical Center of Excellence MTF Medical Treatment Facility NVR Network Video Recorder OCI Organizational Conflict of Interest OCONUS Outside Continental United States (includes Alaska and Hawaii) ODC Other Direct Costs

OTSG Office of The Surgeon General, U.S. Army PIPO Phase In/Phase Out POC Point of Contact PRS Performance Requirements Summary PTZ Pan/Tilt/Zoom PWS Performance Work Statement QA Quality Assurance QAP Quality Assurance Program QASP Quality Assurance Surveillance Plan QC Quality Control QCP Quality Control Program TE Technical Exhibit TRADOC Training and Doctrine Command UPS Uninterrupted Power Supply

PART 3

GOVERNMENT FURNISHED PROPERTY, EQUIPMENT, AND SERVICES

3. GOVERNMENT FURNISHED ITEMS AND SERVICES:

3.1 Services: The Government will provide the vendor with all of the relevant data required to accomplish development of specific requirements and objectives described in PWS.

3.2 Facilities: The Government will provide the necessary workspace for the contractor staff to perform the required duties outlined in the PWS to include desk space, telephones, computer, and other items necessary to maintain an office environment. The Contractor is responsible for maintaining and keeping tracking of government furnished space and equipment. The Government will provide access to areas required to perform the required duties. The COR will provide coordination assistance to assist the contractor in accessing required facilities/areas.

3.3 Utilities: The Government will provide basic utilities, i.e., electric power hook-up. The contractor shall be responsible for operating under conditions that preclude the waste of utilities, which include disconnecting ancillary devices used in the performance of duties that draw a constant power source.

3.4 Equipment: The Contractor assumes responsibility for government furnished property upon contract start date and must submit an approved property plan to the KO prior to contract start date.

3.5 Materials: Not applicable.

3.6 Record Keeping. The Contractor shall establish and maintain the records of Government property in accordance with FAR 52.245-1 and the Property Administration Guidebook. They are:

(1) Name, part #, NSN

(2) Quantity received, issued, on hand

(3) Unit acquisition cost

(4) Unique Item Identifier

(5) Unit of Measure

(6) Accountable contract #

(7) Location

(8) Disposition

(9) Posting reference or date of transaction

(10) Date placed in service The Contractor shall tag, label, or mark Government Furnished Property as subject to serially managed items IAW DFARs 252.245-7000.

Part 4

CONTRACTOR FURNISHED ITEMS AND SERVICES

4.0. CONTRACTOR FURNISHED ITEMS AND RESPONSIBILITIES:

The Contractor shall furnish all tools and equipment required to perform work under this contract. It is the Contractor’s responsibility to provide the appropriate personnel with the skills and subject matter expertise corresponding to the level of effort required to ensure all tasks outlined in this PWS will be completed successfully and within the period of performance.

4.1. Contractor Qualifications. An outline of qualifications for the Contractor staff is given below:

4.1.1. Contractor shall provide 3 government references for similar installations within the past 3 years. Contractor shall have on its staff factory trained personnel who will supervise the installation of systems.

4.2. Personnel:

4.2.1. The Contractor shall furnish one (1) full-time security system technician responsible for providing on-site services and support a minimum of forty (40) hours per week in accordance with the work hour stipulations of this contract.

4.2.2. The Contractor shall furnish one (1) part-time security system technician responsible for providing assistance to the on-site full-time security system technician as needed not to exceed a six (6) month period annually. These services will be coordinated with the parent contract company a minimum of seventy-two (72) hours in advance unless associated with a fire/life/safety requirement or “separate and secure” critical vulnerability.

4.3. Materials.

4.3.1. The Contractor shall furnish the equipment necessary to meet the requirements for the provision of services established under the terms of this contract.

4.4. Equipment.

4.4.1. The Contractor shall provide equipment and instrumentation necessary to properly and successfully complete the requirements of the Statement of Work.

4.4.2. All damaged and/or non-functional equipment, replaced by the contractor, is the property of the US Government, and will be returned to the US Government for the appropriate disposition. This only applies to equipment that has been invoiced and paid for by the Government.

Part 5

SPECIFIC TASKS

5. SPECIFIC TASKS.

5.1. Maintenance and Support

The Contractor shall provide mission-critical maintenance and support services for the OPEN OPTIONS/DNA FUSION Access Control and Hanwha Wisenet WAVE VMS Closed Circuit Television (CCTV) systems, including recorder systems, access control security devices, CCTV equipment, network and digital recorders, and associated software applications.

• Full-time onsite technician: Responsible for daily operations, maintenance, and troubleshooting.

• Part-time technician: Provides assistance as needed for maintenance and support tasks.

• After-hours support: Emergency service requests require a response time of two hours, 24 hours a day, 7 days a week, including holidays and weekends.

MEDCoE is comprised of several compounds and facilities which includes Building 2840 (Central Security Monitoring and Control), and Buildings, 2841, 1002, 1046, 1070, 1350, 1394, 1397, 2302, 2791, 2792, 3312, 3314, 4011, 4191, 902, 904, 905, 907, 915, 916, 919, 920, 922, 929, 930, 590, 591, and other MEDCoE facilities currently slated for the inclusion in the MEDCoE security system infrastructure.

5.2. The contractor shall provide on-going maintenance and support for the CCTV / Hanwha Wisenet WAVE VMS / OPEN OPTIONS/DNA FUSION system which include camera locations throughout the MEDCoE facilities and surrounding area. The CCTV / Hanwha Wisenet WAVE VMS / OPEN OPTIONS/DNA FUSION systems are controlled by customized software DNA FUSION console which integrates the CCTV with the access control system. The CCTV /

Hanwha Wisenet WAVE VMS system processes video signals gathered from hardwired inputs for the local buildings that are recorded digitally. Fiber video transmission systems to be maintained include MEDCoE’ s private video network which brings video and CCTV / Hanwha Wisenet WAVE VMS / OPEN OPTIONS / DNA FUSION back to the head-end located in the Central Security Monitoring and Control Station located in Building 2840.

5.2.1. The contractor shall provide and maintain all system drawings describing system topology after completion, operating system additions, deletions or changes. The testing schedule shall be provided to the COR for approval within 30 days of contract award.

5.2.2. The contractor personnel (full-time and part-time) shall have a minimum of two (2) years experience working on enterprise level electronic security systems with certifications for the following Hanwha Wisenet WAVE VMS / OPEN OPTIONS / DNA FUSION, and knowledge of Cisco switches and Dell Video Servers which interfaces directly with the OPEN OPTIONS system.

5.2.3 The contractor shall program and maintain the interface between OPEN OPTIONS, DNA FUSION and Hanwha Wisenet WAVE VMS equipment for the video switch and conduct salvos, tours and preset video shots when given an alarm string from the OPEN OPTIONS or the DNA FUSION Access Control.

5.2.4. The Contractor shall provide maintenance and upkeep for all uninterrupted power supplies (UPS) associated with the electronic security system (ESS) infrastructure to ensure adequate power back-up in the event there is a loss of electrical power. The Contractor shall install (if required) power supplies to support all installed devices.

5.2.5. The Contractor will ensure all installed equipment is an expansion of and totally compatible with the existing security system infrastructure that is currently administered from the Central Security Monitoring and Control Station located in Building 2840.

5.2.6. The Contractor will ensure all interior and exterior cameras at MEDCoE facilities are operating properly, especially in areas that serve as billeting spaces for Soldiers. All unforeseen operational errors or discrepancies will be properly addressed in an effort to place the device back in an operating status as part of a functional electronic security system infrastructure.

5.2.6. The Contractor will perform updates of security system software procured by the government for implementation on the existing security system infrastructure. The Contractor will install cameras and access control devices procured by the government to replace or expand the existing security system infrastructure.

5.3. The contractor shall perform all manufacturer's recommended periodic services, inspections, and tests of the system as recommended by manufacturer's specifications and procedures to ensure full system capability is maintained. Service shall include manufacturers authorized field modification.

Fuller, Stephen Boyd CIV USARMY ACC MICC (USA) This section requires certifications for "Hanwha Wisenet WAVE VMS / OPEN OPTIONS / DNA FUSION, and knowledge of Cisco switches and Dell Video Servers".�The specific systems (OCULARIS/ONSSI vs. Hanwha) mentioned are different, which could lead to the contractor providing personnel with the wrong qualifications with (1.6.8, Special Qualifications).s

5.3.1. The contractor shall provide all individual tools and equipment required to service and maintain all system components in strict accordance with (lAW) the manufacturers' current performance specifications. This includes ladders and vehicle required to transport tools around post to all physical locations.

5.3.2 The contractor shall provide a quarterly testing schedule of all Mission Essential Vulnerability Areas (MEVA) documenting normal operation within manufactures specification of all components. Testing procedures shall identify, replace or repair defective or weak components and software application anomalies. The Government may include other locations during the contract performance period. MEVA devices and locations include but are not limited to: Electronic Sensors, Panic Duress Buttons, Batteries, Uninterrupted Power Supplies, Card Readers, Magnetic Locks, Electric Door Strikes Reader Modules, Network Communication Nodes and associated system components.

5.3.3. The contractor shall provide personnel for after duty hours, weekend and holidays to repair or replace malfunctions directly impacting compliance with Joint Base San Antonio - Fort Sam Houston Fire and Safety standards. Contractor personnel shall repair or replace all system hardware or software failures which result in the loss of access control throughout the facility or to secured areas or failure of the automated alarm system. The contractor shall provide unlimited onsite service for unscheduled (after duty hours) service requests up to forty (40) hours which does not include telephone consultations that may be required outside of the normal duty day that do not require a physical presence, on a 24-hour, 7-day a week basis. Payment for after duty hours service that exceeds the forty (40) hours threshold will be processed via another method outside the funding provisions of this PWS. Requests for on-site service will be categorized either as an "emergency request", requiring response within two (2) hours, and return to manufacturer's specification within 24 hours, or a "non-emergency request", requiring response within 24 hours and return to manufacturer's specification within 72 hours. The following criteria is provided:

2 HOUR RESPONSE TIME - Mission Essential Vulnerable Areas, Server Failure, Badging System Failure, Workstation Failure, Controller Failure, Fire Rated Door Problems, Perimeter Door Problems, and CCTV System Recorder failure.

24-HOUR RESPONSE TIME: Interior Door problem (excluding interior doors on individual billeting spaces), Low Battery, and camera problem.

5.4. DELIVARABLES:

5.4.1. CONTRACTOR MANAGEMENT REPORTING (CMR): The Office of the Assistant Secretary of the Army (Manpower & Reserve Affairs) operates and maintains a secure Army data collection site where the Contractor shall report ALL Contractor manpower (including subcontractor manpower) required for performance of this contract. The Contractor shall completely fill in all the information in the format using the following web address https://Contractormanpower.army.pentagon.mil. The required information includes: (1) Contracting Office, Contracting Officer, Contracting Officer’s Technical Representative (COTR) or also known as the Contracting Officer’s Representative (COR); (2) Contract number, Mumme, Denise J CIV USARMY ACC MICC (USA) Specify the exact payment method or contracting vehicle that will be used for these overages to avoid future billing confusion. m

Fuller, Stephen Boyd CIV USARMY ACC MICC (USA) I agree,The phrase 'processed via another method outside the funding provisions of this PWS' creates significant uncertainty for both the contractor and the Government. It introduces risk of payment disputes and potential issues with funding obligation.

To resolve this, we strongly recommend establishing a separate, optional Contract Line Item Number (CLIN) to cover these 'surge' or 'over and above' requirements. This is a standard practice that provides a clear, pre-priced mechanism for ordering and paying for work that exceeds the baseline scope.

The PWS (Section 5.3.3) should then be updated to reference this new CLIN: This contract includes up to forty (40) hours of after duty hours service, per period of performance, as part of the firm-fixed-price. Should after-hours service exceed this 40-hour threshold, the Government may exercise the optional CLIN [Insert CLIN Number, e.g., 'X002'] for additional hours at the pre-negotiated contract rate. The contractor shall not perform work exceeding the 40-hour threshold without prior authorization and the exercising of the optional CLIN by the Contracting Officer including task and delivery order number; (3) Beginning and ending dates covered by reporting period; (4) Contractor's name, address, phone number, e-mail address, identity of Contractor employee entering data; (5) Estimated direct labor hours (including sub-Contractors); (6) Estimated direct labor dollars paid this reporting period (including sub-Contractors); (7) Total payments (including sub-Contractors); (8) Predominant Federal Service Code (FSC) reflecting services provided by Contractor (and separate predominant FSC for each sub-Contractor if different); (9) Estimated data collection cost; (10) Organizational title associated with the Unit Identification Code (UIC) for the Army Requiring Activity (the Army Requiring Activity is responsible for providing the Contractor with its UIC for the purposes of reporting this information); (11) Locations where Contractor and sub-Contractors perform the work (specified by zip code in the United States and nearest city, country, when in an overseas location, using standardized nomenclature provided on website); (12) Presence of deployment or contingency contract language; and (13) Number of Contractor and sub-Contractor employees deployed in theater this reporting period (by country). As part of its submission, the Contractor shall provide the estimated total cost (if any) incurred to comply with this reporting requirement. Reporting period shall be the period of performance not to exceed 12 months ending September 30 of each government fiscal year and must be reported by 31 October of each calendar year. Contractors may use a direct XML data transfer to the database server or fill in the fields on the website. The XML direct transfer is a format for transferring files from a Contractor’s system to the secure website without the need for separate data entries for each required data element at the website.

The specific formats for the XML direct transfer may be downloaded from the website.

5.4.2. Quality Control Plan (QCP): A QCP will be required within 5 days from issue of notice to proceed.

Part 6

APPLICABLE REGULATIONS AND MANUALS

6. APPLICABLE REGULATIONS AND MANUALS: (Current Editions)

REG # DATE PUBLICATION TITLE

AR 190-13 25 Feb 11 The Army Physical Security Program AR 190-16 31 Aug 91 Physical Security FM 3-19.30 8 Jan 01 Physical Security TR 350-6 25 Sep 15 Enlisted IET Policies and Administration ADA Jul 2004 Americans With Disabilities Act NFPA 80 2016 Standard for Fire Doors and Other Opening Protectives NFPA 101 2015 Life Safety Code NFPA 5000 2015 Building Construction and Safety Code

Mumme, Denise J CIV USARMY ACC MICC (USA) States the QCP is "required within 5 days from issue of notice to proceed," which contradicts the 90-day deadline in Section 1.6.5. Reconcile the two sections to provide a single, consistent deadline for the QCP submission.

Part 7

ATTACHMENT/TECHNICAL EXHIBIT LISTING

(Under this section list all attachments and technical exhibits that will be useful for the contractor to submit an appropriate proposal. )

7. ATTACHEMENT/TECHNICAL EXHIBIT LIST:

7.1 Attachment 1/Technical Exhibit 1 – Performance Requirements Summary (This document is required for every PWS. See attached example for format.)

7.2 Attachment 2/Technical Exhibit 2 – Deliverables Schedule (This document is required for every PWS. See attached example for format.)

7.3 Attachment 3/Technical Exhibit 3 – Estimated Workload Data (This document should be made available if historical data exists. See attached example for format.)

I added this to remain consistent with template. Please complete the blue accordingly. See PWS for assistance.

TECHNICAL EXHIBIT 1

PERFORMANCE REQUIREMENTS SUMMARY

The contractor service requirements are summarized into performance objectives that relate directly to mission essential items. The performance threshold briefly describes the minimum acceptable levels of service required for each requirement. These thresholds are critical to mission success.

PERFORMANCE

OBJECTIVE

PERFORMANCE

STANDARD

METHODS OF

MEASUREMENT

PERFORMANCE

METRICS

TASC 1.2. Provide certified and trained CCTV/Access Control/Alarm technicians for maintenance and upkeep of the MEDCoE security system infrastructure.

Maintain 95% functionality of the MEDCoE security system infrastructure and all associated hardware and software.

System operational status, system functionality, daily oversight, and inspections.

Security system infrastructure and all associated components are maintained at an operational level of 95% or more.

I added this to remain consistent with template. Please complete the blue accordingly. See PWS for assistance. Add Technical Exhibit 2

TECHNICAL EXHIBIT 2

DELIVERABLES SCHEDULE

TECHNICAL EXHIBIT 3

ESTIMATED WORKLOAD DATA

(This technical exhibit lists the historical workload data, i.e., the hours previously performed under the PWS by labor category. This workload data should be used to prepare the Independent Government Cost Estimate (IGCE), if available. Note: Based on the PWS, historical workload data can be provided in other formats, i.e., the volume of tasks order issued over a five year period, the number of users by locations requiring Information Technology Support, etc.)

ITEM

NAME

ESTIMATED QUANTITY

1 Senior Security Technician ____1___

2 [Continue to insert the Labor Categories, using example provided above.]

________ [Same as above.]

3 [Same as above.] ________ [Same as above.]

4 [Same as above.] ________ [Same as above.]

5 [Same as above.] ________ [Same as above.]

TECHNICAL EXHIBIT 1