DRAFT_PWS - W9124J-26-R-ACES_ ACES_24MAR26.pdf

PERFORMANCE WORK STATEMENT (PWS)

for

IMCOM, G1 Army Continuing Education System (ACES) Centralized Education Support Services

(24 March 2026)

PART 1 - GENERAL INFORMATION

1.0 GENERAL INFORMATION. This is a non-personal services contract to provide Education Support Services required by Headquarters (HQ) Installation Management Command (IMCOM) Army Continuing Education System (ACES) in education offices at Continental United States (CONUS) and Outside the Continental United States (OCONUS) locations as indicated in the requirement. The Government will not exercise any supervision or control over the contract service providers performing the services herein. Such contract service providers shall be accountable solely to the Contractor who, in turn, is responsible to the U.S. Government.

1.1 Description of Services. The Contractor shall provide all personnel, supervision, and non-personal services necessary, except for those items specified as Government-furnished property and services, to perform Education Support Services within the CONUS and OCONUS at locations defined in the Performance Work Statement (PWS) during the life of this contract. ACES supports Soldiers’ professional and personal growth through a continuum of education programs and services that range from academic and career guidance to enhancement of job performance and skill qualifications and includes assistance to ease the transition of soldiers returning to civilian life. Services include counseling, credentialing/licensure, testing, instruction, technological/automation services and administration support services to the education center.

1.1.1 Army Education Support Locations. Services shall be provided and delivered, unless otherwise indicated, at the locations listed in Attachment 3, Active Duty (AD) Army Education Support Locations. Some locations have specific installations designated as Hubs. A Hub applies only to the Government and is an installation that has centralized administrative control over the installations that fall under it. Government Education Service Officers at the designated hub sites direct and manage education activities at subordinate sites. The Contractor is expected to deliver services where they are required at subordinate sites designated within a Hub site at the vendor’s expense. Generally, an Education Services Specialist (ESS) at the subordinate sites is responsible to the Education Services Officer (ESO) at the Hub site. The designation of Hub sites shall not affect services provided at subordinate sites by the Contractor. Soldiers may travel to a Hub location or use available virtual services to receive ACES support services. The HQ IMCOM Contracting Officer’s Representative (COR) will forward any request for changes to location of services from the vendor’s program manager for coordination and approval by the KO. The KO will approve all proposed location changes or no cost additions. See Attachment 3, Active Duty (AD) Army Education Support Locations for active duty locations.

1.2 Background. The Department of Defense directs the Military Departments to provide Service Members with opportunities to continue their education similar to those available to their peers in the civilian sector; Department of Defense Instruction (DoDI) 1322.25, Voluntary Education Programs and DoDI 1322.19 Voluntary Education Programs in Overseas Areas. The Army implements these directives through Army Regulation 621-5, Army Continuing Education System and AR611-5 Personnel Testing. The ACES mission is to promote lifelong learning opportunities vigorously to sharpen the competitive edge of the Army by providing and managing quality self-development programs and services. ACES also supports the education and career goals of family members, Department of the Army civilians, and other eligible personnel as described in AR-621-5.

1.3 Objective. The objective of this contract is to provide support services in the delivery of adult education programs at the locations listed in Attachment 3, Active Duty (AD) Army Education Support Locations. The Contractor shall provide education support services necessary to execute the Army Continuing Education System’s mission of promoting lifelong learning opportunities.

1.4 Scope. The Contractor supports and delivers adult education programs and services as described in AR 621-5. The Government provides the hours of operation by delivery location in the Attachment 1, Contractor Manpower Equivalent

(CME) Workload Estimate developed based on data collected from installations, Army Stationing and Installation Plan (ASIP) estimates, and announced force reduction over the next five (5) years. The data takes into account past deployment cycles and changing requirements that have affected workload estimates and require adjustments for services being delivered.

Unknown locations, changes to locations and services, and unspecified services are possible due to Army transformation, Overseas Contingency Operations (OCO), Base Realignment and Closure (BRAC) actions, and other unforeseen circumstances.

1.4.1 Staffing Maximums. Table 1.4.1 (below) lists the estimated staffing for this contract as outlined in Attachment 1, Contractor Manpower Equivalent (CME) Workload Estimate (Option Year 1) as well as the estimated staffing in support of possible scope changes as noted in paragraph 1.4.

Table 1.4.1. Staffing Maximums

CLIN Name

Base Hours

Base CMEs

Maximum Hours

Maximum CMEs

Ed Tech - Reception and Administration Services 118,080 61.5 127,680 66.5 Education Counseling Services 161,280 84 170,880 89 Test Examiner Services 105,120 54.75 114,720 59.75 Instructor Services 216,960 113.75 299,520 156 Ed Tech - Multi-Use Learning Facility Services 71,520 37.25 81,120 42.25 Assistant Program Manager 1,920 1 1,920 1 Analyst Services IMCOM 5,760 3 5,760 3 Program Manager 1920 1 1920 1 Alternate Program Manager 1,920 1 1,920 1 Pacific Regional Program Manager 1,920 1 1,920 1

1.5 Periods of Performance. The period of performance will consist of a 12-month base (which includes 2 months phase-in and 10 months of full performance) and four (4) twelve month option periods. A 2 month phase-out period will be required in any final option period utilized. The contract will also include the potential for a six month extension of services in accordance with FAR 52.217-8, Option to Extend Services.

1.5.1 Phase-In Period. The Contractor shall develop comprehensive procedures for phasing-in Contractor performance to the level prescribed and within the time allowed under the terms of this contract. The Contractor shall have Key Personnel on staff on the 1st day of phase-in. The Contractor shall have at least 60% staffing by the 30th day of phase in, and full staffing by day 45. The Offeror shall propose a Phase-In approach with their proposal; however, a finalized Phase-In Plan shall be submitted to the Contracting Officer (KO) or KO's designated representative, within five (5) days of Phase-in. During the phase-in period, the Contractor shall as a minimum:

• Recruit, hire and train necessary personnel

• Discuss implementation plan, milestones, process interfaces, training, orientation of workforce, assessment of potential security risks, anticipated commitments, responsibilities of the contractor, and communicate the phase-in plan with the HQ IMCOM COR

• Initiate staffing requirements, i.e. National Agency Check and Inquiries (NACI), Common Access Cards (CACs), and other activities IAW this PWS

• Initiate Status of Forces Agreement (SOFA) approval process

• Ensure all staff is trained on the task requirements and ready to fully perform the mission by the end of the phase-in period

1.5.2 Phase-Out Period. The Contractor shall provide a Phase-Out Plan, within 90 days of the start of the Phase-Out period.

After the KO has approved the Phase-Out Plan, the Contractor shall implement the plan 60 days prior to the end of the performance period. The plan shall describe how the Contractor shall approach the following issues: employee notification, retention of adequate workforce, turnover of work in progress, transfer of data and information and any other actions required to ensure continuity of operations. The Contractor's phase-out procedures shall not disrupt or adversely impact day-to-day conduct of Government business. During the phase out period, the incumbent shall be fully responsible for operation of Contractor personnel at all sites. The KO will approve changes to the Phase-Out Plan. With regard to the successor Contractor’s access to incumbent employees, the incumbent shall permit a recruitment notice be placed in each facility IAW FAR 52.222-17(d)(3) Nondisplacement of Qualified Workforce. As a minimum, the phase-out plan shall:

• Discuss mobilization, milestones, process interfaces, demobilization, assessment of potential security risk, anticipated commitments, responsibilities of the contractor, and communicate the plan with the HQ IMCOM COR.

• Discuss the communication that may be required with the incoming contractor to ensure a successful transition.

1.5.3 The Contractor shall provide the latest certified list of all service employees covered by the Service Contract Labor Standards and performing services under this contract including employees on the Contractor and/or subcontractor’s payroll together with anniversary dates of employment. The certified list shall be submitted to the HQ IMCOM COR and KO no later than 30 days prior to contract completion IAW FAR 52.222-17.

1.6 General Information.

1.6.1 Quality Control.

The Contractor shall develop and maintain an effective quality control plan (QCP) to ensure services are performed in accordance with this PWS. The Contractor shall develop and implement procedures to identify, prevent, and ensure non-recurrence of defective services in accordance with FAR 52.246-1, Contractor Inspection Requirements and 52.246-4, Inspection of Services – Fixed Price. The Contractor’s quality control plan is the means by which it is assured that the work complies with the requirements of the contract. As a minimum, the Contractor shall develop quality control procedures that address the areas identified in Technical Exhibit A, “Performance Requirements Summary.” After acceptance of the QCP, the Contractor shall receive the contracting officer’s acceptance in writing of any proposed change to the quality control plan. The QCP shall be submitted 30 calendar days after award. The QCP will no longer be considered proprietary and will be considered releasable under the Freedom of Information Act.

1.6.1.1 Quality Control Plan. The Contractor shall develop a Quality Control Plan (QCP). At a minimum, the QCP shall address the support requirements identified in this PWS. The Offeror’s QCP shall address the qualitative/quantitative (collection and reporting) metrics of measurement to be used in achieving the Acceptable Quality Levels (AQL) for the various services outlined in Part 5 of the PWS at the various locations. The QCP shall require the Contractor to develop and implement written management procedures to ensure timely and full delivery as well as service continuity at each site. The plan shall include any, or a combination of, cross-trained, cross-utilized personnel or substitute personnel that will be available to provide timely and continuous delivery of services at all locations.

1.6.2 Quality Assurance. The Government will evaluate the Contractor’s performance under this contract in accordance with the Quality Assurance Surveillance Plan (QASP). This plan is primarily focused on what the Government must do to ensure that the Contractor has performed in accordance with the performance standards. It defines how the performance standards will be applied, the frequency of surveillance, and the minimum acceptable quality level(s). When the Contractor's performance is unsatisfactory, the KO may issue a Nonconformance Report (NCR). The Contractor shall reply in writing within ten (10) calendar days from the date of the NCR, giving reasons for unsatisfactory performance, corrective actions taken, and procedures put in place to preclude reoccurrence. If continued unsatisfactory performance occurs, the KO shall issue a Cure Notice. Failure to cure the unsatisfactory performance may lead to a Termination for Cause.

1.6.3 U.S. Recognized Federal Holidays.

New Year’s Day 1 January Martin Luther King Jr. Day 3rd Monday in January President’s Day 3rd Monday in February Memorial Day Last Monday in May Juneteenth 19 June

Independence Day 4 July Labor Day 1st Monday in September Columbus Day 2nd Monday in October Veteran’s Day 11 November Thanksgiving Day 4th Thursday in November Christmas Day 25 December

The Japanese holidays are:

New Year’s Day 1 January Coming of Age Day 2nd Monday in January National Foundation Day 11 February Vernal Equinox Day 21 March Showa Day 29 April Constitution Memorial Day 3 May Marine Day 3rd Monday in July Mountain Day 11 August Respect for the Aged Day 3rd Monday in September Autumnal Equinox Day 23 September Health-Sports Day 2nd Monday in October Culture Day 3 November Labor Thanksgiving Day 23 November

The Korean holidays are:

New Year’s Day 1 January Seollal 4-6 February Independence Movement Day 1 March Children’s Day 5 May Budda’s Birthday 12 May Memorial Day 6 June Liberation Day 15 August Chusok Day 12-14 September National Foundation Day 3 October Hangeul Day 9 October Christmas 25 December

All holidays shall be celebrated on the specified day or when officially observed.

1.6.4 Hours of Operation. The Contractor shall be responsible for providing timely and continuous delivery of education support services at designated Government facilities as listed in Attachment 3, Active Duty (AD) Army Education Support Locations; and Attachment 1, Contractor Manpower Equivalent(CME) Workload Estimate during the entire normal operating hours of each facility identified. The full-time education service support contract work hours are usually between the hours of 7:30 AM – 4:30 PM (full-time is based on an 8-hour work day) local time, Monday thru Friday, except Federal holidays or when the Government facility is closed due to local or national emergencies, administrative closings, or similar Government directed facility closings. Changes in the work schedule shall be mutually agreed to between the HQ IMCOM COR and the Contractor as long as said changes do not modify the contractual agreement or impact price. The Contractor shall at all times maintain an adequate workforce for uninterrupted performance of all tasks defined within this PWS. This requirement does not allow for any overtime. The Installation Education Services Officer (ESO) or Education Services Specialist (ESS) will notify the Contractor's On-Site Coordinator (OSC) or primary designee of any emergency or unexpected base closures who shall inform all affected Contractor employees. An Installation or activity may be given a "training holiday" or be closed for other administrative reasons. Services under this contract shall be provided, if required, during these instances.

1.6.4.1 Employee recruitment, training, and retention. A stable workforce is critical to successful performance of this mission. The Contractor shall have a recruitment, training, and retention program that attracts and retains qualified individuals. The Contractor shall report cumulative Staffing Rates for each location listed Attachments 3; as part of their Monthly Status Report.

1.6.4.2 During a Government shutdown, furloughed Government employees or other administrative closings will not affect contract price/cost and contracted personnel shall continue their normal workload. The following situations apply:

1) Contractor personnel who are able to continue performance (either on site or at a site other than their normal workstation) shall continue to work and the price shall not be reduced or increased.

2) Contractor personnel who are not able to continue contract performance (e.g., support functions) may be asked to cease their work effort.

3) Nothing in this paragraph abrogates the rights and responsibilities of the parties relating to any “stop work” clause or provision included in other sections of this contract.

1.6.5 Place of Performance. The work to be performed under this contract shall be performed at the designated Government Education Centers or Army Learning Center locations listed in Attachment 3, Active Duty (AD) Army Education Support Locations with temporary work performance at other venues as prescribed by the ESO for special events in support of ACES programs. Telework may be permitted on a temporary basis as approved by the HQ IMCOM COR. In conjunction with the Contractor’s Program Manager depending on situational circumstances and when in the best interest of the Government.

1.6.6 Contractor Travel.

1.6.6.1 Local travel. The Contractor may be required to perform local travel. Travel performed for personal convenience or daily travel to and from work at the Contractor’s facility or local Government facility (i.e., designated work site) shall not be reimbursed by the Government hereunder of the assigned place of performance; all local travel will be at the Contractor’s expense. Travel to cover support services where the contractor has an unexpected absence or job vacancy at assigned places of performance will be at the contractor’s expense.

1.6.6.2 Government-Directed Travel. The Government will pay for the actual directed travel cost incurred by the Contractor associated with performing ACES support duties, and reimbursement will be in accordance with FAR 31.205-46, Travel Costs. The local Government Technical Monitor shall submit travel requests to the HQ IMCOM COR in writing at least 10 days prior to planned travel date(s) for approval/denial. The Government’s reimbursement for transportation costs may be based on mileage rates, actual costs involved, or on a combination thereof, provided the method used results in the most cost effective method and are considered allowable by FAR 31.205-46. Costs for lodging, meals, and incidental expenses may be based on per diem, actual expenses, or a combination thereof, provided the method used results in the most cost effective method and are considered allowable by FAR 31.205-46. The Contractor will be expected to travel to provide training, tasking, and or site visits.

1.6.7 Type of Contract. Firm-fixed-price (FFP) Contract.

1.6.8 Security Requirements. The Contractor shall have a thorough understanding of the security processes outlined below.

1.6.8.1 Anti-Terrorism (AT) Level I Training. Pursuant to Department of Defense Instruction 2000.16, "DoD Antiterrorism (AT) Standards," dated October 2, 2006, each Contractor employee requiring access to a Federally-controlled installation, facility and/or Federally controlled information system(s) shall complete initial Level I AT Awareness Training and receive a certificate of completion within five (5) calendar days of hiring for a new contractor employee, whichever is applicable, and annually thereafter. The Contractor shall be responsible for ensuring that all applicable employees have completed antiterrorism awareness training and shall certify that its workforce has completed the training through the submission of completion certificate(s) to the Government Technical Monitor at the designated site. The Contractor shall submit the certificates for the annual recertification of personnel within ten workdays after training has been completed. In the event that the automated system at https://Jkodirect.jten.mil is not available (e.g., server problems), Level I AT Awareness Training can be provided by a qualified instructor.

1.6.8.2 Anti-Terrorism (AT) Level I Training for Contractor Personnel Traveling Overseas. Contractor employees and associated subcontractor employees shall receive Government provided area of responsibility (AOR) specific AT awareness training as directed by AR 525-13. Specific AOR training content is directed by the combatant commander with the unit Antiterrorism Officer (ATO) being the local point of contact.

All Contractor employees, to include subcontractor employees, requiring access to Army installations, facilities and controlled access areas shall complete AT Level I awareness training within 5 calendar days of hiring. The Contractor shall submit certificates of completion for each affected Contractor employee and subcontractor employee, to the COR or to the KO, if a COR is not assigned, within 5 calendar days after completion of training by all employees and subcontractor personnel. AT Level I awareness training is available at the Joint Knowledge Online (JKO) website at the following URL:

https://jkodirect.jten.mil. Users need to enroll in "Course #JS-US007-14" to receive credit for the training.

The following basic instructions are provided to assist in locating the training:

(1) Go to https://jkodirect.jten.mil.

(2) At login screen, select "Login using my CAC."

(3) Go to the "Course Catalog" tab.

(4) Above the prefix tab, select “JS” and above the “Course Number” tab, enter “US007” and then hit “search.”

(5) Select "Enroll."

(6) Select "Launch" to take the training (approximately 2 hours to complete).

1.6.8.3 Access and General Protection/Security Policy and Procedures. The Contractor and all associated subcontractor employees shall comply with applicable installation, facility and area commander installation/facility access and local security policies and procedures. The Contractor shall also provide all information required for background checks to meet installation access requirements to be accomplished by installation Provost Marshal Office, Director of Emergency Services or Security Office. The Contractor workforce shall comply with all personal identity verification requirements as directed by DoD, HQDA and/or local policy. In addition to the changes otherwise authorized by the changes clause of this contract, should the Force Protection Condition (FPCON) at any individual facility or installation change, the Government may require changes in Contractor security matters or processes.

1.6.8.4 iWatch Training. The Contractor and all associated subcontractors shall brief all employees on the local iWatch program (training standards provided by the requiring activity). This locally developed training will be used to inform employees of the types of behavior to watch for and instruct employees to report suspicious activity performance with the results reported to the HQ IMCOM COR no later than (NLT) 30 calendar days after start of full performance and within five (5) calendar days of new employees commencing performance with the results reported to the HQ IMCOM COR NLT 30 calendar days after contract award.

1.6.8.5 Army Training Certification Tracking System (ATCTS). All Contractor employees with access to a Government information system shall be registered in the Army Training Certification Tracking System at commencement of services, and must successfully complete the DoD Information Assurance Awareness (IAA) training prior to access to the information system and then annually thereafter. Your sponsor will provide additional instructions on how to access training during the inprocessing process.

1.6.8.6. Operation Security (OPSEC) Standing Operating Procedure/Plan. Per AR 530-1 Operations Security, Contractor employees must complete Level I OPSEC Awareness training. New employees must be trained within 30 calendar days of their reporting for duty and annually thereafter. OPSEC Awareness for Military Members, DoD Employees and Contractors is available at the following website: https://securityawareness.dcsa.mil/opsec/index.htm.

1.6.8.7 Communication Security (COMSEC). All communications with DoD organizations are subject to COMSEC review. The Contractor shall be aware that telephone communications, and Information Technology (IT) networks are continually subject to intercept by unfriendly intelligence organizations. DoD has authorized the military department to https://jkodirect.jten.mil/ https://securityawareness.dcsa.mil/opsec/index.htm conduct COMSEC monitoring and recording of telephone calls originating from, or terminating at, DoD organizations.

Therefore, the Contractor is advised that any time it places a call or receives a call it is subject to COMSEC procedures. The Contractor shall assume the responsibility for ensuring wide and frequent dissemination of the above information to all employees dealing with DoD information. The Contractor shall be aware of, and abide by, all Government regulations concerning the authorized use of the Government’s computer network (e.g. viewing pornographic material or restricted/subversive sites on the web), including the restriction against using the network to recruit Government personnel or advertise job openings.

1.6.8.8 DoD Cyber Awareness. All Contractor employees and associated subcontractor employees must complete the DoD Cyber awareness training before issuance of network access and annually thereafter. All Contractor employees working IA/IT functions must comply with DoD and Army training requirements in AR 25-2 within six months of appointment to IA/IT functions. DoD Cyber Awareness Challenge Training is available at the following website:

https://cs.signal.army.mil/DoDIAA/default.asp

1.6.8.9 IA/IT Certification. Per DFARS 252.239.7001 and AR 25-2, the Contractor employees supporting IA/IT functions shall be appropriately certified upon contract award.

1.6.8.10 Contract Requiring Performance or Delivery in a Foreign Country. DFARS Clause 252.225-7043, Antiterrorism/Force Protection for Defense Contractors outside the U.S. applies to both contingency and non-contingency support. The key AT requirement is for non-local national Contractor personnel to comply with theater clearance requirements and allows the combatant commander to exercise oversight to ensure the Contractor’s compliance with combatant commander and subordinate task force commander policies and directives.

1.6.8.11 National Agency Check. The Government will initiate a National Agency Check with Inquiries (NACI) or National Agency Check with Law Enforcement and Credit Check (NACLC), as appropriate, for all personnel required to perform on this contract and shall track each employee through the Defense Information System for Security (DISS) until the Government completes a background investigation. The Contractor shall not allow employees with unfavorable agency checks to perform under this contract. The Contractor shall initiate a NACI on SF-85 (or subsequent form), Questionnaire for Non-Sensitive Positions or NACLC on a SF-86, Questionnaire for National Security Positions, as applicable, for all contract employees before contract performance commences. Contract employees shall complete and submit all investigative documents electronically and complete a fingerprint check as directed by the Installation Security Office. The Installation Security Office at each location will review and submit the requests for NACI investigation to the appropriate investigative agency. The Government will be responsible for completing and submitting requests for the NACLC to the appropriate investigative agency. Personnel will be granted access to unclassified Government networked computer systems only after verification of a previously completed favorable investigation, or upon favorable review of the SF85/SF-86 as appropriate, and verification in JPAS that the investigation has been initiated. All security investigations shall be initiated prior to the assignment of personnel to the duties associated with the position.

1.6.8.12 Common Access Cards. Prior to full contract performance, Contractor employees shall be registered in the Defense Enrollment Eligibility Reporting System (DEERS) database and processed for issuance of Common Access Cards (CAC).

The Government's Sponsor will enroll the Contractor in Mission Partner Identity, Credential, and Access Management (MPICAM). The Contractor must complete the application for a CAC within 7 days of initial login. The Sponsor will review the application and either approve or deny it. Further information is found at http://www.cac.mil/common-access-card/getting-your-cac/for-contractors/. The Contractor’s data will be resident in the authorized source database and the Defense Information System for Security (DISS). prior to the employee(s) request that a CAC be issued. Once a Contractor employee’s employment status has been verified in MPICAM, the Contractor employee must go to the Installation Real Time Automated Personnel Identification System (RAPIDS) site for issuance of a CAC and loading of the required digital certificates. Periodic re-verification of employment status will be jointly accomplished by the Sponsor, ESO or ESS, and the Contractor's staff. Replacements will be provided with a CAC where possible to ensure immediate availability for work.

Upon completion of the Contractor’s period of performance or termination of the contract, the Contractor’s Program Manager shall ensure CACs are turned in to the Sponsor or Government Technical Monitor. Revoked or terminated Government credentials shall be returned to the Sponsor as Government property. The Contractor shall have a process in place to collect CACs and to provide them to the TA at each location. This process shall be identified in the Quality Control Plan. Before http://www.cac.mil/common-access-card/getting-your-cac/for-contractors/ http://www.cac.mil/common-access-card/getting-your-cac/for-contractors/

CAC issuance, the contractor employee requires, at a minimum, the completion of a Federal Bureau of Investigation (FBI) fingerprint check with favorable results and the successful submission of a National Agency Check with Inquiries (NACI) (equivalent or higher) background investigation to the Army’s investigative service provider, the U.S. Office of Personnel Management (OPM), via the U.S. Army Personnel Security Investigation Center of Excellence in accordance with Army Directive 2014-05. The contractor employee will be issued a CAC only if duties involve one of the following: (1) Both physical access to a DoD facility and access, via logon, to DoD networks on-site or remotely; (2) Remote access, via logon, to a DoD network using DoD-approved remote access procedures; or (3) Physical access to multiple DoD facilities or multiple non-DoD federally controlled facilities on behalf of the DoD on a recurring basis for a period of 6 months or more.

At the discretion of the sponsoring activity, an initial CAC may be issued based on a favorable review of the FBI fingerprint check and a successfully scheduled NACI at the Office of Personnel Management.

1.6.8.13 All Contractor employee substitutes will be provided with a CAC to ensure immediate availability for work.

Contractor employee substitutes shall maintain a CAC and system access. Upon completion of the Contractor’s period of performance or termination of the contract, the Contractor’s Program Manager shall ensure CACs are turned in to the Sponsor. Revoked or terminated Government credentials shall be returned to the Sponsor as Government property. The Contractor shall have a process in place to collect CACs and to provide them to the Sponsor at each location. This process shall be identified in the Quality Control Plan. Personally Identifiable Information (PII) must be submitted via encrypted email.

1.6.8.14 No later than five calendar days after Phase-in, the Contractor shall begin the CAC requisition process for all personnel requiring a CAC. Be advised that CAC issuance is restricted and must be limited to Contractor personnel directly assigned to support this contract. The Sponsor will be located at the service delivery location.

1.6.8.15 The Contractor shall maintain all personnel files for employees for the duration of the contract. Files shall contain records of training, experience, and credentials that shall be made available to the Government upon request. The Contractor shall maintain verification of training, teaching certificates, security clearances and experience to include credentials for all professional staff. All credentials shall be kept current and maintained for the duration of the individual’s performance under the contract. The incumbent Contractor shall turn over Personnel Files on incumbent Contractor employees hired by a new Contractor to the new Contractor.

1.6.8.16 Retrieving Government Identification Media. Within five (5) calendar days BEFORE departure, the Contractor shall retrieve all identification media (CAC, vehicle passes, building electronic access cards, etc.) from its employees who depart for any reason; and coordinate with the local Government Technical Monitor for return of the Government Identification Media.

1.6.8.17 Identification of Contractor Employees. Contractor personnel shall wear a Contractor-issued nametag (above the waist and on their outermost garments) that includes the Contractor’s name and company name for identification purposes.

In any situation where their Contractor status is not obvious to third parties, Contractor employees are required to identify themselves as such to avoid creating an impression in the minds of members of the public that they are Government officials.

The Contractor shall also ensure that all documents or reports produced by Contractor employees are suitably marked as Contractor products or that Contractor participation is appropriately disclosed.

1.6.8.18 Contractor Employee Appearance and Performance. It is essential that all Contractor personnel (including subcontractors) meet the highest standards of professionalism and personal integrity. The Contractor shall ensure that Contractor employees do not perform work under the influence of alcohol, illegally prescribed drugs, or any other incapacitating agents. Contractor personnel shall conform to standards of conduct and a code of ethics consistent with those applicable to Government employees as provided in the Joint Ethics Regulations 5500.7.R.

1.6.8.19 Physical Security. The Contractor shall be responsible for safeguarding all Government equipment, information, and property provided for Contractor use. Maintain work area/office, equipment and furnishings in a clean, professional, and orderly manner; ensuring computers and peripherals are operational. Government equipment and materials shall be secured at all times. At the close of each work period, the Contractor shall secure Government facilities, equipment, and materials for which it is responsible. The Contractor shall include in their QCP a method/mechanism they will use to keep security of sensitive items.

1.6.8.19.1 Key Control. The Contractor shall establish and implement methods of making sure all keys/key cards issued to the Contractor by the Government are not lost or misplaced and are not used by unauthorized personnel. NOTE: All references to keys include key cards. No keys issued to the Contractor by the Government shall be duplicated. The Contractor shall develop procedures covering key control that shall be included in their QCP. Such procedures shall include turn-in to the Education Services Officer or Education Services Specialist of any issued keys by personnel who no longer require access to locked areas. The Contractor shall immediately report any occurrences of lost or duplicate keys/key cards to the Installation ESO or ESS.

1.6.8.19.2 In the event that keys, other than master keys, are lost or duplicated, the Contractor shall, upon direction of the KO, re-key or replace the affected lock or locks; however, the Government, at its option, may replace the affected lock or locks or perform re-keying. When the Government performs the replacement of locks or re-keying or locks, the total cost of re-keying or the replacement of the lock shall be deducted from the monthly payment due the Contractor. In the event a master key is lost or duplicated, all locks and keys for that system shall be replaced by the Government and the total cost deducted from the monthly payment due the Contractor.

1.6.8.19.3 The Contractor shall prohibit the use of Government issued keys/key cards by any personnel other than the Contractor’s employees. The Contractor shall prohibit the opening of locked areas by Contractor employees to permit entrance of personnel other than Contractor employees engaged in the performance of assigned work in those areas, or personnel authorized entrance by the KO.

1.6.8.19.4 Lock Combinations. The Contractor shall establish and implement methods of ensuring that any lock combinations are not revealed to unauthorized persons. These procedures shall be included in the Contractor’s QCP. The Contractor shall contact the ESO or ESS when Contractor personnel no longer have a need to know for these combinations.

1.6.8.19.6 Public Release of Activities or Information. All security requirements apply to all subcontractors and suppliers associated with this contract. The Contractor shall comply with the following:

a. Not publicly disclose any information, photographs, or other documents concerning any aspect of the materials or services relating to this contract, without prior written approval of the KO.

b. Not disclose or cause to be disseminated any information concerning the operations of the activity’s security or interrupt the continuity of its operations.

c. Not disclose any information to any person not entitled to receive it. Failure to safeguard any classified information that may come to the Contractor or any person under his control, may subject the Contractor, his agents or employees to criminal liability under 18 U.S.C., Sections 793 and 798.

d. Direct to the KO and/or Installation Security Officer for resolution all inquiries, comments or complaints arising from any matter observed, experienced, or learned because of, or in connection with the performance of this contract, the resolution of which may require the dissemination of official information.

1.6.8.19.7 Utilizing Electronic Mail. When prime contractor or subcontractor personnel send e-mail messages as a part of contract performance (or otherwise relating to contract matters), each sender shall include his/her name (both first and last names), position title, indication the person is a contractor, e-mail address, and the name of the individual’s employer, as a minimum.

1.6.9 Post-award Conference/Periodic Progress Meetings. The Government will conduct a project kickoff meeting with the Contractor within fourteen (14) calendar days of the contract award. The Contractor shall provide a program orientation, milestone schedule, and shall discuss administrative matters. The meeting shall be held at a mutually agreed location with the KO, IMCOM HQ COR, and other Government personnel in attendance. The purpose of this meeting is to achieve a clear and mutual understanding of all contract requirements and to identify and resolve any potential problems. This meeting is not a substitute for the Contractor’s full understanding of work requirements at the time offers are submitted, nor is it to be used to alter the final agreement arrived at in any negotiations leading to contract award. Additionally, the KO, HQ IMCOM

COR, and other Government personnel, as appropriate, will meet periodically, quarterly as a minimum, with the Contractor to review the contractor's performance IAW AR 70-13, 4-4B. (1). The Contractor shall provide the HQ IMCOM COR with “meeting minutes,” no later than five (5) workdays upon completion of the meeting. Contractor is responsible for meeting minutes for all subcontractor meetings no later than five (5) workdays upon completion of the meeting.

1.6.10 Contracting Officer’s Authority. The KO is the only person authorized to direct changes in any requirements under this contract. In the event that the Contractor effects any change at the direction of any person other than the KO, the change will be considered to have been made without authority and solely at the risk of the contractor.

1.6.11 Contracting Officer Representative (COR). A COR will be duly appointed by the KO and be identified by separate letter. A copy will be sent to the Contractor, stating the responsibilities and limitations, especially with regard to changes in cost or price, estimates or changes in delivery dates. Neither the HQ IMCOM COR nor the local Government Technical Monitors (GTM) are not authorized to change any of the terms and conditions of the resulting contract.

1.6.12 Government Technical Monitors. The HQ IMCOM COR is the only officially appointed representative of the KO/Government, given the scope and complexity, other individuals may assist the KO, and HQ IMCOM COR, in monitoring a Contractor’s performance against the requirements listed in the PWS, QASP, QCP, and contract award. These individuals will be identified as Government Technical Monitors (GTM). The most common reason for designating additional CORs or GTMs is physical proximity to the Contractor’s worksite, although they may also be appointed because of special skills or knowledge necessary for effective monitoring of the Contractor’s work. When appropriate, the requiring activity will designate GTMs necessary to aid the COR in observing a Contractor’s performance and reporting discrepancies to the HQ IMCOM COR. ALL GTMs assigned are required to meet all DoD, ACC & MICC COR training requirements.

1.6.13 Key Personnel. The Contractor shall submit a resume for the Program Manager, Alternate Program Manager, and Pacific Regional Program Manager with their proposal. Each resume shall include a summary of the person’s experience and education that equips the designee with the skills necessary to ensure the delivery of education support services to the Government. Each of the key positions shall demonstrate a minimum of five (5) years’ experience as stated below. The HQ IMCOM COR and KO will be immediately notified of any changes to key personnel throughout the period of performance of the contract. Notification of the change and submission of replacement personnel’s resume will be conducted via electronic means (e-mail). The KO and HQ IMCOM COR will review the resume and make a joint determination as to the replacement personnel’s suitability.

1.6.13.1 Program Manager and Alternate Program Manager.

The Contractor shall provide a Program Manager (PM) who shall be responsible for the performance of work, contract compliance and quality control. The name of this person and an alternate, who shall act for the Contractor when the manager is absent, shall be designated in writing and a copy of designation shall be provided to the KO within five days of contract Phase-in. The PM or alternate shall have full authority to act for the Contractor on all contract matters relating to daily operation of this requirement. The PM and Alternate PM shall have, at a minimum, a Master’s degree from a college or university that is accredited by a national or regional accrediting agency recognized by the U.S. Department of Education.

Each shall have a minimum of five (5) years program management experience and extensive knowledge of education programs and services for the military (this experience should be recent, within the last 5 years). If any change to the appointed PM occurs during the life of the contract, the Contractor shall submit to the HQ IMCOM COR the resume of the replacement person and a new designation letter within three (3) days of the change. The replacement PM shall meet the minimum qualifications for this position. The PM shall be directly accountable to the Contractor’s top corporate management to mitigate conflicts of interest. The PM’s responsibilities include, but are not limited to:

1) Primary point of contact with the Government;

2) Ensures that there are a sufficient number of trained and qualified employees and substitute personnel to meet the service requirements of this contract at all listed locations, to include remote locations, at all times,

3) Ensures that a management structure is in place that shall be responsible for effective and timely coordination, quality of performance and work, and management of all work required under this contract; and,

4) Ensures that all deliverables and other terms of this contract are accomplished.

1.6.13.2 Regional Managers. The Contractor shall designate at least one (1) employee to serve as a Pacific Regional Manager for locations in Korea and Japan. Due to Status of Forces Agreement (SOFA) requirements, it is essential the Contractor have a Pacific Regional Manager located in Camp Humphreys Korea who is experienced with SOFA timelines/processes (this experience should be recent, within the last 5 years).

This shall ensure a smooth phase-in process, contract start-up, and contract execution in both regions. The Contractor shall have the positions operational within five (5) days of contract award. The Regional Manager duties and responsibilities shall be depicted in the Contractor's technical proposal. Korea SOFA requirements and processes are located in Attachment 2, Status of Force Agreement, Republic of Korea. The Regional Manager shall have a minimum of five (5) years general managerial experience as well as knowledge of host country requirements, SOFA timelines/processes, Non-combatant Evacuation Operations (NEO), contingency operations (this experience should be recent, within the last 5 years). The Regional Managers’ information shall be provided to the HQ IMCOM COR within five (5) days of contract award.

The Contractor shall have the position operational within five (5) days of contract award to provide leadership and staff personnel with educational and experiential backgrounds to implement the contract requirements effectively.

Historically, the Regional Manager is a full time position, due to SOFA requirements. The Regional Manager should provide contract oversight to the region, performing as the region On-Site-Coordinator (see paragraph 1.6.14), for locations in Korea and Japan, over all installation OSCs. Regional Manager duties increase during contract start-up and during the transition from one period of performance to the next period of performance. Tasks will include coordination with HQ IMCOM, local contracting command, vendor PM, and vendor employees in the area of responsibility. A main task for the Regional Program manager is to complete SOFA and logistical support requirements in a timely manner.

1.6.14 On Site Coordinators: The PM shall designate in writing one (1) contractor employee to assume additional duties as an On-site-Coordinator (OSC) at each installation/location. While the PM or Alternate PM shall retain overall responsibility for the management of the contract (which shall not be delegated), the OSC serves as the Contractor PM’s point of contact at each location, overseeing Contractor training, personnel, and other contract issues that can be addressed at the local level without immediate PM involvement. Additionally, in coordination with the ESO and/or Government Technical Monitor (can be the same person at some locations), the OSC shall schedule and coordinate the delivery of education support services at each respective location. The OSC also serves as the ESO/Government Technical Monitor’s local point of contact for all contractual matters, but as previously noted, the PM retains overall responsibility for the management of the contract.

The specific OSC duties and responsibilities shall be depicted in the OSC designation letter and duties/responsibilities to the government. The PM shall provide a copy of the OSC designation letter to each ESO, and a list of all OSCs to the HQ IMCOM COR. OSCs are not considered “Key Personnel”, but their roles are depicted here to help delineate the flow of communications at each operating location.

1.6.15 Contractor Qualifications.

1.6.15.1 All Contractor employees shall be able to read, write, speak, enunciate clearly and fully comprehend the English language, possess a working knowledge of computer operations and be able to successfully use online education systems such as ArmyIgnitED.com When hiring personnel, the Contractor shall keep in mind that stability and continuity of the workforce are essential to the success of this requirement.

1.6.15.2 The Contractor shall ensure all new Contractor personnel meet qualification requirements prior to performance of any services within the PWS. If the Offeror proposes using cross utilization of personnel, they shall ensure the personnel meet all qualification for labor categories. The Department of Labor titles and job descriptions noted are the standard used for previous contracts, but the Contractor can propose what and how to staff as long as they meet minimum qualifications for each position. For this requirement, personnel employed under the previous contract at the onset of this requirement are not considered a new employee. The contractor shall provide a process or procedure to deal with shortages and turnover of personnel without any degradation of services throughout the performance of the contract. The Contractor shall not conduct internal training sessions that are contractor specific during times of ordered services; however, Government-required training is authorized during times of ordered services with minimal impact on customer service delivery. Government-required training will consist of at least Information Assurance (IA) awareness training, anti-terrorism training, Personally Identifiable Information, Combating Trafficking in Persons, ArmyIgnitED.com familiarization training, and DANTES/Army Personnel Testing (APT) based on CLIN requirements. Training may be offered online/virtual, or in a classroom environment.