Draft PWS - NCCOSC.docx

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Naval Center for Combat and Operational Stress Control
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N0018927QB001
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This is a Draft Performance-Based Work Statement (PWS) for the Naval Center for Combat and Operational Stress Control (NCCOSC) Support Services contract. The contract, under BUMED Mental Health subcode N10C3, procures comprehensive support services to optimize psychological health and operational readiness of active-duty Sailors, Marines, and medical personnel. The estimated labor mix includes 24 full-time equivalents across 14 different position categories, including Psychologists, Social Workers, Case Managers, Program Analysts, Health Educators, Curriculum Developers, and Data Analysts. The base period of performance runs from November 26, 2026, through November 25, 2037, followed by four one-year option periods and a final six-month option period. The Program Manager III position requires 20 percent on-site work at Defense Health Headquarters in Falls Church, Virginia, while all other positions are 100 percent off-site. Estimated annual travel costs are capped at $100,000 (not including indirect costs), with travel required to Navy Medicine Readiness and Training Commands and installations worldwide.

The contractor shall execute operational and technical support across nine primary task areas: psychological science and analytics (approximately 30 scientific literature reviews and 30 documents annually); program monitoring and analysis (minimum 10 annual program performance reviews with quarterly reporting); operational execution of BUMED programs (coordination of approximately 10 weekly meetings with administrative support); strategic communications (responding to taskers, preparing handbooks, resource guides, and informational materials); information and knowledge management (maintaining internal website, document libraries, and SharePoint platforms); mental health training and outreach (minimum 20 annual education sessions and 20 outreach briefs); Navy Medicine Caregiver Occupational Stress Control (CgOSC) program support (24 annual training sessions and minimum 10 new evidence-based course content modules); Organizational Incident Operational Nexus (ORION) program support (approximately 500 annual service member calls, 10 outreach sessions, and monthly reporting); and support for one annual multi-day psychological health event. The contractor must comply with DoDI 6490.05, SECNAVINST 6520.1, BUMEDINST 6400.24, and other referenced military health directives. Security requirements mandate a Tier 3 or Tier 3-R background investigation, and contractor personnel must complete Privacy Act, HIPAA, and 42 CFR Part 2 training within 30 days of assignment and annually thereafter. A Business Associate Agreement (BAA) is required, and the contractor must comply with breach reporting procedures, notifying the BUMED Privacy Office within 24 hours of discovering any possible or confirmed breach of personally identifiable information or protected health information.

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Performance-Based Work Statement for

NAVAL CENTER FOR COMBAT AND OPERATIONAL STRESS CONTROL (NCCOSC) SUPPORT SERVICES BUREAU OF MEDICINE AND SURGERY (BUMED) N10C3

1. Introduction

The purpose of this contract is to procure services and deliverables in support of the Naval Center for Combat and Operational Stress Control (NCCOSC). The contractor shall support non-medical psychological health initiatives that educate Service members, build psychological resilience, and decrease stigma associated with seeking mental health resources. The contractor’s activities must be innovative, scientifically informed, and yield measurable outcomes directly sustaining the psychological readiness of the Fleet and Fleet Marine Forces during deployments and large-scale combat operations.

Background and Operational Context

Maintaining the psychological health of the force is paramount to the successful execution of military operations and the recruitment and retention of highly qualified personnel. During Operations Iraqi Freedom and Enduring Freedom, the Department of War (DoW) and Veterans Administration (VA) committed to providing world-class care driven by five strategic goals:

1. Provide timely access to comprehensive care.

2. Deliver evidence-based, consistently excellent quality of care.

3. Improve care transition and coordination across DoW, VA, and civilian networks.

4. Promote consistent and effective screening, tracking, and monitoring practices.

5. Strengthen psychological health, promote resilience, and reduce the stigma associated with seeking care through prevention, outreach, education, and training.

NCCOSC Mission Alignment

Established in 2008 by Navy Medicine, NCCOSC exists to directly support Strategic Goal 5. NCCOSC achieves this through executing initiatives that improve the psychological health and readiness of Sailors and Marines. The contractor shall ensure all programs and deliverables align with this strategic mandate to strengthen the psychological resilience of the force.

Governing Directives All contractor activities, deliverables, and initiatives executed under this contract shall comply with and support the following operational doctrines and instructions:

· DoDI 6490.05, Maintenance of Psychological Health in Military Operations (Nov 22, 2011)

· DoDI 1010.10, Health Promotion and Disease Prevention (Apr 28, 2014 / May 16, 2022)

· SECNAVINST 6520.1, Directors of Psychological Health (Jun 22, 2023)

· MCTP 3-30E / NTTP 1-15M, Navy and Marine Corps Combat & Operational Stress Control Doctrine

Organizational Environment

Navy Medicine develops and delivers manned, trained, equipped, maintained, and certified medical forces to support the Fleet, Fleet Marine Force, and Joint Forces. This overarching mission facilitates Force Development, Force Generation, Force Preservation, and the full restoration of the warfighter. To achieve these operational mandates, Navy Medicine’s strategic guidance is driven by four primary lines of effort:

1. Deliver expeditionary medicine systems capable of supporting distributed operations.

2. Increase Sailor and Marine deployability and readiness.

3. Provide high-quality healthcare and rigorous patient safety programs across the Naval Force.

4. Recruit, train, and retain highly qualified Navy Medicine personnel.

NCCOSC Operational Role

Re-aligned and established in 2011 under the Bureau of Medicine and Surgery (BUMED), NCCOSC has supported Navy Medicine’s initiatives to develop and promote non-clinical psychological health projects and programs through direct operational execution and technical service delivery. This contract supports Navy Medicine’s strategic priorities to optimize the psychological fitness and operational readiness of both active-duty warfighters and medical personnel.

Strategic Partnerships and Execution To support force preservation and warfighter restoration mandates, NCCOSC leverages science-backed strategies, rigorous program monitoring and analysis, and educational and informational activities. This contract supports BUMED initiatives to integrate psychological health efforts across the Fleet, DoW, and the Department of Health Affairs. Under this contract, the contractor shall provide the vital support necessary for BUMED to maintain these critical partnerships and ensure the seamless delivery, systematic evaluation, and scalability of Navy Medicine’s readiness initiatives.

The NCCOSC contract supports:

· BUMEDINST 6010.33 Organizational Incident Operational Nexus, October 29, 2021

· BUMEDINST 6400.24 Caregiver Occupational Stress Control Program, May 3, 2019

· BUMEDINST 5353.4C Standards for Alcohol and Substance Misuse Services

· DoDI 6200.04 Force Health Protection, April 23, 2007

· DoDI 6490.02E Comprehensive Health Surveillance, August 28, 2017

· DoDI 6490.03 Deployment Health, June 19, 2019

· DoDI 6490.05 Maintenance of Psychological Health in Military Operations, November 22, 2011

· SECNAVINST 6520.1 Directors of Psychological Health, June 22, 2023

2. Scope

The Naval Center for Combat and Operational Stress Control contract supports the BUMED Mental Health subcode (N10C3), located on the DHHQ campus, Falls Church, VA. NCCOSC’s mission is to optimize force psychological readiness through monitoring, aggregation, and dissemination of best practices and innovations in the areas of mental performance, mental toughness and resilience, psychological health, and psychological readiness. Non-Personal Services and Government Authority: All work performed under this PWS is strictly non-personal. The Contractor shall provide objective analysis, technical writing, administrative coordination, and data processing. The Contractor shall not perform inherently governmental functions, make policy decisions, or bind the Government to any course of action. The Government retains sole responsibility for all program decisions, final policy approvals, and strategic direction.

The objective of this contract is to provide contract support services in the areas of:

2.1. Support for Operational Execution and Technical Service Delivery. The contractor shall provide operational execution and technical service delivery support for BUMED and Navy Medicine psychological health and readiness programs and initiatives, including supporting the Director of Psychological Health program, Warrior Toughness initiatives, embedded mental health initiatives, disaster mental initiatives, suicide prevention efforts, drug, alcohol, and nicotine prevention and early intervention efforts, Organizational Incident Operational Nexus (ORION) program, Caregiver Operational Stress Control program, and TBI and brain health initiatives. The contractor shall provide technical expertise in the areas of scientific review and analysis, program monitoring and data analysis, and training delivery and curriculum preparation. The contractor shall provide direct operational execution support, including information and data management, creating informational materials, compiling responses to taskers and requests for information, coordinating meeting agendas, and organizing inputs for presentations, papers, and reports.

2.2. Director of Psychological Health Program. The contractor shall support operational execution of the Director of Psychological Health Program, to include data surveillance and analysis, preparing handbooks, resource guides, and marketing materials; and executing daily operations, including meeting facilitation, meeting minutes, and data and report organization and management.

2.3. Psychological Health and Readiness. The contractor shall provide support for the operational execution of psychological health and readiness activities under BUMED Mental Health. The contractor shall provide technical expertise in the areas of reviewing scientific knowledge and literature and data monitoring and analysis. Examples include compiling best practices in the areas of embedded mental health and disaster mental health, operational execution of BUMED initiatives, and delivery of pre-approved training and presentations. Specific areas of interest include:

2.3.1. Special Psychiatric Intervention Team (SPRINT). The contractor may support the SPRINT program through scientific literature reviews, data surveillance and analysis, and generating reports.

2.3.2. Organizational Incident Operational Nexus (ORION). ORION is a Navy Medicine initiative that provides tracking support to service members who have experienced a unit-level traumatic event. Program execution activities include identifying tracking connections to services for service members exposed to non-combat trauma following unit-level events. In support of BUMED Mental Health, the contractor shall provide support to execute the ORION program to include activating program enrollment, tracking, emailing and calling, documenting service utilization, data collection and analysis, and preparing reports of program utilization and outcomes.

2.3.3. Warrior Toughness and Resiliency Initiatives. Navy Medicine and BUMED Mental Health support the execution of DoDI 6490.05 Maintenance of Psychological Health in Military Operations. The contractor shall review scientific knowledge and literature, conduct data collection and analysis, and support delivery of training and outreach. Specific areas of interest include:

2.3.4. Caregiver Occupational Stress Control (CgOSC). Navy Medicine CgOSC is a BUMED program designed to promote the resilience of caregivers, strengthen unit cohesion, and promote peer intervention at Navy Medicine Readiness and Training Commands and Units. The CgOSC program aims to create a culture of leadership and peer support for psychological health and preparedness for operational and occupational demands and stressors. Through developing positive actions by leadership and peers and training behaviors and activities supporting psychological health and readiness, CgOSC seeks to increase performance quality, mission success, and overall force health and readiness.

The contractor shall support the operational execution of BUMEDINST 6400.24 Caregiver Occupational Stress Control. The contractor shall support BUMED in conducting train-the-trainer courses, making routine updates to the training content, compiling and sharing best practices in combat operational stress control and resiliency topics, and preparing summaries of training activities. The contractor shall gather information and recommendations from stakeholders to support the revision of the Caregiver Occupational Stress Control Program and BUMED INST 6400.24 to align the program and instruction with the current Navy Medicine organizational structure, Expeditionary Medicine training requirements, and current psychological health and readiness initiatives.

2.3.5. Warfighter Toughness and Resilience. In support of BUMED Mental Health and established memorandum of agreements, the contractor may collaborate with other military organizations to support sharing of best practices and scientific knowledge, training delivery, development of training and educational material, and data compilation and analysis.

2.3.6. Mental Health Training and Outreach. Under direction of BUMED Mental Health, the contractor shall conduct scientific and literature reviews to support the maintenance of evidence-based curricula, training courses and programs, and educational and informational materials for psychological health and readiness, embedded mental health, and the Director of Psychological Health program. The contractor shall engage in process improvement to ensure curricula and course materials remain up-to-date and relevant. The contractor shall deliver strategic outreach training presentations, and educational information and materials to advance psychological health and readiness initiatives and activities. Training related activities may include Caregiver Occupational Stress Control (CgOSC), Installation Directors of Psychological Health (IDPH) training, Joint Knowledge Online (JKO) courses, suicide prevention, alcohol and drug misuse education, problematic gambling awareness, Warrior Toughness, mental health awareness, embedded mental health orientation, and others.

2.3.7. Manpower and manning. The contractor shall provide support services for conducting scientific and literature reviews in mental health manning and staffing, and conduct data collection, analysis, and reporting related to mental health manning and staffing.

3. Tasks

3.1. Psychological Science and Analytics. The contractor shall provide psychological science and analytics support services for the Director of Psychological Health program, psychological health and readiness projects, combat and operational stress control projects, embedded mental health projects, disaster mental health, brain health and TBI projects, alcohol and drug misuse, problematic gambling, and mental health manpower and manning projects.

3.1.1. Conduct approximately thirty (30) reviews of scientific literature and best practices.

3.1.2. Prepare approximately thirty (30) documents annually to include information papers, guidebooks/best practices, and Standard Operating Procedures (SOPs) related to psychological health practices and activities.

3.1.3. Analyze and monitor data by tracking and surveillance

3.1.4. Perform objective statistical analysis of program data and produce draft data visualizations and summary reports for Government review

3.1.5. Compile information and data and prepare quarterly reports of EMH, DPH, and SARP psychological health and readiness metrics and outcomes by reviewing and summarizing EMH, DPH, and SARP dashboards.

3.1.6. Compile and prepare thirty (30) informational reports and presentations summarizing and integrating scientific knowledge and data annually.

3.2. Program Monitoring and Analysis in Psychological Health. The contractor shall provide technical capabilities in program monitoring, and analysis for the Director of Psychological Health program, psychological health and readiness projects, combat and operational stress control projects, embedded mental health projects, disaster mental health projects, brain health and TBI projects, and substance misuse and problematic gambling projects. The contractor shall assist with data collection, data monitoring, and data analysis to support BUMED Mental Health efforts to analyze the effectiveness of psychological health projects and programs. Capabilities include assessments selection and form and database development, data collection, data management, statistical analysis and preparing reports and briefs. The contractor shall:

3.2.1. Support a minimum of ten (10) BUMED Mental Health directed program performance reviews per year. Provide capabilities through scientific and literature reviews, compilation and review of best practices, data collection and analysis, and generating reports to support annual program performance for the DPH, CgOSC, and ORION programs. May support other program performance projects in support of the DPH program, COSC, and other BUMED Mental Health programs.

3.2.2. Execute technical data-entry, distribution, and collection protocols for approved surveys

3.2.3. Compile and analyze data and metrics

3.2.4. Monitor metrics and data from (program) dashboards

3.2.5. Analyze operational workflows against established metrics to draft process mapping diagrams and procedural technical reports

3.2.6. Compile data to generate quarterly reports summarizing metrics, program functioning, and overall program health and effectiveness for BUMED Mental Health programs.

3.2.7. Generate a minimum of ten (10) reports and presentations annually on the effectiveness and outcomes of programs and initiatives related to psychological health and readiness.

3.2.8. Compile and prepare monthly summaries, presentation briefs, and briefs of program outcomes.

3.3. Operational Execution of BUMED Programs. The contractor shall execute daily operations for the Director of Psychological Health program, psychological health and readiness projects, combat and operational stress control projects, embedded mental health projects, brain health and TBI projects, and substance misuse and problematic gambling projects.

3.3.1. Coordinate, set up, and facilitate approximately ten (10) meetings weekly

3.3.2. Transcribe meeting notes and minutes

3.3.3. Compile inputs to generate POAMs for program projects and activities

3.3.4. Track and compile responses to taskers and requests for information

3.3.5. Collect information and compile inputs to prepare responses and reports to taskers and requests for information

3.3.6. Develop and manage document templates and graphic assets.

3.3.7. Compile information and data to generate monthly summaries, presentation briefs, and briefs of program operations.

3.4. Strategic Communications. The contractor shall provide technical services to conduct evidence-based reviews, compiling information and data, preparing papers and reports, creating informational and educational material, and compiling information to create presentations to support BUMED Mental Health efforts to disseminate psychological health information and education to stakeholders and the Fleet. The contractor shall perform the following tasks:

3.4.1. Monitor, track, and compile information and data to assist in responding to information requests and taskers in the DON electronic tasker system.

3.4.2. Generate responses for requests for information,

3.4.3. Compile information and data to generate information papers and reports

3.4.4. Prepare handbooks and resource guides: DPH, EMH, and SARP

3.4.5. Create informational flyers and materials

3.4.6. Organize communications, marketing, and speaker coordination for annual psychological health event

3.4.7. Assist to route publications through BUMED PAO at least 30 days prior to dissemination.

3.4.8. Assist in disseminating ongoing BUMED mental health publications via the web and in print.

3.4.9. Update and manage a master roster of key Navy Medicine mental health leaders.

3.4.10. Update and manage a master list of key Psychological Health-related instructions and policies.

3.4.11. Collect inputs and update the BUMED Operations Report for BUMED Mental Health. Compile monthly input from other Section Heads in this report.

3.5. Information and Knowledge Management. The contractor shall assist in maintaining the BUMED Mental Health internal website, housed under BUMED's internal website. The contractor shall assist with tracking and analyzing psychological health data, graphics, web solutions to solve workflow problems, and support projects that utilize digital technology.

3.5.1. Maintain archive library of information papers, reports, instructions, historical documents, scientific reviews, resources, and others

3.5.2. Maintain an electronic Document Library (of approximately 1 TB)

3.5.3. Maintain, monitor, and update BUMED MH instructions

3.5.4. Leverage SharePoint or like platforms to support BUMED Mental Health programs, data collection, and data management

3.5.5. Provide support for graphic design, print design, audio/video applications, software, hardware, and virtual meetings and training.

3.6. Mental Health Training and Outreach Support. The contractor shall assist BUMED Mental Health in preparing and delivering educational and outreach sessions and events to promote psychological health and readiness topics, and programs.

3.6.1. Conduct at least twenty (20) pre-approved, standardized education and outreach sessions annually to promote psychological health and readiness, resiliency, and mental health topics, programs, and initiatives, including delivering pre-approved, standardized sessions for the Advanced Readiness Office Course, Executive Medical Department Enlisted Course, and Fleet training courses offered through the Surface Warfare Medical Institute.

3.6.2. Assist with preparing and delivering at least twenty (20) pre-approved, standardized strategic outreach and mini briefs annually to promote psychological health to active-duty Sailors, Marines, and their families.

3.7. Navy Medicine Caregiver Occupational Stress Control (CgOSC) Program Support. The contractor shall:

3.7.1. Conduct literature reviews and research best practices for resilience-related topics.

3.7.2. Collaborate with other military agencies to share best practices and training on resilience-related topics.

3.7.3. Assist BUMED Mental Health to research and prepare evidence-based content for the creation of pre-approved, standardized training products related to psychological health, resilience, performance optimization, Combat Operational Stress Control (COSC), and enhancing readiness.

3.7.4. Generate at a minimum of ten (10) evidenced-based course content per year by researching current scientific literature, leverage best-practices and collaborating with other military agencies for new psychological health training programs (e.g., OPNAV N17, Naval Service Training Command, Commander, Navy Installations Command). The course content shall be delivered as either in-person or web-based.

3.7.5. In coordination with BUMED Education and Training, assist in preparing and updating course content, training materials, and documentation, including for the use of mobile applications and educational technologies such as computer-based training (CBT) or web-based training (WBT) This shall include printing training material and uploading content planning modules into the Navy Education System. Course content shall be reviewed annually.

3.7.6. Assist with input of curriculum content conversion to education material planning and management systems. (e.g., Authoring Instructional Material).

3.7.7. Annually, deliver approximately twenty-four (24) pre-approved, standardized training sessions geared towards instructors on psychological health training programs.

3.7.8. Review and update existing curriculum and training based on BUMED Mental Health recommendations and results of scientific and literature reviews.

3.7.9. Collect and organize inputs to support BUMED Mental Health updates to standard operating procedures and instructions for CgOSC.

3.7.10. Prepare, organize, and compile administrative documentation packages required for instructor trainer certification or recertification for approximately eight (8) courses annually.

3.7.11. Collect data and surveys from participating commands to assist BUMED Mental Health in updating the CgOSC program to align program structure, SOP, and curriculum with Navy Medicine psychological health and readiness objectives, Expeditionary Medicine training requirements, and combat and operational stress control principles for anticipated future large-scale combat operations.

3.7.12. The monthly program reports shall be submitted to the COR.

3.7.13. Continuing Education (CE) Management. The Contractor shall assist with awarding and tracking electronic Continuing Medical Education (CME), Continuing Dental Education (CDE) and Continuing Nursing Education (CNE) credits provided for training and education events through Navy Medicine Professional Development Center (NMPDC) or other CE-awarding program. The contractor shall:

3.7.13.1. Construct and track a minimum of ten (10) CE activities annually in accordance with American Psychological Association (APA) guidelines for ongoing courses and events.

3.7.13.2. Construct and track a minimum of ten (10) CME, CNE and Continuing Dental Education CDE activities annually in accordance with American Medical Association (AMA), American Nurse Credentialing Center (ANCC), and NMPDC. The required activities are to track and maintain for physician education Category 1 credit and for nurse participants, Social Work, Marriage Family Therapist, and Licensed Clinical Counselor CE awarding associated with training events.

3.7.13.3. Conduct and disseminate a minimum of ten (10) activity evaluations and certificates annually that meets APA CE awarding guidelines.

3.7.13.4. Provide a submission of bi-annual APA CE application and bi-annual annual review of CEs awarded.

3.7.13.5. Implement and track post-course evaluation forms for process improvement, CE awarding and auditing purposes.

3.7.13.6. Develop and maintain a system for data collection in support of reporting and auditing of CE-awarding activities.

3.7.13.7. Submit an annual summary of all NCCOSC APA, AMA, NMPDC activities including name of activities, dates, number of participants and number of CEs awarded including but not limited to: APA, AMA, ANCC, NASW and CSWE. This shall be submitted to the COR on an annual basis.

3.8. Organizational Incident Operational Nexus (ORION) Program. To support the operational execution and maintenance of the ORION program, the contractor shall:

3.8.1. Conduct literature reviews and research best practices for conducting psychological trauma identification, screening, tracking, and service coordination.

3.8.2. Prepare a minimum of ten (10) documents annually to include information/white papers, Standard Operating Procedures (SOPs) related to the operational execution of the ORION program.

3.8.3. Deliver at minimum ten (10) sessions annually to educate units and service members about the ORION program.

3.8.4. Utilize and recommend updates to the ORION Carepoint registry and provide feedback to DHA Defense Healthcare Management Systems to improve the ORION registry and to meet functional requirements.

3.8.5. Educate Commanding Officers and/or command representatives regarding decision algorithm for activating ORION program support.

3.8.6. Track service members referred to the ORION program for their utilization and referral to support and services following exposure to traumatic events.

3.8.7. Assist command representatives and the local Installation Directors for Psychological Health to coordinate local resources and services.

3.8.8. Complete approximately five hundred (500) ORION calls annually to Service members enrolled in the ORION program per program SOP and pre-approved script.

3.8.9. Follow ORION SOP and local Military Health System guidance when a safety event arises during communication with a servicemember. Notify command medical representative when appropriate.

3.8.10. Assist with data collection, data compilation, and analysis of program metrics.

3.8.11. Generate a monthly summary of completed Caring Contacts, metrics, and lessons learned for use by leadership for improvement of the ORION program.

3.9. Annual psychological health event. The contractor shall support one (1) multi-day event per calendar year. The contractor shall attend in-person to assist in organizing the event according to the needs of the government client. The content shall be developed for clinicians, leaders, and/or Navy-Marine Corps community members to promote psychological health and foster resilience across the enterprise. The location and date of the annual event will be provided by the Government at least 90 days prior to the event. The event will be held at a Navy Medicine site. The contractor shall perform the following tasks:

3.9.1. Collect inputs and recommendations to organize an agenda and presentation content based on current psychological health topics

3.9.2. Coordinate the logistics such as presenters, award recipients, and audio-visual services. The contractor is not responsible for catering.

3.9.3. Generate an annual post-event executive summary. This shall be submitted to the government client no later than 30 days after the event.

4. Other Pertinent Information

4.1. Acronyms

AMA
American Medical Association
ANCC
American Nurses Credentialing Center
APA
American Psychological Association
AQL
Acceptable Quality Level
BUMED
Navy Bureau of Medicine and Surgery
CBE
Computer-Based Training
CDE
Continuing Dental Education
CDRL
Contract Data Requirements List
CE
Continuing Education
CgOSC
Caregiver Operational Stress Control
CNO
Chief of Naval Operations
CoC
Chain of Command
COR
Contracting Officer Representative
CSWE
Council on Social Work Education
COSC
Combat and Operational Stress Control
CSWE
Council on Social Work Education
DHA
Defense Health Agency
DHHQ
Defense Health Headquarters
DMH
Disaster Mental Health
DoW
Department of War (Department of Defense)
DPH
Directors of Psychological Health
EMH
Embedded Mental Health
FAR
Federal Acquisition Regulation
FHCC
Federal Health Care Center
FTE
Fleet Marine Force
GFE
Government Furnished Equipment
IDPH
Installation Directors of Psychological Health
IT
Information Technology
JKO
Joint Knowledge Online
JTR
Joint Travel Regulations
MH
Mental Health
NASW
National Association of Social Workers
NCCOSC
Naval Center for Combat and Operational Stress Control
NMPDC
Naval Medical Leader and Professional Development Command
NMRTC
Navy Medicine Readiness and Training Command
NMRTU
Navy Medicine Readiness and Training Unit
OPNAV
Office of the Chief of Naval Operations
ORION
Organizational Incident Operational Nexus
PAO
Public Affairs Office
POAM
Plan of Action and Milestones
PWS
Performance-Based Work Statement
QASP
Quality Assurance Surveillance Plan
QC
Quality Control
SARP
Substance Abuse Rehabilitation Program
SOP
Standard Operation Procedure
SG
Surgeon General of the Navy
SPRINT
Special Psychiatric Intervention Team
TBI
Traumatic Brain Injury
US
United States
VA
Veterans Administration
WBT
Web-Based Training
WT
Warrior Toughness (formerly COSC)

4.2. Period of Performance

The base period of performance for this requirement is anticipated to commence 26 November 2026 – 25 November 2037. The resultant contract will feature 4-one year option periods consecutively following the base period and a final 6-month option period in accordance with FAR 52.217-8.

4.3. Place of Performance

Program Manager III will be 20% on-site at the Defense Health Headquarters, 7700 Arlington Blvd., Falls Church, VA 22042, or as required by COR. All other positions are 100% off-site (Contractor facility). The normal hours of operation are between the hours of 0730 - 1600 EST, Monday thru Friday except Federal holidays or when Government facility is closed due to local or national emergencies, administrative closings, or similar Government directed facility closings.

4.4. Estimated Labor Mix

Labor Category
FTE
Psychologist II / Social Worker II
2.00
Case Manager I
2.00
Program Analyst II
1.00
Program Manager III
1.00
Public Health Analyst II
1.00
Psych Tech I
1.00
Data Analyst II
1.00
Program Coordinator II
4.00
BUMED - Health Educator II
2.00
Curriculum Developer II
1.00
Mental Health Analyst I
2.00
OPNAV - Health Educator II
2.00
OPNAV - Health Educator III
1.00

4.5. Minimum Qualifications

4.5.1. Level I (Entry/Junior) - Less than 5 years’ experience Bachelor’s degree required; 0-5 Years of experience in the field or in a related area. Has knowledge of commonly used concepts, practices, and procedures within a particular field or related area. Primary job functions do not typically require exercising independent judgment. Works under general supervision; typically reports to a supervisor or manager.

4.5.2. Level II (Intermediate) - 5-12 years’ experience

Bachelor’s degree required (master’s preferred); at least 5-12 Years of experience in the field or in a related area. Familiar with a variety of commonly used concepts, practices, and procedures. Relies on extensive experience and judgement to plan and accomplish goals. May lead and direct the work of others. May report to a supervisor or manager.

4.5.3. Level III (Senior) - More than 12 years’ experience

Master’s degree required and may require a PhD; at least 12 Years of experience in the field or in a related area. Familiar with a variety of commonly used concepts, practices, and procedures. Relies on extensive experience and judgement to plan and accomplish goals and independently perform a wide range of complicated tasks. May provide consultation on complex projects and is the top-level contributor/specialist. May lead and direct the work of others. May report to an executive or director.

4.5.4. Psychologist II or Social Worker II: PhD, PSYD, or Master’s degree as required. Desired military or veteran expertise in brain health/TBI, suicide prevention, substance misuse and addictions, population health, human performance, and embedded mental health. Formulates/defines research and development scope and objectives for assigned projects. Devises or modifies procedures to solve complex problems considering capacity and limitations, operating time and form of desired results. Responsible for program design, testing, and documentation. Has full technical knowledge of all phases of research application analysis and programming. Has good understanding of research analysis techniques and ability to apply them.

4.5.5. Program Manager III: Serves as the contractor's single contract manager and shall be the contractor's authorized interface with the contract level Contracting Officer's Representative (COR), government management personnel and customer agency representatives. Responsible for formulating and enforcing work standards, assigning contractor schedules, reviewing work discrepancies, supervising contractor personnel and communicating policies, purposes, and goals of the organization to subordinates. Shall be responsible for the overall contract performance and shall not serve in any other capacity under this contract. Military or veteran expertise in brain health/TBI, suicide prevention, substance misuse and addictions, population health, human performance, and embedded mental health.

4.5.6. Case Manager I: Experience in a related psychological health field. Experience in working with military and veteran populations preferred. Coordinate, integrate, and facilitate access to a wide network of clinical, social, and administrative support services to optimize the warfighter’s overall recovery and quality of life. Serve as the central point of contact and advocate for the Service member, guiding them through what is often a highly complex healthcare and social support system

4.5.7. Program Analyst II: Experience in a related Psychological Health field. Desired military or veteran expertise in brain health/TBI, suicide prevention, substance misuse and addictions, population health, human performance, and embedded mental health. Interprets data, analyze results using statistical techniques and provide ongoing reports for upper management. Develops and implement databases, data collection systems, data analytics and other strategies that optimize statistical efficiency and quality. Acquires data from primary or secondary data sources and maintain databases/data systems. Identifies, analyze, and interpret trends or patterns in complex data sets.

4.5.8. Public Health Analyst II: Experience in a related military or veteran Psychological Health field. Interprets data, analyze results using statistical techniques and provide ongoing reports for upper management. Develops and implement databases, data collection systems, data analytics and other strategies that optimize statistical efficiency and quality. Acquires data from primary or secondary data sources and maintain databases/data systems. Identifies, analyze, and interpret trends or patterns in complex data sets.

4.5.9. Psych Tech: Experience Psychological Health field. Military or veteran expertise in brain health/TBI, suicide prevention, substance misuse and addictions, population health, human performance, and embedded mental health. Assist with coordinating, and facilitating access to a wide network of clinical, social, and administrative support services to optimize the warfighter’s overall recovery and quality of life. Serve as the central point of contact and advocate for the Service member, guiding them through what is often a highly complex healthcare and social support system

4.5.10. Data Analyst II: Experience in a Psychological Health field. Military or veteran experience preferred. Interprets data, analyze results using statistical techniques and provide ongoing reports for upper management. Develops and implement databases, data collection systems, data analytics and other strategies that optimize statistical efficiency and quality. Acquires data from primary or secondary data sources and maintain databases/data systems. Identifies, analyze, and interpret trends or patterns in complex data sets.

4.5.11. Program Coordinator II: Experience in a related military or veteran Psychological Health field. Advises and collaborates with the government and team members to ensure project outcomes are time-bounded, efficient, and purposefully completed. Must have an understanding of project administration and data analytical thinking, problem solving and reasoning skills and effective with electronic technologies. They need to have a functional understanding of military regulations and rules, excellent reporting and research capabilities, and the capability to preserve working relationships and good interactive abilities.

4.5.12. Health Educator II: Experience in a related Psychological Health field. Experience working with military or veteran population preferred. Assisting to develop and facilitate training courses and prepares appropriate training catalogs. Develops all instructor materials (course outline, background material, and training aids). Assists in developing all student materials (course manuals, workbooks, handouts, completion certificates, and course critique forms). Trains personnel by conducting formal classroom courses, workshops, and seminars.

4.5.13. Curriculum Developer: Experience in a related Psychological Health field. Experience working with military or veteran population preferred. Develops and revise training courses and prepares appropriate training catalogs. Develops all instructor materials (course outline, background material, training aids). Develops all student materials (course manuals, workbooks, handouts, completion certificates, and course critique forms).

4.5.14. Mental Health Analyst I: Experience in a related Psychological Health field, military knowledge/experience preferred. Interprets data, analyze results using statistical techniques and provide ongoing reports for upper management. Develops and implement databases, data collection systems, data analytics and other strategies that optimize statistical efficiency and quality. Acquires data from primary or secondary data sources and maintain databases/data systems. Identifies, analyze, and interpret trends or patterns in complex data sets.

4.6. Government Furnished Equipment/Property/Information

The Government will supply office supplies, computer and equipment, telephone, and reproduction resources when the contractor is working on-site to the extent permitted by the Government and contractor. If the contractor is working off-site, he/she will be permitted to have GFE should determination between the client and the contractor deem it is in the best interests to do so (e.g. need for routine access of network shared drives or access to data in secured servers are necessary for duties). For contractors not eligible for GFE, Common Access Card enabled card readers may be provided by the contractor for access to pertinent sites.

4.7. Security Requirements

Contractor personnel performing work under this contract must have a successful adjudicated Tier 3 (previously the National Agency Check with Agency Check and Credit Check [NACLC]) or Tier 3-R (previously the Access National Agency Check and Inquiries [ANACI]) background investigation per SECNAV M5510.30. Contract personnel who have access to non-critical sensitive information, such as personally identifiable information (PII) and protected health information (PHI), or are in Information Technology II positions require a Favorable Background Investigation completed on an SF86.

4.8. Travel

The estimated travel cost per contract period is not-to-exceed $100,000 (not including applicable indirect costs).

Arrangements for and costs of all travel, transportation, meals, lodging, and incidentals are the responsibility of the Contractor. Travel costs shall be incurred and billed in accordance with FAR Part 31. Costs for these expenses will be reviewed, certified and approved by the COR. The contractor shall provide an initial annual travel plan for the base year with quarterly updates. Forecast travel plans will be provided during the last quarter of the option period. All travel and transportation shall utilize commercial sources and carriers provided the method used for the appropriate geographical area results in reasonable charges to the government. The Government will not pay for business class or first-class travel. Lodging and meals shall be reimbursed in accordance with regulations defined in FAR PART 31.

The enterprise is comprised of NMRTC, Fleet and FMF units overseas and within the United States. Contractors will be supporting clinical efforts throughout the enterprise and may have expectations to travel as necessary.

Contractor required travel is in support of the efforts listed in the Performance Work Statement. Travel will be required to various Regions and NMRTCs throughout Navy Medicine, including travel to destinations outside of the United States.

Contractor will be required to travel during the performance of this contract to areas around the globe and to attend and support the annual Psychological Health event, conduct potential site visits to areas as outlined in the table below and provide subject matter expertise and/or training. The contractor may be required to travel to off-site locations such as DOW Installations to support training aids. Contractor will be authorized for travel expenses consistent with the substantive provisions of the Joint Travel Regulation (JTR) and the limitation of funds specified in this contract. All travel requires prior Government approval/ authorization and notification to the COR. Within 2 days after travel/trip is completed the contractor will submit an after action trip report to the COR that summarizes both accomplishments and costs incurred to the contract.

Travel sites identified for potential training and projects, but not limited to, in Navy Medicine Regions:

Naval Medical Forces Atlantic
Naval Medical Forces Pacific
Lovell FHCC Great Lakes, IL
NMRTC Bremerton, WA
NMRTU Bahrain
NMRTC Camp Pendleton, CA
NMRTC Beaufort, SC
NMRTC Lemoore, CA
NMRTC Camp Lejeune, NC
NMRTC Oak Harbor, WA
NMRTC Jacksonville, FL
NMRTC Pearl Harbor, HI
NMRTC Pensacola, FL
NMRTC Twentynine Palms, CA
NMRTC Annapolis, MD
NMRTC Guam (Agana Heights)
NMRTC Charleston, SC
NMRTC San Diego, CA
NMRTC Cherry Point, NC
NMRTC Okinawa, Japan
NMRTC Corpus Christi, TX
NMRTC Yokosuka, Japan
NMRTC New England
NMRTU Bangor, WA

- Groton, CT

- Newport RI

- Portsmouth, NH

NMRTC Patuxent River, MD
NMRTC Port Hueneme
NMRTC Quantico, VA
Other Fleet Concentration Areas
NMRTC Portsmouth, VA
Naval Air Station Joint Reserve Base, Dallas-Fort Worth, TX
NMRTC Naples, Italy
Other worldwide DoW and Fleet concentration areas and installations
NMRTC Rota, Spain
NMRTC Guantanamo Bay, Cuba
NMRTC Sigonella, Italy
Walter Reed National Military Medical Center, Bethesda, MD

Joint Base San Antonio, TX

Naval Air Station Joint Reserve Base New Orleans, LA

Norfolk Naval Base, Norfolk, VA

Naval Air Station, Mayport, FL

Naval Submarine Base Kings Bay, GA

NMRTU Groton, CT

NMRTU Gulfport, MS

Naval Support Activity Mid-South Millington, TN

Other worldwide DoW and Fleet Concentration Areas

5. Deliverables

Deliverable
Due Date(s)
Level of Inspection
Recipient
Approximately thirty (30) reviews of scientific literature and best practices (3.1.1, 3.5)
Due Annually
>95% of deliverables submitted timely and without rework required.
COR
Approximately thirty (30) documents, to include information papers, guidebooks/best practices, etc. (3.1.2)
Due Annually
>95% of deliverables submitted timely and without rework required.
COR
Quarterly reports of EMH, DPH, and SARP program performance (3.1.5, 3.2.9)
Due Quarterly
>95% of deliverables submitted timely and without rework required.
COR
Approximately thirty (30) informational reports and presentations (3.1.7)
Due Annually
>95% of deliverables submitted timely and without rework required.
COR
A minimum of ten (10) program performance reviews (3.2)
Due Annually
>95% of deliverables submitted timely and without rework required.
COR
Quarterly reports summarizing performance of BUMED mental health programs (3.2.6)
Quarterly
>95% of deliverables submitted timely and without rework required.
COR
A minimum of ten (10) reports and presentations of program performance projects, results, and recommendations (3.2.10)
Due Annually
>95% of deliverables submitted timely and without rework required.
COR
Progress updates on support provided for program performance reviews monthly executive summary (3.2.11)
Due Monthly
>95% of deliverables submitted timely and without rework required.
COR
Program operations execution monthly executive summary (3.3.8)
Due Monthly
>95% of deliverables submitted timely and without rework required.
COR
Approximately fifty (50) documents for requests for information, information and white papers, handbooks, resources guides, informational flyers, and monthly and quarterly reports (3.4.1- 3.4.8)
Due Annually
>95% of deliverables submitted timely and without rework required.
COR
Annual command operations report for BUMED Mental Health (3.4.7)
Due Annually
>95% of deliverables submitted timely and without rework required.
COR
Master Roster of Key Navy Medicine Mental Health Leaders (3.4.9)
Due Quarterly
>95% of deliverables submitted timely and without rework required.
COR
Master List of Key Psychological Health-related instructions and policies (3.4.10)
Due Quarterly
>95% of deliverables submitted timely and without rework required.
COR
Approximately twenty (20) education and outreach sessions on psychological health topics (3.6.1)
Due Annually
>95% of deliverables submitted timely and without rework required.
COR
Approximately twenty (20) outreach and mini-briefs on programs and policies (3.6.2)
Due Annually
>95% of deliverables submitted timely and without rework required.
COR
Assist in preparing and updating course content, training materials, and documentation including the use of mobile applications and educational technologies such as computer-based training or web-based training in coordination with BUMED Education and Training (N7). This shall include printing training material and uploading content planning modules into the Navy Education System. (3.7.6)
Due Monthly
>95% of deliverables submitted timely and without rework required.
COR
A minimum of ten (10) evidenced-based course content (3.7.4)
Due Annually
>95% of deliverables submitted timely and without rework required.
COR
Prepare and update training lesson training guides (3.7.7)
Due Monthly
>95% of deliverables submitted timely and without rework required.
COR
Conduct twenty-four (24) annual training sessions (3.7.9)
Report for each of the 24 trainings session Due NLT 5 business days following training session.
>95% of deliverables submitted timely and without rework required.
COR
Conduct scientific review, data collection, and analysis for program performance of Navy and Navy Medicine resiliency and WT training programs (2.3.3.2, 3.2)
Due Monthly
>95% of deliverables submitted timely and without rework required.
COR
Create instructor trainer certification or recertification for a minimum of eight (8) courses annually (CgOSC). (3.7.12)
Due Annually
>95% of deliverables submitted timely and without rework required.
COR
Create monthly program reports of CgOSC activities such as NMRTC training, activities, and programmatic metrics. (3.7.14)
Due Monthly
>95% of deliverables submitted timely and without rework required.
COR
Conduct scientific review, data collection, and analysis for ongoing process improvement and operational execution of the ORION program (3.8.2)
Upon Monthly
>95% of deliverables submitted timely and without rework required.
COR
A minimum of ten (10) documents related to operation execution of the ORION program (3.8.2)
Upon Completion
>95% of deliverables submitted timely and without rework required.
COR
Support and administer a minimum of ten (10) outreach and education sessions on ORION program (3.8.3)
Due Annually
>95% of deliverables submitted timely and without rework required.
COR
Utilize and test updates to the ORION Carepoint tracker (3.8.5)
Due Annually
>95% of deliverables submitted timely and without rework required.
COR
Conduct and document approximately five hundred (500) ORION calls annually (3.8.8)
Due Annually
>95% of deliverables submitted timely and without rework required.
COR
Conduct scientific review, data collection, and analysis to assist with program performance reviews of the ORION program (3.8.11)
Upon Completion
>95% of deliverables submitted timely and without rework required.
COR
Compile inputs and recommendations from stakeholders to create an agenda and assist with content development of the Annual Psychological Health Event (3.9.1)
Submitted a minimum of 90 days prior to identified event date. Event date will be designated by the Government client.
>95% of deliverables submitted timely and without rework required.
COR
Coordinate logistics for annual psychological health event (3.9.2)
Upon Completion
>95% of deliverables submitted timely and without rework required.
COR
Annual post-event executive summary. (3.9.3)
NLT 30 days after event.
>95% of deliverables submitted timely and without rework required.
COR
Communications, marketing, and speaker coordination for annual psychological health event (3.9) (3.4.9)
Submitted a minimum of 90 days prior to event.
>95% of deliverables submitted timely and without rework required.
COR
After Action Trip Report (4.8)
NLT 2 business days after travel/trip completion
>95% of deliverables submitted timely and without rework required.
COR

6. Performance Standards

Performance Element
Performance Requirement
Surveillance Method
Frequency
Acceptable Quality Level (AQL)
Financial Deduction (Per Occurrence/Month)
Psychological Science & Analytics
Annually, deliver ~30 scientific literature reviews and ~30 documents (e.g., info papers, guidebooks).
COR Inspection of Deliverables
Per Deliverable
95% of documents are submitted on time and require no more than one major revision for content accuracy.

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