draft PWS - Laundry Base plus 3 Option Years.pdf

DRAFT

PERFORMANCE WORK STATEMENT

FOR

DRY CLEANING, LAUNDRY AND REPAIR SERVICES

For

University of North Georgia

360 South Chestatee St.

Dahlonega, GA 30533

Part 1

General Information

1. GENERAL: This is a non-personal services contract to provide dry cleaning, laundry, repair and stain treatment and removal services for University of North Georgia Army SROTC program. The Government will not exercise any supervision or control over the contract service providers performing the services herein. Such contract service providers shall be accountable solely to the Contractor who, in turn is responsible to the Government.

1.1. Description of Services/Introduction: The contractor shall provide all personnel, equipment, supplies, facilities, transportation, tools, materials, supervision, and other items and non-personal services necessary to perform Laundry and Dry Cleaning (L&DC), repair and stain treatment and removal services for the

Army Operational Camouflage Pattern (OCP) combat uniforms, Army Physical Fitness Uniform (APFU), Organizational Clothing and Individual Equipment (OCIE) and miscellaneous items such as tablecloths and banners as defined in this Performance Work Statement except for those items specified as government furnished property and services. The contractor shall perform to the standards in this contract.

1.2. Background: University of North Georgia Army SROTC program has approximately 750 cadets who wear the Army Operational Camouflage Pattern (OCP) combat uniforms that need to be laundered annually. Approximately 600 pieces of the OCPs need stain treatment and removal. Approximately 800

Army Combat Uniforms (OCP) need to be laundered and folded annually.

1.3. Objectives:

1.3.1. Launder Army Operational Camouflage Pattern (OCP) combat uniforms, Army Physical Fitness

Uniform (APFU) and OCIE equipment per label instructions.

1.3.2. Stain treatment and removal per label instructions.

1.3.3. Dry clean table cloths, curtains, banners and other miscellaneous fabric items per label instructions.

1.3.4. Repair of service clothing per DA PAM 670-1.

1.3.5. Maintain accountability and tracking of all laundry, dry cleaning, and repair items.

1.3.6. Contractor shall pick-up and delivery of L&DC and repair items.

1.4. Scope: Services shall include but not limited to laundry, dry cleaning, repair, pick-up and delivery of uniforms, OCIE and miscellaneous items.

1.5. General Information

1.5.1. Quality Control: The contractor shall develop and maintain an effective quality control program to ensure services are performed in accordance with this PWS. The contractor shall develop and implement procedures to identify, prevent, and ensure non-recurrence of defective services. The contractor’s quality control program is the means by which he assures himself that his work complies with the requirement of the contract.

1.5.2. Quality Assurance: The government will evaluate the contractor’s performance under this contract in accordance with the Quality Assurance Surveillance Plan. This plan is primarily focused on what the

Government must do to ensure that the contractor has performed in accordance with the performance standards. It defines how the performance standards will be applied, the frequency of surveillance, and the minimum acceptable defect rate(s).

1.5.3. Recognized Holidays: Contractor is not required to provide services on the following holidays.

New Year’s Day Labor Day

Martin Luther King Jr.’s Birthday Columbus Day

President’s Day Veteran’s Day

Memorial Day

Juneteenth Day Thanksgiving Day

Independence Day Christmas Day

1.5.4. Hours of Operation: University of North Georgia Army SROTC program hours of operation are 9:00 am – 3:00 pm except Federal holidays or when the Government facility is closed due to local or national emergencies, administrative closings, or similar Government directed facility closings. Pick-up and delivery outside of these hours require prior coordination with the SROTC Supply Technicians.

1.5.5. Place of Performance: The contractor shall pick up from University of North Georgia Army SROTC program located at 360 South Chestatee St., Dahlonega, Ga 30533 between the hours of 9:00am and

3:00pm. L&DC, repair and stain treatment/removal services will occur at the contractor’s normal place of business.

1.5.6. Type of Contract: The government will award a Firm/Fixed price contract.

1.5.7. Post Award Conference/Periodic Progress Meetings: The Contractor agrees to attend any post award conference convened by the contracting activity or contract administration office in accordance with

Federal Acquisition Regulation Subpart 42.5. The Contracting Officer (KO), Contracting Officers

Representative (COR), and other Government personnel, as appropriate, may meet periodically with the contractor to review the contractor's performance. At these meetings the contracting officer will apprise the contractor of how the government views the contractor's performance and the contractor will apprise the

Government of problems, if any, being experienced. Appropriate action shall be taken to resolve outstanding issues. These meetings shall be at no additional cost to the government.

1.5.8. Contracting Officer Representative (COR): The (COR) will be identified by separate letter. The

COR monitors all technical aspects of the contract and assists in contract administration The COR is authorized to perform the following functions: assure that the Contractor performs the technical requirements of the contract: perform inspections necessary in connection with contract performance:

maintain written and oral communications with the Contractor concerning technical aspects of the contract:

issue written interpretations of technical requirements, including Government drawings, designs, specifications: monitor Contractor's performance and notifies both the Contracting Officer and Contractor of any deficiencies; coordinate availability of government furnished property, and provide site entry of

Contractor personnel. A letter of designation issued to the COR, a copy of which is sent to the Contractor, states the responsibilities and limitations of the COR, especially with regard to changes in cost or price, estimates or changes in delivery dates. The COR is not authorized to change any of the terms and conditions of the resulting order.

1.5.9. Organizational Conflict of Interest: Contractor and subcontractor personnel performing work under this contract may receive, have access to or participate in the development of proprietary or source selection information (e.g., cost or pricing information, budget information or analyses, specifications or work statements, etc.) or perform evaluation services which may create a current or subsequent

Organizational Conflict of Interests (OCI) as defined in FAR Subpart 9.5. The Contractor shall notify the

Contracting Officer immediately whenever it becomes aware that such access or participation may result in any actual or potential OCI and shall promptly submit a plan to the Contracting Officer to avoid or mitigate any such OCI. The Contractor’s mitigation plan will be determined to be acceptable solely at the discretion of the Contracting Officer and in the event the Contracting Officer unilaterally determines that any such

OCI cannot be satisfactorily avoided or mitigated, the Contracting Officer may effect other remedies as he or she deems necessary, including prohibiting the Contractor from participation in subsequent contracted requirements which may be affected by the OCI.

PART 2

DEFINITIONS & ACRONYMS

2. DEFINITIONS AND ACRONYMS:

2.1. DEFINITIONS: (Standard)

2.1.1. CONTRACTOR. A supplier or vendor awarded a contract to provide specific supplies or service to the government. The term used in this contract refers to the prime.

2.1.2. CONTRACTING OFFICER (KO). A person with authority to enter into, administer, and or terminate contracts, and make related determinations and findings on behalf of the government. Note: The only individual who can legally bind the government.

2.1.3. CONTRACTING OFFICER'S REPRESENTATIVE (COR). An employee of the U.S. Government appointed by the contracting officer to administer the contract. Such appointment shall be in writing and shall state the scope of authority and limitations. This individual has authority to provide technical direction to the Contractor as long as that direction is within the scope of the contract, does not constitute a change, and has no funding implications. This individual does NOT have authority to change the terms and conditions of the contract.

2.1.4. DEFECTIVE SERVICE. A service output that does not meet the standard of performance associated with the Performance Work Statement.

2.1.5. DELIVERABLE. Anything that can be physically delivered, but may include non-manufactured things such as meeting minutes or reports.

2.1.6. KEY PERSONNEL. Contractor personnel that are evaluated in a source selection process and that may be required to be used in the performance of a contract by the Key Personnel listed in the PWS. When key personnel are used as an evaluation factor in best value procurement, an offer can be rejected if it does not have a firm commitment from the persons that are listed in the proposal.

2.1.7. PHYSICAL SECURITY. Actions that prevent the loss or damage of Government property.

2.1.8. QUALITY ASSURANCE. The government procedures to verify that services being performed by the Contractor are performed according to acceptable standards.

2.1.9. QUALITY ASSURANCE Surveillance Plan (QASP). An organized written document specifying the surveillance methodology to be used for surveillance of contractor performance.

2.1.10. QUALITY CONTROL. All necessary measures taken by the Contractor to assure that the quality of an end product or service shall meet contract requirements.

2.1.11. SUBCONTRACTOR. One that enters into a contract with a prime contractor. The Government does not have privity of contract with the subcontractor.

2.1.12. WORK DAY. The number of hours per day the Contractor provides services in accordance with the contract.

2.1.12. WORK WEEK. Monday through Friday, unless specified otherwise.

2.2. DEFINITIONS: (Contract specific)

2.2.1. ALTERATION. Modification and REPAIR of uniforms. Shall also mean TAILOR.

2.2.2. BULK UNIFORMS. Those uniform items that are normally laundered in large quantities together.

Bulk uniforms include Army Operational Camouflage Pattern (OCP) combat uniforms.

2.2.3. CLEAN. Free from dirt, soil, marks, lint, foul odors, alteration in color, or stains.

2.2.4. COMBAT UNIFORM. Current U.S. Army combat uniform. IAW AR 670-1

2.2.5. DRY. Free from water or moisture.

2.2.6. LABEL INSTRUCTIONS. Attached garment label or manufacturer’s instructions.

2.2.7. PHYSICAL FITNESS UNIFORM. Current U.S. Army physical fitness uniform. IAW AR 670-1

2.2.8. REPAIR. Restore uniform items to serviceable condition.

2.2.9. STAIN TREATMENT AND REMOVAL. Considered part of the laundry process. The contractor shall provide additional stain treatment and removal of stains from OCP uniform trousers and coats in heavy soiled areas, such as the elbow, knee, and seat of the trousers. The contractor shall launder stain treated OCP trousers and coats after stain treatment and removal.

2.3. ACRONYMS:

ACOR Alternate Contracting Officer's Representative

ACU Army Combat Uniform

AFARS Army Federal Acquisition Regulation Supplement

APFU Army Physical Fitness Uniform

AR Army Regulation

ASU Army Service/Dress Uniform

CFR Code of Federal Regulations

CONUS Continental United States (excludes Alaska and Hawaii)

COR Contracting Officer Representative

COTS Commercial-Off-the-Shelf

DA Department of the Army

DA PAM Department of the Army Pamphlet

DD250 Department of Defense Form 250 (Receiving Report)

DD254 Department of Defense Contract Security Requirement List

DFARS Defense Federal Acquisition Regulation Supplement

DMDC Defense Manpower Data Center

DOD Department of Defense

FAR Federal Acquisition Regulation

HIPAA Health Insurance Portability and Accountability Act of 1996

SROTC Junior Reserve Officers’ Training Corps

IAW In Accordance With

KO Contracting Officer

OCI Organizational Conflict of Interest

OCP Operational Camouflage Pattern

OCIE Organizational Clothing and Individual Equipment

OCONUS Outside Continental United States (includes Alaska and Hawaii)

ODC Other Direct Costs

PIPO Phase In/Phase Out

POC Point of Contact

PRS Performance Requirements Summary

PWS Performance Work Statement

ROTC Reserve Officers’ Training Corps

QA Quality Assurance

QAP Quality Assurance Program

QASP Quality Assurance Surveillance Plan

QC Quality Control

QCP Quality Control Program

SROTC Senior Reserve Officers’ Training Corps

TE Technical Exhibit

PART 3

GOVERNMENT FURNISHED PROPERTY, EQUIPMENT, AND SERVICES

3. GOVERNMENT FURNISHED ITEMS AND SERVICES:

3.1 General: The Government will provide COR to inspect and monitor Contractor performance of the contract as detailed in this PWS.

3.2. Repair Items: Buttons - Government will provide replacement buttons to the contractor for uniforms that lose buttons while in their possession.

PART 4

CONTRACTOR FURNISHED ITEMS AND SERVICES

4. CONTRACTOR FURNISHED ITEMS AND RESPONSIBILITIES:

4.1. General: The Contractor shall furnish all supplies, equipment, facilities and services required to perform work under this contract that are not listed under Section 3 of this PWS.

4.2. Transportation requirements The contractor shall pick up from University of North Georgia Army

SROTC program located at 360 South Chestatee St., Dahlonega, Ga 30533 between the hours of 9:00am and 3:00pm. L&DC and repair services will occur at the contractor’s normal place of business.

4.3 Security. The contractor shall store, secure, and protect all articles of clothing while in the possession of the contractor.

4.4 Taxes. The government will be exempt from paying any sales taxes related to this contract. Tax exemption forms will be provided to the contractor upon request.

4.5 Materials. The Contractor shall provide all material and labor to meet the needs of this contract. The contractor shall sew buttons back on uniforms that fall off while in their possession.

4.5. Equipment. The Contractor shall have all equipment to meet the needs of this contract.

4.6. Courtesy. The contract’s employees shall be courteous to all person under this contract. Courtesy rendered shall be equal to that rendered to other customers of the establishment and equal to that expected of any public facility.

PART 5

SPECIFIC TASKS

5. Specific Tasks:

5.1. Basic Services. SROTC laundry and dry cleaning (L&DC) and repair services.

5.1.1. The contractor shall conduct a joint inventory of uniforms, OCIE and miscellaneous fabric with the

SROTC program representative before acceptance of uniforms, OCIE or miscellaneous fabrics.

5.1.1.1. Contractor shall provide documentation to the SROTC program representative that details the date, time, item descriptions, and item count of the joint inventory before accepting possession of uniforms.

5.1.1.2. The SROTC program representative will conduct a joint inventory with the contractor upon delivery before acceptance of completed uniforms, OCIE or miscellaneous fabrics.

5.1.2. The contractor shall correct all deficiencies in services performed by the contractor at no additional cost to the government.

5.1.3. The contractor shall maintain serviceability of uniforms while in their possession. If a buttons falls off, the contractor shall sew it back on. If the button is lost, the government will provide a replacement button.

5.1.4. At the conclusion of SROTC summer camp, the government will require that approximately 200 sets of camouflage OCP uniforms be cleaned.

5.1.5. The contractor shall return all uniforms, cleaned and sorted by size, in periodic deliveries to

University of North Georgia Army SROTC prior to the beginning of the school year.

5.1.6. The contractor shall have a storage area for the uniforms being cleaned over the summer. The contractor shall deliver the uniforms two weeks prior to school starting.

5.2. LAUNDRY AND DRY CLEANING SERVICE (L&DC). The contractor shall:

5.2.1. Be responsible for pick-up and delivery of laundry and dry cleaning from/to the location listed in

PWS 1.5.5.

5.2.2. Maintain accountability and tracking of all L&DC uniforms, OCIE equipment, and miscellaneous items such as tablecloths, curtains and banners.

5.2.3. Stain treatment and removal is considered part of the laundry process. The contractor shall:

5.2.3.1. Provide additional stain treatment and removal of stains from OCP uniform trousers and coats in heavy soiled areas, such as the elbow, knee, and seat of the trousers.

5.2.3.2. Launder stain treated OCP uniform trousers and coats after stain treatment and removal.

5.2.4. Launder or dry clean uniforms consistent with label instructions and DA PAM 670-1. Uniforms shall be clean per PWS 2.2.2 and dry per PWS 2.2.4. The contractor shall process white fabrics leaving no trace of yellow or gray tints and colored fabrics shall be bright.

5.2.5. Press, iron, or de-wrinkle uniforms consistent with label instructions and DA PAM 670-1. Ensure all items retained their original shape and sizes.

5.2.6. Box or bundle bulk laundered uniforms in quantities of 25.

5.2.7. Place dry cleaned Table Cloths/Curtains/Banners on individual hangers.

5.2.8. Complete L&DC within a maximum of seven (7) days.

5.3. REPAIR SERVICE. The contractor shall:

5.3.1. Be responsible for pick-up and delivery of sleeping bags from/to the location listed in PWS 1.5.5.

5.3.2. Maintain accountability and tracking of all sleeping bags requiring repair.

5.3.3. The contractor shall repair rips, tears, holes, open seams, and other damages; shall replace buttons, and shall repair or replace broken zippers to individual items identified at time of pick up and those that occur while in the contractor’s custody using thread, materials, zippers and buttons, of the same type, texture, quality, color, and color fastness as that used in the manufacture of the article. The contractor shall repair or replace items which become unserviceable while in his care. The government will presume that items not identified as unserviceable at the time of delivery to the contractor to have become unserviceable in the contractor’s care.

5.3.4. Repair uniforms to serviceable condition. If uniform is not able to be repaired, contractor shall notify the SROTC program representative no later than one (1) business day after discovery of non-repairable condition.

5.3.5. Complete repairs within a maximum of seven (7) Calendar days.

PART 6

APPLICABLE PUBLICATIONS

6. APPLICABLE PUBLICATIONS (CURRENT EDITIONS)

6.1. The Contractor shall abide by all current regulations, publications, manuals, and local policies and procedures to include but not limited to:

6.1.1. AR 670-1

6.1.2. DA PAM 670-1

6.1.3. AR 210-130

PART 7

ATTACHMENT/TECHNICAL EXHIBIT LISTING

7. Attachment/Technical Exhibit List:

7.1. Technical Exhibit A – Performance Requirements Summary

7.2. Technical Exhibit B – Deliverables Schedule

7.3. Technical Exhibit C – Estimated Workload Data

TECHNICAL EXHIBIT A

Performance Requirements Summary

The contractor service requirements are summarized into performance objectives that relate directly to mission essential items. The performance threshold briefly describes the minimum acceptable levels of service required for each requirement. These thresholds are critical to mission success.

PERFORMANCE OBJECTIVE PERFORMANCE STANDARD PERFORMANCE

THRESHOLD

INCENTIVE /

DISINCENTIVE

PWS 5.1. thru 5.2.8., laundry, dry clean and stain treatment/removal uniforms, equipment and additional items

Meet or exceed standards in PWS 5.1 thru 5.2.8.

Not greater than 5% requiring re-work to correct defective or missed cleaning.

Re-perform at no additional expense to the government.

Trends of less than acceptable performance will be used to document overall performance in the contract file

PWS 5.1 thru 5.1.6 and 5.3. thru

5.3.5. Repairs

Meet or exceed standards in PWS 5.1 thru 5.1.6 and 5.3. thru 5.3.5.

Not greater than 5% requiring re-work to correct defective or missed repairs.

Re-perform at no additional expense to the government.

Trends of less than acceptable performance will be used to document overall performance in the contract file

TECHNICAL EXHIBIT B

DELIVERABLES SCHEDULE

Deliverable Frequency # of Copies Medium/Format Submit To

Itemized invoice for service rendered

Monthly WAWF WAWF WAWF

TECHNICAL EXHIBIT C

ESTIMATED WORKLOAD DATA

ITEM NAME ESTIMATED QTY

1 OCP Coats 350 Annually

2 OCP Trousers 350 Annually

3 OCP Belt 25 Annually

4 OCP Patrol Cap 30 Annually

5 Physical Fitness Jackets 75 Annually

6 Physical Fitness Pants 75 Annually

7 Physical Fitness T-Shirt LS 75 Annually

8 Physical Fitness T-Shirt SS 100 Annually

9 Physical Fitness Shorts 100 Annually

10 Cap Fleece 50 Annually

11 Stain treatment and Removal 400 Annually

12 Sleeping Bag (Black and Green) 300 Annually

13 Black Compression Sack 60 Annually

14 Bivy Cover 20 Annually

15 Poncho Liner 75 Annually

16 White Mesh Laundry Bag 100 Annually

17 APFT Scrimmage Vests 230 Annually

18 Sleeping Bag Repair 5 Annually

19 Dry Clean miscellaneous fabrics items such as Table cloths, curtains and banners 10

Annually