DRAFT_PWS_KNGS_Washer_Dryer_Lease.pdf

DRAFT

Performance Work Statement (PWS)

For Washer and Dryer Lease and Maintenance Service

Naval Submarine Base – Kings Bay, Georgia

1.0 Introduction

1.1 Description of Services

1.2 Background

1.3 Objectives

1.4 Period of Performance

1.5 General Information

1.5.1 Quality Control

1.5.2 Quality Control Plan

1.5.3 Phase In Period

1.5.4 Phase Out Period

1.5.5 Hours Of Operation (Business Hours)

1.5.6 Beyond Economical Repair (BER)

1.5.7 License and Certification

2.0 Requirements

2.1 General

2.1.1 Scope of Work

2.2 Equipment Specifications

2.3 Washer Requirements

2.3.1 Washer Specifications

2.4 Dryer Requirements

2.4.1 Dryer Specifications

2.7 Places of Performance

2.7.1 Washers

2.7.2 Dryers

3.0 Scope/Taskings

3.1 Maintenance

3.2 Job Site Cleanup

3.3 Signs and Decals

3.3.1 Company Markings

3.3.2 Operating Instructions

3.3.3 Out-Of-Order Signs

3.4 Repairs

3.4.1 Repair Contact

3.4.2 Response

3.4.3 Replacement

3.4.4 Authorization

4.0 Administration

4.1 Contractor’s Representative

4.2 Property Damage

4.3 Property Liability

5.0 Government Furnished Items and Services

5.1.1 Utilities

5.1.2 Facilities

5.2 Contractor’s Representative

6.0 Deliverables

7.0 Security

8.0 Government Quality Assurance Surveillance Plan (QASP)

PERFORMANCE WORK STATEMENT (PWS)

1.0 INTRODUCTION

1.1 Description of Services:

This PWS is developed to support Commander, Navy Region Southeast (CNRSE) to provide Washer and Dryer Lease and Maintenance Services in support of naval personnel at Naval Submarine Base, Kings Bay (NSB KB), Georgia.

1.2 Background:

CNRSE manages and oversees shore installation management support and execution for 18 installations.

Installation locations are within the Southeastern United States, including Alabama, Arkansas, Florida, Georgia, Kansas, Louisiana, Mississippi, Missouri, Oklahoma, South Carolina, Tennessee, Texas, and Guantanamo Bay, Cuba. NSB KB, Georgia provides support to the fleet, fighter and family by maintaining and operating the facilities of the Trident submarine force stationed here. In support of naval personnel, the provision of washers and dryers in the housing facilities are required in conjunction with the maintenance of the appliances.

1.3 Objectives

To provide Washer and Dryer Leased Units and maintenance of those units in support of naval personnel with flexible, efficient and cost-effective contracted service support. To have all leased washers and dryers onboard NSB KB fully functional and operational by diligently performing maintenance and repairs in an effort to avoid any equipment downtime precluding Navy personnel from using these units to meet their schedule.

1.4 Period of Performance:

See SF1449 Schedule.

1.5 General Information

1.5.1 Quality Control:

Quality Control is the responsibility of the contractor. The Contractor is responsible for the delivery of quality services/supplies to the Government (see FAR 52.246-4, Inspection of Services – Fixed-Price).

The contractor shall submit their Quality Control Plan (QCP) in accordance with solicitation instructions.

This plan will be approved and incorporated into the PWS upon contract award.

1.5.2 Quality Control Plan:

The Contractor shall develop, implement and maintain an effective Quality Control System which includes a written QCP. The QCP shall implement standardized procedure/methodology for monitoring and documenting contract performance to ensure all contract requirements are met. The contractor’s QCP must contain a systematic approach to monitor operations to ensure acceptable services/products are provided to the Government. The QCP, as a minimum, shall address the contractor’s proposed maintenance schedule.

1.5.3 Phase-In Period

Fifteen (15) calendar-days after contract award will begin the phase-in period to install, connect, troubleshoot, and make fully operational all contractor-owned washers and dryers installed in selected facilities. During the Phase-In period, the Contractor will conspicuously hang professional instructional signs (see para 3.3 Signs and Decals) in each laundry room and other areas where machines will be located highlighting operational procedures for machine use. After washers and dryers have been installed, the Contractor will furnish to the Contracting Officer’s Representative (COR), a list of machines identifying the make, model number, serial number, and machine nomenclature. When machines are added, removed, or relocated from one location to another location, an updated list will capture any adjustments and be provided to the COR.

1.5.4 Phase-Out Period

Contractor shall be given a seven (7) calendar-day phase-out period to disconnect and remove lines and equipment contractor-owned. This includes but is not limited to: washers, dryers, vent connections, gas line connections, all water supply lines, electrical, and drain connections from government utilities. The Contractor will provide to the COR a written timeline schedule 45 days prior to end of performance, identifying what days appliances will be removed from each facility. All surface areas where the machines were placed will be free of trash and debris prior to departure. Should the incumbent Contractor be awarded the subsequent follow-on contract to lease washers and dryers to the Government, removal of old units will be required prior the start date of the new contract.

1.5.5 Hours Of Operation (Business Hours)

7:30AM to 3:30PM (East Coast Time/Local Kings Bay, GA Time) Monday through Friday Excluding Federal Holidays listed below:

New Year’s Day 1st day of January Martin Luther King Jr.'s Birthday 3rd Monday of January Presidents Day 3rd Monday of February Memorial Day Last Monday of May Juneteenth 19th day of June Independence Day 4th day of July Labor Day 1st Monday of September Columbus Day 2nd Monday of October Veterans Day 11th day of November Thanksgiving Day 4th Thursday of November Christmas Day 25th day of December

1.5.6 Beyond Economical Repair (BER)

BER refers to the state wherein the estimated repair cost of a washer or dryer exceeds more than 75% of its replacement value. When an appliance repair is determined to be BER, the contractor shall notify the COR of their determination.

1.6.7 License and Certification

The Contractor shall provide copies of License and Certification of technicians proposed to support the contract.

2.0 Requirements

This section describes the general requirements for this effort.

2.1 General

This is a non-personal services contract to provide Washer and Dryer Lease and Maintenance Services for NSB KB, Georgia . The Government shall not exercise any supervision or control over the contract service providers performing the services herein. Such contract service providers shall be accountable solely to the Contractor who, in turn, is responsible to the Government.

2.1.1 Scope of Work

The Contractor shall provide all personnel, equipment, supplies, facilities, transportation, tools, materials, supervision, and other items to perform all operations for washer and dryer lease and maintenance services. The Contractor shall perform the requirements in this PWS, conform to the professional standards identified in this contract, and shall follow all applicable instructions and directives as identified by this PWS.

2.2 Equipment Specifications

2.2.1 The Contractor shall provide new commercial (not previously used or repaired) washers and stacked dryers, connection hoses and fittings for each building, for the water supply, drains, electrical connection and ventilation to connect to the Government owned utility service connection points.

2.2.2 All equipment shall be installed in accordance with (IAW) the National Electrical Code (NEC), National Mechanical Code and other applicable codes.

2.2.3 The Contractor is responsible for coordinating (with the COR) and conducting at least one site visit prior to the delivery of the washers and dryers to ensure the intended laundry room spaces can properly accommodate the installation and operation of the leased units.

2.2.4 The Contractor shall provide the results of the successful testing to the COR prior to the use of any washer or dryer. In the event a washer or dryer fails operational testing, the Contractor shall advise the COR of its remedial plan.

2.3 Washer Requirements.

Contractor shall furnish, deliver and install new commercial top loading washing machines (clothes), non-coin operated, commercial washers on a leased basis. All required maintenance, repairs, replacement of parts and materials and exchange of machines shall be accomplished IAW the terms and conditions of this contract.

Contractor shall furnish all parts, labor, material, transportation, and equipment necessary to install, maintain, repair, and relocate contractor-owned washers to include associated hot and cold washer hoses and drain hoses as often as necessary to ensure proper operation of appliances and to prevent damage to building structure or injuries to personnel. The required locations and quantities are at section 2.8 of this

PWS.

2.3.1 Washer Specifications.

Table 1 Washer Specifications

(a) Commercial, multi-housing electric (120 Volt, 60-hertz) single-phase power supply, fully automatic clothes washers with a minimum capacity of 16 pounds.

(b) Washers shall have a cylinder volume of 3.19 cubic feet, spin speed G-force (RPM) of 150 (710).

(c) Units shall have a water consumption per cycle of 27.9 gal, modified energy factor of 8.8 gal/ft3, and water pressure of 20-120 psi.

(d) Washer dimensions should be no more than 25.625” width, 28.0” depth, and 43.0” height.

NOTE ON SECTION (d):

Due to the space limitations of the laundry rooms these washer units will be installed, the models provided by the contractor shall not exceed the dimensions listed in this paragraph.

(e) The washers shall be capable of washing, rinsing, spin-drying, and shutting off automatically when the door is opened during the spin cycle.

(f) Each washer shall be equipped with a safety-interlocking device that will shut the machine off when the door is opened during the spin cycle (No Lid Lock).

(g) Washers shall have a temperature selector and be connected to both a hot and cold water source.

(h) Washers shall be able to use Non-High Efficiency laundry detergent.

(i) Washers shall NOT have automatic slide coin boxes.

(j) Electrical cords shall have an attachment plug and minimum free length of five feet measuring from the point of entry into the cabinet to the washer.

(k) Washers shall be top loading machines only.

(l) All electrical wiring for the set-up and installation of these washer units shall be in accordance with existing local, state, and federal laws, rules and regulations including but not limited to NEC.

(m) All washers shall be white in color.

2.4 Dryer Requirements.

Contractor shall furnish, deliver, and install new (not previously used or repaired) front-load electric non-coin operated, commercial dryers on a lease basis. All required maintenance, repairs, replacement of parts and materials or exchange of machines shall be accomplished IAW the terms and conditions of this contract. Contractor shall furnish all plant, labor, material, transportation, and equipment necessary to install, maintain, repair, and relocate contract-owned dryers. The Contractor shall provide and maintain (dryers) semi- rigid aluminum dryer exhaust house.

2.4.1 Dryer Specifications.

Table 2 Dryer Specifications

(a) Electric (3 wire nominal 120/240 volts, 60 cycle A.C.)

(b) All electrical wiring for the set-up and installation of these dryer units shall be in accordance with existing local, state, and federal laws, rules and regulations including but not limited to NEC.

(c) Stacked dryers’ maximum height shall be 79” (or less) due to the space limitations of the laundry rooms.

(d) UL Solutions (Underwriters Laboratories; https://www.ul.com/) approved.

(c) Commercial motor and cabinet construction,

(e) 5.75 cubic foot drum capacity minimum

(f) Minimum three (3) selections for drying temperature. Standard dryer settings to include settings for permanent press fabrics, delicate, and heavy duty.

(g) Minimum of 60 minutes of timed drying

Table 2 Dryer Specifications

(h) Dryers shall NOT have automatic slide coin boxes.

(i) All dryers shall be white in color.

2.5 Services shall be performed in accordance with the PWS listed herein as well as specific procedures described in the manufacturer’s repair-maintenance-operating manuals, industry standards, and all applicable federal laws and regulations. If in case a conflict arises between these references, the contractor shall refer the matter to the COR for resolution.

2.6 For each building location, Fully functional and operational is defined as having a minimum of 95% (grand total) of all leased washers and 95% (grand total) of all leased dryers (across all sites) working, in good order and operating within manufacturer specifications at any given time within the POP. See Section 12 of PWS herein.

2.7 PLACES OF PERFORMANCE

Table 3 Places of Performance Building 1041 (First Floor, Room Number C11) 970 USS James Madison Rd.

Kings Bay, GA 31547 Building 1053 (First Floor, Room Number 115) 1040 USS Main Ave.

Kings Bay, GA 31547 Building 1068 (First Floor, Room Number 137) 1061 USS Tennessee Ave.

Kings Bay, GA 31547 Building 1070 (First Floor, Room Number 118) 980 USS Tennessee Ave.

Kings Bay, GA 31547

2.7.1 WASHERS

Table 4 Washers

Building Quantity 1041 11

1053 28

1068 6

1070 28

Total 73

2.7.2 DRYERS (Stacked)

Table 5 Dryers

Building Quantity 1041 22 (11 stacked)

1053 50 (25 stacked)

1068 6 (3 stacked)

1070 54 (27 stacked)

Total 132 Dryers = (66 Stacked Dryers)

3.0 SCOPE/TASKINGS

3.1 Maintenance

The Contractor shall perform all necessary maintenance and repair to keep equipment in proper working order in accordance with sound commercial practice. The Contractor shall obtain a report of machine failure or special servicing requirements from the COR. The Contractor shall maintain a service call/job order record form of all equipment breakdown, reflecting machine number, location and time breakdown is discovered or reported, nature of failure and time and date of repair. Upon completion of work, the Contractor shall give a copy of the form to the COR.

Table 6 Maintenance (minimum requirements)

(a) All maintenance is conducted at a minimum within the manufacturer’s suggested guidelines/ commercial practices.

(b) Service calls are within operational hours

(c) The Contractor shall service all strainers or screens on each machine on a regular basis as necessary to maintain safety and as required for proper operation of the equipment.

(d) The Contractor shall clean and wipe down each machine (including the rim under the lid of the washing machine) to ensure machines are free of dirt, grime, and build-up, clean the immediate area and remove all debris or trash each time a machine is serviced.

(e) The Contractor shall receive work orders via e-mail, text or telephone.

3.2 Job Site Cleanup.

Contractor will clean up all lint, dust, and debris particles from the interior and exterior of building laundry rooms after servicing vent systems. Contractor shall remove all debris and waste materials from the work site leaving the work area in a clean and orderly condition at each facility upon completion of work. All debris generated as a result of this contract may be disposed of in Government-furnished dumpsters located near the facility being serviced.

3.3 Signs and Decals

The Contractor shall provide initially a maximum of 20 signs with operating instructions to be spread out amongst all the buildings. The COR will provide the locations in each buildings laundry room after award. The Contractor shall replace signs that become illegible. The Contractor shall also post a sign in each laundry room reading, “To report any operating issues with the equipment, call the Front Desk at Phone # TBD at time of award of contract”. The signs shall be professionally made and use of handmade or improvised signs is prohibited.

3.3.1 Company Markings

Contractor shall mark and maintain the following information on both sides of all Contractor-owned/Contractor-operated vehicles. Magnetic signs are acceptable on Contractor’s vehicles. Markings shall be legible and shall he conspicuously shown on vehicles doors.

Contractor’s Name Contractor’s Address (Local) Contractor’s Telephone Number Vehicle Identification Number (Contractor Assigned) Contractor’s Logo (If Applicable)

3.3.2 Operating Instructions.

Contractor shall provide and post operational instruction signs for washers and dryers in all areas where appliances will be located. At a minimum, signs shall provide manufacturers’ operating instructions for proper use of machines (i.e. type and amount of detergent, machine functions, locking mechanism on frontload washer doors, cycling when machines are in use, over filling machine dispensers, sitting on, or moving machines etc. Each sign shall provide information cautioning users to remove items for clothing, pockets, and other washable garments prior to washing and drying cloths or other apparel.

3.3.3 Out-Of-Order Signs.

Contractor will securely attach to inoperable dryers, an “Out of Order” sign that posts the technician's name, the date the machine became inoperable, and an expected date of repair based on when materials, parts, or replacement of a machine is expected.

3.4 Repairs

3.4.1 Repair Contact

The Contractor shall provide names, phone numbers, and/or electronic mail address of each person responsible for servicing machines.

3.4.2 Response

Upon notification from the COR, either by email, work order, or telephonic means, the Contractor shall initiate repair of a washer and/or dryer unit within three working days. Upon arrival to a building where a machine is inoperable, Contractor will immediately contact the COR advising them of the nature of the visit.

3.4.3 Replacement

The Contractor shall replace a washer or dryer within five working days after the unit has been determined to be unserviceable. If not immediately available, the contractor shall show receipt of backorder repair parts and supplies and shall replace unserviceable items within five days after receipt of back-order item.

3.4.4 Authorization

The contractor shall not initiate any repair it deems outside the scope of Section 3.0 without written prior approval and authorization from the KO.

If the need for additional work is identified that the Contractor determines is outside the scope of Section 3.0, the Contractor is required to provide the following to the COR: a written statement as to why it is outside the scope of Section 3.1 and a written estimate of the cost (labor & materials) of the additional work (repair work discovered during periodic maintenance). The quote shall include the following as a minimum: Nature of the Repair, Parts & Materials, Estimated Number of Hours, Unit Price, Extended Price, and Total Cost. The COR shall evaluate and make a determination on the repair course of action (COA) to the KO. The contractor will be informed to proceed with commencement of the job order or informed of other alternative measures.

4.0 ADMINISTRATION

4.1 CONTRACTOR’S REPRESENTATIVE

The Contractor shall designate in writing to the Contracting Officer a representative who will be in charge of the work during normal working hours. The Contractor’s representative shall be empowered with sufficient authority to enable him to meet conditions which arise in the operation of the contract without undue delay.

4.1.1 IDENTIFICATION

The Contractor shall provide a distinctive nameplate, emblem, insignia, or other approved method of identification for each of his employees. This mark of identification shall be attached to an item of wearing apparel and shall be worn at all times while performing work under this contract so as to distinguish the Contractor’s workers from Government employees. The Contractor shall also furnish suitable identification for all of his property, by marking or tagging to distinguish from Government-owned property.

4.1.2 The Contactor is responsible for coordinating base access (adhering to installation security requirements) with the COR for delivery and subsequent maintenance and repair of the leased units aboard NSB KB.

4.2 Property Damage:

Contractor personnel shall be accountable for damages to Government property, such as disfigurement of furniture, building structures, and grounds damage caused by Contractor’s vehicles. The Contractor shall be responsible for all damages to persons or property that occurred as a result of his/her fault or negligence in connection with the performance of the required work. Surfaces, fixtures, or any other furnishings damaged by Contractor’s personnel shall be repaired or replaced by the Contractor to the satisfaction of the KO at no cost to the Government.

4.3 Property Liability.

Contractor shall be fully responsible and directly liable for incidental property damage, personal injuries and or death to personnel as a direct result of faulty installed equipment either installed replaced, repaired or removed by the Contractor. Contractor shall hold the government harmless from any or all claims arising from such cause.

5.0 Government Furnished Items and Services

5.1.1 Utilities.

The Government will provide all utilities associated with paragraph 5.1.2 for the Contractor’s use in performance of tasks outlined in this PWS. The Contractor (to include subcontractors) shall instruct employees in utilities conservation practices. The Contractor shall be responsible for operating under conditions that preclude the waste of utilities.

5.1.2 Facilities:

The Government will provide the necessary location for the washers and dryers see Section 2.8 Table 3 of this PWS.

5.1.3 No other supplies, equipment, or services will be provided by the Government in support of this contract.

5.2 CONTRACTOR’S REPRESENTATIVE

The Contractor shall designate in writing to the Contracting Officer as representative who will be in charge of the work during normal working hours. The Contractor’s representative shall be empowered with sufficient authority to enable him to meet conditions which arise in the operation of the contract without undue delay.

5.2.1 CONTRACTING OFFICER’S REPRESENTATIVE (COR) PRIMARY

Name: TBD Tel: TBD E-mail: TBD

5.2.2 CONTRACTING OFFICER’S REPRESENTATIVE (COR) ALTERNATE

Name: TBD Tel: TBD E-mail: TBD

6.0 DELIVERABLES

6.1.1 The Contractor shall maintain an electronic service call/job order record or log of all equipment issues requiring maintenance, repair or replacement to be submitted to the COR on a monthly basis. The electronic log shall include but not be limited to the following information:

(a) Machine Serial Number

(b) Location (Bldg Number and Room Number)

(c) Time Issue was Discovered or Reported

(d) Nature of Issue

(e) Time and Date of Repair or Resolution

(f) Upon completion of work, the Contractor shall give a copy of the maintenance/repair/replacement report to the COR (Primary or Alternate).

6.1.2 The COR shall determine the type, format, content and transmission medium of the report as well as the submission date (i.e. last date of the month, etc.).

7.0 SECURITY

7.1 All contractor equipment, personnel and vehicles are subject to inspection and search by US Government security officials (or designated representatives) upon entry to any government owned and/or operated installations and facilities. Discovery of prohibited items may result in Contractor personnel being banned from entering the installation either temporarily or permanently.

7.2 Contractor personnel shall comply with all local base/installation security procedures required to gain access to U.S. Government contract-related facilities and Department of the Navy (DoN) assets (as necessary). Increased vetting may be required in order to gain access to certain sensitive or restricted areas of DoN facilities through the use of T1 or T3 background investigations.

7.3 If directed by US government officials (or designated representatives), the contractor shall remove (and replace as necessary) contractor-personnel and/or its representatives determined to be a security risk at no additional cost to the government.

7.4 The contractor shall coordinate and comply with “all security requirements” regarding each personnel assigned to this project through the COR or designated representative within 10 business days of the contract release (or effective date, whichever comes first).

7.5 Contractor personnel shall comply with Federal and DoD Drug Free Workplace Programs. Federally prohibited drugs, and drug use, are not authorized on DoN facilities, and may result in Contractor personnel being banned from entering the installation either temporarily or permanently.

7.6 Contractor personnel will adhere to DoN Security training requirements as necessary and will comply with training and exercise instruction that may occur on the installation when the contractor personnel are present.

8.0 GOVERNMENT QUALITY ASSURANCE SURVEILLANCE PLAN (QASP)

8.1 The Government will use a Quality Assurance Surveillance Plan (QASP) during the life of the contract to ensure that the Contractor is in fact performing the services required by this contract in an acceptable manner. The QASP will be administered by the COR during the contract period of performance.

8.2 The COR will monitor and survey the Contractor's performance according to the terms of this PWS.

The COR will report the Contractor's performance periodically under this PWS to the Contracting Officer (KO) according to the procedures, methods, and guidelines set forth in the QASP. The COR will continuously observe the Contractor performance under this PWS and record all observations of incomplete or defective performance and safety and health standards violations. The COR will issue the Contractor a Contractor Discrepancy Report (CDR) for incidents of unacceptable performance. The Contractor shall reply in writing within two business days after receipt of a CDR, explaining reasons for reported performance deficiencies and standards violations, the corrective action proposed, and procedures that will be implemented to prevent reoccurrence.

8.2.1. PERFORMANCE MEASUREMENT

Contractor Performance will be measured in accordance with the following table:

Performance

Element

Performance Requirement

Surveillance Method

Frequency Acceptable Quality Level

Leased Equipment Delivery

Ensure equipment meet the specifications IAW Sections 2.2, 2.3 & 2.4 of the PWS.

Inspection by

COR

At time of initial delivery and upon replacement of equipment.

100% Accuracy

Equipment Availability

Washers and Dryers are operational and ready for customer use IAW Sections 2.5 &

2.6 of the PWS.

Inspection by the

COR

Weekly >95% of all leased washers and dryers at any given time within the PoP

Contractor Response Time

Contractor responds to work/repair requests IAW Sections 3.4 of the PWS.

Inspection/review by the COR

Monthly >95% contractor performs within 3 business days of request

Contractor Quality Control Plan

QC activities, inspections, and corrective actions IAW Sections 1.5 of the PWS.

Inspection by the

COR

100% inspection of all contract deliverables.

>95% of deliverables submitted timely and without rework required

Repair/Replaceme nt of Equipment

Equipment repaired/replaced IAW Sections 2.3, 2.4, 2.5, 3.1, 3.4, and 6.1.1 of the PWS.

Reviewed by COR Monthly >95% of deliverables submitted timely and without rework required

Electronic Service Call/Job Order Record

Submit Records to COR on a Monthly Basis IAW Section 6.0 of the PWS.

Reviewed by COR Monthly 100% Accuracy

Overall Contract Performance

Overall contract performance of sufficient quality to earn a Satisfactory (or higher) rating in the

COR’s annual report

Assessment by the

COR

Annual All performance elements rated Satisfactory (or higher)

Performance Element

Performance Requirement

Surveillance Method

Frequency Acceptable Quality Level on Contractor Performance.

Invoicing Monthly invoices per contract procedures are timely and accurate.

Review & acceptance of the invoice

Monthly 100% Accuracy