DRAFT PWS_Key Cabinet Maintenance.pdf

Statement of Work KeyPer Cabinet Maintenance Service

SECTION I: Background

1.1. The Bureau of Engraving and Printing (BEP), Office of Security (OS), District Currency Facility (DCF) and Western Currency Facility (WCF) is a component of the Department of the Treasury and has a requirement to maintain a total of sixteen (16) KeyPer Cabinets and one (1) server. Four (4) cabinets are located at the DCF location, and twelve (12) cabinets and one (1) server are located at the WCF location.

SECTION II: Purpose

2.1. Product, Service or Outcome Needed.

The contractor shall provide all personnel, equipment, supplies, facilities, transportation, tools, materials, supervision, and other items and non-personal services necessary to perform KeyPer Cabinet Maintenance Service in accordance with requirements and all items outlined in this Statement of Work (SOW). Any reference to brand names or trademarks in this document does not indicate endorsement by the BEP or by the US Government. The acquisition shall be conducted under the purview of the BEP Contracting Officer (CO). The Contractor shall perform to the standards outlined in this contract.

2.2. Scope of the Product, Service, or Outcome.

2.2.1. The Contractor shall provide KeyPer Cabinet Maintenance Service at both the BEP DCF and WCF locations.

2.2.2. The Contractor shall provide all labor and materials to maintain all sixteen (16) Key Cabinets and one (1) server. The Contractor shall be responsible for the performance of all activities to maintain the system operation. The Contractor shall provide maintenance and emergency services for one base year and four additional option years.

2.2.3 The maintenance package shall be a Firm Fixed-Price (FFP) contract. The Government will provide a FFP Not to Exceed (NTE) amount for emergency travel. The Government will only pay for actual incurred travel costs.

SECTION III: Technical Requirements/Tasks/Outcomes

3.1. Key Cabinet and Server Maintenance Service Requirements

The Contractor shall provide KeyPer Cabinet Maintenance Services to include software upgrades and updates, software patches, diagnostic/troubleshooting support, phone support, and hardware to replace any failed parts.

3.2. Contractor shall provide a point of contact for all maintenance and support. DRAFT

3.1.2 Maintenance to cabinets or server shall be done in-person only if phone or remote support is unable to service or repair cabinet(s). Remote access to cabinets or server is not permitted.

3.1.3 Any user-level maintenance shall be delineated by the Contractor at the time of remote support or during an emergency service site visit. KeyPer Systems certified maintenance and repair technicians shall perform all other remedial maintenance, service, and repairs that are beyond the scope and knowledge of system user’s skillset, per direction of the COR or CO. 3.1.4 All replacement parts and software shall be identical to or fully compatible with installed equipment.

3.1.5 During the performance period, contractor shall make available all software upgrades and updates, software patches on the vendor website for user to download and apply to key cabinets at no additional cost.

3.2 Emergency On-site Visits:

3.2.1 The Contractor, at the direction of the COR or CO, shall travel to DCF or WCF locations in the event of KeyPer Cabinet or server failure and service or repair cannot be resolved remotely.

Contractor will supply and have on-hand the necessary equipment, tools, cabinet parts to service and repair key cabinet back to an operating condition.

3.2.2 Emergency on-site support shall be supplied within three (3) business days/best effort onsite service response of service call to DCF and WCF locations and shall be accomplished during local business hours, 7:00 AM to 4:00 PM excluding federal holidays and weekends.

3.3 24 - Unlimited telephone and remote support relating to the system, during the Contractor's business hours, Monday – Sunday (excluding Federal holidays).

3.4 Documentation of Services Provided

3.4.1 After completing of service call or emergency site visit, the contractor shall provide the COR with a copy of a field service report/ticket identifying the following:

a. The reason for the service call or emergency site visit.

b. Detailed description of the work performed.

c. Equipment used to affect the repair or otherwise perform the service.

d. The name(s) and contact information of the technician who performed the maintenance, service, or repair.

e. The on-site hours expended, and parts/components replaced.

3.5 The Contractor shall provide one (1) base year and four (4) one-year options for repair, routine preventative maintenance, and calibration of the instrument and accessories purchased through this contract. The start date for these optional contract terms shall start at the conclusion of the first contract year.

DRAFT

3.6 Equipment List

DCF Cabinets (4 total)

Make Model DCF Cabinets Serial #s KEYper Systems MXi Cabinet #1 (Power Plant Main) MXI0960968061022 KEYper Systems MXi Cabinet #2 (Main 2nd floor) MXI0960966061022 KEYper Systems MXi Cabinet #3 (Police PCC) MXI0960965061022 KEYper Systems MXi Cabinet #4 (Annex Credit Union) MXI0960967061022

WCF Cabinets (12 total) and server (1 total)

Make Model DCF Cabinets Serial #s KEYper Systems MXi

Cabinet #1 (Physical Security Office) MXI0960972061022

KEYper Systems MXi

Cabinet #2 (PCC Police Cmmd Ctr) MXI0960969061022

KEYper Systems MXi Cabinet #3 (Plate Printing) MXI0960970061022 KEYper Systems MXi Cabinet #4 (COPE) MXI0960971061022 KEYper Systems MXi

Cabinet #5 (NS LEPE (Western Expansion) MXI0960977061022

KEYper Systems MXi Cabinet #6 (Badge Room) MXI0960976061022 KEYper Systems MXi Cabinet #7 (Post 19 Docks) MXI0960975061022 KEYper Systems MXi Cabinet #8 (Pride) MXI0960973061022 KEYper Systems MXi Cabinet #9 (Facilties) MXI0960978061022 KEYper Systems MXi Cabinet #10 (Visitor Center) MXI0960974061022 KEYper Systems MXi Cabinet #11 (E.M IFS)

MXI3256164310042

KEYper Systems MXi Cabinet #12 MXI0321830101723

Dell (Server) PowerEdge

R340 Server wCSS-KEYPER 1XC92N3

SECTION IV: Deliverables

SOW

Deliverable Due Date Deliverable Recipient

Deliverable Format

3.1 Five (5) 1-year

Maintenance service, remote support and

To be determined/coor dinated by COR

COR In-person at the BEP or phone contact with technical support

SECTION V: Place/ Location of Performance/ Delivery

5.1. Place/ Location of Performance/ Delivery.

Deliverables as required during the performance of this contract shall be delivered F.O.B.

destination. The equipment and supplies identified shall be delivered through the life of the contract to the following address:

Washington, DC Currency Facility (DCF) 14th & C St. SW Washington, DC 20228

Texas, Western Currency Facility (WCF) 9000 Blue Mound Rd.

Fort Worth, TX 76131

If the performance location changes during the performance period, the Government shall notify the vendor of the new address.

5.1.1 Contractor Travel

Contractor will travel and be onsite no later than 3 business days upon receiving a request for on-site service from the COR or CO. Reporting instructions will be provided at the time of the request for maintenance service. Authorized travel expenses will be paid by the Government.

The government will be covering contractor’s travel expense. In accordance with FAR 31.205- 46(a), Costs incurred by Contractor personnel on official company business for transportation may be based on mileage rates, actual costs incurred, or on a combination thereof, provided the method used results in a reasonable charge. Costs incurred by Contractor personnel on official company business for lodging, meals, and incidental expenses shall be considered to be reasonable and allowable only to the extent that they do not exceed on a daily basis the maximum per diem rates in effect at the time of travel as set forth in Federal Travel Regulation.

Documentation to support actual costs incurred shall be in accordance with the Contractor’s established practices, subject to FAR 31.205-46(a)(7), and provided that a receipt is required for each expenditure of $75.00 or more. The Government will reimburse Contractor travel under a designated Contract FFP NTE CLIN. For Emergency Repair Requests, the Contractor shall obtain prior written approval from the CO before making any travel arrangements.

5.2. Access to Government Facilities

emergency on-site support

3.1 Contact Information

for contract and PM

At time of award COR PDF/Email/MS Word format

The BEP is a secure facility, and all instructions of the BEP Police must be obeyed. Weapons, cameras, alcohol, or illegal drugs are not allowed on site and are subject to seizure. Persons entering the BEP will be subject to magnetic and/or hand examination and items under their control shall be examined by x-ray or hand inspection. Note that large items cannot be accepted through the 13th or 14th St. SW entrances and must be delivered through the BEP loading dock.

Must present a Real ID driver’s license to gain access to BEP facilities or other acceptable identification document. During the life of the contract, access to the Government facility for the Contractor, its subcontractors, and suppliers shall be made available as required. During all operations on Government premises, personnel for whom the Contractor is responsible shall comply with the rules and regulations governing the conduct of personnel and the operation of the facility. The Government reserves the right to require the Contractor's employees to sign in and/or sign out of the Government facility. BEP will not provide parking.

When performing services at the place of installation such work must be performed without:

• Interfering with Government business;

• Unduly restricting traffic;

• Causing unsafe conditions for employees, contractors, or visitors; or

• Adversely affecting the operation of BEP Facility.

Failure to adhere to BEP security regulations could result in revocation of access to the BEP and termination of the contract.

5.3. Federal Government Holidays:

If these holidays fall on Saturday, the preceding Friday shall be observed. If these holidays fall on Sunday, the following Monday shall be observed.

New Year’s Day 1st day of January Martin Luther King Jr.'s Birthday 3rd Monday of January Presidents Day 3rd Monday of February Memorial Day Last Monday of May Juneteenth Day 3rd Saturday in June Independence Day 4th day of July Labor Day 1st Monday of September Columbus Day 2nd Monday of October Veterans Day 11th day of November Thanksgiving Day 4th Thursday of November Christmas Day 25th day of December

SECTION VI: Period of Performance

6.1. Period of Performance

The period of performance for this contract is five (5) years: A twelve (12) months base period and four (4) option periods each of twelve (12) months. The Period of Performance will finalize upon award of contract and is currently estimated as follows:

Base Year June 1, 2025 – May 30, 2026 Option Year I June 1, 2026 – May 30, 2027 Option Year II June 1, 2027 – May 30, 2028 Option Year III June 1, 2028 – May 30, 2029 Option Year IV June 1, 2029 – May 30, 2030

SECTION VII: Contracting Officer Representative

7.1. Contracting Officer Representative (COR): The (COR) will be identified by separate letter issued by the CO. The COR monitors all technical aspects of the Contract and assists in Contract administration. The COR is authorized to perform the following functions: assure that the Contractor performs the technical requirements of the contract; perform inspections necessary in connection with contract performance; maintain written and oral communications with the Contractor concerning technical aspects of the contract; issue written interpretations of technical requirements, including Government drawings, designs, specifications; monitor Contractor's performance and notifies both the CO and Contractor of any deficiencies; coordinate availability of government furnished property, and provide site entry of Contractor personnel. A letter of designation issued to the COR, a copy of which is sent to the Contractor, states the responsibilities and limitations of the COR, especially with regard to changes in cost or price, estimates or changes in delivery dates. The COR is not authorized to change any of the terms and conditions of the Contract.