Draft PWS for Secure Conference Room Management .pdf

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PERFORMANCE WORK STATEMENT (PWS)

Award/Mod Effective

Version Date

Award TBD

Contract Number:

Task Order Number:

Contractor Name Tracking Number: 632674177 Follow-on to Previous Contract and Task Order Number:

N/A

1. Contracting Officer’s Representative (COR). Identified in local clause G1 - Points of Contact.

2. Contract or Task Order Title. Secure Conference Room Management

3. Background. DISA provides management and coordination of senior level communications and secure conference room meetings.

4. Objectives. The primary objective of this acquisition is to acquire staffing to support coordination and management of classified meeting spaces for executive level classified meetings. This support includes, but is not limited to, reception, guest services, executive support, meeting management, calendar management, office administration, and ensuring security parameters are abided by.

5. Scope. The Contractor shall provide personnel that handle executive-level and VIP guest services including meeting scheduling, preparations, and operations support for secure meeting spaces for classified meetings. The support is performed on-site at a DISA secure facility. Work performed under this contract is considered mission essential, emergency mission essential, and weather emergency mission essential.

The Government may require surge support during the base or any option period, and surge modifications will be within the scope of the contract/task order and provide increased support for the defined task areas of this PWS. Surge support over the life of the contract/task order will not exceed 40% of the Contractor’s total proposed labor cost/price for the base and all option periods, excluding any six-month extension of services pursuant to FAR 52.217-8.

6. Performance Requirements.

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6.1 Task 1. Personnel Management - (Firm-Fixed Price (FFP))

6.1.1 Subtask 1 - Personnel Management - All Contractor personnel are considered mission essential, emergency mission essential, and weather emergency essential. All shall have professional and working proficiency in writing, reading, speaking, and understanding the English language. All shall be able to speak with sufficient accuracy to participate in formal and informal conversations on practical, social, and professional topics. In addition, the Contractor personnel shall be highly professional with exceptional communication skills for interacting with executive level stakeholders, maintain strict discretion with confidential information, and maintain a highly professional attitude and appearance following standards for dress attire. All personnel must hold technical proficiency with advanced knowledge of MS Office Suite (Outlook, Word, Excel) and office equipment. All shall be highly proficient with strong multitasking abilities, including proactive problem-solving, and capability to work in a fast-paced environment. All positions shall be considered Key Personnel for this contract/task order.

The Contractor shall notify the KO and COR prior to making any changes in personnel. The positions will work on Government site and be available, on-site, during core business hours. No changes in personnel will be made unless the Contractor can demonstrate that the qualifications of prospective replacement personnel are equal to or better than the qualifications of the personnel being replaced. The COR shall be notified in writing of any proposed substitution at least thirty (30) calendar days in advance of the proposed substitution. Such notification from the Contractor shall include:

1. An explanation of the circumstances necessitating the substitution

2. A complete resume of the proposed substitute

3. Any other information requested by the COR to enable him/her to judge whether or not the Contractor is maintaining the same high quality of personnel that provided the basis for award.

The KO and COR will evaluate substitution requests and promptly notify the Contractor of his/her approval or disapproval in writing. All disapprovals will require resubmission of another substitution within 14 calendar days by the Contractor.

The Contractor shall fill positions at all times with personnel who meet or exceed the qualifications contained in the Contractor’s Technical Proposal. As positions are vacated, the Contractor shall submit a statement of qualifications and current employment status for candidates proposed for filling the vacancies for the Government to exercise its right to approve / disapprove the candidate. The contractor shall conduct a technical interview with all new candidates to ensure they meet the qualifications and are suited to perform at the level required for mission support.

All personnel assigned to the DISA Secure Facility must exhibit exceptional judgement, professionalism, and discretion both personally and professionally. Following the interview, candidates may undergo an independent review of their backgrounds, including social media. To facilitate this review, candidates may be required to provide an unclassified resume and complete a short questionnaire.

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Minimum Qualifications.

All contractors must have the qualifications listed in the table below and as described throughout the PWS. In addition to possessing the prerequisite technical skill and experience identified, all must possess strong customer service, problem solving, oral and written communication, and interpersonal skills. All must be able to work under pressure in a complex and changing environment.

Removal and Replacement of Contractor Staff. The Government may refuse access to or require removal and replacement of any Contractor staff that the Government determines poses a security risk or has a work performance that the Government finds inadequate or unacceptable or otherwise fails to meet the Government business requirements or expectations.

Upon request by the Government for a Contractor staff member to be replaced, the Contractor must identify a replacement staff member within 14 business days of receipt of written notice.

The replacement must possess skills and experience which are equivalent to or better than those of the predecessor.

Should the Contractor become aware that any Contractor staff member provided under this contract/task order poses an unacceptable risk that may disqualify such Contractor staff member from operating, or having access to Government systems and data, the Contractor shall immediately notify the Government and take immediate action to remove the staff member and propose a qualified replacement.

6.1.2 Subtask 2 - Contract Personnel Staffing/Minimum Staffing Requirements. The Contractor shall ensure the number of personnel, job category, and expertise of the personnel assigned are sufficient to cover the work specified within this PWS. All proposals shall include the minimum staffing requirements identified below; but may include additional staffing recommendations.

All Personnel must have the education and experience as in the table below.

Position Title Position Description Quantity Program Manager - Task 1

One (1) Key Personnel Position.

Functional Responsibility Manage the performance, cost, and schedule of the support. Organize, plan, and direct all contractor support activities. Formulate and review deliverable items and ensure conformance with all prescribed standards and schedules as set forth in the PWS.

Manage the day-to-day activities and are directly responsible for supervision of the personnel assigned to this contract.

Responsible for the development and maintenance of performance/status reports.

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Interface with key stakeholders on a continuous basis.

Education/Experience:

BA/BS in Business, Mathematics, or Computer Science, Information Systems, Engineering. MS Business or Mathematics preferred. PMP preferred. Position requires at least 10 years of experience in the above-cited duties.

Executive Receptionists - Task

Five (5) Key Personnel Positions.

Functional Responsibility: Provide VIP guest services by greeting high-profile clients and visitors, ensuring a polished, welcoming environment that reflects executive-level standards. Provide executive support by managing and screening calls, emails, and correspondence related to the conference room space. Oversee conference room bookings, set up for high-level meetings, and coordinate with other Executive Assistants (EAs). Maintain reception area, inventory office supplies, and coordinate mail/deliveries. Maintain access control to the conference facility and coordinate with security staff as necessary. Performs analysis, development, and review of program administrative operating procedures. Monitor and maintain the physical security of the conference facilities. Schedule, verify and support conference room meeting housed by Senior Leadership.

Education/Experience:

Proficient in MS Office Applications and able to become proficient in stand-alone applications. Position requires at least three

(3) years of experience in high level corporate, high end, or C-Suite Government environments in support of senior management or executives.

Total Minimum Staffing Full Time Equivalent (FTE)

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The Contractor shall maintain a stable workforce while minimizing turnover, maintaining the same level of expertise, and managing their personnel in such a way as to minimize the impact of any turnover and/or disruption to the customer and/or mission. The Contractor shall ensure continuation of services during personnel absences due to sickness, leave, and voluntary or involuntary termination from employment such that there is no negative impact to the Government mission schedule. The Contractor shall notify the KO and COR/ACOR prior to personnel reassignments. The Contractor, at its own expense, shall maintain proficiency, certification, and continuing education requirements. The Contractor shall be responsible for any subcontract management necessary to integrate work performed on this requirement and shall be responsible and accountable for subcontractor performance. All proposals shall include the minimum staffing requirements identified but may include additional staffing recommendations.

All Contractors must be able to work under pressure in a complex and changing environment.

6.1.3 Subtask 3 - Monthly Contractor Performance Report (CPR) - The Contractor shall provide a Program Manager (PM) who shall be responsible for the performance of the work in this PWS and acts as the DISA lead contact. The PM shall be responsible for the overall management of Contractor personnel, as well as all contractual issues, and is the primary interface between the Government and the Contractor. The PM shall be designated in writing to the KO and COR at contract/task order award. The PM shall have full authority to act for the Contractor on all contract/task order matters relating to daily operation of this contract/task order. The PM shall be available during normal business hours to meet with the COR or ACOR to discuss program and/or technical issues. The PM shall be the daily interface, and therefore the PM must have ongoing knowledge of daily activities within each work section and will be responsible for apprising senior management on productivity and quality assurance. Further, the PM shall identify and communicate issues and risks to the Government and offer recommendations on how issues/risks should be mitigated to successfully satisfy the requirements. The PM shall be responsible for submitting a Monthly CPR. If the PM is unavailable for an extended period of time (more than two business days), these duties must be delegated to another Contractor managed employee, and the Government must be notified of who will be performing these duties. The Contractor personnel shall perform daily activities as coordinated with the PM. The PM shall coordinate with the designated COR/ACOR on all tasks and shall manage project schedules IAW the PWS. The PM, along with the Government, shall establish workload requirements for the PM to align contractor employees to fulfill the task assignments.

The Contractor shall present a CPR PowerPoint at a monthly meeting with the Government. The presentation shall address all performance and contractual matters.

The Contractor shall deliver the CPR PowerPoint to Government participants via the COR no less than three (3) business days prior to the meeting. The Contractor shall deliver meeting minutes to the Government within five (5) business days following the CPR.

6.1.4 Subtask 4 - Weekly Activity Report (WAR) - The Contractor shall deliver a WAR specifying performance, risks, and issues. The Contractor shall also address contractual issues, such as the loss of any key personnel, in the WAR.

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6.1.5 Subtask 5 - Transition-in Plan - The Contractor shall deliver a Transition-in Plan as part of their proposal. This plan shall provide detailed procedures and actions to demonstrate how the incoming Contractor will staff up and obtain required clearances to assume DISA staffing/services without interruption of service. The Contractor shall work with the Government and the out-going Contractor to ensure the transition does not degrade or interrupt DISA performance.

6.1.6 Subtask 6 - Transition-out Plan and Contract Closeout - The Contractor shall deliver a Transition-out Plan 120 calendar days prior to the end of this contract/task order, or at an earlier time, if necessary and as directed by the COR. This plan shall provide detailed procedures to enable the incoming Contractor to assume DISA support without interruption. The Contractor shall transfer any operational materials to the Government and to the incoming Contractor including user guides, conference room diagrams, password lists, and programmatic information to ensure the outgoing transition does not degrade or interrupt DISA Secure Facility performance.

The Contractor shall conduct a formal contract/task order closeout process, including transition-out activities, to ensure continuity with the succeeding Contractor.

Deliverables:

PWS

Task

Deliverable Title

Format Due Date Distribution/Cop ies

Frequency and Remarks

6.1.3 Monthly

Contractor Performance Report

(CPR)

Power Point

3 business days prior to the CPR meeting

Standard Distribution*

Monthly, 3 business days prior to the CPR

6.1.4 Weekly

Activity Report

(WAR)

Contractor- COR Determined Format

1st business day after the end of the week

Standard Distribution*

Weekly

6.1.5 Transition-

in Plan

Contractor- COR

Delivered as part of the Proposal

Delivered as part of the Proposal

Once – as part of the Proposal

6.1.6 Transition-

out Plan

Contractor- COR

120 calendar days prior to the end of this Task Order

Standard Distribution* calendar days prior to the end of this Task Order

Standard Distribution: 1 copy of the transmittal letter without the deliverable to the Contracting Officer; 1 copy of the transmittal letter with the deliverable to the Primary COR.

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6.2 Task 2. Program Coordinator Specialist – (Time & Materials)

6.2.1 Subtask 1. Conference Room Management - The Contractor shall monitor and maintain physical security of the DISA Secure conference facilities. The Contractor shall support meetings chaired by the senior Government leaders and officials. The Contractor shall ensure conference rooms are managed in accordance with the protocol for executive-level meetings in accordance with DISA Standard Operating Procedures (SOP). The Contractor will serve as a Customer Service Representative to users of DISA Secure Conference Facilities. The Contractor shall manage the scheduling process, provide access to the conference rooms, and direct the flow of meeting participants. This support has direct interface with senior Government leaders and officials. Strict confidentiality must be maintained for all executive matters. Executive and meeting needs must be proactivity anticipated and handled efficiently. All visitors must be greeted and welcomed with positive, helpful, and respectful attitude. Phone calls must be supported efficiently and professionally in an executive-level manner. Inventory must be maintained and managed for conference room support to include name plates for meetings.

Classified documents must be managed and controlled efficiently and in accordance with security protocols.

6.2.2 Subtask 2. Materials - Conference space support materials shall be procured when needed.

The proposal shall include a plug value of $100,000.00 per year for support materials. An example of these items includes leather care products for placemat care.

7. Performance Standards.

Performance Standard Acceptable Quality Level (AQL) Methods of Calculation/Evaluation

6.1 Task 1 – Personnel

Management

Staffing and parameters for substitution or other personnel issues shall be addressed within one business day.

Minimum Acceptable:

Tasks and Deliverables 100% on time, in accordance with the 90- Day Action Plan. Deliverables on time with 5% or less defects in completeness (i.e., procedures described in plan are complete, and have continuity and coherence) and grammar. Any required revisions are:

• Resolved within one (1) week

• Accepted by KO/COR

100% Inspection

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6.1.4 Weekly Activity

Report (WAR)

The Contractor shall submit a WAR that addresses adherence to the Best Management Practices (BMP), in a format mutually agreed upon with the Government. The MPR shall describe tasks, progress, quality, risks, customer feedback, any potential problems, accomplishments, and issues.

Minimum Acceptable:

Tasks and Deliverables 100% on Time. Deliverables on time with 5% or less defects in completeness (i.e., procedures described in plan are complete, and have continuity and coherence) and grammar.

6.1.3 Monthly

Contractor Performance Report (CPR)

“Quality” for a task or Deliverable is defined as meeting the task requirements in the PWS, applicable directives, and PWS Section 11 format requirements.

A late or low-quality Deliverable or task completion directly causes no greater than a 5% degradation in a network or system’s Full Operation Capability.

time. Deliverables on time with 5% or less defects in completeness (i.e., procedures described in plan are complete, and have continuity and coherence) and grammar.

100% Inspection Calculation:

At the monthly Contractor Performance Report (CPR) meeting described in Section 6.1.3 Subtask 3 the Contractor shall present the number of Tasks and Deliverables that were completed or are in progress. The Government will determine at the CPR meeting, after discussions with the Contractor, whether incomplete tasks or support functions were beyond the Contractor’s control.

6.1.7 Transition-out

Plan and Contract Closeout

The Contractor shall deliver a Transition-out Plan 120 calendar day prior to the end of this Task Order.

Page 9 of 19 Pages time. Deliverables on time with 5% or less defects in completeness (i.e., procedures described in plan are complete, and have continuity and coherence) and grammar.

13.c Non-Disclosure Agreement (NDA) Monthly Status Report.

Documentation is accurate and completed on time.

Contractor shall identify all personnel, to include any new personnel on the contract, have executed the DISA provided NDA and the NDA is current as of the date of the monthly status report.

8. Incentives. This PWS does not contain any incentives. Both positive and negative performance will be documented in past performance reports database, Contractor Performance Assessment Reporting System (CPARS) as appropriate and will be taken into consideration for follow-on work.

9. Place of Performance. Work will be performed in the National Capital Region. In order to access the Government site for this contract/task order, the Contractor will be required to complete on-boarding/screening requirements for the National Security Council. Travel in and around the primary place of performance may be required throughout the period of performance.

Local travel, defined as travel within 50 miles of an employee’s primary place of performance, will not be reimbursed. Non-local travel shall be pre-approved in writing prior to incurring costs for the non-local travel. Additional travel within CONUS might be required. Periodic CONUS or OCONUS travel may be required and shall be approved by the COR. Classified or unclassified work may be performed at the Government locations.

For performance of this contract/order, all physical and logical access to the DISA Facility, information systems, and work-related information and documentation by any contractor personnel requires security approval by the DISA Security Office. Initial approval is granted after a favorable determination by DISA Security Office, which is based on an appropriate background investigation. The background investigation may include completion of a Standard Form (SF) 86, Questionnaire for National Security Positions, completed using the Electronic Questionnaires for Investigations Processing (e-QIP), or its successor, submission of fingerprints, security interview, criminal, credit, IRS tax, or other checks, as appropriate or necessary. Contractors will not be granted access to the DISA Facility or be given access to information systems or networks until they receive notification from the COR that they are security cleared and a start date is established.

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The contractor shall be responsible for completing all necessary steps required in order for the Government to complete the security process to grant physical or logical access, as well as necessary steps to maintain the security approval.

If any derogatory information (e.g., financial, criminal) about contractor personnel is discovered by DISA Security Office, the contractor may be required to provide supporting documentation to potentially mitigate the information. Failure to provide the requested documentation (or at a minimum, contact DISA Security Office to address the issue) within five business days, may result in temporary suspension of both physical and/or logical access and/or permanent revocation of access and security eligibility and status.

All contractor personnel performing services under this contract/order shall be at least 18 years of age and a U.S. citizen. Prior to commencement of work, the Contractor shall execute the Company NDA on behalf of itself and all personnel or subcontractor personnel. Additional NDAs may also be required as determined by the CO or COR.

As part of the Continuous Evaluation Program, all categories of Contractors and contractor personnel shall be subject to continuous evaluation and periodic reinvestigations. Such security monitoring, inquiry, or investigation may occur at any time during the period of performance.

9.1 Alternate Place of Performance. Contingency Only. As determined by the Contracting Officer’s Representative (COR), Contractor employees may be required to work at an alternate place of performance (e.g., home, the Contractor's facility, or another approved activity within the local travel area) in cases of unforeseen conditions or contingencies (e.g., pandemic conditions, exercises, Government closure due to inclement weather, etc.). Additionally, the Contractor may be required to account for the whereabouts of their personnel should this information be requested by the COR. Non-emergency/non-essential Contractors should not report to a closed Government facility. The Contractor shall prepare all deliverables and other contract documentation utilizing Contractor resources. To the extent possible, the Contractor shall use best efforts to provide the same level of support as stated in the PWS. In the event the services are impacted, reduced, compromised, etc., the Contracting Officer or the Contractor may request an equitable adjustment pursuant to the Changes clause of the contract.

9.2 Standard Base schedules. Work will typically be 40 hours per week; however, there will be occasions when personnel will be required to work more than their base schedule. During a national crisis and other unforeseen events, scheduling will change significantly and may include 24-hour coverage. There may be times when personnel will be required to work during federal holidays. All personnel are considered "essential personnel" and are therefore required to report to work during times the Federal Government is shut down due to inclement weather, fiscal, or any other unforeseen closure.

The Core business hours of operations for the following Tasks are Monday – Friday 0600 – 1800: With 2 hours on call services being provided 24/7 upon notification from the Government.

10. Period of Performance.

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As directed by the COR, the Contractor shall continue performance in emergency or mission essential conditions.

Additionally, the Contractor may be required to account for the whereabouts of their personnel should this information be requested by the COR. The period of performance is a base period of 12 months with four (4) 12-months option periods. Option periods are subject to availability of funds and may be unilaterally exercised by the Government.

Period of Performance:

Base Year: Period of Performance is 10 August 2026 - 09 August 2027 Option Period One: 10 August 2027 - 09 August 2028 Option Period Two: 10 August 2028 - 09 August 2029 Option Period Three: 10 August 2029 - 09 August 2030 Option Period Four: 10 August 2030 - 09 August 2031 6 Month Option Period: 10 August 2031 - 09 February 2032

11. Security Requirements.

This section supplements Block 13 of the Government provided DD Form 254, Contract Security Classification Specification. The following security requirements shall apply to this effort.

The contractor shall coordinate visits with site Point of Contract (POC)s providing at least a 72-hour notice (or according to each site security requirements) prior to any site access. Contractor personnel without security clearances performing any task under this PWS must be escorted by cleared DISA personnel (civilian, military, or contractor).

References:

a. DISA End User Access Agreement

b. DISA Instruction 240-240-01, External Peripheral Devices Authorized for Network

Connectivity

c. DISA Instruction 240-110-8, Information Security

d. DISA Instruction 240-110-34, Controlled Unclassified Information (CUI)

e. DISA Instruction 240-110-36, Personnel Security

f. DISA Instruction 240-110-38, Industrial Security

g. DISA Instruction 240-110-43, Counterintelligence

h. DISA Instruction 240-110-43, Insider Threat Program

i. DISA Instruction 630-230-19, Cybersecurity

j. DoD Manual 5200.01, Vol. 1 and 3, DoD Information Security Program, 17 January

k. DoD Manual 5200.01, Vol. 2, DoD Information Security Program, 28 July 2020

l. DoD Instruction 5200.48, Controlled Unclassified Information (CUI), 6 March 2020

m. DoD Manual 5200.02, Procedures for the DoD Personnel Security Program (PSP), 3

April 2017, Change 1, 29 October 2020

n. 32 CFR Part 117, National Industrial Security Program Operating Manual (NISPOM), 24

February 2021

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o. DoD Directive 5240.06, Counterintelligence Awareness and Reporting (CIAR), 17 May 2011, Change 3, 31 August 2020

p. DoD Instruction O-5240.24, Counterintelligence (CI) Activities Supporting Research, Development, and Acquisition (RDA), 8 June 2011, Change 2, 15 July 2020

q. DoD Instruction 5205.16, “The DoD Insider Threat Program,” December 20, 2024

r. DoD Instruction 5230.24, Distribution Statements for DoD Technical Information, 10

January 2023

s. DoD Instruction 8510.01, Risk Management Framework for DoD Systems, 19 July 2022

t. DoD Manuel 5400.07, DoD Freedom of Information Act (FOIA) Program, 25 January

u. Security Executive Agent Directive 3 (SEAD 3) Reporting Requirements for Personnel

With Access To Classified Information or Who Hold Sensitive Position, 12 June 2017

v. Security Executive Agent Directive 4 (SEAD 4), National Security Adjudicative

Guidelines, 8 June 2017

w. DISA Instruction 240-15-4 United States Security Authority for North Atlantic Treaty

Organization Affairs

x. DISA Instruction 240-110-35 Sensitive Compartmented Information (SCI)

y. DoD Manual 5105.21, Vol. 1-3, Sensitive Compartmented Information (SCI)

Administrative Security Manual, 19 October 2012, Change 2, 06 October 2020

z. DoD Manual 5205.07 Special Access Program Security Manual, 17 January 2025

aa. DISA Military Office Security Procedures Manual, June 24, 2019

ab. Intelligence Community Directive Number 704 “Personnel Security Standards and Procedures Governing Eligibility for Access to Sensitive Compartmented Information and Other Controlled Access Program Information”

11.1 Facility Security Clearance. Work performed under this contract/order is up to the Top- Secret level and will require Sensitive Compartmented Information (SCI) access eligibility for some personnel. Therefore, the company must have a final, Top Secret Facility Clearance from the Defense Counterintelligence and Security Agency Facility Clearance Branch.

11.2 Security Clearance.

All personnel performing on or supporting a DISA contract/order in any way shall be U.S.

citizens. The personnel security requirements for this contract/order cover the individuals supporting the Task Areas delineated in the table below. Contractor personnel must possess the interim or final security clearance eligibility delineated in the table below when performance starts.

PWS Task / Subtask

Clearance Level

Level of Classified Access

Justification for Access to Classified

Applies to all tasks within this PWS/Contract/TO

Top Secret/Top Secret SCI

SIPRNET Top-Secret, Top-Secret SCI, and SIPRNET accesses are required to support. Work to be performed and daily tasks require access to SIPRNet and TS (SCI) classified

Page 13 of 19 Pages networks. Work to be performed and customers to be supported are all in IC Secure Controlled Information Facilities (SCIF’s) which require a TS (SCI) clearance to enter unescorted.

11.2.1 All Individuals supporting PWS Tasks / Subtasks that require(s) a final Top Secret security clearance will immediately upon hire, require Sensitive Compartmented Information with SCI access eligibility adjudicated by the Department of Defense Consolidated Adjudication Facility or other federal adjudications facility to perform their duties. All Contractor personnel that have been identified to support the minimum staffing requirements shall be TS/SCI eligible at the time of proposal submission. Offerors shall submit as part of their proposal, a confirmation letter from their FSO validating the TS/SCI eligibility of all proposed personnel at the time of proposal submission. The identified TS/SCI eligible individuals will be submitted for SCI indoctrination by the supporting Government Security Manager immediately upon start of duty performance under this contract/order. If any identified TS/SCI eligible individuals for this contract is not approved for SCI indoctrination, the contractor will have (six) 6 business days to identify a new candidate for replacement. However, the Contractor will have twenty (20) business days to have all minimum required personnel cleared and indoctrinated for SCI.

After the transition in phase of on-boarding the minimum staffing requirements personnel, the Contractor will comply with PWS Section: 6.1 Task 1 – Personnel Management for on-boarding.

All SCI work under this contract/task order will be monitored by the COR/ACOR.

*The COR/ACOR must be indoctrinated into SCI to monitor the work.

11.3 Investigation Requirements. All personnel requiring SCI, Top Secret access under this contract/order shall undergo a favorably adjudicated Tier 5 (T5) investigation (formerly known as a Single Scope Background Investigation (SSBI)) as a minimum requirement. The T5 will be maintained current within 6-years and requests for Tier 5 reinvestigation (T5R formerly known as Single Scope Background Period Reinvestigation (SBPR) or Phased Periodic Reinvestigation (PPR)) will be initiated prior to the 6-year anniversary date of the previous Tier 5. Enrollment into Continuous Evaluation for Deferred Investigation, reflected in DISS, would meet the requirement for a current PR.

11.3.1 The Contractor is required to have personnel cleared with a final Top Secret (as specified in the table located in section 11.2). If Contractor personnel is replaced during performance of the contract, replacement personnel should also have a final clearance Top Secret (as specified in the table located in section 11.2).

11.4 Visit Authorization Letters (VAL). Visit requests shall be processed and verified through the Defense Information System for Security (DISS) to SMO DKABAA10 and SMO DKADAL.

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DISS visits for contracts/orders are identified as “Other” or “TAD/TDY” and will include the Contract/Order Number of the contract/order in the Additional Information section. Contractors that do not have access to DISS may submit visit authorizations by e-mail in a password protected .pdf to the Contracting Officer Representative (COR) or Alternate COR specified in PWS Section 1.0.

If DISS is not available, the VAL must contain the following information on company letterhead:

• Company name, address, telephone number, facility security clearance

• CAGE CODE

• Contract/Order Number

• Name, SSN, date and place of birth, and citizenship of the employee intending to visit

• Certification of personnel security clearance and any special access authorizations required for the visit (type of investigation & date and adjudication date & agency)

• Name of COR/Alt COR

• Dates or period the VAL is to be valid

• Classification level of visit/meeting

11.5 Security Contacts. DISA Security Personnel can be contacted for Industrial or Personnel Security related issues at (301) 225-1235 or via mail at:

Defense Information Systems Agency Defense Information Systems Agency ATTN: MP61, Industrial Security ATTN: MP62, Personnel Security Command Building Command Building 6910 Cooper Ave. 6910 Cooper Ave.

Fort Meade, MD 20755-7088 Fort Meade, MD 20755-7088

For Center or Directorate-specific security related matters, contact the Directorate or Center Security Manager at:

Name: Bryant Hamlor Phone Number: 301-225-8117 E-mail: Bryant.v.hamlor.civ@mail.mil

11.6 Information Security and other miscellaneous requirements.

11.6.1 Contractor personnel shall comply with all local security requirements including entry and exit control for personnel and property at the Government facility.

11.6.2 Contractor employees shall be required to comply with all Government security regulations and requirements. Initial and periodic safety and security training and briefings will be provided by Government security personnel. Failure to comply with Government security regulations and requirements shall require the company to provide the Government with a written remediation/corrective action plan; furthermore, failure to comply with such requirements can be cause for removal and the Contractor will not be able to provide service on this contract/order.

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11.6.3. Contractor employees with an incident report in DISS who have had their access to classified suspended will not be permitted to fill positions requiring access to classified information on a DISA contract/order.

11.6.4 The Contractor shall not divulge any information, classified or unclassified, about DoD files, data processing activities or functions, user identifications, passwords, or any other knowledge that may be gained, to anyone who is not authorized to have access to such information. The Contractor shall observe and comply with the security provisions in effect at the DoD facility. Identification shall be worn and displayed as required.

11.6.5 DISA retains the right to revoke contractor personnel access to DISA facilities who violates one or more of Security Personnel Adjudicative guidelines, harassment or violence in the workplace while assigned to a contract clearly conflict with the interest of the Government.

The authority for the contractor personnel to regain access must be granted by DISA Chief of Security.

11.6.6 Contractor personnel will generate or handle documents that contain For Official Use Only information and/or Controlled Unclassified Information (CUI) at the Government facility.

Contractor personnel will have access to generate and handle classified material up to Top Secret/SCI level only at the government location(s) listed in the place of performance section of this document. All Contractor deliverables shall be marked in accordance with DoDM 5200.01, Vol. 3, DoD Information Security Program: Protection of Classified Information; DoDI 5200.48, Controlled Unclassified Information (CUI); and DoDM 5400.07, Freedom of Information Act Program, unless otherwise directed by the Government. The Contractor shall comply with the provisions of the DoD Industrial Security Manual for handling classified material and producing deliverables. The Contractor shall comply with DISA Instruction 630-230-19, Cybersecurity.

11.6.7 The Contractor shall afford the Government access to the Contractor’s facilities, installations, operations, documentation, databases and personnel used in performance of the contract/order. Access shall be provided to the extent required to carry out a program of IT inspection (to include vulnerability testing), investigation and audit to safeguard against threats and hazards to the integrity, availability, and confidentiality of data or to the function of information technology systems operated on behalf of DISA or DoD, and to preserve evidence of computer crime.

12. Government Furnished Property (GFP)/Government-Furnished Equipment (GFE)/ Government-Furnished Information (GFI). The Government will determine the GFP/GFE/GFI to be provided. The Government will provide all required GFE on site at the Government locations. GFE will be limited to user devices such as cellular phones, laptops, workstations, tablets, phones etc. The Government will not provide any GFE for use at the Contractors facilities.

13. Other Pertinent Information or Special Considerations.

- All Contractors on this contract shall adhere to DISA dress code, a copy of which shall be provided upon award.

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- All Contractors that are identified to work onsite or have systems access for this contract/task order will be required to complete onboarding requirements as documented by DISA. If a Contractor is not able to complete the on-boarding/screening process, they will not be allowed to support the work on this contract.

a. Identification of Possible Follow-on Work. N/A

b. Identification of Potential Conflicts of Interest (COI). An Organization Conflict of Interest (OCI) is defined as any relationship, interest, commitment or obligation or any kind that may adversely affect, contravene, or be in conflict with the services to be performed by the Contractor.

Any actual or potential OCIs / OCCIs that may arise as a result of current TO support to programs or support following successful awards shall be identified and resolved immediately.

The Government is most concerned about potential OCIs in the following scenarios:

1. When a contractor’s work under one Government contract, either as a prime Contractor or subcontractor, could entail it is evaluating itself or a related entity, either through an assessment of performance under another contract or an evaluation of proposals (impaired objectivity OCIs).

2. When performance of all the work under this order would place the contractor / subcontractor in a position to make design, integration, or production of systems provided by the contractor’s organization.

3. When the provision of the engineering and technical direction described in the PWS would create the situation prohibited by FAR 9.505-1 because the Contractor is currently a prime contractor, subcontractor, or consultant on an order/contract for the supply of a system covered by this order or any of its major components.

Identify any situation that may influence which Contractor should be awarded the contract/TO.

Organizational COI is a situation where because of other relationships or activities a person (company) is unable or potentially unable to render impartial assistance or advice to the Government or cannot objectively perform contract work or has an unfair competitive advantage.

FAR 9.502 states that “an organization COI may result when factors create an actual or potential conflict of interest on an instant contract, or when the nature of the work to be performed on the instant contract creates an actual or potential COI on a future acquisition.” An organizational COI exists when the nature of the work to be performed may, without some restriction on future activities, (1) result in an unfair competitive advantage to the Contractor on other contracts or (2) impair the Contractor’s objectivity in performing the contract work. For example, work on the Case Management Prototype will preclude the Contractor from bidding on a future acquisition for a case management tool, if there is one. The primary burden is on the Contractor to identify any organizational COI; however, the Government has the responsibility to identify and evaluate such conflicts. The KO is charged with avoiding, neutralizing, or mitigating such potential conflicts. The customer must make a determination that no COI exist or identify any potential COI that may exist for the execution of this contract/TO. The customer should request approval

Page 17 of 19 Pages from their KO if a competitive requirement which is similar to the work on this PWS is contemplated by their agency.

There are currently no known conflicts of interest.

c. Identification of Non-Disclosure Requirements. The Contractors must execute a DISA-provided Contractor non-disclosure agreement (NDA) for all services contracts regardless of award amount. The NDA must be signed within one week of contract/TO award. The DISA Contractor is responsible for obtaining and maintaining NDAs for each Contractor employee assigned to the contract/TO.

Deliverables: NDA Monthly Status Report. The Contractor is responsible for identifying that all personnel, to include any new personnel on the contract, have executed the provided NDA and the NDA is current as of the date of the monthly status report. Monthly status reports shall be sent to the KOs and CORs.

d. Packaging, Packing and Shipping Instructions. Preservation, packaging, and packing of deliverable items called for hereunder shall be in accordance with the Contractor's best commercial methods to prevent deterioration and damage during shipment, handling, and storage and to ensure safe arrival at destination. The Contractor will also comply with IC policies and procedures for the shipping of Government assets associated with this contract.

e. Inspection and Acceptance Criteria. All deliverables will be received and inspected by the COR and evaluated by the Government in accordance with the QASP. Acceptance shall be done by the COR in DoD’s Wide Area Workflow (WAWF) system in accordance DFARS 252.232-7006 WIDE AREA WORKFLOW PAYMENT INSTRUCTIONS. WAWF authorizes entitlement and payment of invoices.

f. Property Accountability. N/A

g. Transitioning.

14.1 Transition-In (Phase In). The CMP shall include all elements and processes the

Contractor will use to successfully execute the Transition-In Phase of the contract/task order.

All Contractor personnel that have been identified to support the minimum staffing requirements shall be identified during proposal submission and ready for on-boarding at start of the period of performance. 100 percent of personnel shall be identified and starting the on-boarding process within 60 calendar days.

14.2 Transition-Out (Phase Out). The Contractor shall deliver a Transition-out Plan (IAW

FAR 52.237-3), 120 calendar days prior to the end of this contract/task order, or at an earlier time, if necessary and as directed by the COR.

14.3 Section 508 Accessibility Standards.

Section 508 of the Rehabilitation Act, as amended by the Workforce Investment Act of 1998 (P.L. 105-220) requires that when Federal agencies develop, procure, maintain, or use

Page 18 of 19 Pages information and communication technology (ICT), it shall be accessible to people with disabilities. Federal employees and members of the public who have disabilities must have access to, and use of, information and data that is comparable to people without disabilities.

Item that contains ICT: CRM

CRM

E202 General Exceptions

E202.3 National Security. The Revised 508 Standards do not apply to ICT operated by agencies as part of a national security system, as defined by 40 U.S.C. 1103(a).

E206 Hardware

E206.1 General. Where components of ICT are hardware and transmit information or have a user interface, such components shall conform to the requirements in Chapter 4.

E302 Functional Performance Criteria

302.1 Without Vision. Where a visual mode of operation is provided, ICT shall provide at least one mode of operation that does not require user vision.

302.2 With Limited Vision. Where a visual mode of operation is provided, ICT shall provide at least one mode of operation that enables users to make use of limited vision.

302.3 Without Perception of Color. Where a visual mode of operation is provided, ICT shall provide at least one visual mode of operation that does not require user perception of color.

302.4 Without Hearing. Where an audible mode of operation is provided, ICT shall provide at least one mode of operation that does not require user hearing.

302.5 With Limited Hearing. Where an audible mode of operation is provided, ICT shall provide at least one mode of operation that enables users to make use of limited hearing.

302.6 Without Speech. Where speech is used for input, control, or operation, ICT shall provide at least one mode of operation that does not require user speech.

302.7 With Limited Manipulation. Where a manual mode of operation is provided, ICT shall provide at least one mode of operation that does not require fine motor control or simultaneous manual operations.

302.8 With Limited Reach and Strength. Where a manual mode of operation is provided, ICT shall provide at least one mode of operation that is operable with limited reach and limited strength.

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302.9 With Limited Language, Cognitive, and Learning Abilities. ICT shall provide features making its use by individuals with limited cognitive, language, and learning abilities simpler and easier.